McAfee Customer Service Issues

I contacted customer service to cancel my subscription and request a refund. I was informed that they were unable to process the refund due to pending charges in Mcafee's system. Despite being advised to wait a week and then call back, I can't afford to wait. As a single mother caring for my 3-year-old autistic son with a feeding tube, every penny matters to me. The $54.99 refund is crucial at this moment. I urge the company to reconsider their refund process and ask for an immediate refund to be credited back to my card ending in [redacted].

Upon receiving the initial email indicating a charge of £[redacted].99 for 2 years, I decided not to renew due to financial constraints, relying solely on a pension. I occasionally use the service for browsing and cannot afford the renewal. The notification about my outdated card on the website led me to believe no further action was needed as the expiration was set for April. However, discovering the early withdrawal on my bank statement was surprising. Kindly cancel the subscription and refund the £[redacted].99, which is not due until April 18th.

Dear McAfee support team, I wanted to bring to your attention the issues I've encountered with your software and service. Despite attempts by your technicians, multiple trackers remained on my computer, posing a risk to my privacy. Your customer service was difficult to reach, and I've decided to switch to another program that efficiently removed [redacted] trackers in just 15 seconds. I've requested multiple times to cancel my service and receive a refund due to these ongoing problems, which seem to be shared by other McAfee customers. I hope for a prompt resolution to this matter. Regards, W. Demorascki

I recently received a notice stating I needed to pay $99.99 for virus protection. I have my bank statement showing I sent a check for this amount on 4/09/22. They assured me they would download this for me since I am 91 years old and have many difficulties. Despite this, I keep receiving notifications almost daily asking me to sign up and pay for the service. Today, I called [redacted] to resolve the issue, but the gentleman informed me it might be a scam and couldn't offer a refund. This situation tarnishes your company's reputation. It is crucial to stop scammers to prevent harm to your business. I am emailing because of my hearing difficulties, and I struggle to understand some of your representatives. Thank you. - L.B., [redacted] Peach St. Elsberry, MO [redacted]

I was a victim of a scam using the McAfee name. I lost $7,[redacted] in total. I received emails asking for renewal, even when it wasn't due. When I responded, the scammers used that opportunity to access my bank account and steal money. They made me pay them back with gift cards totaling $4,[redacted]. After a struggle, I discovered they took an additional $3,[redacted]. My business account is in trouble due to this scam. Despite having security measures in place like VPN, the scammers still got to me. I need help from McAfee to fix this situation. Please contact me at [redacted]. - Patricia C.

I recently received an email regarding a purchase from McAfee that I suspect is a scam since I haven't used their services in years. The email contains purchase details such as the order date, transaction number, seller, payment source, and final cost. It also includes extra information like an order reference number and approval number. The email thanks me for activating a McAfee license and states that the payment has been debited from my account. The email highlights features of the software such as antivirus protection, privacy, and speed enhancements. It also mentions the option for a full refund within seven days and provides a customer care number for assistance.

I spoke with a representative around 2 hours ago after struggling to get assistance regarding an email I received with a fraudulent invoice claiming I owed $[redacted] to Mcafee. We discovered it was a scam. The representative informed me I could only have one security service on my devices, which contradicted what I was told when purchasing McAfee while having Norton. Unfortunately, I was disconnected twice during the call, after explaining my situation. I am upset about being misled throughout this process. The first person mentioned being paid hourly, while the second talked about sales commissions, potentially explaining the unfair treatment. I insist on a full refund of all my payments to McAfee and urgent communication regarding this matter.

I requested a refund due to a McAfee software breach with over a thousand bugs. Neither the software nor the tech support could fix the issue. I urgently needed protection for my online work and found a different service that eliminated the bugs in seconds. I decided to switch from McAfee and incurred an additional $[redacted] due to the poor product and service. Despite multiple calls, I am still waiting for a supervisor to contact me after 72 hours. The email claiming I haven't been in touch is frustrating. The experience has been costly and troublesome, and I won't be using McAfee in the future. I plan to warn others about the negative experience I have had with the product and service.

I am experiencing several issues with my application. The VPN connection is not working, the Bettny program is full, and I am unable to locate where to download the necessary updates. The identity breach check feature also does not work, prompting a message about fresh batteries for the magic flashlight that does not resolve the issue. Recently, the VPN started disconnecting frequently and now does not connect at all, buffering indefinitely. Various notifications keep appearing without solutions in sight. The situation is becoming increasingly frustrating daily. I attempted to seek assistance through the online help but encountered difficulty when selecting a device for troubleshooting.

I have been receiving McAfee threats on my computer every few minutes for several weeks. Despite this, my current security program does not detect any viruses. I am frustrated with these ongoing threats and do not wish to continue using McAfee services. Even after deleting most McAfee-related programs, one persists, further aggravating the situation. My wife consolidated our computers under a different service, leading to the discontinuation of my McAfee subscription. I am highly displeased with this experience.

I have been trying for 4 hours to change my password but have been unsuccessful. I spoke to support and they provided access to my account, but I can't change the password. I used to have a McAfee account years ago. The excuses I received mention not having an email or account, but what was my old password? Now, I am completely locked out of McAfee. How can I get a new password? My confirmation number for the recent purchase is #PL[redacted]. I have received nonsensical replies like "we have no such email" and "you have already downloaded the program." I am very upset at this point. Am I still protected by McAfee? I had a terrible hacking experience last year leading me to purchase a new PC, router, iOS, get a new phone number, and new email.

