Lyft Customer Service Issues

This morning, I took a Lyft ride to work which was supposed to arrive by 6:58 am, but due to additional riders being added during the journey, I ended up being late. The multiple stops and detour added extra time to the trip, causing me to possibly be even later than if I had taken the train. I expressed my dissatisfaction to the driver about the delay, only to be met with a suggestion to try Uber next time. I understand it's a shared ride service, but the inconvenience of being late for work outweighs the cost-saving benefits. I will consider using Uber or a regular cab service in the future to ensure a timely arrival without unexpected detours.

I am experiencing an ongoing issue with your service. Last week, I was erroneously charged for a ride that was never completed. The driver, "DEREK," informed me that he was cancelling the ride due to not locating me, which was understandable. However, upon checking, I noticed he continued driving with my status updated as dropped off at the specified address, resulting in an unjust charge. This incident occurred on the 11th around 10:30 am. Repeated occurrences like this are becoming frustrating. I frequently use Shared rides, yet I am consistently charged as if it were a regular ride, negating any cost savings, especially when there are additional passengers not sharing the same route. Today's experience involved a detour passing my workplace to drop off another passenger slightly further away, only to circle back to drop me off. I would appreciate a refund for these instances where I feel taken advantage of by your drivers. It is disheartening to pay more for a shared ride intended to be cost-effective. The fluctuating pricing for the same route at different times adds to the confusion and dissatisfaction.

On March 11th around 10:30am, I was charged for a ride that was not taken. The driver, "Derek," canceled the ride because he couldn't locate my daughter. Despite that, the app showed him driving and dropping her off without her in the car, and I was still charged $8 for it. This has happened before and it's frustrating. I've also noticed inconsistent pricing for shared rides to the same destination. For the same trip, I've been charged different amounts. Today, my shared ride cost $8.88, but we took a detour to drop off another passenger before me, which didn't seem efficient. I would like a refund for the ride my daughter didn't take and clarification on the pricing discrepancies.

I had a disappointing experience with my recent Lyft ride. The driver falsely claimed to have arrived at the pickup spot when he hadn't. Despite his poor English and thick accent, I managed to find his car approaching. When I confronted him about inaccurately saying he had arrived, he became verbally abusive, accusing me of calling him a liar and insulting me. I requested to end the argument and continue the trip, but he attempted to kick me out of the car. As a loyal customer, I've never faced such disrespectful behavior before. It's unacceptable to lie about arriving and threaten a passenger. I trust that necessary actions will be taken. This incident left me deeply disappointed as I usually rely on Lyft for my travels, even utilizing a business account for my trips. I hope for a swift resolution as no passenger should endure such treatment, especially after a long and tiring flight.

I need to update my billing information on Lyft, but it seems like they don't allow that. I've been in contact with their support team via text and email for the past two days. I explained that my billing information was under my late sister's name, who set it up for me due to my limited income from social security. With my health condition requiring me to carry oxygen, transportation is crucial for my medical appointments. Unfortunately, my sister has passed away, and her credit card will soon become invalid. A kind friend has offered to take over the billing, but Lyft states that changing the name associated with the card is not possible. While they allow updates to the card number, expiration date, and security code, changing the name is not an option. Entering new card details without changing the name will automatically render the card invalid.

Today on 3/19/[redacted], I arrived at Penn Station in Baltimore, Maryland. The first Lyft driver I encountered refused to go the way I requested, asked me to cancel the ride, and stopped abruptly. Unfortunately, I wasn't able to catch his information before he left. This month has been particularly challenging for me with Lyft rides. It would be beneficial to screen drivers more thoroughly as riders should be able to request certain routes. Respect is essential, especially when paying for a service. I am a frequent Lyft user and value a smooth journey to my destination without any issues. Thank you, Beverly J.

While driving with your driver down Ford Road from Dearborn Heights to Dearborn, the driver was speeding at 71 mph in a 45 mph zone. We were stopped by Dearborn Police, and despite some harassment, the officer only issued tickets for impeding traffic and another offense. This incident added 40 extra minutes to my journey home. I have already filed a complaint but have not yet received a refund. It's essential for passengers to feel safe with Lyft drivers, especially in situations involving law enforcement. I had concerns about having an outstanding ticket and a possible warrant. I request a refund for this experience. Please contact me at [redacted]. Safety is crucial, and speeding should not be condoned, no matter the circumstances. My name is Jamal S.

