MakeMyTrip Customer Service Issues

Subject: Issue with Unsuccessful Taxi Booking Dear Customer Support, I am reaching out regarding an issue with a taxi booking I attempted to make to Delhi in May. As a foreigner, I utilized a friend's Indian phone number to book the taxi, selecting the pay later option. Unfortunately, the booking was unsuccessful via the app, leading me to arrange alternative transportation and not utilize your service. Despite not utilizing the taxi service, my friend has been consistently receiving messages and calls requesting payment of [redacted] Rupees. As we did not complete a successful booking, I kindly request that you cease sending further messages and calls to the Indian number associated with the failed transaction. Your prompt assistance in resolving this matter would be greatly appreciated. Best regards, Sandy S.

I have reserved an outstation sedan cab (4 seats) from Chennai to Pondicherry on June 3, [redacted], for my sister. Despite no option to add extra luggage during booking, it was stated that additional luggage could be accommodated with the driver's approval, based on the number of passengers. My sister, traveling solo, had extra baggage that the driver initially accepted but later canceled the trip due to excess luggage. Customer service promised to provide a solution within 24-48 hours, but later refused a refund via email. I paid Rs. [redacted] in full, and the driver canceled the trip in which my sister faced inconvenience. The issue remains unresolved with no callback option for customer support. The complete payment should be refunded by Makemytrip for the canceled Chennai to Pondicherry outstation cab booking.

I booked a car trip from Agra to Gurgaon through MMT. The driver arrived without fuel in the tank, causing the car to stop on the road. He left to get petrol in bottles after asking us for [redacted] INR, leaving us stranded for approximately 45 minutes. Upon his return, he was unsure if the car would start. Consequently, we had to cancel the trip. Since the ride did not occur, I am requesting a refund. I would appreciate a callback regarding this matter.

My property, Ithonsi Guesthouse, has been listed with MMT for months, but I haven't received any bookings because the status still shows "BANK DETAILS TO BE VERIFIED BY GO MMT TEAM." I am requesting the Go MMT Team to reach out to me and verify my bank details to kickstart the business. Additionally, I'm facing issues receiving OTPs on my mobile number, +27 83 [redacted], when I log in. I require my mobile number to be verified. The only place I receive OTPs is on my email, [redacted], when logging into the Finance section. I am eager to be in touch with the Team responsible for business listings to finalize the process by verifying my bank details and activating my business for bookings.

Dear Team, I would like to report that our flight scheduled for 2nd June [redacted] from Delhi to Jammu with GO FIRST airlines has been canceled due to operational reasons. We had purchased 8 tickets at a price of 33,[redacted] INR each through Make My Trip. I have been advised by a customer service representative to fill out an NCLT form through Make My Trip's customer service, but I am having difficulty locating their contact information. I have tried reaching out to the following numbers without success: 0[redacted] and +1 [redacted]. Any assistance you could provide in resolving this refund issue would be greatly appreciated. Thank you. Sincerely, Bhushan Sharma

Subject: Urgent Request for Refund Reconsideration Dear Team, Good afternoon, I am reaching out regarding the refund issue tied to a recent payment denial. I am deeply disappointed by the lack of professionalism shown by your agency in handling this matter. Despite numerous attempts to address the situation, I have yet to receive a satisfactory resolution. I urge you to revisit the circumstances surrounding my booking, referencing reservation details from [date] for a trip to [destination] under booking reference [redacted]. The cancellation of this trip entitles me to a full refund, as per the outlined terms and conditions of your agency. The lack of transparent communication, accountability, and customer service in this process has been disheartening. I insist on a prompt resolution, with the refund processed within the next 48 hours. Failure to do so will prompt further action, including seeking legal recourse and sharing my experience online. I anticipate a swift response, including confirmation of refund initiation and a genuine apology for the inconvenience caused. Thank you for your immediate attention to this matter. Sincerely, N. M.

