Macy's Customer Service Issues

I have contacted Macy's customer service multiple times for technical support regarding applying my Star Rewards, but I keep encountering technical issues preventing their application. During my recent call, the representative asked me to repeat my information several times. He attempted to manually apply the rewards to my order. I currently have $20.00 in Star Rewards that I am unable to use. I hope to resolve this issue so I can utilize my rewards without having to place orders over the phone. I am a platinum member and would appreciate assistance in fixing my account.

I bought a ring from your store in Savannah, Georgia in August for over $[redacted]. One of the stones fell out, and after sending it for repair under the service plan, another stone is missing less than 2 years later. When I requested to speak with the store manager or get the corporate office number, I faced difficulty and was stalled by several employees. It's already been 30 minutes on hold to reach the store manager in Savannah. I initially wanted an exchange, but considering the poor service, I now prefer a refund. This level of customer service is disappointing. Waiting to see how this issue will be addressed.

I bought Timberland Boots for $[redacted] as a gift from my mother, who purchased them in-store with cash. Unfortunately, the boots didn't fit, and when we tried to return them, the store refused due to lack of receipt. Despite speaking to the cashier and manager, we faced unhelpful and rude treatment. The store only offered $19.99 for boots worth $[redacted], which was unacceptable. After contacting customer service, we found out the store does issue merchandise certificates for such situations. Despite this information, the store did not cooperate and even dismissed the notion of honoring customer service replies. Ultimately, we were unable to resolve the issue, leaving my mother out $[redacted] and us with a gift we couldn't use. The lack of professionalism from the staff made the experience very disappointing.

Order # [redacted] Hello, I encountered an issue with my recent order where the "Thanks" discount was not applied correctly. Initially, I was promised various discounts, but upon receiving my order, I noticed no discount was taken. Despite speaking to multiple customer service representatives, I am still facing difficulties in obtaining the agreed-upon discount. This order was particularly special as it was a replacement for my mother following a tragic event. I am disappointed and confused by the inconsistent information provided by different staff members. I have always had a positive experience with Macy's customer service in the past, and this situation has left me feeling dissatisfied. Best regards, April H. [redacted]

Hello, I am Lorraine S. On October 23rd, I purchased two jackets online for $79.99 while they were on sale. I received a confirmation stating my order was successful. After a few days, I called to check on my order, only to discover it had been canceled without any notification. They had my phone number and email, so why ask for them if they are not utilized? The customer service representatives online seemed incapable of fulfilling their duties. I would appreciate it if someone could address this issue promptly.

I recently attempted to purchase a bed from Macy's online store in The Woodlands, TX, but encountered multiple issues with the payment process. Despite two declined transactions on November 13th, I discovered on November 15th that my bank account was charged for both failed purchases. After reaching out to my bank and Macy's customer service, I faced language barriers and multiple transfers between departments without a resolution. The lack of clarity and understanding during these interactions has left me frustrated and dissatisfied with the customer service experience. I urgently need assistance rectifying the unauthorized charges made to my Visa debit card. Please address this matter promptly using the attached reference numbers and my contact information on file.

I purchased a ruby and diamond ring (ID#[redacted]) from Macy's during the Friends and Family sale for $[redacted] (reg. $[redacted]), and I was told the price wouldn't drop further. I bought it on 11/05/19 and sent it for sizing the same day. I got it back on 11/16/19, and by 11/23/19, the price had decreased to $[redacted]. Macy's customer service mentioned a 10-day return policy for price adjustments with the tag intact. I believe the salesperson should've mentioned the upcoming price drop. I am seeking a price adjustment from Macy's. What can I do about this situation?

Our credit card was unexpectedly declined at one of your retail stores despite our account being up to date and not blocked. Following the data breach at Macy's, my spouse contacted Equifax to verify if our information was being misused. Unfortunately, the phone numbers given in the Macy's letter were incorrect, but we managed to find a contact number for further inquiries. When my spouse talked with the representative, they requested my full Social Security number, which we decided not to provide over the phone. Now, we are seeking guidance on how to proceed with using our Macy's credit card.

I am concerned about the closed registers at the Northlake Mall store. The biggest issue is having only one register on the entire bottom floor, particularly impacting the children's department. It’s inconvenient having to carry children’s items to the houseware section for checkout. I couldn’t purchase for my great-granddaughter recently due to the long line there. I urge you to address this matter promptly. Thank you, Betty J.

I placed an order for a comforter and some other items on November 29th. Three out of the four items have already been shipped, but the comforter is still being processed. I'm eager to know if it will be shipped soon, as I'm considering purchasing another comforter today to take advantage of Cyber Monday discounts. I don't want to miss out on the savings. My order number is [redacted]. Thank you. - Mauricio L.

