Lowe's Customer Service Issues

I purchased a shower from Lowe's in Elizabethton, Tennessee with the expectation that all the necessary parts would be included. However, upon moving to Arkansas and unpacking the boxes, I realized that none of the components fit together properly. The base I received was intended for tiles, while the walls were too short to reach the base. Despite spending over $[redacted] on the shower, it has been just over a year and I am disappointed with the mismatched parts. The display model in the store did not match what I received, and even the Lowe's location in Hot Springs, Arkansas informed me that they no longer sell that base size. The left and right walls are only 24 inches wide, while the back wall is 32 inches wide, causing further installation issues. I reached out to the Lowe's store in Elizabethton where I made the purchase, but the customer service representative there was unhelpful and rude. I always believed in Lowe's commitment to customer satisfaction, but this experience has left me frustrated.

Today, on Tuesday, October 1, [redacted], while shopping at Lowe's Store in Lake Elsinore, CA [redacted], I encountered a concerning situation. I was browsing Patio Furniture and noticed a homeless person covered with a blanket sleeping on one of the furniture displays. When I brought this to the Manager's attention, I was shocked to hear that Lowe's cannot ask the person to leave or not to sleep on the furniture. I find this response to be extremely absurd. Your prompt attention to this matter is greatly appreciated.

Dear Mr. Prud’homme, As a loyal Lowe’s customer in Canada, I am writing to you about my recent experience with an Online order. I purchased a “Real Flame Calie Dark Entertainment Center Electric Fireplace,” but it arrived with all 3 cartons badly damaged. Each time I returned and reordered the fireplace, it arrived in the same condition. Despite the helpfulness of your Online support team, the continuous damages have become frustrating. I am holding onto the latest damaged delivery. Should I open it or what is your recommendation? I have suggested using a different carrier or adding Fragile stickers to prevent further damage. I am eager for the fireplace, but I want to receive it in perfect condition. I hope you can assist in ensuring my next delivery arrives undamaged. Sincerely, Norbert Nagel

Subject: Issue with Online Order - Help Needed Dear Mr. Prud’homme, I have been a loyal Lowe’s customer in Canada and have recently faced a challenge with an online order. I purchased a "Real Flame Calie Dark Entertainment Center Electric Fireplace," which was delivered with damaged cartons and a damaged fireplace. After multiple returns and reorders, each time experiencing the same damaged items, I now have the latest order in my living room with damaged cartons again. I suggest using a different carrier or labeling the packages as fragile to avoid further damages. I would appreciate your assistance in ensuring that a new undamaged fireplace is sent to me. Thank you for your attention to this matter. Sincerely, Norbert Nagel

During our home remodel, we ordered Diamond cabinets via Lowe's. Unfortunately, upon delivery, we discovered missing pieces. Despite our Lowe's representative supposedly ordering the replacement parts six weeks ago, they never arrived. After numerous attempts to follow up with no success, we reached out to Diamond ourselves. Surprisingly, Diamond informed us that no order had been placed. Only after Diamond intervened did Lowe's finally put the order through. Although we are frustrated by the delay, it seems like progress is finally being made now that Diamond is involved. Our project, which was originally scheduled for completion by the end of July, is now significantly behind schedule.

The experience at your West Chester, OH site has been extremely frustrating. The process of getting a new door has been ongoing for almost four months, and the lack of communication from the employees and managers has been unacceptable. Despite several attempts to follow up, including reaching out to the customer service line, there has been a continuous lack of response and follow-through on promises made. It's disheartening to encounter such difficulties when trying to have a simple front door installed, especially after being loyal to Lowes for the past 8 years. It seems that the level of service and communication from this location falls far below expectations.

We purchased a damaged refrigerator from Lowe's. The clerk did not mention it was sold "as is." Upon bringing it home, we found it had a missing shelf and a broken crisper drawer. When we contacted Lowe's, we were told they could either take the fridge back or offer a discount. We chose the discount, but when we visited the store with our receipt, the manager, Brandon, was unhelpful and rude. He insisted it was our responsibility to check for damage before purchasing. Despite being informed it was marked down and should be discounted, he offered no solution other than returning the appliance. We are disappointed by the treatment received, especially considering we are regular customers. We felt it was important to share our experience. Receipt number: [redacted] dated 10/03/19. Brand: Whirlpool.

