Lowe's Customer Service Issues

My refrigerator has been non-functional for three weeks, and despite the service technician informing me that he would contact Lowe’s for the next steps, I have not received any follow-up. We purchased this refrigerator in June [redacted], and after the compressor broke a year later, it took six weeks to repair. Now, it's broken again, and we have been waiting for three weeks without hearing anything. Similarly, our LG stove, bought around the same time, had multiple issues requiring lengthy repair times. This pattern of frequent malfunctions and poor service is disappointing, and I feel unheard and undervalued as a customer. The model number for the refrigerator is LFXS30766D/[redacted], and the Service Request # is 1-[redacted]8. Our Protection Plan # is [redacted][redacted]01. I hope this situation can be resolved promptly and with consideration for the loyal customers who expect better service from your company. Tracy Linley, Killen, AL.

Hello, I have a question regarding a recent appliance purchase. About a week ago, I bought a Whirlpool stove, but only got the chance to try installing it yesterday. Unfortunately, it doesn't fit, and I disposed of the bulky box to clear up space. The stove is unused with its protective plastic still intact. As I'm in the process of moving to a new place, I misplaced the receipt. I'm also planning to purchase more items from your store. Would it be possible to obtain store credit for the stove? Thank you.

Lowes offers military discounts to qualified individuals and their spouses. Despite having a Lowes military discount for several years, I am facing difficulties with adding my spouse due to reasons such as a "different last name" or "different address." Married individuals commonly maintain their own last names after marriage or have distinct addresses on their State-issued IDs for various reasons like mailing addresses or street addresses. Lowes' policy does not reflect the modern diversity of family structures, creating discriminatory and narrow-minded practices that do not align with the realities of many marriages.

I received an email requesting my Military ID for verification, but I'm encountering issues with the upload process. After a lengthy conversation with a mylowes representative, I visited the Joplin, MO store to address the problem, but they were unable to assist with document uploading. Even after contacting customer service and IT, the problem persists. Despite attempting to upload from three different browsers and scanning the documents, I keep receiving the message "THIS LINK HAS EXPIRED." The lack of resolution from multiple parties is frustrating, and it seems there is a lack of oversight or clear solution.

I applied online for a customer service job in Building Materials with Job ID [redacted]BR at the Lowe's store #[redacted] in Newton, NJ. I received a call from a person named Carolin without a last name, just a phone number to schedule an interview. I tried contacting her multiple times over a few days, but she never returned my calls. Today, I received an email from Lowe's mentioning they are still looking for candidates for the position. I tried to find Jennifer Weber, the Chief Human Resource Officer, on Lowe's website to address this issue, but her email was not listed, only her picture and education. I feel disappointed by Carolin and Lowe's handling of this hiring process. I worry about being unfairly treated if I apply for another job at Lowe's. I hope this matter can be resolved. Thank you, Herbert Dunn.

I recently received two emails from Lowes regarding continuing my military discount. Unfortunately, I deleted them thinking they were a scam, a sentiment echoed by a Lowes customer service representative at the Alamo Ranch Lowes in San Antonio, TX. The representative mentioned that the store is unable to process the military discount like last year and advised using Lowes.com instead. It would be more convenient if stores could handle the discount applications in person, considering the prevalence of scams. Contrasting with Home Depot, which doesn't seem to have this issue, makes the situation more frustrating. As a Lowes shareholder and loyal customer who frequently shops at the store, it is disheartening to consider taking my business elsewhere. Many customers, including myself, are seeking the simplicity of having the discount applied in-store, as mentioned by the Alamo Ranch representative.

On 12/23/[redacted], I bought a 1-gallon can of Valspar latex satin porch and deck paint at the store. Unfortunately, the clerk mistakenly used Tinter Base A instead of Tinter Base B. I didn't notice the error until I started using the paint. I want to return the unused paint and exchange it for the correct one. However, there is a notice stating that the product is "not returnable." I need this to be an easy process because I am currently caring for my disabled wife and cannot be away for too long. The best solution for me would be to provide the necessary details and have a gallon of the correct paint ready for me at the pick-up counter in exchange for the incorrect paint.

