McAfee Customer Service Issues

McAfee has been giving me constant warnings about viruses on my computer for months, despite my antivirus software confirming that there are none. I am being bombarded with notifications in my inbox, junk mail, and on my screen. I want these unnecessary warnings to stop immediately as they only add to my frustration and annoyance.

I have been using McAfee Total Protection for many years with a 5 or 10-user key managed by a relative. As my license period was ending, I decided to renew with a new 10-device key card and set up my account. After downloading the software again, my license is now active. I have emailed the individuals I want to protect with my license. 1. Do they need to download the software again after receiving my email? 2. One of them encountered a different key while downloading and stopped. Is this correct? In summary, I need clear instructions for my friends to use McAfee with my 10-device license. Thank you.

On September 29, [redacted], I received a notification from McAfee regarding the upcoming expiration of my annual Antiviral Protection Subscription. Promptly, I renewed the subscription on the same day for £39.99, VAT included. To my dismay, on November 11, [redacted], another unauthorized deduction of £99.99 occurred on my Visa Card by McAfee, leaving my Antiviral Protection inactive. I urgently request a refund for the second fee as I already renewed the subscription for the year. It's concerning to be charged twice, especially with the second fee being significantly higher and without my consent. Additionally, my Antiviral Protection remains inactive, continuing to show expired subscription pop-ups. I am unsure how to download and install the protection. I expected the renewal process to be automatic post-payment. Please assist.

I received an email this morning from Lorik Divershi stating that my services have been renewed and $[redacted].00 will be deducted from my PayPal account. I did not make any orders and have never used McAfee. I only had a free trial on my new computer a few years back, which expired long ago. Thank you for being our user. The package costs $[redacted].00 USD and was automatically charged to your account upon renewal. We appreciate our over one million subscribers who trust us for our services. Julie J.

I am located in the UK and need assistance cancelling and refunding a subscription. On the website, the cancellation button is not working, and I received a message stating I cannot self-refund under the Fair Consumer Contracts Act (FCCA). The customer support number provided is 0[redacted]. Despite the 30-day money-back guarantee policy advertised, I am unsure how to proceed. Thank you in advance.

On December 7th, [redacted], I made the decision to stop using McAfee and completely removed it from my computer. I consistently received requests to purchase upgrades, and then my computer began to malfunction, causing my internet to not work properly. This forced me to perform a computer reset. I sent an email requesting the cancellation of my subscription to prevent automatic renewal, but unfortunately, I did not receive a response. I do not require a refund, I simply want to ensure that the automatic renewal is indeed cancelled. In the meantime, I have opted for a different company, whose ad blocker has successfully put an end to the bothersome messages from McAfee. Best, Lawrence H.

I reside in Australia and despite renewing my Total Protection plan for $[redacted].95 a week ago, I keep receiving daily renewal reminders, including a lower price offer on my phone. I am puzzled as to why I was charged over $[redacted] for renewal when the mobile notification shows a significantly reduced rate. My frustration is compounded by the lack of response to numerous emails I have sent, the unavailability of customer support via the listed Australian phone number, and the inability to speak with a live representative.

Hello, I recently purchased McAfee Total Protection online at 6:19 pm for Rs799 for 1 device for 1 year using my email address. However, after completing the payment, the screen went blank, and I did not receive any email or message confirming my subscription. I am unable to track my payment or purchase of the product. Please assist me in locating my order. Payment was done via Debit Card ending in [redacted]. Email: [redacted] The amount has been deducted from my account.

I currently have a McAfee protection plan that expires on 8/19/23, covering two computers. Unfortunately, my husband, who is not very tech-savvy, changed the email address associated with our account. Now, I have a new computer and cannot access McAfee to transfer our subscription due to this email change. Our subscription's serial number is 977UCQPzKBHK4N4. Can you assist me in resolving this issue?

I have contacted your customer service multiple times through letters, emails, and phone calls, but have been unable to reach anyone due to high call volumes. I am requesting that you cease charging my Visa credit card ending in [redacted] for McAfee software, as I do not use it and have not renewed it. Please confirm that the payments will stop and reimburse me for the charges, as this has been going on for several years. Thank you. - Awilda V. R. at [redacted] Golfcrest Drive, Windcrest, TX [redacted]. Contact me via email at [redacted] or phone at [redacted].