Subject: Date Change Request for Flight from Cairo to Dubai with Transit in Kuwait Hello Makemytrip, I hope this message reaches you well. I am reaching out to request a date change for my upcoming flight from Cairo to Dubai with a layover in Kuwait. The details of my current booking are as follows: Flight Number: KU-[redacted] Passenger Name: Yara Faris Seat: 40G E-Ticket Number: [redacted][redacted] I kindly ask to move my flight from the original date of 13th August [redacted] to 1st April [redacted]. This change is necessary due to my pregnancy and upcoming childbirth. As I approach my due date, my priority is to ensure a safe and comfortable journey for both myself and my baby. I am prepared to cover any fees or fare differences related to rescheduling. I would appreciate your assistance in checking seat availability for the new date and guiding me on the next steps to finalize the date change. If there are specific requirements from my end such as forms or documents, please inform me, and I will promptly provide them. Your understanding and help with accommodating this request are highly valued. For further communication or additional information needed, you can contact me at [redacted]1 or [redacted] I apologize for any inconvenience and thank you for your cooperation. I eagerly await your swift response and thank you for your support in facilitating this date change. Warm regards, Abdelrahman Rizk

I reserved two business class multi-city international flights: Pune-Delhi-Amsterdam-Oslo and return flights Bergen-Paris-Delhi-Pune. I faced issues booking online, so I had to call the customer service center where Md. Chand Ansari assisted me. The flight cost was initially Rs 3,06,[redacted] per person, but due to a name error made by Ansari, the price increased to Rs 3,14,[redacted] each. I raised my concerns with Nayan, Ansari's supervisor, who admitted the mistake but claimed the tickets were taken by others at the same moment. I find this situation suspicious. Chand Ansari missed asking for our passport scans promptly, causing further delays. This level of unprofessionalism from MakeMyTrip, a company I frequently use, is disappointing. Given my significant spending with MakeMyTrip, totaling Rs 6,29,[redacted] that day, I request reimbursement of the Rs 16,[redacted] unnecessary charge.

I, Swapnil Umesh S., purchased a ticket from GO First airline through MMT for a flight from Varanasi to Mumbai on 07/06/[redacted]. Unfortunately, the flight was canceled by the airline on the same day due to operational issues. I am requesting a refund of Rs. [redacted] in accordance with GO First's refund policy. GO First has advised me to contact my booking agency, MMT. I kindly ask the Make My Trip team to assist in resolving this issue promptly. I hope to resolve this matter amicably. For further discussion, please reach me at [redacted] or [redacted]. If the refund is not processed within a week, I will escalate the matter.

I am writing to address an issue with my GO First airline flight booked under the name Mr. Swapnil Umesh Sharma. The flight was scheduled to depart from Varanasi and arrive in Mumbai on 07/06/[redacted]. Unfortunately, the flight was canceled on the same day due to operational reasons. I am requesting a refund according to GO First airline's policy in the amount of Rs. [redacted] for the canceled flight. To discuss this matter further, please feel free to reach me at [redacted] or [redacted]. I hope to resolve this matter promptly, and I will consider taking further steps if the refund is not processed within a week.

Hi Team, Regarding my booking ID [redacted] for a cab to Bangalore Airport on May 27, [redacted], I need to inform you that I was unable to complete the ride as the cab driver did not respond to my multiple attempts to contact him. After trying more than 50 times, I had to book another cab for the same day. Although I requested a cancellation through IVR and filed complaints about this issue several times, the app still shows the status as incomplete. I kindly request you to investigate the situation and process a refund for the amount I paid promptly. Please let me know if you require any additional details or reach me at [redacted]. Thank you.

As a concerned senior citizen, I wish to highlight the difficulties faced by the public when seeking refunds from Indian airlines like Go Air and Indigo. I booked return tickets for my family's travel from Bangalore to Leh through the MakeMyTrip travel portal on March 1, [redacted]. Unfortunately, due to the uncertain flight schedules and cancellations by Go Air, which had declared bankruptcy, I had to cancel our return tickets on May 18, [redacted]. This forced me to swiftly purchase new tickets from Leh to Bangalore at a significantly higher cost. Despite my efforts to cancel the tickets through MakeMyTrip's website and numerous follow-ups over the past two months, neither the airlines nor MakeMyTrip have refunded the remaining amount of approximately 29,[redacted].

Booking ID ... NV[redacted]84 Hello, This is Danish Wadood Khan. I applied for a Dubai visa on July 13th, and it was supposed to arrive within 3-5 working days. However, it has been more than 14 days, and I have not received it yet. My flight is scheduled for July 30th, and I am worried about missing it. I carefully saved money and planned my trip with your company, but I am extremely frustrated. This situation has caused me mental distress, as all my international flight tickets are at risk. I trusted MMT, but I am truly disappointed with the service I have received. I feel helpless and unsure of what to do next.

