MakeMyTrip Customer Service Issues

I made a booking through MMT and asked my friend to do it using booking id: NH[redacted][redacted]. Unfortunately, I had to cancel on March 28th, and my friend mentioned there was no refund for the cancellation. I am interested in knowing the refund status, as I believe I am entitled to a partial refund. Please provide me with the necessary information regarding this matter. Thank you, Dilip Kumar Kalita

Hello, I have a booking for a one-stop flight from Johannesburg, South Africa, to New Delhi, India, with a stopover in Addis Ababa, Ethiopia, scheduled for May 17, [redacted], with Ethiopian Airlines. I need to change the booking date to May 27, [redacted]. On the website, there are red statements regarding the change. It mentions that there is no ticket available on the selected date and warns about potential penalties for changing fare category or class, reduced baggage allowance, or other consequences. Despite this message, the site does show available flights for the date and allows me to proceed with the date change, including additional charges. I am confused about the discrepancy between the site saying there are no tickets available for the date and still letting me book with modifications. Could you please clarify the availability of tickets and advise on how to proceed? I look forward to your response. Thank you, Purnima Y.

I booked a ticket in February [redacted] for a round trip from Shj to Trv on the 10th of February. Unfortunately, my ticket confirmation was unsuccessful and [redacted] AED was deducted from my Dubai First bank account. Despite following up with the bank daily, the amount has not been returned to my account. According to the bank, the payment was made to Make My Trip, resulting in my ticket being canceled and the amount deducted due to an error. I urgently need the refund processed promptly.

I attempted to book a round trip from SHJ to TRV on February 10th, but my ticket confirmation was unsuccessful. An amount of [redacted] AED was deducted from my Dubai First bank account, which has not been refunded yet. Despite sending numerous emails and filing a return request through the trip app, the issue remains unresolved. Although the status now shows as "solved," the problem persists. I urgently require the refund of the amount. I have attached relevant documents for your review.

Dear MakeMyTrip Customer Service, I am writing in connection with my recent booking on MakeMyTrip, with booking ID CN[redacted][redacted]. I arranged for a cab to take me from Kullu to Chandigarh Airport on 6th May [redacted]. However, my flight has been delayed, and I need to adjust the pick-up time. Originally, the cab was supposed to pick me up on 6th May [redacted] at 01:00 AM. Because of the flight delay, I won't be able to make it to the pick-up spot at that time. I kindly request to reschedule the pick-up time for 6th May [redacted] at 07:00 AM. I appreciate your understanding and prompt attention to this modification. Please notify me of the changes via email or phone promptly. Thank you for your assistance and consideration. Sincerely, N.G.

I made a reservation for 7 Family Premium Rooms in Delhi through Make My Trip. However, upon arrival, the hotel assigned me 7 Basic Rooms instead of the Premium ones I paid for. Even though I showed the discrepancy to the hotel staff and requested a refund, they initially denied it. After communicating with both the hotel and Make My Trip, there was confusion regarding the refund process. Despite sending pictures of the rooms and various discussions, the issue was not resolved to my satisfaction. Eventually, Make My Trip offered a cashback and a voucher, but I believe I am entitled to a refund of Rs. 10,[redacted] for the overcharge and additional compensation for the inconvenience caused to 7 families. Notably, there was a discrepancy in the hotel's name listed on Make My Trip compared to the actual one, which raised concerns about possible fraud.

I would like to report an issue with a recent booking I made on May 4th from Mumbai to Mangalore through your app. The booking was unexpectedly canceled by Make My Trip on the day of my journey. I have not received my refund yet, and I am unable to reach your customer service for assistance. This experience has been disappointing, and I had to make an additional bus reservation at my own expense. I kindly request a prompt resolution regarding my refund, as it has been 4 days since the cancellation. I have attached my booking details for your reference: Booking ID - NU[redacted][redacted], PNR - 68EJSTBY. Thank you for your attention to this matter.

