Lufthansa Customer Service Issues

There seems to be an issue with the website. I have made a booking, but the system does not recognize my booking code, ticket number, or surname. I am requesting a payment receipt promptly. My concern is that on April 26th, prior to my flight, I may encounter difficulties printing my boarding pass. I require urgent assistance and believe the website should be reviewed and updated to accept bookings from any location. I purchased the ticket in the UK for [redacted] pounds. Please provide a receipt. Thank you.

On February 19th, I made seat reservations for my wife, C. Trost, and my daughter, K., on the Munich-Charlotte flight. I paid 2x €75 for this. After completing this, I was offered an upgrade for each ticket for €[redacted]. I believe I should receive a refund of €[redacted], as the seat reservation became unnecessary with the upgrade. Please provide me with an email address so I can send you the payment receipts. Best regards, Amand Trost Fellachweg 3 A-[redacted] Virgen LH: 2[redacted] [redacted] [redacted]

I've arranged a flight for someone, but I'm unable to check them in despite having all the necessary information. His passport number is 20CE88884, but the online check-in system is displaying it as "invalid." This is puzzling as he frequently utilizes this passport with no previous complications. How can this be resolved? The flight is scheduled for tomorrow morning from BP Liszt Ferenc Airport. I can supply more information if needed.

Subject: Request for Credit Extension I am writing to request an extension on a credit my husband, E. Merwin, received from Lufthansa which expired in March [redacted]. Due to the pandemic, our plans to travel to Japan were disrupted, and the credit could not be utilized as Japan was closed for tourism. As my son, E. Merwin, is unable to accompany my husband, I am requesting the credit extension for our upcoming 25th wedding anniversary trip to Italy in June. I kindly ask for your assistance in extending this credit as a gesture of goodwill. We are loyal customers of your airline and would greatly appreciate your support in this matter. Thank you for your attention to this request. Sincerely, L. Merwin JustFly Booking Number: [redacted] Lufthansa Confirmation Number: OHXLFD Swiss Confirmation Number: OHXLFD

My recent flights from Israel to the US were cancelled twice, on 3/27 and 3/28/[redacted]. Rebooking was a frustrating and costly process due to $[redacted] in long-distance charges. Despite my COVID exposure, I was only offered a $[redacted] rebooking option. Ultimately, I had two layovers, spent over 24 hours traveling, and incurred $[redacted] in extra hotel fees. The United flight from London I eventually took was also delayed over 3 hours. This experience was both traumatic and expensive. I sought assistance from Lufthansa agents in Vienna and London to no avail. How can I obtain a refund that recognizes the difficulties and lack of accountability I experienced with Lufthansa?

I have a booking code 6WKOMO for Seat Reservation on Flight [redacted] from Frankfurt to Singapore. Initially charged $[redacted].40 AUD, I encountered a payment error. Upon retrying, multiple charges occurred on my Australian NAB Credit Card ending in [redacted] and another card, with only one successful charge to Deborah Davies. Kindly cancel all excess charges except the initial one.

Hello, I need to make a change to my flight urgently. My booking reference is PFD2D7. I need to switch to the next available flight from Panama City (PTY) to Cape Town (CPT) as soon as possible. My mother is very ill, and I need to be there to say goodbye. I had to cut my business trip short because I would have only been able to return on May 30th. Please assist me in changing my flight quickly. You can reach me at +27 [redacted] 55 44 03 or on my Panamanian number at +[redacted] [redacted]. Thank you.

I'm looking to fly from Larnaca, Cyprus to Beijing, China in June. I came across flights in the Economy Basic Plus, Economy Flex, and Premium Economy classes. Could you please advise me on the number of air miles required to upgrade to Business Class in each class and how I can proceed with that? Additionally, I'm interested in knowing how many air miles are needed to book a Business Class ticket from Larnaca to Beijing if I use air miles for the entire ticket cost. As I am based in Cyprus, I require the reservation contact number(s) for Germany. Thank you for your assistance, and I hope you have a pleasant weekend.

We had seat assignments that we paid for, but they were given to somebody else without notifying us. Our confirmation number is 3NWWZZ. We each have 20,[redacted] miles on our Mile&More account that could be used for better seating. (9[redacted] [redacted] [redacted] for Josip and 9[redacted] [redacted] [redacted] for Anica). We have been flying overseas with you for more than half a century, and we believe our loyalty should be respected. Our friend, a reporter, was considering publishing in a leading newspaper, but we prefer not to pursue that avenue at this time. Please assist us in realizing our rights. We eagerly await your help and instructions. Dr. Josip Raulj

My wife and I have a reservation on Lufthansa flight LH-[redacted] from Washington, DC (IAD) to Frankfurt, Germany on July 1, [redacted] booked through Viking River Cruises. We are currently in Economy and are interested in upgrading to Premium Economy. Could you please provide information on the fare difference and confirm the availability of Premium seats on that flight? Thank you for your help. Best regards, Peter W.

Regarding Your Feedback for Lufthansa, Case ID [redacted]4 Hello, I have been in touch with customer service since January [redacted] regarding compensation for my canceled ticket and the inconvenience of waiting extended hours at the airport, resulting in a late arrival to my destination. I accepted the compensation offer via email from customer relations. However, I have not received the compensation yet, despite numerous follow-up emails. I kindly request assistance in verifying and resolving this matter. Thank you, Best regards, Reem

I booked a flight to SA with Lufthansa and am having trouble registering either through the website or the app. The website keeps showing an error message, and the app requires a service card number for login. I really need the app to function properly to check in and receive flight updates. I don't travel by plane frequently, so having a difficult time with this registration process is frustrating.

