Lowe's Customer Service Issues

I placed an order with Lowe's last Thursday morning. I missed one item and had to make a second order for it. Shortly after, I received a notification for the second order but not for the first one. Despite calling the store on Friday and Saturday, my first order wasn't ready for pick-up. After some back and forth, I finally received an email and call on Saturday night informing me that the order was ready. Unfortunately, my pick-up person couldn't get it right away. Due to bad weather on Monday, I couldn't pick it up. On Tuesday, my son tried to get it but was told there was an outstanding payment, even though it was charged to my credit card. The store wouldn't release the order to him. I've been trying to get my order since last Thursday. I believe Lowe's should deliver it today without any additional charges. Thank you.

My LG refrigerator is approximately 2 1/2 years old, and we have had three people here in the last month, including one repairman who came twice. The machine was supposedly fixed last week, but the solder job leaked, leaving us without a working fridge. Another repairman came this morning (12/13/19) and said it needs to be soldered again, but we have to wait until next week. The first time this happened, we lost over $[redacted] worth of spoiled meat, and this time we have lost milk, mayo, and more. With four grandchildren at home, we regularly buy four gallons of milk at a time and not having a fridge has been extremely difficult. It's frustrating to be without a working refrigerator for over a month with no clear solution in sight.

I was given this item as a gift, but when I tried to return these Norton 10-in Wet/Dry Turbo Diamond Saw Blades at a Lowe's store, they requested a receipt since it's considered a high theft item on their system. I would appreciate assistance in either receiving store credit or exchanging them for a similar item of equal or lesser value. Thank you for your help with this matter.

When we purchased a new refrigerator from Lowe's earlier this month, we were informed by the sales associate that the veteran's discount had been reduced from 10% to 5% on sale items since June. Additionally, it was mentioned that the Lowe's credit card offers a 5% discount which cannot be combined with the veteran's discount. We applied for a card and were swiftly approved for a temporary one. However, at the checkout counter, we were surprised to learn that we could only use one discount at a time. After researching on the website, we discovered the limitations placed on the discounts, but we suggest that clearer information should be displayed at the point of purchase. Our sales associate, Thomas, was knowledgeable about the products and available discounts, showing professionalism in his approach. We believe that if Lowe's wants to support veterans, they should provide distinct benefits beyond what regular customers receive. While we acknowledge Lowe's right to structure discounts as they see fit, we urge for better transparency for customers and staff alike. Despite the inconveniences in changing payment methods post-delivery, we would have opted for a different payment had we been aware of this policy. Lowe's should strive for clearer communication to uphold their image and support for veterans effectively.

I have been waiting for the manager to call me since Saturday, but I have not received any call yet. I need pricing with discounts and correct pricing. It seems most employees are not attentive. Stanley appears to be uninformed, and the store manager is unresponsive. Stanley provided incorrect pricing initially, and even in the store, we had to correct him. It is frustrating that we had to provide the correct measurements. The service at Lowe's has been disappointing, especially considering the amount of money I spend there.

I wanted to share my positive experience at the Boca Raton store with an outstanding employee in the appliances department, Elloit Adlerstein! He provided exceptional assistance and valuable guidance for my kitchen renovation project. My prior experience at Home Depot was not satisfactory, making Elloit's help a pleasant surprise. He truly represents Lowe's well with his phenomenal service. I am currently reviewing the information he provided, and I am planning to return to Lowe's to purchase all four appliances based on his recommendations.

Is it possible to link electronic receipts to specific authorized buyers instead of the overall account for LAR accounts? My company has various locations with different authorized buyers for separate departments. Each buyer must submit their receipts individually to our accounting department. They also need the ability to update the email address for every purchase unless they made the most recent purchase. Thank you, M.

I encountered multiple issues with a purchased item. Despite numerous calls, I faced difficulties arranging the pickup. The driver changed the pickup times and left without collecting the item. I am still waiting for a refund to my credit card from a pickup in November. Today is 12/26/19, and I have been unsuccessful in contacting anyone via phone except for one person at HR # [redacted], who couldn't help as she assists only employees. My credit card company informed me that Lowes has not yet processed my refund.

