Lowe's Customer Service Issues

I purchased a shower kit using my Lowe's card, but it arrived damaged. Lowe's informed me it would take months to replace it. I contacted Home Depot and they sent a new one in under 2 weeks. Due to not owning a truck, my neighbor offered to return the item to Lowe's in Cotati. After confirming with the store that this wouldn't be an issue as long as he had proof of my purchase, my neighbor was unable to return the shower kit. Instead of removing the $[redacted].91 charge from my account, Lowe's only offered a merchandise card. I no longer wish to shop at Lowe's and would like the charge removed along with any late fees, totaling $[redacted].50. You may cancel the card associated with account #[redacted] [redacted] 6. Sincerely, CR [redacted] Lichau Road Penngrove, CA [redacted]

I placed an order for a stove on 10/11, and the delivery was scheduled for 10/19. I visited the store on 11/18 to confirm the delivery time. Despite being told they would call me between 6 and 9 pm, I found out it was scheduled for 10:30 am to 2 pm. I inquired about the LP conversion kit, which I was assured was included. On the delivery day, the staff had language barriers, and I struggled to communicate with them. Upon noticing a scratch on the stove, I was told by the delivery person that he just delivers. After contacting the store and speaking with Tom, I was promised compensation for the scratch and conversion issues. However, when I went back to the store on 23rd, Tom wasn't available, and I spoke to John Peters. He asked for photos of the scratch for further action. I am seeking compensation for the scratch and reimbursement for the additional expenses incurred. The XPO Delivery company has been problematic, as confirmed by the store staff. Invoice # [redacted] at Lowes in Ulster County, Kingston, NY.-Suzanne E.

I have been a dedicated Lowe's customer for years, utilizing Mylowes and Lowe's Advantage Card for my purchases. Recently, I bought 24 Calcatta Black Polished Porcelain Tiles at the Silverdale, WA store on 10/31/[redacted]. Despite the store's continued stocking of this item, I am now left with 9 unused tiles that I attempted to return. Unfortunately, the store cited their 90-day return policy and declined my refund. I am hoping that Lowe's Corporate may consider overriding this policy in my case, as the product is still available at the Silverdale store. Receiving a reimbursement for these tiles would greatly benefit me as I have no use for them. I can be reached at [redacted] if further information is needed. Thank you for your attention to this matter. Sincerely, Benjamin C.

I ordered vinyl siding from Joseph "Scott" Cheek on 9/11/19, with contract [redacted]. I was told it was a special order taking 6 weeks. On 10/29/19, a Lowe's driver called at 7:15 a.m. to deliver it. No one informed me it was coming, luckily I have garage space. I informed Scott. Brian Lovett called saying they didn't know the siding arrived. An installer was supposed to call to set a date but didn't. When I called, they said no one was available for two weeks and tentatively booked Nov 13th but never confirmed. I called on Nov 11th to confirm the appointment. On the 13th, the installer arrived early, found the wrong items, and left to reschedule. I contacted Scott, Bryan, and Lowe's with no luck until Karim said my order was for white siding, not the grey Flint I ordered. I requested immediate pickup of the wrong items and a full refund as I don't want to wait for a new order. This experience has been terrible, and I expect a prompt resolution.

In late September [redacted], my wife and I hired Lowe's to install ceramic tile in our bathroom. They subcontracted Olympic Flooring from Albany, NY, for the job. The installers arrived later than scheduled on November 8th, leaving a mess in our garage and gaps near the bathtub. They returned on November 11th to finish but the toilet was not properly reinstalled and the molding was poorly done. After contacting Ron Balogun, Vic came on November 13th and promised to fix the issues by November 22nd, which hasn't happened yet. The whole experience has been a nightmare with shoddy workmanship and inconvenience. Our bathroom is barely usable, and we have guests coming soon. I demand immediate correction of the installation problems and fair compensation for this ordeal. Please take necessary action to resolve this. You can reach me at [redacted]. - Jim Turner

I made a purchase of a Samsung refrigerator at the store on [redacted] Tamiami Trail East in Naples, Florida on November 16th. I was informed by the salesman, Adam, that the delivery would be on November 23. However, despite receiving a call on Friday specifying a delivery window of 1 to 5 PM, the delivery did not happen. After contacting the delivery company and the store, I was told the refrigerator was back-ordered until December 14, which was not the information provided initially. Following some unavailability issues with the manager, I decided to cancel my order and found another store with better service that delivered promptly. I hope my experience can help improve employee training and customer service at your store. Sadly, this incident led to the loss of a loyal customer who will share this experience with others. Respectfully, Debra Wade

I visited Lowe's today and bought three lights for $89.99. I requested a veterans discount which was not applied. When I returned to the store, I was informed I couldn't receive the discount on a sale item. Your policy doesn't specify discounts are excluded on sale items for veterans. I've received discounts on sale items in the past. As a 90% disabled Vietnam Vet, I feel disrespected when facing complications for a veterans discount at your store. I've encountered no issues at Home Depot, conveniently located across the street. It's disheartening to experience such treatment after serving the country.

I recently ordered replacement cabinets due to some water damage. Initially, I was given a 3-4 week delivery timeframe, which wasn't Lowe's fault. However, there was confusion about the delivery. Despite multiple calls to Lowe's delivery area, I couldn't get through to anyone. After visiting the store in person, they claimed not to have my contact number, even though it was on my order. The delivery was rescheduled multiple times without any follow-up calls. The managers seemed unhelpful, and the overall customer service experience was below par. It's disappointing to see Lowe's service decline, especially as a loyal customer who has previously favored Lowe's over Home Depot. The lack of communication, unhelpful staff, and poor attitudes have made this entire experience frustrating. I hope Lowe's upper management addresses these issues promptly to improve customer satisfaction.

