How Do I Get a Refund from McAfee?
Whether you prefer a different product, forgot to turn off automatic renewal or you no longer have the device McAfee was installed on, you have options when it comes to requesting a refund. Refund requests must be made within 30 days of purchase (monthly subscriptions excluded), and refunds typically do not include shipping, handling or taxes. Refund requests can be initiated online and by calling customer support.
As a computer owner, keeping your system safe from viruses is vital. McAfee is a recognized name in computer virus protection, but you may not be fully satisfied with your McAfee program, or you purchased it by mistake or didn't get the package you wanted. How do you get a refund from McAfee? You can find out more about McAfee and its policies by calling customer support here, and below are steps to getting a refund from McAfee.
McAfee Refund Policy
The first step is being familiar with the McAfee refund policy. McAfee has the following refund policy for products and services:
- McAfee has a 30-day money-back guarantee on products and services.
- Shipping, handling and taxes are not refundable except in states or countries that require reimbursement for those charges.
- Annual subscribers (those who pay for the full year in one lump payment) for eligible products must make the refund request within 30 days of purchase.
- McAfee does not provide pro-rated or partial refunds. Monthly subscribers (those who pay a monthly fee) cannot take advantage of the 30-day money-back guarantee. If you cancel your monthly subscription you simply will not be billed the months after your cancellation.
- All refund requests for Annual Subscriptions or Retail Purchases made after 30-days from the purchase date will be denied.
- NOTE: if you have your annual subscription set to automatic renewal, you will have a 60-day window from the auto-renewal date to cancel your subscription and get a refund.
- Once you have canceled your subscription or returned your retail product, you must uninstall the program from your computer and delete all related files from McAfee.
Requesting a Refund
When you request a refund within the 30-day money-back guarantee window, do the following:
- Open McAfee's website in your browser.
- Click on "Support" in the upper right-hand corner of your screen.
- Select "Customer Service" under "Help" in the drop-down menu.
- Choose "Request a Refund" from the options displayed.
- Click on the reason you are requesting a refund.
- Call the number that displays on the screen to help you with your particular refund request.
If you purchased your product at a retail store instead of online, you can call McAfee customer support here to assist with a refund. All refunds must be requested within 30 days of purchase for all products except monthly subscriptions. For more information or assistance, contact McAfee customer support here.
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