MakeMyTrip Customer Service Issues

I attempted to book a flight with booking ID NF7P0R8NGXC5RQAI4189. Unfortunately, there were two failed transactions with a total amount of [redacted] deducted from my gPay ICICI and HDFC accounts. While I received a refund for the HDFC transaction, I have yet to receive one for the gPay ICICI transaction. Kindly investigate this matter and process the refund for my gPay ICICI account promptly.

Subject: Follow-Up on Request Status Dear Support Team, I am reaching out as I have not yet received a response to my previous request. The original email was sent to Pravin Y Mohite from Make My Trip with the subject line "Reference No. [redacted][redacted]." I am following up regarding booking ID NN210A5CURG2EUIH6541. In order to provide further assistance, I kindly ask for my alternate US contact number to be shared. I understand that the query has been escalated to the Tech team for validation, and I appreciate your prompt attention. I look forward to a callback within the next 24 hours as mentioned. Thank you for your commitment to resolving this matter and supporting my travel needs. I value the service provided by Make My Trip and eagerly anticipate a positive outcome. Best regards, Yash Saxena Make My Trip

I purchased a bus ticket from Kozhikode to Bangalore for 04-09-[redacted] through MakeMyTrip departing at 9:45. Unfortunately, the bus stopped before Mysore due to a breakdown, and no alternative was provided, leading to a disrupted journey. I am now seeking a refund. MakeMyTrip declined my cancellation request, indicating the bus was canceled, and advised me to contact them. Following up, I reached out to DLT office, but they primarily operate through RedBus and have no insight into MakeMyTrip's customer service. The DLT office recommended contacting MakeMyTrip for resolution. Booking ID: NU[redacted][redacted], Reference ID: A89JY9TZ.

I have booked my international trip from Bangalore to Amman and back with MakeMyTrip. The name on my ticket, Ashritha Shetty, doesn't match my passport which says Ashritha Chandrashekar. I contacted MakeMyTrip customer support and was informed by Etihad Airways that it will cost $[redacted] to update each ticket due to them being under different PNRs. I believe this issue arose from MakeMyTrip’s process rather than the airline. I am willing to pay the fee, but I would like both tickets updated under one fee instead of paying twice. My travel date is September 23rd. Any assistance would be appreciated.

Hello MakeMyTrip, I am trying to add extra baggage weight for my bicycle to my booking but have been unable to find an option on the app or website. I reached out via email to the corporate team in India, but they only provided a phone number to call. I replied to their email, but haven't received a response. I am currently in Bali without international calling on my SIM. My name is AJ Lerman and my booking ID is IN1B[redacted][redacted] for the flight from Bali to Hanoi on December 23, [redacted]. You can reach me at [redacted]

I had a booking for the 3rd of October from Raipur to Barh on the South Bihar Express. The train has been cancelled from the 1st of October until now. However, the MMT app is showing it as a restored train. How is this possible? According to the rules, they should have automatically cancelled my ticket and issued a refund, but I have not received the refund yet. Unfortunately, I am struggling to find a proper solution or contact customer service.

I made a hotel reservation, but it failed and the payment was deducted. I was informed that the amount would be refunded within 2-3 days. After contacting customer service, they assured me the refund would be processed. However, I have not received the refund or any follow-up calls. This experience with MMT is concerning as a customer. The lack of transparency and support in addressing the failed booking is disappointing. There are no options to address my unsuccessful booking or follow up on my query on the website. It seems the support system is not eager to resolve the issue. I urge prompt action to refund the amount with interest; otherwise, I may have to seek legal recourse.

