Lufthansa Customer Service Issues

Hello, I am Iliana Saraouleva and I am seeking assistance from Lufthansa. During my flight LH [redacted] on 17 May from Skopje to Frankfurt, I was in seat 14D, and next to me was a retired LH flight attendant in seat 14F. Despite a two-hour delay causing us to risk missing our connecting flight to Brussels, this gentleman helped us by providing gate information at Frankfurt airport. Unfortunately, due to the rush and confusion, I couldn't give him my email address to stay in touch. I am reaching out in the hopes that Lufthansa can help me reconnect with this kind individual. I do not have his name, only that he retired as a LH flight attendant approximately three years ago. If possible, could Lufthansa share my email with him so he can reach out to me? I understand privacy regulations prevent disclosing his name. This is a heartfelt request, and any assistance would be greatly appreciated. Thank you for your consideration.

I filed a Compensation Claim with ID [redacted]6 for a Lufthansa flight from Munich (MUC) to Mumbai (BOM) on Dec 17, accompanied by receipts and a Property Irregularity Report (PIR) regarding our missing/delayed bags at Mumbai International Airport on Jan 9. Lufthansa confirmed that all 5 checked bags were untraceable and were only delivered after 3 days. This left us stranded without clothes or critical health medications. Despite receiving an email acknowledging our claim, it has been over 3 months, and we have yet to receive any compensation. I have provided the PIR, but all responses from Lufthansa seem to indicate they are unable to locate it in their baggage tracing system, hindering our claim assessment. Despite multiple emails sent from Jan onwards to [redacted], there has been no response or resolution to our situation. Thank you, Matthew

To whom it may concern, I am writing to inquire about the status of my ticket to Tehran on July 18, [redacted]. Unfortunately, I fell ill and was unable to make the trip due to Covid. I contacted Lufthansa immediately to inform them of my situation. After speaking with two agents on July 15 and another on July 18, all confirmed that my ticket would be valid for one year. I would like to know the expiration date of my ticket. The original booking code is ODD7AL, and the ticket number is [redacted][redacted]-41. I appreciate any assistance you can provide. Thank you, S.K.

When attempting to purchase a ticket on the Lufthansa website using my DSK Mastercard, an error message appeared prompting me to retry or contact support. After trying twice more with no success, I used a Diners card to successfully pay. Surprisingly, my DSK Mastercard was also charged without confirmation. I need a refund for the incorrect charge. I have attached the invoices for the ticket and baggage fee along with screenshots of the failed transaction on the Lufthansa site and the successful one on the Diners site. My booking code is UJLZG2, under the name PIRONKOV. Thank you.

I left my iPad on Lufthansa flight # LH [redacted] on May 8 from Frankfurt to Boston. After reaching out to lost and found, Juliana Hertado believes she may have it and has requested a detailed description, which I provided. Another staff member, Shikhar Rai, also thinks they might have it and received the same description. I have been diligently following up for almost a month, including numerous emails, calls, and even sending a letter to the Frankfurt airport lost and found. Unsure of the next steps, I am contemplating escalating this to Lufthansa authorities or the police. Any assistance would be greatly appreciated. I am willing to cover the shipping costs for the return of my gold iPad with a blue removable strap, serial number F9FZH1JKLMPN, model iPad Air 3 running iPadOS 16.3. Thank you for your help.

I accidentally left my iPad on flight [redacted] from Frankfurt to Boston on May 8. I reached out via email and heard from Julian Hurtado who believes she has it but needed more information, which I provided. After sending numerous emails, I then heard from Shikhar Rai who also believes the iPad is with you. I also sent a letter. I am determined to resolve this matter and will involve any necessary agency or the police department in Frankfurt if needed. The iPad is gold with a blue strap and the serial number is F9FZH1JKLMPN. My contact information is as follows: Gail Richardson, 5 Hemlock Street, Narragansett, RI [redacted]. You can reach me at +[redacted]2. Please feel free to call me at any time, and I am willing to cover the shipping costs. Thank you.

I accidentally left my iPad on Lufthansa flight LH [redacted] from Frankfurt to Boston on May 8th. Two staff members from Lufthansa lost and found have contacted me, indicating they may have found it. Despite numerous emails and providing all necessary information for identification and return at my expense, I have yet to receive any assistance after multiple attempts. I am desperately seeking help to have my iPad returned. Thank you, Gail R., at 5 Hemlock Street, Narragansett, Rhode Island, [redacted]. Contact me at 1-[redacted]. Your assistance is greatly appreciated.