I visited the Lowes store in Stillwater twice recently. During my visits, I purchased a dishwasher and a garbage disposal, including installation services. However, despite paying for installation, I only received the garbage disposal in the mail. I have made numerous calls to the store to schedule the installation, but no one has reached out to me. I am frustrated with the constant excuses. The contact number provided was my wife's. Now, I am requesting direct communication with the installation company instead of speaking to Lowes managers. If this is not feasible, we would like a refund. We are considering going to Menards instead for our needs. You can reach me on my cell at [redacted].

I bought an extended warranty for my LG microwave and gas range. The microwave has needed repairs 3 times and still isn't working. Due to a design flaw, I had to remove the knobs from my gas range since they turn on too easily, which is dangerous. Even after numerous complaints, LG hasn't recalled them. Lowe’s repairman couldn't fix the issue. My dog accidentally turned on the gas when I wasn't home, filling the house with gas. Thankfully, nothing bad happened. The microwave is faulty, waiting for parts and repairs over 6 times. Shouldn't it be replaced? What is the point of a 5-year plan if this happens? Why are LG appliances still being sold? I trusted Lowe’s to support their products.

I paid $50-70 to schedule an appointment for someone to install an exterior front door at my house. The individuals I spoke with were helpful and mentioned the installation would cost $[redacted]-[redacted]. However, the technician sent by Lowe's was unhelpful and rude. I received a call later quoting $[redacted], which then increased to $[redacted] five days after the initial quote. After discussing it with my wife, we decided to consider other options. Despite the poor communication and price discrepancies, Duane from Lowe's contacted me later to follow up. I called back to inquire about a different door but was informed it was discontinued, leading to frustration. I am disappointed with the lack of customer service at Lowe's and would appreciate a refund for the estimate fee. Thank you, Joseph Farley

Hello, my name is Leslie S. I recently purchased a range from Lowe's along with an extended warranty. Travis County inspected my range and flagged it as unsafe due to excessive carbon monoxide emissions, while my warranty was still valid. Despite Appliance Express visiting multiple times while the warranty was active, I felt confused and concerned about the potential health risks for myself and my pregnant daughter. Travis County confirmed the range posed serious health hazards. I am requesting Lowe's to replace all the appliances in my kitchen as this experience has been distressing for my family. I believe it is the right thing to do given that I still have the hazardous range at home and have faced misinformation and lack of accountability from Lowe's and Whirlpool. My priority is the safety of my family and fair compensation for the distress caused. I have been dealing with this issue since August and I expected better customer care from Lowe's. Thank you.

On Friday, November 25, [redacted], I bought an LG Washer. Initially, I was only advised to purchase new hoses for the washer, as mine were old. I wasn't informed about needing a drip pan. Despite being told I would be the first delivery on Saturday, the delivery person later said I was scheduled last. They accidentally broke my existing drip pan and suggested cutting it to fit the new washer. We had to buy a new drip pan at Lowes in North Charleston. At the store, we discovered our delivery was supposed to be at 9 a.m., but there were various delivery times throughout the day. We were only notified when the delivery was ten minutes away. They arrived without the drip pan, claiming each truck should have multiple; this caused a wasted day. A new delivery time for Monday was just informed, which doesn't work for my teaching schedule and my husband's unpredictable work hours at a Law Firm. Despite one helpful staff member at Lowes North Charleston, I'm considering closing my account at Lowes Goose Creek, South Carolina, due to this disappointing experience. I'm now inclined to shop at Home Depot instead.