Subject: Refund Request for Overcharged Hotel Booking To MakeMyTrip Customer Support Team, I hope this message reaches you in good health. I am contacting you to request a refund for an accidental double payment made for a hotel reservation booked through MakeMyTrip. I wish to outline the following transaction details for your review: Booking ID: NH[redacted][redacted] Hotel: Hotel Awadh Check-In: 26.10.[redacted] Check-Out: 28.10.[redacted] Total Amount Paid: INR [redacted] (INR [redacted] + INR [redacted]) Payment Times: INR [redacted] at 07:09 pm and INR [redacted] at 07:14 pm Payment Method: Gpay (Attached are screenshots and corresponding bank statements) After examining my bank statement, I discovered that I was mistakenly billed twice for the same reservation likely due to network or bank server issues. The full amount for the booking has been debited from my account on two occasions, as indicated above. This error has caused financial inconvenience, and I kindly request your assistance in investigating the matter and processing a refund for the duplicate payment promptly. I have included copies of the pertinent bank statements and payment confirmations to aid in verifying the double charge and expediting the refund process. I acknowledge that errors can happen and appreciate your swift resolution of this matter. Please inform me of the anticipated timeline for refund processing and kindly notify me once the refund has been initiated. If additional details or documentation are necessary from my end, please do not hesitate to request them. I value my relationship with MakeMyTrip and am confident that this issue can be resolved satisfactorily. Your support in this regard is sincerely appreciated. Thank you for your attention to this concern, and I eagerly await your response. Best regards, Pragati K. [redacted]

I'm writing to let you know that I had to cancel my booking with ID NN2ZWVRKSEMZIT053062 due to a sudden medical emergency. Consequently, I needed to extend my stay in Taiwan. AirAsia Airlines has confirmed my refund for the one-way flight from Taipei to Chennai. I now seek your assistance in obtaining a refund from Batik Airlines for the return trip from Chennai to Taipei. I trust your professionalism will help resolve this promptly. Thank you for your anticipated help.

I booked a bus from Ratlam to Udaipur for the 24th of October at 02:30 AM. The booking was made around 2 AM. Later, I received a message with the contact details of the driver. Upon contacting the driver, I was informed that the bus had already departed at 01:30 AM instead of the scheduled time of 02:30 AM. Due to this, we missed the bus we had booked. I kindly request a refund of Rs. [redacted], which was the amount paid for that booking.

Good Afternoon, My name is Anil Kumar, and I wanted to address a booking issue regarding Booking ID: NN75DPVTGJT31NUM4268. The booking failed, and despite my efforts to resolve this with the agency, I have not received any payment. I have reached out multiple times via calls and emails without a solution. This has been inconvenient and caused financial loss. I also encountered a similar problem with Second Booking ID: NN7YZDSP8NKX3O5L3339. The booking failed, and after rebooking, the flight did not depart the next day. I am still awaiting a refund for this as well. The lack of response and unresolved issues have prolonged this matter, causing me significant distress. I seek your assistance in resolving these matters promptly to rectify the situation. Thank you for your attention to this matter.

Good Afternoon, Booking Id: NN75DPVTGJT31NUM4268 I had a failed booking and have been trying to resolve this issue for over a month. Despite contacting the agency multiple times through calls and emails, I have not received any payment or resolution from them. The payment, which was meant for Sir Air Astana, has not been refunded to me either. I am also facing a similar issue with another booking (Booking Id: NN7YZDSP8NKX3O5L3339) where the flight did not depart, and I have not received a refund for the amount debited from my account. Despite several attempts, I have not been given a refund or any assistance in this matter, causing me great inconvenience and financial loss. I kindly request your prompt attention to resolving these issues and ensuring that I receive the refunds due to me.

I canceled my train reservation for October 30th and chose a refund to MMT wallet. However, I have not received my refund yet. When I try to log in using my email, the OTP is sent to a number I do not recognize, not the one in my profile. I have tried opening a ticket, but they cannot reach me through phone. I provided my correct cell number, but still no luck. I am unsure when or how I will receive my refund as there seems to be no way to contact live support.