Yesterday, my wife and I visited the Lowe's branch in Ft. Collins, CO to purchase some vertical blinds on sale for 25%. Upon arrival, we approached the department desk where a lady appeared to be on the phone with a supplier as she worked on numerous lists. Despite waiting for approximately thirty minutes and attempting to grab her attention multiple times, she did not acknowledge us. Another coworker arrived with a customer who needed assistance and that coworker approached the lady at the desk, who reluctantly helped with a negative attitude and then sat back down without addressing us. When the coworker turned to us with the same negative demeanor and asked what we needed, I expressed my frustration after waiting for half an hour as a customer. The coworker mentioned she was busy with another customer on the phone, and when I insisted on being assisted, he threatened to call the manager and left. After an additional five-minute wait with no resolution, we decided to leave the store. The customer service experience at this location was one of the worst we have encountered, especially after having been loyal customers who have spent thousands at this store in the past.

While shopping at your store on Spring and Belflower in Long Beach, I was looking for a wood pole typically used to support saplings. The aisles were temporarily closed off due to a forklift operator placing a pallet on an upper shelf. Thankfully, Jeremy and Danny from the Garden department were on hand to supervise and assist. They kindly paused their work, lowered the pallet, and ensured that I could access the pole I needed. I truly appreciate their helpfulness and willingness to assist, especially considering they could have easily overlooked my request. Thank you to Jeremy and Danny for going above and beyond to help me out.

Order/Product #: [redacted] I recently purchased a recliner from Lowes and was informed by one representative that it would come assembled, but another person stated that I would have to assemble it myself. I have attached copies of the chat conversations from yesterday and today as proof. If the recliner does not arrive assembled as promised, I would like to cancel my order. I do not appreciate being misled. I have also emailed the details to [redacted] I am hopeful that someone can confirm whether the recliner will be assembled upon arrival or if assembly service can be provided at no cost. Unfortunately, I am unable to attach the chat transcripts here. Thank you, R. W. Smith

I recently visited your Lowe's store in Hendersonville, NC, and must say it was the most unpleasant shopping experience I've had. My son gifted me a vacuum sweeper for Valentine's Day, which I returned due to dissatisfaction. Despite not being asked for my ID during the return, when I tried to make a purchase with the refunded amount on a gift card, I faced issues because the card was linked to my son's name. After waiting for 45 minutes at customer service, no resolution was reached. Now, I am left with a $[redacted] gift card that I can't use because it is tied to my son's name, who is currently unable to help me. This experience has left me deeply disappointed, and I have decided to take my business to Home Depot for our home construction needs in Mills River. Regards, J.G.

I have a Lowes business account, and my current statement shows I have $6,[redacted] available. I schedule my payments for the 14th of every month and always pay on time. Last month, my account was put on hold for potential fraud, but after talking to a representative and explaining that the charges were legitimate, it was resolved. This month, my account was again put on hold without any explanation. Despite speaking to another representative who promised to email an authorization for payment, nothing was done. Each time I try to log in, I am unable to verify my identity through the last three digits of my SSN. Being 77 years old with a credit score over [redacted], it's frustrating to face potential late fees for a payment due on the 14th of March. If this issue continues, I am considering ending my relationship with Lowe's and Synchrony Bank and urgently need clarification.

I recently had a kitchen countertop installed by a contractor recommended by Lowes on McDowell Rd. in Phoenix. Unfortunately, the finishing work was left incomplete. When trying to contact the store's service number, I either get no answer or get transferred to another number and disconnected, making it challenging to communicate. Recently, the countertop manufacturer informed me that they were waiting for the original company to reinstall the countertop, which I did not request and do not want. I simply want the marks from the initial installation to be fixed. Despite my efforts, I am struggling to make progress. I hope that by sharing my experience here, it will help resolve the issue and convey my preference not to have a new installation. The service and responses from Lowes in Phoenix have been disappointing.

