Lufthansa Customer Service Issues

I have upcoming flights with Luftansa in September and October. I need to add my Air Canada Aeroplan number to my booking. Luftansa couldn't add it due to a name issue. I've updated my name in my Aeroplan account. I'm having trouble adding the number to my air itinerary online. Viking Cruises advised me to contact you for assistance. Thank you, Ann W. Sherwin. Airline Booking # 3IBOUT.

Certified Email to Lufthansa Customer Support Subject: Request for Reservation Modification due to Medical Condition Dear Lufthansa Customer Support, I am writing to address my reservation with the code 07GQEM made on 13 January [redacted] for a flight from Bologna to San Francisco scheduled for 19 April [redacted]. Unfortunately, I have encountered health issues requiring an ESOPHAGEAL VARICES LIGATURE operation. This has led to the postponement of the surgery to 14 March due to a recent flu episode and upcoming medical procedures. I kindly request to reschedule my trip to a tentative date between 04 May and 21 June to accommodate my recovery. Additionally, this modification would apply to my wife, who will be traveling with me. I am prepared to provide any necessary medical documentation to support this request. Thank you for your understanding and assistance. Best regards, Paul Gianferrari

Subject: Request to Reschedule Lufthansa Flight Booking Regarding reservation 07GQEM made on 13 January [redacted] on the Lufthansa website for a flight from Bologna to San Francisco on 19 April [redacted], I have encountered health issues. Diagnosed with a condition needing an ESOPHAGEAL VARICES LIGATURE operation, my surgery originally scheduled for 21 February has been postponed to 14 March due to a recent bout of flu. Additionally, I have a CAT scan scheduled on 09 March at the Modena Polyclinic. I kindly request to reschedule our flights from 04 May to 21 June to accommodate my medical needs. This change would also apply to my wife, who will be accompanying me. I am prepared to provide medical documentation supporting this request. Thank you for your understanding. Paul G.

Hi, I accidentally made two bookings for the same flight and am requesting a refund for one of them. Initially, I booked a flight with booking number O6RTBA on the Lufthansa website. Since the booking expired, I assumed the payment didn't go through. Please cancel this booking (O6RTBA). Afterward, I booked the same flight with booking code OBEK9T, which I wish to keep. As per your policy, one person cannot be booked twice on the same flight. Please issue a refund for booking code O6RTBA. Both bookings are under the name Neha Goveas and contain the same email and information. I have also informed PayPal, the method used for booking O6RTBA. Thank you, Neha

I had a flight scheduled from USM to DUB on February 5th that got cancelled, leading me to contact customer service on February 3rd to make changes. Unfortunately, I got disconnected while waiting for the agent's assistance and had to call back, then provided a callback number. Despite the agent not getting back to me, I received an email later with a new booking for March 15th. When I recently tried to adjust the date to my preferred one, the new agent said I would have to pay an additional €[redacted] per passenger as I'd already made changes on February 3rd. I requested they review the previous call recordings, but subsequent agents claimed it was impossible. Now I am left waiting for a response to the online feedback form I submitted last week, concerned about my upcoming flight on March 5th and our return flight at the end of March. Booking reference S33SEA.

Our flight got canceled (LH [redacted] Frankfurt - Atlanta, February 15, [redacted]). We were instructed to rebook on our own due to IT issues and assured of a refund. We provided all necessary details and receipts but after receiving a request number - FB ID [redacted]2, we did not receive further communication. Despite calling, we were told to email customer services, which, unfortunately, has not provided any response for about a month now.

I need assistance with checking in for my husband's flight to Frankfurt tomorrow. I am encountering errors on the Lufthansa website even though his United flight is operated by Lufthansa. Our flights are the same. Can you help me check him in, please? Also, I want to verify that we both have a carry-on bag. If that's correct, I would like to add a checked bag for my flight. For Andreas Dobler: \[redacted\] UA8844Y 17MAR LAXFRA GK1 405P 1100A+ For Martha Dobler: \[redacted\] LH 457Y 17MAR LAXFRA GK1 405P 1100A+ Thank you for your prompt assistance.

I keep encountering the same issue with Fight hub, having experienced it three times already, and find it frustrating. After completing all the necessary details, I consistently receive a message stating that the Lufthansa fare I selected has expired. The next available fare is presented with an increase of $[redacted].00 per passenger, resulting in a new total fare of $1,[redacted].94. Taxes and fees are included, and prices are quoted in USD. The message then prompts me to choose whether to book this new fare or continue shopping for other options. It's a repetitive and time-consuming problem that I would like resolved.

I am scheduled to fly from Delhi to Vancouver on 27 March at 1:10 am, but received an email from Lufthansa informing me that my flight was cancelled. I contacted customer service to reschedule my flight. The representative rebooked my itinerary to fly from Delhi to Bengaluru, then to Frankfurt, and finally to Vancouver. Despite requesting a confirmation, I did not receive one. After checking the Lufthansa website, I found that all the flights were displayed and took screenshots. However, after some time, the Delhi to Bengaluru flight disappeared from the website.

My daughter and I flew from Frankfurt, Germany, to Newark (EWR) on March 14, [redacted], on LH402. We were given a short 1 1/2-hour layover before our next flight to Nashville. Unfortunately, this was not enough time due to long customs lines and limited agents available (only 4 at around 5 pm). It was challenging to retrieve and recheck our luggage, navigate to the domestic terminal, and catch our flight on time, resulting in us having to take a later flight. Many passengers on this route experienced similar issues. Lufthansa should consider scheduling more time between international and domestic flights to avoid these situations in the future.