I received an email from McAfee with the subject "Your Invoice Number: [redacted]83." It was initially in my Junk Email folder due to my settings but I believe it's legitimate. The email is a payment receipt for my individual account with McAfee LLC, set up for auto debit for 2 years. The message includes details on how to manage the account online and provides a customer service helpline number. The email seems to be informational and offers ways to view security status, pay bills securely, and browse safely. The sender's address is [redacted], and it was dated January 16th, [redacted].

On 8/3/[redacted], I purchased a 1-year subscription for $64.95 Australian as my previous subscription expired on 4/3/[redacted]. I expected the renewal to happen automatically but received an email receipt instead, which I mistakenly deleted while trying to print it. The payment went through on my visa account. I'm now facing an issue where I keep receiving messages from McAfee about viruses, despite my subscription being expired. Even after deleting them, they reappear within a minute, disrupting my computer use. This situation is frustrating, and I need assistance on how to resolve it.

Subject: Refund Request for McAfee Personal Security Order Hello, I am requesting to cancel my order for McAfee Personal Security that I purchased on March 9, [redacted], for $96.29 including tax. I received misleading emails stating my protection was expiring, despite having valid coverage until March 30, [redacted]. Additionally, the software prompts me to buy certain updates, and I continue to receive emails urging me to repurchase McAfee. This experience has left me dissatisfied. I kindly ask for a refund to be processed promptly to address this issue. Thank you, L. Ingerson

After renewing my McAfee subscription, the program indicates that my system is clean with no issues to report! However, I am bombarded with almost [redacted] pop-up McAfee ads claiming I have viruses and infections on my computer. Consequently, I am unsure if I've paid for a non-functioning program or if McAfee is engaging in deceptive advertising to coerce people into subscribing. One of these scenarios must be accurate. Regards, John Catley

I recently noticed an unexpected payment for McAfee when reviewing my bank account. Due to being unwell for the past month, this payment caught me off guard. I am seeking a complete cancellation of the service and a refund of the charged amount. I believe I should have received prior notification of this payment to avoid any concerns about my account balance. I would appreciate it if all services related to McAfee could be cancelled and the funds refunded promptly.

I am not a McAfee subscriber, but I keep getting pop-up notifications every 60 seconds telling me to turn on my antivirus software. I talked to a technician who remote accessed my computer but the issue persists. Even my IT consultant couldn't resolve it. This is really frustrating. Please assist. - Paul Cohen

Dear Customer Service, I recently bought a one-year subscription for McAfee Antivirus protection, with Invoice Number #CS[redacted], received on May 9, [redacted]. I would like to cancel my subscription within the thirty-day notice period without incurring any penalties. Unfortunately, my laptop does not support McAfee Antivirus as it requires Windows 8.1 or earlier with higher RAM, which I discovered only after purchasing the plan. I have been trying to reach their customer care number to cancel, but no one is answering. The McAfee website is not functioning correctly, and there is no option to cancel through the site, only via phone call. I have been unable to connect with anyone over the phone, and there is no support email. I kindly request your assistance in processing a full refund for the cancellation of my subscription. Thank you.

I purchased Techmaster but I'm struggling to install it due to lack of information. I no longer need it as I've fixed the issue already. I made the payment through Paypal today. Please refund the complete amount to Paypal promptly. Thank you for your assistance. I've spent the last 6 hours trying to fix my computer, so I would be grateful if you could process my request with the details provided. Thank you in advance.

I have two LifeSafe subscriptions, one set to expire around April [redacted] and a new one I purchased recently. My computer keeps indicating that my subscription has expired, prompting me to buy the new one. After installing the new subscription, the software was working fine. However, to my surprise, this afternoon, my computer displayed another notification that the subscription had expired. I am confused and wondering if there might be an issue with your system.

I purchased McAfee a few months ago. Last Friday night, I received a big warning message about a virus, seemingly from Microsoft, and mistakenly purchased another security program, realizing I was hacked. It has cost me $[redacted] so far. I believe they uninstalled my McAfee without my consent. Can I have it reinstalled? I received a message from McAfee asking why it was stopped. I need it back on. I will contact my bank on Monday. Thank you. J.S. I'm 80 and don't understand the phone instructions. Please call. If not, you can email me. Thank you.