We visited Lowe's at [redacted] Scenic Highway Snellville, GA [redacted] (Store #[redacted]) on December 26, [redacted] to buy a refrigerator. Damien assisted us initially, then Beverly Bell took over. We bought a Samsung fridge for delivery on December 27th. Sadly, it arrived with many dents on the front door, as confirmed by the delivery team, who advised us to contact Lowe's for redelivery. Due to a sick family member needing refrigerated medication, we were in urgent need of a replacement. Despite informing the manager, Steve Burrell, we were told the new fridge would arrive only on December 29th. This delay caused food spoilage and necessitated buying ice to preserve the medication. This experience has left us with a negative impression of Lowe's.

I collaborated with a flooring specialist at Lowe's Store #[redacted] to select carpet for my property in Provo, UT. They had a person come out to measure the rooms, hall, and stairs. After paying upfront, the installer began by moving furniture and removing the existing carpet, not following the work order correctly. Despite the installer's assurance of no extra charges, the job took longer due to the mistake. Upon completion, the carpet installation was poorly done. Despite contacting both Lowe's and the subcontractor, getting an inspection by Dennis Malcolm, the issues persist. Scenarios include uneven carpet on stairs, buckling, unfinished splices, and fraying at transitions. Despite sharing photos with the Flooring Installation Manager, there has been no resolution or communication weeks after the inspection.

I am disappointed with my experience with Lowe's regarding my front door purchase and installation. I ordered a new front door with sidelights in September at the York PA [redacted] location after comparing different companies. I was assured by Keith that it would be installed in 4-6 weeks. However, when the door arrived in November, it was the wrong size due to Keith's error. After a frustrating discussion with the managers, they agreed to reorder the door, provide me with Fypon trim for free, and offer a 10% discount. Despite these assurances, I have faced repeated delays and issues with my order. I am concerned about the accuracy of Lowe's records and feel that they are not prioritizing my concerns as a paying customer. I no longer trust the store's handling of my order and am considering requesting a full refund if the situation is not resolved promptly.

My husband and I recently received a Kobalt miter saw as a Christmas gift, valued at $[redacted]. However, as my husband's table saw broke during our home repairs, we decided to return the miter saw to Lowe's with the receipt. Lowe's issued us an in-store credit card for the return. When we tried to purchase a table saw we needed, which exceeded the amount of the credit, we were informed that the original purchaser had to be present to make the transaction. This left us confused, as we were given the in-store credit card only to be told we couldn't use it without the original buyer.

I bought four qualifying paint items on 9/4/[redacted] for in-store pickup at store #[redacted]. One of the items, #[redacted], is on the rebate list. I submitted the rebate online, resubmitted it via mail on 10/9/[redacted], and it's been "processing" for 13 weeks. The rebate is for $[redacted].00 in gift cards. Additionally, I tried to claim a rebate for a $99 battery with the purchase of item #[redacted], a power tool kit. I submitted it multiple times online, but it's repeatedly denied despite the item number matching between the rebate form and receipt. The rebate center is unreachable. Upon multiple calls, I was either told due to call volume they would call me back (which didn't happen) or placed on hold for 50 minutes before being disconnected. Customer service mentioned they could only escalate the matter to the rebate center since it's a third party. It's frustrating not being able to speak with someone directly to resolve these rebate issues.

Recently, I received a $[redacted] gift card from Lowes for Christmas. I decided to purchase a special order befree [redacted] Watt portable speaker online. Unfortunately, the speaker only worked once and never charged again after waiting a week for the order. When I returned the item, I was provided with an in-store credit card. However, I encountered an issue trying to reorder the speaker online using this card. I am disappointed because the speaker is not available in-store, leaving me no choice but to use the in-store credit. The items I want are only available on the website, and I am unsure how to proceed to acquire the speaker I originally ordered.