To whom it may concern, My name is Shahla Khodadadi, residing in Charlotte, NC, USA. On July 18, [redacted], I had a round-trip ticket from Charlotte, NC to Tehran, Iran. Unfortunately, I fell ill and had to miss my flight. I contacted Lufthansa immediately and was informed by different agents that my ticket would remain valid for one year. However, my attempts to follow up on my ticket's status over the past week have yielded inconsistent responses from different agents, leaving me unsure of the situation. My original booking code was ODD7AL, and my ticket number was [redacted][redacted]-41. The flight was scheduled for July 18, [redacted], under the name Khodadadi Shahla, with the billing address at [redacted] Ciscayne Pl, Charlotte, NC, USA. I am seeking clarification on whether Lufthansa can reissue the ticket for me or provide a refund for a new ticket purchase. Please advise on the best course of action to resolve this matter promptly. Your assistance in this regard would be greatly appreciated. Sincerely, Shahla Khodadadi

I am having trouble accessing the necessary flight details even after clicking the options in the confirmation email. Instead, I receive an error message stating that the page cannot be found. Could you assist me in receiving the specific flight information via email? My name is S. D., and the other passenger is L. B. Our flight confirmation number is V7WAFX, and we are traveling from SFO to MUC on August 24th. Thank you for your help.

I'm seeking advice on how to properly pack both prescription and non-prescription medications for an upcoming flight. The journey starts in Raleigh, NC on United Airlines Flight [redacted], connecting in Washington, DC, before continuing to Frankfurt, Germany on Lufthansa Flight [redacted]. The final destination is Budapest, Hungary after a connecting flight from Frankfurt on Lufthansa Flight [redacted]. Although listed as Lufthansa Flight [redacted], the originating flight is operated by United Airlines. I also need clarification on which baggage allowances apply for this itinerary - those of United Airlines or those of Lufthansa.

Subject: Flight Disruption Concerns with Lufthansa - Request for Refund or Alternative Flight Arrangement Dear Lufthansa Customer Support Team, I am writing to address the multiple flight cancellations and rescheduling I encountered during my recent trip with Lufthansa. Despite being booked for a round-trip flight from the USA to India, I faced disruptions that caused significant distress. On the day of departure, my original flight was canceled, followed by another cancellation due to Canada immigration concerns on the alternative flight provided by Lufthansa. The subsequent changes led to last-minute adjustments and stress during my journey. Unfortunately, I now need to cancel my return flight from India to the USA due to unforeseen emergency reasons. I kindly request a refund in accordance with your airline's policy for the canceled return flight. Alternatively, I would appreciate an alternative flight arrangement to New York in place of the canceled flight. Given the disruption and inconvenience I experienced, I trust that my refund request or alternative flight arrangement can be processed promptly. I have attached relevant booking details and supporting documents for your review and resolution. Thank you for your understanding and dedication to customer service. I have always relied on Lufthansa's exceptional service and hope for a satisfactory resolution. Sincerely, K. Pranay Booking Reference Number: [redacted] Contact Information: [redacted]

Three of us are traveling on December 6, [redacted]. One person has difficulty walking. Our flight reference is LH961. We are going from Glasgow to Warsaw with a layover in Frankfurt. The Glasgow departure is now delayed by 20 minutes, and the Frankfurt flight is leaving 5 minutes ahead of schedule. We only have 45 minutes between flights. Are we staying on the same plane or transferring to another gate in Frankfurt? If it's another gate, is 45 minutes sufficient to catch the next flight? We only have hand luggage. Thank you.

I'm Dagmara Wrzecionkowska, and I purchased a round-trip flight from Mexico City to Warsaw with a return trip from Warsaw to Mexico City. I need to adjust the return flight date from Warsaw to Mexico City from July 31st to August 10th. I noticed that changing it to the 10th would be the most cost-effective option between August 8th and 10th. My booking reference is SWKN32. I attempted to modify the date online, but encountered an error during the payment process. Thank you in advance for your assistance.

Upon arriving in Paris from Sofia via Frankfurt with Lufthansa on 6/15, my suitcase did not arrive with me. I reported this on 6/16 and was informed that my suitcase had been found and sent to the carrier who would deliver it to my home. I received a call on Saturday stating that the delivery would be made after 4 p.m. Since then, I have not received any updates. Despite calling various numbers, I have not received any further information. The case number is CDGLH [redacted] under the name Quentin Francine. While in Sofia, the agent mistakenly swapped the luggage labels between myself and the person traveling with me. I received her suitcase, but she did not receive mine.