Hello, I have a question about my baggage allowance. I am traveling on Economy Flex, and I need clarification on whether I am allowed to bring both carry-on and checked baggage, or just one or the other. Booking ID: [redacted] Ticket Number: [redacted][redacted] (CRISTINA HARTMANN) Confirmation Number: 4PW2SD (Lufthansa) I appreciate any assistance you can provide. Thank you.

Subject: Urgent Inquiry Regarding Flight Reservation I am currently facing challenges trying to book a flight with your company. I am scheduled to fly to Norway for a week-long trip today and I am eager to secure my ticket before it's too late. My name is Isabelle Coloos, born on 08/06/[redacted], and I will be traveling with a group. Due to my medical history of experiencing an "embolie" after flights, I require extra legroom for safety reasons. In the past, airlines have accommodated me by assigning seats near the exits or in the first row. It is crucial for me to have this arrangement to ensure a comfortable and safe journey. I kindly request your prompt assistance in securing appropriate seating for my upcoming flight. Your attention to this matter is greatly appreciated. Sincerely, Isabelle Coloos

Subject: Urgent Help Needed for Lost/Delayed Luggage Dear Customer Service, I am reaching out for your assistance in claiming my lost/delayed luggage from a recent flight. During my transit from Frankfurt to Munich to Tunis, I encountered an issue during luggage registration. Despite attempting to pay for an extra bag with cash, the agent insisted on card payment only, and I was unable to find an open bank to acquire a credit card before my flight. I managed to register the bag last minute but was not provided with a receipt due to my boarding time. Although I confirmed with the boarding agent that both bags were registered, my luggage did not arrive in Tunis, and without a receipt, I am unable to track them. The bags contain important items and documents. I kindly request your prompt assistance in resolving this matter. Attached is my scanned ticket for reference. Your help is greatly appreciated. Thank you, Radhia

I need assistance with a flight booking issue. Two ladies were scheduled to fly from Jhbg to Copenhagen from July 6 to July 21 with an airline reference WKWOWJ through eDreams with reference number [redacted]9. Their names on the ticket do not match their passports, and Lufthanza refused to change them. The flight was canceled by an eDreams consultant, promising a refund to be processed back into the bank account within 48 hours. As of May 15, the refund has not been received. I would appreciate any help in facilitating the reimbursement to the account. Kindly contact me via email with updates. Thank you.

I booked a flight for my wife on 11/06/22 from Glasgow to Cebu, Philippines, leaving today on flight [LH961]. However, when we arrived at the airport to check in, my wife was told her name was not on the flight, and it departed without her at 12:45 PM. This caused a lot of distress, and she was put on an Emirates flight to Cebu after contacting Lufthansa. I had to leave as my taxi was waiting, and she went to try to check in herself. The situation was diabolical, and I was enraged to hear about it. Despite booking 11 months in advance, they said the flight was full. This was a disgrace, and I believe we should receive compensation, especially since my wife hasn't seen her family in 12 years and was looking forward to it. It was very distressing for her to be told the flight was leaving without her. If we don't receive compensation, I will seek legal advice. My wife's name is Adah Lapitan Sloan.

To Lufthansa Airlines Customer Service, We made bookings through United Airlines involving Lufthansa for our recent trip to Romania. Our family of three encountered seat discrepancies both ways, leading to much dissatisfaction. On the outbound journey, our pre-booked Economy Plus seats were unexpectedly changed, resulting in us being separated during the flight. Despite reassurances from United, we later found out that the seating chart had been altered without our knowledge. Returning from Bucharest, the situation worsened. Once again, our carefully selected seats were modified by Lufthansa without prior notice. This time, the airline staff were unhelpful, offering separate seats far from our original choices. Despite having paid for premium seats, we were asked to pay an additional fee for any upgrades, even though one of us is a long-time GOLD member. We hope that these issues are addressed to prevent future inconveniences and retain our loyalty to Lufthansa in the future. Best regards, Steliana (FS967774) and George Calin (GR134236)

On the 17th of May, [redacted], I was a passenger on Skopje - Frankfurt flight LH [redacted], seated in 14D. The window seat next to me, presumably 14F, was occupied by a retired Lufthansa flight attendant whom I had a delightful conversation with. As our flight was delayed by nearly 2 hours, our group from the European Parliament risked missing our last connecting flight to Brussels. To our relief, the kind gentleman assisted us by providing advance information about the gate while on the bus to the airport. This gesture saved us time and stress. Unfortunately, due to the rush at the airport, I didn't get a chance to thank him properly. I understand that passenger privacy is crucial, but if there is any way to express my gratitude to him, I would be sincerely grateful. Thank you for your assistance and consideration. Warm regards, Iliana Saraouleva-Hristova

While in Yemen, I encountered travel challenges due to heavy rain, which caused me to miss my flight to Egypt. Despite attempting to rebook with Lufthansa, I ultimately had to secure a new flight with a different airline to reach my destination promptly. I have spoken with customer service and they advised me to reach out to cancel my Lufthansa booking (reference: OD4SH9) and request a refund. Unfortunately, due to the circumstances, I won't be able to make it to Egypt in time for the original flight.