Hello, I am reaching out regarding the stressful situation that occurred during our Goa trip booking process. We were in touch with Tisha, a sales officer from MMT, after we requested assistance in planning a trip to Goa. She proposed a 3-night, 4-day package in North Goa from the 24th to the 27th of May. Our Booking ID is NL[redacted][redacted], made on the 6th of May, which included direct flights from Delhi to Goa and Goa to Delhi, along with pickup and hotel accommodations. Unfortunately, we received a notification on the 10th of May that our SpiceJet flight from Delhi to Goa was cancelled. We reached out to Tisha, who suggested booking a connecting flight from Delhi to Mumbai to Goa temporarily, with the option to switch to a direct flight later if available before the 24th of May. Despite our efforts to change to a direct flight, we were informed by Spice Jet that it was no longer possible once we booked the connecting flight. This lack of clarity and miscommunication has left us in a challenging situation, now having to stay overnight in Mumbai when we paid for direct flights for a seamless 3-night, 4-day trip. We are disappointed by the experience with MMT and would like a full refund for the Delhi to Goa flights to rebook as planned or have direct flights arranged for us. Kindly contact me at your earliest convenience via the provided email or at [redacted].

Hello, I'm Pradeep. I cancelled my train tickets on the 15th of May and received MMT cash (Rs [redacted]) in my wallet. When I attempted to transfer the money to my bank account via UPI, the transfer failed, and the money was deducted from my MMT wallet since UPI and IMPS are not compatible with transferring to CITI Bank accounts. My bank advised me to coordinate with you to process the payment via NEFT. My RRN number is [redacted]5, and my Booking ID is NR[redacted][redacted]. Kindly facilitate the payment via NEFT as my bank requires it.

Hello, I would like to share our recent experience with our trip to Goa which unfortunately became quite stressful. We had contacted Tisha, a sales officer, after reaching out to plan a trip to Goa through MMT. She proposed a 3-night, 4-day plan in North Goa from May 24th to May 27th. We made the booking with ID: NL[redacted][redacted] on May 6th, which included direct flights from Delhi to Goa and Goa to Delhi, airport pickup, and hotel accommodation. However, we received notice on May 10th that our SpiceJet flight from Delhi to Goa was canceled. After contacting Tisha, we were advised by her boss to book a connecting flight from Delhi to Mumbai to Goa for now and change it later to a direct one if the option became available prior to May 24th. We opted for the connecting flight hoping to switch to a direct flight and kept checking for available options. Despite contacting SpiceJet customer care, we were informed that changing flights was not possible once we had chosen the connecting flight, which was disappointing as we could have received a full refund or chosen another flight if informed earlier by MMT. The lack of clear communication has led to us being stuck with the connecting flight and an overnight stay in Mumbai, disrupting our planned trip. We are requesting a full refund for the Delhi to Goa flights so we can rebook according to our original schedule or have MMT arrange a direct flight for us. This unexpected situation has been very frustrating and disappointing, as we had been looking forward to a relaxing anniversary trip. We hope for a satisfactory resolution and can be contacted at the same email address or by phone at [redacted]. Thank you.

Dear Sir/Madam, I am writing to address my flight booking issue on 02 June [redacted], which was canceled by your airline. After contacting your customer support, I was told the refund process was initiated and I would receive it through MakeMyTrip. However, MakeMyTrip has not received the refund as of yet. I kindly ask for your prompt assistance in resolving this matter. Enclosed are my flight details for your review, including the PNR No: QGSRRE and Passenger Name: Joshwa John. I believe with your help, we can rectify this situation efficiently. Thank you for your attention to this matter, and I anticipate your prompt response. Sincerely, Joshwa J.

Dear Sir/Madam, I hope this message reaches you in good health. I am writing to address the matter concerning my flight reservation on the 2nd of June, [redacted], which regrettably got canceled by your airline. After reaching out to your customer service representatives, I was notified that the refund procedure has been initiated by your team, and I should expect to receive the refund through MakeMyTrip. Nevertheless, upon further communication with the MakeMyTrip team, they indicated that they have not yet received any refund from your side.

Subject: Disappointing Experience with Hotel Booking - Refund Request Dear Team, I am writing to express my disappointment regarding my recent hotel booking in Ghaziabad under Booking ID NH[redacted][redacted]. Upon entering the room, I was shocked to find it in a dreadful state with no essentials like towels, soap, or even water. The bathroom was unclean, leading to an unpleasant experience. Despite multiple attempts to address this issue with your team, I have yet to receive a resolution or refund. I am truly disappointed with MMT and hope that you can take this matter seriously. Kindly process a refund to my account at your earliest convenience. Thank you for your attention to this matter. Sincerely, Pawan Batra

