Match.com Customer Service Issues

I am disappointed with the service I received on your website. I was promised that there would be a variety of people interested in getting to know me, yet I only received contact from three individuals who do not match my preferences. Moreover, I was informed that there are no further options available. I require a complete refund credited back to my Best Buy card as I recently purchased this account and already find it unsatisfactory.

Subject: Unauthorized Charge Dispute I am quite dismayed to discover a $38.99 charge debited from my checking account by your website. Although I haven't visited your site in a while, I promptly followed the cancellation steps. Needless to say, I am currently unemployed and cannot bear this unexpected expense. I urge you to refund the money immediately and cease any future deductions; otherwise, I will pursue legal action to address this matter. Sincerely, Lynn L.

I recently contacted Match.com to pause my communication with matches and was informed my membership will end in January. Despite this, I received an interest from a user named Free Willy, whom I'm unable to interact with. I am eager to connect with him. I had temporarily put my activity on hold due to surgery but realized I'd like to communicate. If necessary, you are welcome to reach out to me by phone, but please leave a message as I am currently recovering. Could you provide Match.com's contact number? Thank you. - Diane D. [redacted]

I am unable to log in to my account despite following all the proper instructions. When I try to reset my password, the system does not accept the new one provided in the emails received. I believe this is a systemic issue and not due to any inappropriate content on my profile. Please refrain from sending automated responses and instead call me to assist in resolving this technical matter and gain access to my account. Thank you.

I reached out earlier about canceling my subscription and removing my profile. I noticed my access was blocked after attempting to cancel myself. If my subscription is canceled, I would like my profile and pictures to be deleted or hidden. Can you please provide guidance on how to proceed with removing my profile entirely?

My subscription is set to expire on January 3 and renew on January 4. I am looking to cancel my subscription, but the process seems overly complex. I no longer possess the credit card required for cancellation. My name is Kay Courtade, and I can be reached at [redacted] or [redacted]. Please reach out urgently. This message serves as confirmation that I will not be renewing and will not authorize any Match charges on my credit card. Thank you, Kay C.

I haven't used my Match.com account in a long time and was surprised to see a charge of $[redacted].94 on my bank statement on December 5, [redacted]. I want to cancel my subscription and request a refund since I have not used the service recently. My associated email is [redacted], but I prefer to be contacted at [redacted] I appreciate your help as my laptop is currently not working.

I am concerned about the presence of Greg Voss on your site. I want to alert you that Greg Voss is known to use multiple email addresses and is active on various dating platforms. He often doesn't upload a profile picture. Greg Voss has been identified as a sex addict who engages in interactions with women through dating sites, chat rooms, and video chat apps. He uses different phone numbers and encourages women to send him photos, targeting individuals aged 18-25. Despite being 39 years old with children, he misleads women by creating fake identities and manipulating them emotionally. His real name is Gregory Voss, and he is employed at Big Number One Motor Sports in Homewood, Alabama, residing in Adamsville, Alabama. One of his contact numbers is [redacted]. Some of his known email addresses include [redacted], [redacted], [redacted], and [redacted]. Your attention to this matter would be greatly appreciated.

Hello, I am David. I am experiencing issues with a radio station flooding my devices with inappropriate content and ads, including sexual material. They have taken control of my phone, computer, and other devices, adding unwanted websites and sending me emails for subscriptions. They seem to have access to Google accounts and are communicating through Gmail. I have tried using ad blockers, but the problem persists. Any advice on how to deal with this situation would be greatly appreciated. Thank you.

My inbox is still blocked. This issue needs to be resolved immediately. I have invested a significant amount of money, and it is unacceptable to experience this problem. It appears that whenever I encounter individuals who are not engaging in criminal activities, they are mistakenly removed from my saved inbox. Consequently, my inbox gets blocked each time I log in due to having saved certain contacts. Please refrain from claiming that this action is for safety purposes. The current situation is extremely frustrating. Despite the flaws of this site, I managed to connect with a few individuals, and now I am facing this obstruction. I urge you to address this matter promptly.

I recently signed up for a three-month subscription on match.com, but I'm unable to proceed with setting up my account. The system is indicating that my email address is already in use, which is puzzling since this is my first time joining match.com. I do have an account with ourtime and suspect that this could be causing a problem. Unfortunately, the lack of weekend customer service means I won't be able to address this until Monday. I was looking forward to dedicating this weekend to setting up my profile and familiarizing myself with the platform, but this hiccup is frustrating. I would appreciate any assistance in resolving this issue promptly. Thank you. - Carol P.