I visited the store in Edmond today and felt disappointed by the lack of precautionary measures being taken. Until this is rectified, I won't return. If not resolved soon, I will share my concerns on public forums. As a landlord, I needed to buy supplies, choosing the Edmond location for self-checkout over Quail Springs. However, self-checkout wasn't available, and basic safety measures like shields were missing. It's concerning that a hardware store lacks these precautions when staff interact with many people. Please prioritize safety measures. It's disheartening that with available resources, so little has been done. Moreover, in the current climate, having closed self-checkout registers is inconvenient during curbside service. - Eric

I visited my local Lowe's store two days ago to buy plastic sink pipes due to leaking at home. The store was very crowded, with many customers shopping for home improvement items. Unfortunately, the checkout lines were long and packed with no social distancing measures in place. Unlike Home Depot, Lowe's seemed to lack proper spacing or signage for customer safety. I may start shopping at Home Depot instead, as I value a safer shopping environment. The store I visited was in Idaho Falls, Idaho. I hope I don't fall ill from the lack of distancing in the store. Such experiences can make one question a company's priorities, focusing more on profits than customer well-being.

I contacted the Marquette, Michigan store on Sunday night regarding an online purchase made on Saturday. I received two incorrectly sized pieces of crown molding. I only noticed the size difference after I had already cut them. While one person initially mentioned I could have new pieces delivered by Tuesday, upon verification, I was informed delivery would be on Friday because they were not scheduled to come to my town on Tuesday. Additionally, I was told I would need to pay for the two incorrect pieces unless I returned them due to inventory tracking purposes. The given reasons were the high volume of deliveries on Tuesday and the need to track inventory accurately. I find it hard to believe that Lowe's inventory would be significantly affected by two small pieces of molding. The customer service experience left me feeling accused of dishonesty. I have decided to take my business to Menards instead of returning to Lowe's.

Hello, I visited Lowe's in Middletown, OH, yesterday and purchased a Frigidaire unit for $[redacted]. I urgently needed it due to a fridge malfunction as we have a lot of perishable food at home. The staff assured me it would be delivered the next day after 3 pm. However, they called at 7:35 am to say they made a mistake and didn't have the black unit I ordered. I told them the color didn't matter, and I needed it that day to prevent food spoilage, but they insisted they couldn't deliver and install it that day. I'm frustrated because there are over 20 Lowe's stores nearby, and they didn't try to fulfill their promise. I hope to resolve this quickly as I recently lost my job and can't afford to replace the food we bought. Your prompt assistance is greatly appreciated. Thank you.

Hello, I visited the Lowe's in Middletown, OH yesterday and bought a Frigidaire unit for $***.**. I urgently needed it as our current one stopped working, and we have a lot of food at home. The store promised delivery the next day after *.pm, but they called this morning to say they made a mistake with the order. They didn't have the black unit I paid for, and when I agreed to any color as long as it was delivered and installed today, they refused. I'm frustrated as no solution was offered despite there being many Lowe's stores nearby. This situation is costing me money and time, especially when my family could lose the food we bought. I really need help with this matter promptly. Thank you.

Good afternoon, I have encountered some issues with your Mountain Home, AR store while shopping online. Despite ordering items and receiving email confirmations for pick up, I faced challenges upon arrival at the store. The first instance involved roll insulation, which was not initially found by the staff. Subsequent orders for a gas can and caulking gun led to confusion with the pick-up process. Despite attempting to communicate and adapt due to Covid-19 precautions, the store did not manage the situation efficiently. The delay in fulfilling orders and the lack of assistance created frustration. Comparatively, my experiences at the Hollister, MO, and Jonesboro, AR stores were positive. The customer service and organization at the Mountain Home store were disappointing. I recommend additional training for the staff and management to improve customer satisfaction. Thank you for addressing this matter. Best regards, Bill G.

I need assistance filing a customer complaint. I have contacted customer service multiple times about returning a washing machine and received conflicting information. Yesterday, a representative assured me I could get a refund in the store. However, when I visited my local Lowe's today, they stated that appliances can only be returned within 30 days. I reached out to customer care, but no one took responsibility for the misinformation provided during previous calls. I feel it is essential for accountability and for me to receive the promised refund for the washing machine. I aim to return the machine and purchase a different one.