Lyft Customer Service Issues

I am currently in a car with a driver who seems unfit to drive. She did not mark my trip as arrived in the app, and I was at risk of a no-show fee. She only arrived once I confronted her and then even removed my stop from the route. I am concerned for my safety since she seems distracted by her phone. I urge for action to be taken regarding her driving capabilities as she continues to operate the vehicle with me inside.

Today's experience with Lyft was quite frustrating. I waited in front of a grocery store for a driver who cancelled the ride just 30 seconds away. Subsequently, two more drivers cancelled as well. The third driver initiated a countdown to abandon the ride and charge me before finally calling and picking me up after I clarified my location. This issue is not isolated, as I also face similar problems at my home with drivers being sent to the wrong location by the app. I take care to input the correct address, but Lyft consistently directs drivers elsewhere. Uber does not present me with this issue. I am seeking advice on how to prevent this from happening in the future with Lyft, as their customer service appears limited in addressing such concerns. I value using Lyft but being left stranded in front of a building raises doubts. The last driver was excellent, but the initial one's premature departure may not have entirely been his fault.

I had an unsettling experience with one of your drivers, Jae. When I entered the car, he chose not to follow the GPS directions and insisted on taking an alternative route to save on gas. Despite my familiarity with the route to my destination, he became agitated. When I asked him to return me home, he became aggressive, even threatening me with a concealed weapon.

Hello, I'm Harold M. My girlfriend, Shana M., was arrested on 8/29/19. Since 9/3/19, her ex-boyfriend has been using her card for Lyft rides without permission. He obtained the card details when she allowed him to use it previously. We understand this is not directly your issue, but we are seeking information on how the rides were paid for and who was picked up. It would be appreciated if someone could contact me at [redacted].

I noticed a discrepancy in my bank statement regarding a ride charge. The amount showing is $26.84, contrary to the price I was quoted over the phone, which was $20.80. Additionally, the ride history displays an extra charge of $5.64 and an incorrect address. The correct pickup location is [redacted] Caruth Haven Ln with stops at [redacted] Stemmons Frwy and [redacted] Harry Hines Blvd, not [redacted] Caruth Haven Ln as indicated in the records. I would appreciate it if you could investigate and rectify this error promptly. Similar issues have occurred before, and your prompt assistance is vital. Thank you for your attention to this matter in advance. Best regards, J. Brackens

This morning, there were difficulties with pick-ups causing my son to be about 22-25 minutes late for work. The first driver was supposed to arrive at 6:27 am after being requested at 6:16 am, but their car didn't move on the map, leading to a delayed arrival. When I called, the driver was unprofessional and canceled. The second driver was too far away and asked me to cancel the request despite being scheduled for 6:56 am. I had to arrange a third driver who eventually picked up my son at 6:58 am, arriving at work by 7:22 am, making him late by about 25 minutes. I am concerned about these repeated issues.

I used a Lift scooter to get home, but as soon as I scanned the barcode, it unlocked, and my phone died, so I couldn't continue the ride. I left the scooter there and returned later to cancel the ride. However, I was charged $9 for not using the scooter. Please check the ride with scooter serial #[redacted]-[redacted] from 4:36 pm on 10/07/19 to 5:05 pm. I would appreciate your help in refunding the money.

I am seeking assistance regarding a Lyft ride I booked on Friday, October 4th, [redacted], technically Saturday at 1:21 am. I am concerned about an unexpected damage fee being charged despite there being no damage. Our trip was delayed as the Uber driver went the wrong way to our house due to GPS issues. My husband redirected her to our destination efficiently. I am disputing the $[redacted] charge that seems unjustified. I have made multiple attempts to contact Lyft via phone and email without success. My cell number is #[redacted], and my email is [redacted] I kindly request a response to address this issue promptly.

My name is Kennedy M. I have a business account under the name "The John Galt Line" with the phone number [redacted]. I am encountering an issue when trying to book a ride for an important client using the account. The system is requesting a second credit card, which I don't possess. This situation is causing inconvenience and reflecting poorly on my business as my client is left waiting. I am baffled as to why a second credit card is necessary for simply booking a ride.

On the evening of October 1 in Washington DC, I reached out to Lyft for a ride from Hilton Garden Inn to a restaurant. Despite the app indicating the car's arrival, it was not found. The driver called, but no one responded when I answered. The app then indicated the car departed due to our absence, even though we were waiting in front of the hotel with no car in sight. Subsequently, we were charged a $5 fee. I kindly request a reversal of this charge. (Please verify that we promptly booked another ride, which arrived in the same spot without any issues within 10 minutes.)

I was charged $50 on my card for a ride where the driver was rude. She accused me of leaving urine on her seat, which I did not do. I am wheelchair-bound and believe I was discriminated against. I expect a refund and will not use your service again due to this experience. I did not have urine on me, so the accusation is unjustified. The ride was uncomfortable, and I feel mistreated. Please refund my $50 promptly. If necessary, I will involve the ADA. You can reach me at [redacted].