Our company that handles installations for 11 stores in the Southeast region of Michigan is facing a significant issue with the current service provider. They lack the necessary manpower to address the influx of customers and do not have appropriate logistics in place to handle simultaneous orders. Additionally, we were not informed that the installation company would be unavailable for a two-week period, from December 25th to January 2nd, which is causing disruption to our operations.

I recently visited Store #[redacted] and encountered some issues with the customer service. On Saturday, January 4th, I was in the store looking at countertops. A salesperson was helping another customer and didn't acknowledge me. After waiting, she finished with the customer and walked past us without a word. We then visited the store in Noblesville, IN, on the same day and had to wait for assistance. When a staff member finally helped us, he didn't ask any questions about our needs, just provided a price estimate on a paper that didn't include our specific requirements. On January 9th, I returned to the first store hoping for better service, but encountered the same issue, with only one salesperson occupied with another customer. This lack of attention to customers' needs has happened before, and after being loyal customers who have spent a significant amount at Lowe's, we are considering taking our business elsewhere. I am sharing this feedback to hopefully improve the customer service at these locations. The Beachgrove, IN, store provided great service when we had a previous issue with a refrigerator.

I contacted the Neshimany store in Bensalem in September [redacted] to purchase a backyard fence. Patrick London, the Project Specialist, came to measure on September 25th. After agreeing on the price and fence type, there was a delay in getting the job started. Despite visiting the store on October 7th, it took until October 24th for any progress. Unfortunately, communication with Patrick London has been difficult, even after opening a charge to pay for the fence. It's now February [redacted], and I am still waiting for any updates. I am baffled that such a large store seemingly only has one fence installer. I chose Lowes for this project based on past positive experiences. I hope for a prompt resolution and an explanation as to why there has been a lack of communication. Thank you, John C.

I had a washer and dryer scheduled for installation on February 1st. The washer arrived with a gash, so I was supposed to get a replacement. After various communication issues with the Lowes store, I now have a delivery scheduled for February 3rd. The store manager assured Sunday delivery, but it didn't happen. After several unsuccessful attempts to clarify the situation, I am very frustrated with the poor service I received. I hope for a successful delivery of the washer on the afternoon of the 3rd, as anything later would not be acceptable considering the time and effort I have already invested. I expect better service and am hoping for a discount to compensate for the inconvenience. Best regards, D. Hedrick

I need assistance. My husband and I bought a house a year ago and got appliances from Lowe's. I overlooked the "special financing" terms, leading to a significant problem. I make monthly $75 payments through automatic transfer on the 3rd, not checking the bill. This resulted in us being $[redacted] behind due to the financing terms. We depend on SS and are unsure what to do. I arranged $86 monthly payments through Lowe's/SYNCB email, but the $[redacted] deficit remains. Our credit scores are decreasing, causing concern. I had a challenging conversation with a Lowe's bill collector and was informed they could help by canceling the card. Losing the card is not ideal; we rely on it for home necessities and installation services. Our situation is difficult, and we seek guidance and assistance. Dealing with health issues and financial stress is overwhelming, especially with both of us unwell. Please, any help you can provide would be greatly appreciated. Thank you, Cathy and Darrell Hull.

Three weeks ago, we purchased a Samsung range from the Wood Village, OR store. Despite being told delivery would take about two weeks, we were left without a range as ours had stopped working. After a confirmation call, our range was supposed to be delivered on 2/2/[redacted]. However, due to all drivers calling in sick, the delivery was rescheduled. Eventually, a driver from another store delivered the range but did not have the new power cord we had to buy, instead using the old one. During installation, it was evident that the driver was not familiar with our range model, leading to gaps under the glass panel. We were left with a range that is not functioning properly, as the panel lights up only when turning the burner knobs. Lowes has offered to come back and install a new power cord. Frustrated by this experience, we hope Lowes can rectify the situation to our satisfaction, or we may consider taking our business elsewhere.