Hello, I had a frustrating experience trying to get a Lyft at DCA airport. Initially, I had trouble connecting with a driver despite multiple attempts. When a driver finally arrived, she initially missed me, and I had to call her to turn back around. Even then, her app was malfunctioning, causing further delays. After multiple attempts to secure a ride, I was given drivers that were far away or facing technical issues, leading to a significant wait time of over 45 minutes. I believe the service provided was unacceptable, considering the circumstances, and I am requesting a discount or potentially a full refund for the inconvenience. Thank you for your attention to this matter.

I experienced mistreatment from a driver named Víctor during my lyft service today from [redacted] SW Kendall to [redacted] SW 8th St. Pick-up time was 12:08 pm. When I got in the car, he displayed rude and disrespectful behavior. Furthermore, he did not drop me off at the correct location as the GPS led him 3 streets away. Despite my request to be taken to the right place, he rudely refused and made me exit the car. I need someone to get in touch with me, preferably by phone, as I have reported this to the police! I insist on being refunded the $10.01 for the trip. Looking forward to hearing from you. C. Rodríguez [redacted] [redacted]

On 3-20-19, I booked a ride before peak hours. Initially, the app showed the ride arriving in 8 minutes. However, there were multiple delays as the driver changed, and the estimated time increased to 17 minutes. After waiting for over half an hour, I contacted the driver, who mentioned his app glitched, and he couldn't make it. Consequently, I had to cancel that ride and request another one during peak hours, resulting in a higher fare. This recurring issue of changing drivers and no-shows has caused me to be late before. I believe I should only be charged the original price of around $16, as I've encountered similar problems before. Given the inconvenience, I am requesting that this ride be complimentary. Kindly respond via email to resolve this matter.

I arranged a Lyft ride for my brother on February 18th. The ride lasted only 7 minutes, from 1:01 pm to 1:08 pm. After the ride, I received the standard text to rate the driver. Later that evening, at around 7 pm while putting my kids to bed, I noticed a $[redacted] charge attempt on my card from Lyft. The driver falsely claimed my brother had vomited in the car, which is entirely untrue. I tried reaching out to the driver without success. Furious, I contacted Lyft, as this accusation was baseless. Despite my brother confirming the car was clean and that he didn't throw up, a month later, I was charged $3.87 for the ride. The driver's name is Angel, and I hope appropriate action is taken against him. It's concerning that Lyft takes no action against fraudulent behavior like this.

I arrived in New York on 03/09/19 for an important exam at 10:00 am. After waiting for a Lyft that never arrived, I had to resort to taking a taxi to reach my destination on time. The confusion with drivers and delays caused me to miss my exam and incur additional costs for a new flight from Denver to New York. I also faced challenges with Lyft services for my return trip, being taken to the wrong terminal at JFK airport, leading to almost missing my flight back to Denver. The subsequent messages from Lyft charging me extra for missed rides only added to my frustration. I am requesting a refund for all the Lyft charges on 03/09/19 and compensation for the distress caused by these incidents.

While driving today, I received a lift request that turned out to have a schedule 8 error. I had the passenger cancel. Shortly after, the same person sent another request, but I couldn't call due to another ride. The app was tied up for half an hour. When trying to cancel, the app showed a message implying I could be in trouble for canceling the final stop, which is unfair. I believe this should not affect my record. I will need to discuss this issue with someone if it does. Also, could you please fix the ride for G who tried to request a ride from me twice on different days? I think there's been a mix-up with the Tustin temporary shelter. If you could contact them to correct this, I would appreciate it. Thank you, and have a good weekend.