I am currently using a LiveSafe subscription on my Windows 10 computer. I have configured McAfee to start up when I boot the system. Additionally, I have a Windows batch file named "sub.bat" that is set to run during startup. However, I have noticed that sometimes "sub.bat" does not run and becomes disabled. Upon disabling McAfee at startup, "sub.bat" consistently runs as intended during boot. Within "sub.bat," there are lines such as "subst b: c:\users\owner" and "subst x: c:\xfer." I suspect that McAfee may be the cause of disabling "sub.bat" intermittently during startup. Despite spending hours trying to resolve this issue, I have been unsuccessful in finding a solution. Is there a way to instruct McAfee to allow "sub.bat" to run at startup without being disabled? Thank you, Tom O.

I signed up with McAfee three years ago, specifically opting out of auto-renewal. Nevertheless, I have been charged for the service both last year and this year. Despite checking my account which confirms that there are no products set for auto-renewal, these payments should not have been deducted. I have spent 30 minutes searching the website for a contact email address to send screenshots of my account and the unauthorized payments, but I keep getting redirected to the general customer support page without an email address or phone number available. The automated chat service suggested canceling my non-existent auto-renewal and speaking to a live agent, but I couldn't find that option on the website. I am seeking a refund of £[redacted] for the last two years of service fees that were deducted without my permission. Thank you.

Dear Sir, As a senior citizen, I have been using your antivirus for the past year. Despite making a payment of Rs. [redacted] on July 3 for a fresh antivirus instead of renewing, my subscription has not been updated. Your constant messages urging renewal are causing more worry than reassurance. I kindly request that my account be updated promptly and that these reminders cease. Regards, R G K Murthy

Dear moderators, I recently received an email regarding a charge for a product I did not purchase. See below for the email content: Subject: Thank You For Your Purchase From: Order Confirmation <[redacted]> To: [redacted] Date: Thu, Aug 4 at 9:37 AM Dear Joe Garrett, We appreciate your purchase at McAfee, and your order has been successfully completed. Transaction No.: 211PKHLZ Total Cost: $[redacted].99 Order Overview: Invoice No.: 211PKHLZ Order submitted at: 8/4/[redacted] 2:36:21 AM Order Reference: wok0J7YP1lY Current Status of Order: Complete Please note that the charges may take up to three days to reflect on your bank statement. For any refund inquiries, you can contact us at +1 [redacted]-[redacted]. Thank you for your trust in McAfee. Best regards, McAfee Customer Service Contact No.: +1 [redacted]-[redacted]

One of my home computers, protected by McAfee LiveSafe, received a pop-up message claiming to be from Windows Defender Scan, alerting me of a virus and instructing me to call a number for assistance. Suspecting a scam, I refrained from contacting the number provided. The error displayed was 268D3, a code reportedly utilized by hackers. The message detailed the App: Ads.fiancetrack.dll and identified the threat as Trojan Spyware. Unfortunately, this process has left my computer disabled and locked. Although I managed to power it down initially, upon restarting, the same error screen reappeared. I am at a loss on how best to proceed in rectifying this situation. I am hopeful that your support team has encountered this issue previously and can offer guidance on the steps needed to remediate the malicious actions taken by the hackers. Any advice you can provide would be greatly appreciated.

I received an email informing me that I have been billed $[redacted].99 for a renewal of McAfee [redacted] for one year. I do not use any McAfee products or services, so I believe this may be a fraudulent message originating from India. Following a call to [redacted] to request the cancellation of this nonexistent subscription and a refund, the individual on the line abruptly ended the call after I declined to access my computer. Have other individuals reported experiencing a similar situation? Thank you. - Jerry D. Penn

I received a scam message last night with a fake bill and a 4-digit number. I was tired and didn't realize it was a scam until they demanded $[redacted] in bitcoin to prevent sending inappropriate pictures to my family and friends. The scammer claimed to have placed a trojan virus on my computer, watching my every move, even accusing me of visiting sites and doing things I would never do. I ran a full scan last night and this morning to check for any trojans. I need confirmation on whether my computer has been infected and which McAfee program I am using. I will have my sister join the call as she is more knowledgeable about computers and trojans. Thank you, Brenda A.

I am receiving a McAfee message on my computer stating that the protection will continue until I renew or switch to another service. I chose not to renew my McAfee subscription months ago. Now I am stuck because my computer is frozen until I select either "RENEW" or "OK." This situation is concerning, reminding me of a similar issue I had with Norton before. I am worried and wondering how I can access my email with my computer frozen.

I spent over four hours on my iPhone attempting to get virus protection and VPN services, which was an incredibly frustrating experience. I am unsure if my phone is now secure. If I cannot receive the necessary assistance, I may have to seek out another company for virus protection. At 88 years old, I find it challenging to follow your YouTube suggestions as I do not use or like YouTube. Additionally, as an American volunteering in Mexico for the government, I cannot dial [redacted] numbers from my Mexican cell phone and require regular US numbers for calls. Despite these difficulties, I appreciate that Mexican officials have offered to assist with the issue. As a former Autocad University instructor, I find it disappointing that your international company has made it challenging for elderly individuals like myself to navigate.