I have not yet received my refund for the canceled ticket with booking number [redacted]. Please investigate and process my refund. The refund information is as follows: - Journey: Gurgaon Railway Station (GGN) to Jammu Tawi Railway Station (JAT) - PNR: [redacted] - Cancellation Date: 16-May-[redacted] - Refund Amount: INR [redacted] The train ticket was canceled due to being waitlisted after chart preparation. The refund has been initiated, and it may take a few minutes to reflect in my Wallet. I will check my account after an hour. For further details on the refund, I can track it here: [redacted] Thank you, Initials

During my recent trip, I encountered issues with the driver and was left stranded. Despite my attempts to address this with MMT customer service, they were unhelpful. The customer representative mentioned they would follow up but I never received any communication. I am disappointed that my concerns were not resolved. I am seeking a refund for the incomplete trip.

I need help with a trip issue. During my recent travel, there was an incident with the driver which resulted in us being left in a place with no transport back to Delhi. Despite raising concerns, the trip was wrongly marked as completed. Contacting MMT customer service did not resolve the problem. The customer representative mentioned they couldn't reach the vendor and promised a follow-up by EOD, which did not happen. When trying to contact support again, I was informed that trip-related queries would not be addressed over the phone. I am seeking a refund for the disrupted trip.

Dear MakeMyTrip Customer Support, I am reaching out to address a concern I experienced while booking on your platform. I unintentionally ended up with two hotel bookings for the same date and location due to a technical issue on your app. I am requesting your help in resolving this matter and obtaining a refund for the duplicate reservation. On 17 May [redacted], I used the MakeMyTrip app to book a stay at 'Hotel Kalash' in Balaghat. After facing a payment failure notification, I made a second booking at 'Hotel Vikas,' mistakenly assuming the first one did not go through. Subsequently, I discovered both bookings were confirmed. This was not my intention, and I regret any inconvenience this may have caused. The details are as follows: Booking 1: Hotel Name: Hotel Kalash Booking Reference: [NH[redacted][redacted]] Date of Stay: 17 May [redacted] Booking 2: Hotel Name: Hotel Vikas Booking Reference: [NH[redacted][redacted]] Date of Stay: 17 May [redacted] As I only intended to stay at 'Hotel Kalash,' I did not use the 'Hotel Vikas' reservation. Kindly provide a full refund for the second booking at 'Hotel Vikas.' I trust in MakeMyTrip's ability to address this promptly. I appreciate your attention to this matter and eagerly await a resolution. Thank you for your understanding and cooperation. Best regards, M. Rahangdale

I am writing to address an issue regarding the refund for my booking of the hotel tower view made on the 19th of May [redacted] through MakeMyTrip for cancellation. The cancellation was prompted by the property owner's unresponsiveness on the day of my arrival, the 27th of May. Despite efforts to locate the premises, I was unable to reach the hotel, eventually having to check in at a nearby place due to lack of assistance in the area as a first-time tourist. I promptly notified MakeMyTrip about the situation on the same day, and an associate named Ashima attempted to contact the property owner without success. This information was also relayed to Saswat. However, my refund is still pending, causing me great concern about losing my hard-earned money unjustly. I have confidence in MakeMyTrip's ability to address this matter and alleviate my current distress.

I am writing regarding the cancellation of a Go First Airlines flight for three passengers. The details are as follows: 1) The flight was from Delhi to Srinagar on May 27th, [redacted], with Go First Flight G8-[redacted]. 2) The PNR number is Z4G39L. 3) The three passengers are Saswata, Bidisa, and Subrata Bhattacharya. I have been informed by Go First that the refund is in process, but I have not received it yet. They mentioned that MakeMyTrip needs to fill out the NCLT form available on their website to expedite the refund process. I hope you are familiar with this NCLT form and can assist me in expediting the refund so that I can receive my amount as soon as possible. Thank you, S. Bhattacharya

I am reaching out regarding the cancellation of a Go First Airlines flight for three passengers. The details are as follows: 1) Flight from Delhi to Srinagar on May 27, [redacted], with Go First Flight G8-[redacted]. 2) PNR number: Z4G39L. 3) Passengers: Saswata, Bidisa, and Subrata Bhattacharya. I was informed by Go First that the refund process is underway, but I have not received it yet. They mentioned that MakeMyTrip needs to fill out the NCLT form on their website to expedite the refund process. I understand this NCLT form needs to be completed. I kindly request your assistance in facilitating this so that I can receive my refund promptly. Thank you, S Bhattacharya