Dear Support Team, I am reaching out regarding a Lyft ride I requested half an hour ago that was priced at $[redacted]. However, despite attempts to locate a driver in my area, none arrived, leaving me waiting with no ride. When I canceled the request to try a different route home as I live three hours away, I was surprised to see that I had been charged the full amount even though I never had a driver pick me up. My plan was to divide the journey into two parts and request another Lyft for the second leg. Upon reviewing my bank account, I noticed that I was charged for a service that was never rendered. I urgently need to get home, but the charge has left me with insufficient funds. I kindly request a full refund for the ride that I never received. Thank you.

During my recent ride with Lyft, I experienced a significant inconvenience. Instead of being taken to my destination at [redacted] Riverside Drive, I ended up heading in the opposite direction towards 57th Street between 2nd and 3rd Avenue. This added unnecessary time and cost to my journey, forcing me to exit the ride and take a yellow cab to complete my trip for $20. I have the receipt from the additional ride for reference. I believe that I should not be charged for the Lyft service as I did not reach my intended destination and incurred extra expenses due to this detour. This unexpected turn of events left me feeling frustrated and disappointed with the service provided.

I have been using Lyft for a year now, always with my 3lb dog, and never encountered any issues until now. Recently, I was asked to pay for a ride where the driver refused to accommodate my dog. Just two hours prior, I had a ride where it was not a problem. The current driver was rude, demanded I cancel the ride, and was condescending towards me. This behavior is unacceptable from a Lyft driver. In the past, another driver even gave us a bone for my dog. I am seeking a refund and urgent contact regarding this matter.

I requested a Lyft to go home from work on Saturday, March 23rd. Despite waiting outside my job as instructed, the gray Nissan that was supposed to pick me up did not arrive. After waiting for 10 to 15 minutes, the driver cancelled, leaving me still at my workplace. To my surprise, I was charged for the ride and hit with a cancellation fee. After checking my account, I discovered an unauthorized Uber charge as well. I am adamant about receiving a refund for all the erroneous charges. This is not the first time this has happened, and I believe it is unacceptable. The lack of a customer service number to address these issues only adds to my frustration. I expect prompt action on this issue and will escalate it until resolved. Thank you for your attention.

I recently downloaded the Lyft app on Friday, 3/22, as a first-time user. I attempted to apply the current promotion code RIDEON2019 for a $50 credit for new users, but the app did not issue the credit despite being my first time using it. When I tried to apply the code, it showed a message indicating it can only be used once, even though it was my first attempt. Moreover, when setting my home address, I encountered an issue when requesting a ride from Denver International Airport. The app mistakenly set my destination as the airport, causing me to cancel my initial ride, resulting in a pending charge of $12.12. During my ride, the driver mentioned his vehicle was full, leaving me to squeeze my luggage into the back or front seat. Furthermore, the shared ride option led to an inconvenient additional pick-up, circling the airport. The lack of adequate cargo space for travelers and the uncomfortable ride experience have left me dissatisfied with Lyft for my first ride. I plan to explore alternative transportation options in the future.

This morning at 7:42, I requested a ride on Lyft which was accepted by a driver scheduled to arrive in 11 minutes. I opted for this choice as Uber had surge pricing at $12 but had many cars nearby. To save $6, I decided to wait a bit longer. However, the Lyft driver did not show up even after 20 minutes. During that time, the driver was stationary for 10 minutes. When I tried to reach out via phone and text, I reached voicemail and then Lyft reassigned me to another driver who was finishing a trip close by with an estimated arrival time of 9 minutes. Because it was already 8:05, causing me to be late, I cancelled the Lyft and opted for a more dependable Uber that cost $10 during surge pricing. My experiences with Lyft have been consistently disappointing, encountering issues like inaccurate arrival times on the app and drivers not arriving at the correct location. Additionally, it was frustrating to know that Lyft doesn't entertain phone calls for assistance. Due to this unsatisfactory service, I have decided to discontinue using Lyft and will be sharing my negative experiences within the community to advocate for a change in these poor policies.

This morning, a Lyft driver picked me up. Unfortunately, I left my vapor mod in the back seat. I've tried calling and texting the driver, but there has been no response. I even contacted Circulation, but the calls kept hanging up. I'm at a loss on how to retrieve my mod. Your assistance would be greatly appreciated. Thank you. - Antonelle R.