I visited Macy's about 5 weeks ago and was offered an upgrade to my card without realizing it was for an American Express card. Subsequently, my Macy's account got closed. After contacting American Express to remove the account, they assured me that my Macy's account would be reinstated. However, today when I tried to make a Christmas purchase online, I discovered that my account was still closed. Frustrated with the situation, I have been on hold with Macy's for over 90 minutes trying to resolve this issue.

I tried calling the order line, but had trouble understanding the person I spoke with due to a heavy accent. I was told I would be transferred, but the transfer did not go through. I am interested in buying a pair of sale shoes with extra discounts. I have a Macy's return card with a balance of $[redacted].69 and the total for the two pairs of shoes, after discounts, is under $[redacted] before shipping. Could you please provide guidance on how to complete this purchase over the phone? Thank you.

I recently had a package delivered to a UPS collection point on Monday. However, when I went to pick it up, they were unable to locate it. I have already reached out to Macy's about this problem once before. This package is a time-sensitive birthday gift required by Monday, December 9. UPS advised me to contact Macy's customer service for assistance. I urgently need the package to be resent or made available for pick up at the Union Square store. The order number is #[redacted] and the tracking number is 1Z0776RE[redacted]. Please contact me via phone or email as soon as possible.

Hello Macy's, I kindly request assistance with Order #[redacted] for David Liptsyn. He was notified via email that his order is ready for pick up by 12/15/[redacted]. As David's VA from the Philippines, he asked me to contact you on his behalf since I am not located in the U.S.A. He has requested to have his jeans delivered to [redacted] St. Nicholas Ave, Apartment 67, New York, New York. I appreciate your prompt reply. Thank you.

I have contacted customer service three times to request receipts for my online order for a rebate, but unfortunately, the representatives were unable to provide the necessary documentation. Despite multiple attempts, I was met with inconsistent information and was ultimately not given the receipts that should have been included with the items. Communicating with individuals who may not speak our language fluently and are based in the Philippines has made this process very challenging. As a devoted customer and cardholder for over 20 years, I am disappointed by this experience. I have decided to return all the items and close my credit card account due to the lack of adequate customer service. It is my belief that Macy's should reconsider their online operations if they are unable to offer the necessary level of customer support. I will refrain from contacting the provided phone number, [redacted], in the future and seek alternative solutions.

I bought two pre-ordered items on 11/18/19 and was supposed to pick them up after 12/3/19. When I went to collect them on 12/11/19, they were missing. The Manager tried to find replacements but they were out of stock. I agreed to a refund but didn't have the card used for payment. I requested cash instead, but it was denied. Losing a prepaid item is not acceptable, especially with Macy's usual good service. The items were vital compression knee-high stockings for my diabetic Mom, who only wears Bershire from Macy's. I'd appreciate a Macy's gift card as I shop there frequently, and this disappointment during the holiday season is upsetting.

Order #: [redacted], Order Date: 11/27/[redacted], Tracking Number: 1Z99E72E[redacted] I shared feedback on the "Rate our Store" pages explaining my experience with my recent order. Initially, I received a delivery estimate and a confirmation from PayPal after placing my order. Subsequently, I was informed by Macy's that the item was no longer available. I then purchased the same item from Wayfair. On December 10th, I checked the shipping status for both orders, which indicated uncertain delivery dates. However, Wayfair later updated me that the item would arrive on December 11th. Despite contacting Macy's, the communication was unsatisfactory. Although I may have asked Macy's to proceed with sending the item, I am uncertain about the request. My Wayfair package, containing the desired trifle bowl, was delivered to my address on December 12th at 7:45 PM.

I am trying to purchase a men's topcoat in one of your New Jersey stores. I tried calling the number 1-[redacted], but I am currently in Colorado Springs, CO. You can reach me at 1-[redacted]. My name is L.S. Earlier today, in the Cherry Creek store in Denver, CO, a clerk in the men's department found the coat I want in the right size. The store has two coats in a 44 short, with the SKU# [redacted]89. It's a red topcoat in size 44 short. However, they mentioned it's the last one and cannot ship it. I am willing to pay for shipping as soon as possible because I am getting married on January 3 and really want to wear that coat. I understand it's currently half price today, which is why I am reaching out to Macy's for assistance. Thank you, L.S.

I purchased Denby stoneware at the Clackamas store on December 2nd; a set of 4 dinner plates, 4 salad plates, and 4 bowls. I have received the dinner plates, but the receipt indicates that the salad plates and bowls should ship by December 10th. However, after contacting customer service, I was informed these items are back-ordered with no estimated availability. I was not informed of this when I placed the order, leading to disappointment as this is intended as a Christmas gift. The reservation order number is [redacted]24. Customer service's lack of communication is frustrating.

I regret ordering from Macy's online. I intended to purchase an item for my daughter, but my credit card was declined. Customer service placed the order for me, resulting in two charges and two of the same items. After three days of phone calls, they will remove the erroneous charge once UPS picks up the extra item. I am still waiting to hear from UPS. Lesson learned - I won't be shopping at Macy's again. Amazon's customer service outshines Macy's in this situation.