Subject: Assistance Needed with Booking Details Hello, I am reaching out to inquire about some specific details for my upcoming trip with the following booking information: Booking Number: [redacted]4, Booking Reference: 42YYB5. My name is Silvia Anspach, and I have a business ticket scheduled to fly from AKL to Brussels on July 17, [redacted]. I would appreciate your help with the following questions: a) Baggage Allowance: I would like to know the allowances for cabin and carry-on luggage for my flight. b) Travel Protection: Can you confirm that I have the travel protection coverage that I have purchased for this journey? c) Wheelchair Assistance: As I will have transfers between planes, I kindly request wheelchair assistance at all transfer points on my journey from Auckland to Brussels. d) Frequent Flyer Program: I am a member of the United Airlines frequent flyer program with the codes UA: CYG50162 and BA: [redacted]9. I am eager to find out if I can earn United Airlines points for this trip. I look forward to your prompt clarification on these matters. Please let me know if any additional information is needed. Kind regards, Silvia Anspach (Contact detail: [redacted])

Dear Sir/Madam, Good afternoon, I am reaching out regarding the cancellation of a flight booked on 06/20/[redacted]. When I spoke with Mr. Sebastian regarding the cancellation fee payment, he mentioned that I would receive a cancellation confirmation email within two hours, but I have not received it yet. Surprisingly, my reservation is still active upon checking. Flight Details: Booking: LXRNP6 Ticket #: [redacted][redacted]-55 Passenger: M. L. Franco Galvis DOB: 05/25/67 I am attaching the email from Mr. Sebastian prior to payment and the cancellation receipt. I am eager to understand why the flight is not canceled and when I can expect the refund, as my ticket type allows for cancellation with a flexible economic rate. Thank you for your attention and assistance. Anxiously awaiting your response. Best regards, M. L. Franco Galvis.

Our flight from Frankfurt to Lisbon was canceled mid-flight, the flight number was LH1172. Additionally, our luggage was lost and we only received it on the last day of our trip. We were headed to Lisbon for a conference, which we arrived late to due to the cancellation, leading to us having to take an Uber to Stuttgart from where we finally flew to Lisbon in order to reach the conference promptly. We incurred expenses for a hotel in Frankfurt, Ubers to and from the hotel, new flight tickets, as well as purchasing clothes. We are looking forward to being refunded for all these costs and the inconveniences caused by the mistakes. It's puzzling that our flight was canceled considering we were supposed to land slightly before midnight, and the airport staff was not helpful, requiring us to handle everything on our own. The alternative flight you booked us for the next day at around 17:00 is too late since we needed to be at the conference by 10:00.

Regarding my reservation with Lufthansa and the booking code QGOCWA: 1. My email address has changed, and I need to update it for receiving flight SMS information. 2. I wish to reschedule my flight for a different day. 3. Please provide details on the fees associated with changing the flight so I can decide whether to proceed with the change or keep the original booking. 4. I had placed a bid for an upgrade and need to update my email to receive notifications regarding the bid process. Thank you, Anita F. Lopez

I am disheartened by the service experience with Lufthansa. Despite missing my connecting flight in Frankfurt due to airport complexities and lack of terminal transportation, the subsequent flight to Vienna omitted my luggage. Inconsistencies in baggage information provided by two agents led to the luggage being left in Frankfurt instead of on the plane to Vienna as promised. The plan to have it delivered promptly failed. Subsequently, being told by Austrian Airlines staff of different timelines for delivery and given incorrect address information in Hungary only added to my frustrations and difficulties. Facing important commitments, including a somber inheritance hearing, without my belongings is distressing. The incessant lies and lack of care from staff have deeply disappointed me. Urgent resolution and the immediate delivery of my luggage to the correct address in Szombathely, Hungary, alongside a requested refund for the flight, are necessary. The confusion over the luggage's whereabouts between Austrian Airlines and the courier compounds the distress and uncertainty. I earnestly hope for a swift resolution to this distressing situation. Yours sincerely, Ildiko Z., flight from Birmingham to Frankfurt to Vienna on July 1st, [redacted].

On July 8th, I was transferred from an Air France flight to a Lufthansa Flight LH [redacted]/[redacted] from FRA to AMS. Unfortunately, my baggage was not transferred to the flight before takeoff. As a result, I filed a property irregularity report (File Reference Number- AMSLH [redacted]) at the AMS baggage claim upon arrival. Regrettably, my bags did not arrive at AMS on July 9th. I am scheduled to fly back to the USA on July 10th at 10:25 am, so I now need assistance getting my bags sent to ATL or BNA in the US. Who can help me with this matter?