I created a Match account and signed up for a premium subscription, expecting a monthly charge of $20. However, I was actually charged $[redacted], and I only had $65 in my account. This has left me with a negative balance of $[redacted]. I am on a limited income of $[redacted] per month and cannot afford such a high charge, which now jeopardizes my ability to buy food. I canceled the subscription within an hour and am urgently requesting a refund. I sincerely need this money back to cover my basic living expenses. Please assist me promptly. Thank you.

Account Blocked Please refund my account immediately. Having my account blocked on a Saturday without a valid reason and no immediate resolution is unacceptable to me. I demand a refund to my credit card at once. Thank you for your response, Symon L. I appreciate your assistance. My account is blocked after making a payment of $[redacted].94 just yesterday. Your prompt attention to this matter is crucial. I urgently request a call back regarding the account issue. My name is Andy, and you can reach me at [redacted] (iPhone). Access to my Match account has been blocked mistakenly. For any further assistance, please contact me at [redacted]

I signed back into my account on Saturday, the 25th. I paid, uploaded photos, and chatted with some people. The next day, Sunday, I was working all day. When I checked my emails after work, I saw responses to questions I never asked. It turns out my account was hacked. The hacker changed my profile, uploaded someone else's photos, and messaged people, claiming to be taller and interested in anyone. I immediately changed my password, removed the inappropriate content, and informed users of the situation on my profile. I contacted customer service, but it was after hours. Today, I reached out to some users to explain, but my account got blocked. I called customer service, was placed on hold, and now I'm waiting for a callback, it's been 30 minutes.

To Match Support Team, I am reaching out about my membership account on match.com. I am facing login issues and need assistance from your team. I have already paid for my match profile membership and cannot afford to purchase another one right now as I am currently unemployed. Please contact me as soon as possible to address the problems I am encountering and help me log back into my account promptly. Please refer to my contact details below for either email or phone communication. I appreciate your prompt attention to this matter. Thank you, Mistybd16 M: +[redacted]0 E: [redacted]

Hello, I need some assistance. I recently set up a new account and attempted to log in the following day using the same details. Unfortunately, I am unable to access it. I receive emails to the registered email address but resetting the password hasn't helped me log back in. Can you please investigate this issue so I can access my account and complete the setup? Email address: [redacted] Thank you.

I created a free profile with you to explore the service. On January 30th, I attempted to upgrade to full access for $7.99/month for 6 months. However, upon entering my payment details, I discovered it would charge me for the full 6 months upfront, which I cannot afford. Before completing the purchase, I tried to back out, but the charge went through. Despite not submitting the purchase, my account was charged. I promptly canceled my account and am now seeking a full refund. Juggling work and single parenthood, I appreciate your swift attention to this matter. Thank you, Kirsten B.

I have paid for a subscription but cannot access my Match account. Although I was able to access the site for free, I'm having trouble with my paid account. A technician directed me to JustAnswer where I was informed they are not affiliated with Match and cannot assist me without a paid account. I'm disappointed that Match couldn't help. I suspect the technical issue could be due to cookies on the site from being a long-time user. Despite seeking help over the phone, the assistance provided was unhelpful. I hope Match can be more responsive to assisting loyal customers. - J.G. [redacted]

I am experiencing difficulty signing into my Match account on both my phone and PC. An error message appears indicating that the email or password entered is incorrect. Despite sending multiple emails over the past week and a half and waiting for 48 hours between each, I have only received a customer satisfaction survey. I have not had any confirmation or response to my issue. I have followed the steps provided on their website's help section: I ensured I was on the US site, attempted to reset my password, and checked for any accidental account blocks. Despite trying different browsers and clearing cookies and history, the problem persists. I have not received Daily Match emails since the login issue arose, except for one regarding their customer service, to which I responded with a detailed explanation of my problem but received no further communication. All the requested information has been provided as well.

Hello Team Match, I joined a month ago and recently paid for 3 months after receiving numerous messages on my profile. However, my account has been blocked soon after the payment. I have not violated any rules, and the only likely reason is that I used a card from my Mexican account. Although I have businesses in multiple countries including Mexico, I am not Mexican and travel extensively between the US, Europe, and Australia. I am currently in Mexico City for work but plan to move to Miami in May to establish a new company. I need my account unblocked to continue connecting with potential friends in the area. My username is Hopesseason, and my contact email is [redacted] Please help resolve this issue promptly. Thank you, Gabriela Georgescu