Lyft Customer Service Issues

Hello, this is Leatha Edwards. I have been trying to reach Leroy without any success. I arranged to pick Leroy up and confirmed the first stop at the food mart. Leroy mentioned he had two stops, so I waited for him outside the store. After his return, he wanted to go home, but I informed him he would need to request another Lyft if I am available. I drove him to his second stop from the store and confirmed it. Then, I agreed to take him back home, confirming the pick-up and drop-off. Unfortunately, I did not receive payment for the trip.

Hello, my name is Annette Moore, and I require documentation proving my cessation of employment with you for the Secretary of State Office. Upon starting, I faced challenges due to my unfamiliarity with Las Vegas, particularly the Strip area, which hindered my ability to fulfill rides. To comply with the State's request, I need verification that I no longer provided services for your company. Recently, I logged out of the application, unaware that deactivation was necessary. Kindly assist by supplying me with proof of my non-employment status. You can forward the relevant documentation to either my email or home address to prevent potential suspension of my driver's license. Your prompt attention to this matter is greatly appreciated. Best regards, Annette Moore

I contacted Lyft to inquire about the insurance coverage for drivers, but the customer service representative kept me on hold for an hour and sixteen minutes. This lack of professionalism and basic courtesy is concerning. It appears that proper training and supervision might be lacking in their customer service department. The representative did not follow up, provide answers, or apologize for the long wait time. It is crucial for Lyft to monitor and improve the quality of their customer service interactions. I urge Lyft's management to address this matter promptly. My phone number is [redacted]. This experience has been frustrating, and I will share it on social media to inform others. The representative's behavior should not go unnoticed.

On February 7th, I accidentally left my phone in a Lyft ride. Initially, I received some communication regarding the lost phone, but the emails stopped coming in February. I was informed that my phone would either be sent to me or I could retrieve it from the San Jose hub, which unfortunately is not convenient for me as it's only open when I cannot visit. I provided my mailing address separately from my billing address, yet I have not received my phone at either location or further updates despite my attempts to reach out. Despite being charged a return fee, my $[redacted] phone is still missing.

Good morning, I am Carlos T. and I had a frustrating experience with Lyft today. I use Lyft daily without any problems, but this morning was different. The app initially showed a 16-minute wait for my ride. When it decreased to 3 minutes, I went outside, only to find no driver. Despite trying to reach the driver as they were about to leave, my calls went unanswered. Eventually, the driver called back, asking if I would walk to the gate or buzz them in. I chose to buzz them in and waited patiently, but the driver never showed up. To my surprise, the driver cancelled the ride without arriving. This resulted in a lengthy delay as I had to book another ride, making me late for work. The miscommunication and unprofessionalism during this experience were unacceptable. I hope for a resolution to this matter.

I am writing to report a concerning issue regarding one of your drivers, Ciara Drane, who is allegedly involved in illegal activities while using her red Hyundai. I prefer to remain anonymous due to safety concerns, as she might retaliate against me or my spouse. She travels to Modesto to pick up her son and has outstanding rent debt of $18,[redacted] or three years' worth of rent. Despite paying for the car, she refuses to pay me. It seems unfair that she can afford the car payments but neglects her other financial obligations. I believe you should consider terminating her employment. Her boyfriend, Anthony Melson, is also allegedly involved in these activities. Suspicious activity occurs at [redacted] Eleanor Ave involving a black car. Please contact me at [redacted] to discuss this matter further and conduct an investigation. Thank you for your attention to this serious issue.

I am experiencing difficulties with my Lyft account. I am unable to access it and encounter problems when trying to input payment information, leading to processing issues or denials. Despite having funds available on both my MasterCard and Visa, the system is not accepting them. Additionally, when attempting to request a ride, I receive a message that my account is blocked. I have tried updating my payment methods in my account settings and profile, as well as reaching out via email for assistance. I have taken various troubleshooting steps such as restarting my phone and trying different payment methods to no avail. Despite ensuring all my profile details are correct, I am still unable to update my payment information. This issue has occurred before, and while I received an email suggesting a problem, my bank confirms there are no issues on their end. Please assist me in resolving this matter so I can resume using Lyft with my MasterCard and Visa. Thank you for your help.

I had a negative experience with a Lyft driver named Norman who was driving a [redacted] Hyundai Elantra. He was rude and refused to pick me and my kids up because my friend's apartment was not on Google Maps. Despite trying to explain the situation, he insisted he wouldn't come. As a result, I was charged a no-show fee even though I regularly use Lyft to and from that address. I would like a refund of the $5.00 fee. Thankfully, the second Lyft driver I got was great and patiently listened to our directions.

I, Ninekisha R., have experienced multiple instances, including this recent Friday, where I was wrongly charged for rides I never took. On the latest occasion, I have evidence through screenshots. Despite informing the driver multiple times that I no longer needed the ride, he failed to cancel it and I got charged. The driver's name was Brian operating a Volkswagon Jetta with license plate CHA5103. This issue occurred twice on the same day. I request a refund for the erroneous charges or compensation for the inconvenience caused. If not resolved, I may need to escalate this matter further.

Hello, I'm Sergio Ibarra. Recently, I encountered an issue with depositing money to my PayPal card. When I deposited funds, they mistakenly went to a closed old bank account instead of my PayPal card. I was advised to wait five business days to get the money transferred correctly. However, after waiting, I am still unable to access the funds I earned, causing inconvenience. Today, I tested by working and earning a few dollars, but the transfer failed again. I seek assistance in resolving this matter promptly to access the funds I have worked hard to earn.