Dear Sirs, I would like to discuss the booking ID NF7PO8YJ2ZRUSMW12563. When I secured the fare, the app indicated a window of seven days from that day. However, the booking deadline you are imposing is 1.8.23. Considering the original offer, I should have had until the upcoming Friday. I am seeking clarification on the criteria being applied to my situation. Furthermore, I observed an increase in the fare from Rs5750 to Rs6100 when I attempted to adjust the number of passengers. It is disappointing to face such a change as a customer who was in the process of securing the fare. This may be a common occurrence during booking processes. However, occurrences like this, where adjustments are made instantaneously, seem like an attempt to pressure us. I regret having to express this sentiment. Best regards, Haridas R

Dear Sirs, I am writing in reference to booking id NF7PO8YJ2ZRUSMW12563. When I initially locked the fare, the app indicated that I had seven days from the locking date. However, I received a demand for booking by 1.8.23, contrary to the initial offer which should have allowed me time until the following Friday. I seek clarification on the criteria applied in my situation. Additionally, I observed a fare increase from Rs5750 to Rs6100 when I attempted to adjust the number of passengers, just before finalizing the booking. Such actions towards a customer in the midst of securing a fare are regrettable. Instances like this happening suddenly, without warning, feel like an unfair pressure tactic. I express my disappointment regarding this matter. Kind regards, Haridas R

Hello, I recently made a booking via Make My Trip and received a confirmation stating that my E-tickets were sent to my email address and phone number. However, despite numerous phone calls and promises to issue the E-tickets, I have yet to receive them, and my flight is in the early morning hours. Please, can you expedite the issuance of the E-tickets as the flight time is approaching rapidly? If unable to do so, kindly inform me promptly. Thank you, Salah Ragab Elbahar

Subject: Request for Refund Due to Booking Error Dear Team, I trust this email finds you well. I am reaching out to convey my disappointment regarding a recent booking made through MakeMyTrip (Booking ID - NC[redacted][redacted]). On August 6, [redacted], I booked a cab for an outstation trip, mistakenly inputting the wrong journey date of August 7, [redacted]. Following the booking, I tried to contact customer care for assistance upon realizing the error. Unfortunately, I could only access automated recordings and was unable to speak with an agent within the 30-minute window for free cancellation. While I understand MakeMyTrip's policies, I believe my situation merits flexibility. As a loyal customer and MMT Black Member, I have always valued the exceptional service provided. I kindly ask for a refund of Rs. [redacted] as a goodwill gesture considering the circumstances. I appreciate MakeMyTrip's reliability and would be grateful for your understanding and assistance in this matter. I trust my feedback is received positively and look forward to your response. Thank you for your attention. Warm Regards, Sudeep D.

I received a quote for a round trip from Tampa to Ahmedabad from December 05 to Jan 07, [redacted]. However, the e-ticket I got seems fraudulent as it only covers a one-way trip on Jan 07. This practice is deceptive and needs to stop immediately. I request the ticket to be canceled. The email I received addressed to MEHTA YOLANDA confirming a booking on UK [redacted] from Mumbai to Ahmedabad for Jan 09 with PNR 47WMDD is not accurate. I don't want to be reported, so please address this issue promptly.

I would like to request a refund for the two duplicate payments I made for Mr. Sh.Sameer Shrivastava's booking on 31st August [redacted]. I intended to book only one ticket for the evening at 20:35 P.M; however, I mistakenly made two payments for the morning session at 04:45 A.M from New Delhi to Pune. The email address used for these bookings is [redacted] I kindly ask for the refund of the excess payments. Additionally, I tried calling the customer care number 0[redacted], but an automated voice prompt did not allow me to speak with a representative. Could you please provide me with a valid customer care number where I can directly talk to a company employee? I appreciate your assistance in resolving this matter promptly. Thank you.

Dear Mr. Mandal, PNR-JGL8JX Hello from SpiceJet! I wanted to follow up on your email regarding your refund. The full amount was processed on April 13th, [redacted], to the travel agency account of Make My Trip India PVT LTD that was used during the reservation. Please reach out to the travel agency directly to inquire about the refund, as the amount will be according to their terms. Thank you for your attention. Best regards, Jaipreet Kour Customer Experience, SpiceJet Ltd [redacted] Udyog Vihar, Phase IV, Gurgaon-[redacted], India Email: [redacted] Website: www.spicejet.com Facebook: facebook.com/flyspicejet Twitter: @flyspicejet