I am interested in discussing potential employment opportunities with Lowe's and sharing ways to help save the company a significant amount of money each month. There are three Lowe's stores located within a 10-minute radius from me, and I believe that by implementing certain measures, each store could potentially save $10,[redacted] to $20,[redacted] monthly. With all three stores in my area being affected, there could be over half a million dollars' worth of merchandise lost monthly. I am confident that I can demonstrate how to prevent this type of theft effectively. My name is Michael R. German, and I am excited about the opportunity to work with Lowe's and contribute to reducing these losses.

I am attempting to take the Lowe’s survey, but I am unable to proceed as the number I need at the bottom of the receipt is illegible due to the crinkled cash register slip. My shopping experience at the Elkin, NC, Store today was pleasant, thanks to the exceptional knowledge of three employees. Lacey, Randall, and Emily provided excellent service, making my shopping trip enjoyable. I have decided that the Elkin Lowe’s will be my go-to store from now on. Please ensure that this message reaches the Store Manager in Elkin since I was unable to complete the survey. Jerry Colvard

I bought a John Deere lawn tractor on 11/22 from Lowes in North Port, Florida. It was delivered on 11/26 without a manual or registration card. I contacted the store on 11/27, and they said they would provide them for me to pick up at the service desk on 12/02. When I arrived, no one was aware of this. After discussing with four different employees, they agreed to print the manual and give me a registration card, which took one hour. I am dissatisfied with this experience, especially since it was a significant purchase totaling over $[redacted].

I visited Lowe's to purchase a stove, but could not find anyone in the appliances department. After waiting 15 minutes for help that never arrived, I managed to locate a different employee who attempted to assist by paging for aid, to no avail. Frustrated, I approached the customer service desk, but the person they called also failed to show up. Eventually, I asked a register employee for help, though they were not well-versed in stoves, they were able to provide current prices. By this point, I had wasted 1.5 hours and my good mood. Disappointed in Lowe's customer service, I now plan to shop at Amazon. Goodbye, Lowe's.

I purchased a washer and dryer at your Downingtown, PA store on Monday, December 2, intending it to be a new business account. However, it was mistakenly set up as a regular account. Despite correcting this before payment, I faced issues. Delivery was scheduled for Friday, December 6. I even returned to the store for a different plug and reviewed the details. After no delivery update by Thursday evening, I called and learned Lowe's had canceled the order without informing me. Communication was lacking, and resolving this has been frustrating. The store staff's training and assistance were inadequate. I must return to the store to rectify the situation and possibly reschedule delivery. This experience has been disappointing, especially after prior positive experiences with other home improvement stores. My order reference number is [redacted].

My Whirlpool hot water heater is leaking. I have a return authorization number, and they exchanged it for an A.O. Smith unit because they no longer sell Whirlpool. However, I had to pay over $[redacted] as a price difference, even though it's the same unit from a different manufacturer. Whirlpool had told me it should have been an even exchange. Additionally, the A.O. Smith unit they gave me does not fit in the hot water heater closet, making it not a comparable unit. When I tried to exchange it for a comparable unit, they said it was incorrect. This process was supposed to be hassle-free, and I should not have been charged $[redacted] in the first place.

I purchased a washer and dryer for in-store pickup, but it turns out the product was not in stock despite the website indicating otherwise. This situation has been frustrating as I urgently need these appliances for a disabled family member with ALS. The miscommunication and delays from both Best Buy and your company have been disheartening. I am disappointed in the lack of transparency and the impact it has had on our situation. I hope for a resolution soon with either the original products in stock or suitable alternatives at a discounted price. Thank you.

I wanted to share that my daughter Jenna R. mentioned that she bought her pair of shoes at Lowe's during her interview on Channel 12 in Greensboro, NC. Jenna is an artist painting holiday scenes on business windows along Elm Street in Greensboro. I've included the interview link and would like it to be forwarded to Corporate. Thank you. Lionel and Krista B.

I have been a customer at Lowe's for over 40 years, and today I was treated like a criminal by one of your managers named Mike at Store [redacted] when I tried to process my returns. I informed him that I would be contacting the corporate office to report this incident as his attitude towards clients was extremely rude. His response was dismissive, stating he didn't care where I called. Individuals like this person should be removed from their position. Thank you for your time, but this will be the last visit to your store.

I bought a stackable washer with the assurance that the delivery would include installation and removal of my old machine. I made it clear that my current washer was stacked on top of another one, and was promised it wouldn't be an issue. However, on the delivery day, the person refused to handle the removal due to it being stackable.

I wanted to share some positive feedback about an employee at the Fountain store #[redacted]. Mae has consistently provided exceptional customer service every time I visit the store. Not only has she gone above and beyond to assist me, but I've also witnessed her helping other customers with a friendly and helpful attitude. Mae's dedication and friendliness truly set this store apart from others in the area. Thank you, Mae, for your outstanding service. -Brenda Catron

I'm experiencing multiple issues with my kitchen cabinet order placed on October 11, [redacted]. Despite ordering "Select" cabinets with Alena and paying for design services, remeasuring, and the correct cabinets, we received "Essential" cabinets. The incorrect cabinets were installed without drawers or doors, and the island cabinets were the wrong size, necessitating a reorder. Cherise acknowledged the error, but there have been delays in fixing the situation and providing the necessary hardware. The total cost discrepancy remains unresolved between Lowes and the manufacturer. Numerous attempts to contact Lowes have been fruitless, leaving us without a functional kitchen for over two months. We are urging Lowes to address their mistakes promptly, make the necessary payments, deliver the correct cabinets, and resolve the installation issues. The lack of communication and prolonged delays are unacceptable, and we are seeking immediate resolution. Coleen & Robert K., Cumming, GA.