I had a disturbing experience with my shared ride to the airport. After contacting the driver, Rachel, for help in locating her vehicle, she rudely directed me to the app. When I found her, she told me to put my bags in the back seat, but the front was blocked. Rachel then asked me to move my luggage to the back as it was a shared ride. When I inquired about the lack of space, she accused me of being sarcastic and suggested finding a different ride. As I started to rearrange my bags, she began verbally abusing me and sped off recklessly. This treatment was completely unacceptable and disrespectful. I am shocked by her behavior and question how she was approved as a driver. Her lack of customer service skills was evident during our interaction. I hope she receives this feedback. Driver Details: Rachel Green Audi Q7 (8DKK835)

Hello, my name is Jade. I am a Lyft driver, but I am reaching out for help on behalf of my roommate, Gary. He accidentally left his phone in a Lyft driver's car last Friday. The driver, named Brooke, picked Gary up at [redacted] Midland Ave, Manitou Springs, CO [redacted], between 3pm and 4pm, and dropped him off at [redacted] Winters Dr. Gary's home phone number is [redacted]. Unfortunately, he does not have access to a computer to log into his Lyft rider account. I am hoping for assistance in locating the lost phone. Thank you for your help with this matter. Jade

I'm currently en route to work in a Lyft. Unfortunately, I'm looking at being over 20 minutes late for work today. I requested the Lyft around 5:08am with the aim to arrive at work by 6am. By 5:10am, the app indicated a driver had been assigned, and my ETA was 5:58am. The app estimated a wait time of 12 to 15 minutes for pick-up. After 15 minutes, the app said my driver had arrived and was leaving in 5 minutes. However, upon checking the app, I noticed the driver wasn't in my vicinity, let alone on my street or at my location. Despite trying to contact the driver four times via phone and text, I received no response. Subsequently, my ride got canceled, forcing me to rebook. Consequently, I am now 20 minutes behind schedule for work.

I am inquiring about the possibility of my husband and I sharing a Lyft account that has money in it to take rides. We both have our own phones, and initially, I downloaded the Lyft app on my phone. However, when I ran out of funds, my husband downloaded the app on his phone. We are looking to use the same Lyft account on both of our phones. Additionally, we use Lyft every weekday morning to return from the same location around the same time. Is there a way we could receive any special promotions for our daily rides? We greatly appreciated the previous $4.99 promotion for 10 rides. I'm hoping to inquire if there are similar offers available considering our regular and consistent usage. Thank you for your assistance.

Dear community, I experienced challenges with two drivers today who seemed unfamiliar with their routes. While GPS can be helpful, it's essential to also use other tools like looking at nearby businesses on a phone. Despite providing clear instructions in the notes and through text, the drivers struggled to locate specific locations. It was frustrating having to guide them over the phone to find the correct destination. Additionally, communication barriers with some drivers further complicated the situation. I hope the company considers hiring individuals who are more familiar with navigating using GPS and fluent in English. I appreciate the drivers who listened and managed to reach the right place eventually. This experience has been quite stressful, and next time, I'll consider using Uber instead. Thank you, lg4851

I am writing to express my dissatisfaction with the ride I took on 10/15. I believe that shared rides should be for passengers heading in the same direction, not ones with destinations that are miles apart. During this ride, the driver made an unscheduled stop to pick up a second passenger who was not at the pickup location. The driver then waited for this passenger for over 5 minutes and dropped her off in a completely different direction, which resulted in a longer trip for me. I also felt uncomfortable when I noticed the driver speaking Spanish to the other passenger, who was Hispanic, while waiting. The driver acknowledged that the route taken was not in the direction of my dropoff location and admitted it was a mistake. This caused my ride to be more than 1 1/2 hours long. I am requesting a full refund to be credited back to my card.

I have encountered an issue with the app where I cannot call or text drivers, and they are unable to reach out to me as well. It falsely indicates missed calls without ringing and prevents me from contacting them, leading to cancellation fees and financial loss. This disrupts my commute plans, forcing me to dispute charges and wait longer for alternative transport. I would prefer a seamless Lyft experience without these frustrations. I have already reported this problem several times and hope for a resolution soon.

I requested a Lyft and was given an estimated time of arrival. However, I received a text message about a change in drivers. Despite staying in the same location, the new driver, Patricia, appeared lost when she arrived. I called her multiple times to guide her, but she never answered. Even though she seemed nearby, she did not respond to any of my calls. The app showed her searching for me but then moving further away, leaving me confused about why she couldn't find me. After several failed attempts to reach her, I had to request a new driver who arrived without any complications. I believe a refund is necessary as Patricia did not answer my calls despite being in close proximity, leading to my tardiness for an important appointment. It's frustrating when drivers are unresponsive and cause inconveniences. There should be better measures in place for such situations beyond just rating them. I've been encountering rude and disrespectful drivers recently, which is disappointing.

On 10/19/[redacted], I attempted to book a Lyft ride from Lenox, MI to Coleman Young Metro International Airport in Detroit, MI, but was unable to find a driver despite multiple attempts. I couldn't cancel the ride and had to ask my boss, Steve J., to book a Lyft for me, which I was then charged for. Upon reviewing my receipt, I noticed a charge of $38.79, which I believe is a no-show fee. However, the charge did not include a driver's name or a 4-digit confirmation code, and I did not receive a receipt via email. The charge is currently pending on my American Express card. I am confused as to why I couldn't find a driver while my boss, who was [redacted] miles away, could. I was essentially charged twice for the same ride and feel it is unfair. I request that the $38.79 charge be refunded as I value Lyft for its fair treatment of customers, which I did not experience in this situation.