I continue to experience issues with the scheduling feature. I typically reserve a ride the night before within a specific time range, only to find that around 7:00 on the morning of, the ride is canceled by the driver and I'm matched with the closest one instead, delaying my pickup by at least 30 minutes. This inconsistency makes it difficult for me to rely on Lyft for timely transportation, especially when I choose Lyft over Uber for its scheduling function. Recently, due to a canceled ride and no available drivers, I resorted to using Uber instead. I appreciate any efforts to address and resolve this recurring problem to ensure a smoother experience with scheduling rides in the future.

I have noticed that I've been consistently overcharged for my rides to [redacted] Clarksville Road in Princeton Jct for the past month. Most drivers try to take me to Robbinsville instead, which results in me getting charged incorrectly. This morning, at 9:30 am, Kumad drove me, and I intended to rate him 5 stars, not 3. He was familiar with my destination and provided good service by acknowledging the GPS error. To address this ongoing issue and prevent future overcharges, I seek guidance on how to request a ride to Princeton Jct without being billed for a trip to Robbinsville. I also request an adjustment for the extra fees I've incurred due to this problem. I've struggled to reach out to LYFT, and this lack of communication is frustrating and gives the impression that customer concerns are not a priority.

My best friend, who is severely ill, tried to arrange a Lyft for me to come take care of him, but we've faced multiple issues. I've been waiting outside for over an hour, dealing with four drivers who either got lost or failed to arrive, resulting in unnecessary charges. This situation is unacceptable. My friend, Travis Ruth, and I are both on limited incomes due to disabilities. One driver ended up in Clearfield and Layton instead of Ogden, where Washington Terrace is located. The others never showed up. Travis is in a critical condition, and I am struggling to ensure he receives the care he needs. This has been distressing for us, especially given his health challenges.

On March 28th, I requested a Lyft pickup at [redacted] 8th Ave, Columbus, GA. However, the drivers were consistently directed to [redacted] 9th Ave, Columbus, GA. Despite informing them of the correct location via text, they still went to the wrong address. As a disabled veteran, walking long distances is difficult for me, so I couldn't go to the incorrect pickup point. I received a $6 cancellation fee from Lyft and incurred a $20 overdraft fee from my credit union, causing financial strain as I operate on a tight budget. It seems the issue stemmed from the GPS directing the drivers incorrectly. I am seeking a refund of $26 to cover these charges.

After being driven by a driver who continuously talked about Trump, various social issues, and abortion without being prompted, I am deeply disturbed. As a Black and Iranian-American, it was incredibly inappropriate and offensive. I was just picked up from the hospital where my mother was unexpectedly admitted. This experience was extremely insensitive, disrespectful, and unprofessional. I am at a loss for words. I would appreciate speaking with someone about this matter promptly. Thank you.

During my ride with Muse in Atlanta today, there were some communication issues that resulted in a mix-up with the destination. Despite my repeated request to go to the airport for the Groome shuttle to Columbus, we faced several wrong turns and confusion. Muse seemed unsure and had to stop on I-85 to check directions on his phone. Even though I needed to go to ground transportation for the shuttle to Columbus rather than the airport, he seemed confused. When we arrived, he wasn't sure how to get me to the right place and had to seek help from an airport volunteer. The volunteer assisted me in getting to the Groome shuttle just in time, but I was charged $41 instead of the usual $15 fare. I am concerned about this discrepancy and would like the payment issue to be resolved. Please reach out to me to rectify the situation. Thank you, Nancy Powell

I participated in the express drive program and rented a vehicle. Lyft and Hertz provided conflicting information about returning the car. Lyft was supposed to contact me about car tags and drop-off, but Hertz notified me the car was due on the 29th. This discrepancy is causing confusion and may impact others using Hertz and Lyft services. It's crucial for them to be consistent to avoid issues in the future. I returned the vehicle following Lyft's instructions, not Hertz's deadline. I dropped it off after hours due to transportation challenges. I appreciate swift resolution to prevent financial losses. You can reach me at [redacted] or [redacted]. Thank you. - TG

I recently added a new phone number to my Lyft account and encountered issues as a result. All my previous information, including past rides and $20 credit from canceled rides, has been erased with the phone number change. Despite only changing the phone number and not altering my name, email, or password, I am unable to use my card for payment. This difficulty with my credit card is preventing me from using Lyft, my main mode of transport. I am struggling to find a contact number for assistance. I urgently need my account to be restored with all my ride history and information, as well as being able to use my previous payment card. I also believe some form of reimbursement, such as discounted rides, would help ease the inconvenience. I appreciate any prompt help in resolving these issues.

I scheduled a Lyft pick-up for 5:15 AM on 7 April, but the driver arrived late at 6:30 AM, causing me to miss my flight. I had to take a taxi and incurred a $55 charge. Lyft apologized for the mistake but I am not satisfied. I request a $10 credit on my MasterCard and expect Lyft to cover half of the taxi fare. This experience was unacceptable, especially since I am handicapped. I will not use Lyft again and will leave negative reviews. Lyft needs to improve its service and monitor its drivers more closely. Communication with a human representative is necessary in such situations. I am very disappointed with Lyft's handling of this situation. - Gail D.

During our recent ride, the driver made multiple incorrect turns, initially charging $7 but eventually increasing the fare to over $19. I am concerned about the discrepancy and the unexpected surge in price. Additionally, the driver who took us home had a great attitude and was a good driver, despite GPS issues directing her the wrong way. I believe there was a substantial increase in the fare without justification, and I would appreciate either a refund or two complimentary rides. I am requesting a resolution promptly, as I am on a fixed income. Kindly email me at [redacted] to address this matter efficiently. Your assistance in resolving this issue is greatly appreciated. Thank you, Maryland Sue Green.