My flight from Zagreb to Valencia got canceled due to a strike at Munich airport. Lufthansa rebooked my flight, but the new option won't work for me as I need to be in Valencia by 12:30, which is why I chose the original flight. I have to get my car at 11 and attend a meeting at 13:00, which I can't delay. Kindly reschedule me for an earlier flight, or I can fly out tomorrow if an earlier Sunday option isn't available. If I must wait until tomorrow, please arrange accommodation for the night. Thank you.

I need to request a refund for three Lufthansa flights from Delhi to the USA for Team USA athletes. The flights were initially canceled due to a Lufthansa strike, and I had to book new flights myself when I couldn't reach anyone at Lufthansa. Despite receiving rebooking flights from Lufthansa, they are not suitable, so I am seeking a cancellation and refund. Passengers: - Lucas Kozeniesky (Booking ref: KHBSNX) - Nicolaus Mowrer (Booking ref: 29HR86) - Timothy Sherry (Booking ref: KPBH7Y) I would appreciate a call or email to confirm the cancellation and refund. Expecting a full refund. Thank you for your assistance.

Reservation Number: KUPFSY Passengers: S. Tibor, S. Tiborne Our Lufthansa flight was rescheduled multiple times, ultimately canceled due to a strike in Germany, then rebooked. S. Tiborne requires wheelchair assistance from BUD to TUC. Unfortunately, Lufthansa's changed flight schedule now leaves us with only 1.5 hours to connect in DEN to TUC after arriving from MUC at 2:25 pm, including immigration and customs procedures. We urgently need to adjust our connecting flight to have a sufficient transfer window. Requesting the switch to UA [redacted] departing DEN at 7:19 pm instead of the current UA [redacted] arrangement.

I made reservations for seats on my flight from Boston to Munich for a total cost of $[redacted] for myself and $[redacted] for my children. The booking code is SLWVU9. Initially, we had seats 33C, 34D, 34E, and 34F, but they were changed to 60A, 60C, 60H, and 60B without my consent, as well as for the return flight. I strongly oppose these changes since I have already paid for these specific seats. Please, provide confirmation via email for the seats we originally reserved. If this is not resolved promptly, I will have to seek legal advice to recover the funds I paid for our seat reservations.

Subject: Flight Change Request for Booking [redacted] Dear Team, I am writing regarding my flight booking [redacted] from Manchester to Athens with a layover in Munich on the 26th of March [redacted]. Unfortunately, the flight has been rescheduled to the 29th of March [redacted] with a layover in Zurich, which is inconvenient for me. I would appreciate it if you could assist me with changing the date to a more suitable one within the year or processing a refund. Please reach out to me via the email address provided. Thank you for your attention to this matter. Best regards, V. Elefsinioti

Our baggage was delayed on a journey from San Francisco to South Africa with flights LH459 and LH574 on December 13, [redacted]. Unfortunately, we were not reunited with our belongings until January 4, [redacted], and found them in a damaged state with mold and stains. Our family of four, including H. Botha, S. Botha, H. Botha, and W. Botha, faced this issue. So far, only our hotel stay in Munich has been reimbursed by Lufthansa. Despite reaching out multiple times with no resolution, we are prepared to escalate this matter to small claims court if necessary.

I am traveling on May 5th on Flight 432T from Frankfurt to Chicago with three other people at 5:20 pm. We do not have seat assignments and would like to upgrade our seats to have more legroom. We booked this trip through Ticketmasters booking #[redacted] for Roger Lynn Ronk, Kathy Lynn Ronk, Beth Ann Aikins, and James Abraham Aikins. I will pay for the upgrade with my United Explorer Visa card. You can reach me at [redacted]. I have tried calling the customer service line three times but have been disconnected before completing the process of obtaining upgraded seats.

Booking Reference: SOBQHR Subject: Change of Return Date for One Passenger on Booking Passengers: S. Kumar M. Kumar I am reaching out regarding a family medical emergency. S. Kumar, one of the passengers on this reservation, needs to adjust his return flight from BLR to IAD from April 6, [redacted], to May 5, [redacted]. M. Kumar will travel on the original date, April 6, [redacted]. Thank you for your support. Srinivas

Due to a severe back condition requiring a major operation, I sadly had to cancel my upcoming trip to Ireland. I have submitted my doctor's certificate to LH as requested. I received a call notifying me that a refund is not an option but I can re-book the flights. Uncertain about my recovery timeline and unable to predict when I'll be able to travel again due to potential hospital stays and rehabilitation, I sought written confirmation from LH regarding the re-booking option. The phone representative was unable to provide this confirmation or offer contact details for Customer Relations or the Medical Department handling such requests.

Hello, I wanted to share my recent experience with the cancellation of my flights from Toulouse to Frankfurt and then from Frankfurt to Helsinki, which occurred 24 hours before departure. I was successfully refunded for the tickets. However, according to the European regulations, Lufthansa is required to compensate me [redacted] € for each flight due to the poor service we received during this incident. Therefore, I am expecting a compensation of 4 x [redacted] € for the 4 tickets that were canceled by the airline. Thank you in advance. Best regards, T.BARCELLINI