I am trying to reach out to customer service for clarification regarding my payments for two trips, Explore UK midlands and Explore West-Midlands. I initially attempted to pay for the 'Explore UK midlands trip' on Nov 8 with my dollar card but the transaction failed. Subsequently, I used a friend's Indian credit card to complete the payment for the 'Explore West-Midlands' trip. However, the pending booking ID from the first transaction kept appearing, leading me to mistakenly request a cancellation. I urgently need assistance in removing this accidental cancellation request to ensure my trip remains confirmed. Unfortunately, I have been unable to get through to any customer service representatives via phone. Please provide me with a functional contact number or directly resolve this issue for me. Your help in rectifying this situation would be greatly appreciated. Best regards, Dr. D.K. Dutta & Dr. H.D. Dutta Cell & WhatsApp: [redacted][redacted]

My booking ID NU[redacted][redacted]. I did not travel on the 9th of November from Jaipur to Varanasi because the bus did not arrive. I waited for 3 to 4 hours and contacted the bus operator. They mentioned that the driver's phone was switched off and promised to accommodate me on another bus. However, later I was informed that there were no available seats. I tried to cancel my trip, but the operator instructed me to email for cancellation without offering assistance. Consequently, I had to cancel my upcoming trip from Varanasi to Ranchi as I couldn't reach Varanasi on the 10th of November. I seek your help in processing a refund for the amount. Thank you.

I want to report an issue with my booking ID NU[redacted][redacted]. On the 9th of November, I was supposed to travel from Jaipur to Varanasi by bus. Unfortunately, after waiting for 3 to 4 hours and contacting the bus operator, I was informed that the bus was not available and I was left waiting. The operator mentioned that the driver's phone was switched off and despite promising to accommodate me on another bus, later informed me that there were no vacant seats. I was told to cancel my trip and when I tried to do so, the operator was unhelpful. Consequently, I decided to cancel my upcoming trip from Varanasi to Ranchi as well since I wouldn't reach Varanasi on the 10th of November. I am seeking assistance with getting a refund for the amount paid.

Recently, my Amazon.in account was accessed without authorization, and two bookings were made on makemytrip.com using my Amazon Pay Later account. Despite providing the booking details to Makemytrip and requesting a cancellation, there was no response from them. I suffered a loss of Rs 20,[redacted] due to the delay in action on their part. It's alarming to discover the absence of a proper fraud complaint mechanism in Makemytrip's customer care. Neither Amazon.in nor the Pay Later agency, Axio, have offered any assistance in resolving this issue. I have been informed that I am liable to pay Rs 20,[redacted] by December 5th. An IVR call claiming to be from Amazon prompted me to disclose an OTP, which led to the breach. Although Amazon blocked further transactions, the damage was done. I have lodged a complaint with NCRP, and an investigation is underway. Makemytrip could have prevented this incident by canceling the tickets and refunding the money promptly. It's disappointing to see the lack of fraud detection and prevention protocols in place at Makemytrip.

I made a booking for two rooms at Hotel Southern Star Mysore for November 18th. As one person is unable to make it, I reached out to customer care yesterday to cancel one room. They mentioned they would follow up with the hotel regarding the cancellation, but I have not received any updates yet. Today, I contacted the hotel directly, and they informed me that they had requested an email confirmation from customer care regarding the cancellation, but no email has been sent as of now (11:44 AM). I kindly request an email to be sent to the hotel to cancel one room and retain only one under my name. Please also provide me with the revised bill for payment. Thank you. Ramakrishna A. PNR no is [redacted], and my contact number is 91 [redacted].

Hello, I hope you are well. I am Vaishnavi Jagadale writing to share a concerning experience I had with a recent bus booking on your platform. On November 14, [redacted], I reserved a bus from Satara to Bangalore via the Makemytrip app with Rajat Rides Tours and Travels for a 12:20 AM departure. Regrettably, the bus was significantly delayed, causing me to be late for an important office meeting. Despite waiting at the boarding point for an hour, there was no communication from the bus operator regarding the delay. Given the situation, I am requesting a refund for the bus booking. My Booking ID is NU[redacted][redacted], with reference PNR C86H3S33. I trust that you will handle this matter promptly and provide the necessary assistance for the refund process. Thank you for your attention to this issue.

I made a hotel reservation via MMT and received a confirmation, but upon arrival, the hotel refused to honor the booking. Unfortunately, I encountered difficulty trying to reach MMT's customer service due to a confusing booking ID. I also found there was no email address provided on their website. I advise other customers not to solely rely on MMT as I did; always consider the possibility of standing in front of the hotel you've booked and facing a situation where your payment is accepted, but the room is not available, with no assistance available. Deceptive practices by MMT.