I bought a Husqvarna riding mower in May [redacted]. In September, it started running rough with only 48 hours on the meter. Discovered the air cleaner was missing. Husqvarna directed me to a repair shop near my home, which fixed it and installed an air filter. Now, I've been charged $63 for the repair by Briggs & Stratton, and they won't honor the warranty. I'm a 68-year-old veteran living on social security, who saved for three years to buy this mower. I always shop at Lowes and made this significant purchase there. I'm requesting Lowes to credit me the $63 or handle the warranty issue with Briggs & Stratton. I find it hard to believe someone would sabotage their new $[redacted] mower intentionally. Appreciate your attention to this matter. Thank you. - Mr. TK Sr.

I was interested in buying a clearance wall oven at store #[redacted], marked down to $[redacted]. However, I was informed by an associate that the manager had put all clearance appliances on hold for a bulk sale. The sign on the appliance stated no holds. I feel disappointed as I was prepared to buy and take it home. This experience has made me reconsider my future purchases at your stores. I will explore other options before deciding.

I have been a long-time customer of Lowe’s. Unfortunately, my husband passed away earlier this year. In August, I made a significant purchase for Pergo flooring, totaling over $[redacted]. When I received the bill stating there was a remaining balance of $59.60, I was surprised. Upon contacting Lowe’s, I initially believed they had made a mistake but later realized I had left this balance unpaid. Despite my willingness to settle the amount, the customer service representative was not understanding. They insisted on speaking with my husband, which I explained was not possible. This interaction left me disappointed. Following a subsequent call where I disclosed my husband’s passing, the representative mentioned I wasn’t required to pay the bill. However, out of respect, I insisted on settling it. Refusing to pay a $1.40 interest charge led to the abrupt closure of my account. This experience has left me feeling disheartened by the lack of compassion from some employees. I have since chosen to close my account due to this incident. I hope Lowe’s can address this matter accordingly. Thank you, Diane Dolese.

I have been struggling to buy a kitchen cabinet knob online for weeks. The website keeps directing me to call [redacted] with error code [redacted]. After contacting the number three times, the representative insisted I visit a local Lowes store for assistance. If I intended to visit the store, I would have done so initially. I am frustrated with the inability to make an online purchase from Lowes. Despite trying three different credit cards that are in good standing, I encounter errors. I have never had issues with Lowes and always manage my bills punctually. I am seeking a resolution and explanation from the corporate office regarding this apparent block preventing me from shopping at Lowes online. Kindly reach out to me at [redacted]. Thank you. - Wendy B.

The pole from Lowe's fell and damaged my truck, which is concerning as the equipment should have been secured to avoid accidents. Despite my attempts to communicate the issue, Lowe's refuses to acknowledge their responsibility. It worries me that similar incidents could harm others in the future. I have alerted the district attorney about Lowe's lack of insurance confirmation and their treatment of veterans and first responders. The damage to my truck has taken a toll on me both mentally and physically, and this has also been brought to the attention of the district attorney.

Good afternoon, we purchased a slide-in range oven on 11/3/[redacted] from the Keller, TX location. Unfortunately, we received a drip-in instead. Walter Momanyi assured us that Lowes delivery could cut the granite to make it fit if needed, but they were unable to do so. Now, we need to hire a granite person at an extra cost. The microwave delivery person measured and said the range would fit, but it is actually one inch too wide on each side. Our current range is hard-wired, so we now need to hire an electrician to install an electrical box. This has been very disappointing as Thanksgiving is just two weeks away, and the range is still not installed.

On November 3rd, I bought 35 privacy fence panels on sale with a 10% discount from Lowe’s in Lee’s Summit, MO. Despite paying workers to install them, they struggled to align the panels with the posts. After installing 15 panels, it was evident that they were all misaligned, ranging from half an inch to 1 1/2 inches short or approximately 1 inch too long. In a conversation with the manager, Mr. Mike Baumgartner, regarding the defective products, he initially suggested bringing them back, but I explained that half were already installed. I expressed concern that exchanging them could lead to receiving more subpar panels. Despite showing videos and pictures of the issues, Mr. Baumgartner claimed they don’t inspect all the products. Faced with a deadline to build the fence before winter, I had to continue despite the flawed panels.

I recently visited the Lowe's location at [redacted] Veterans Parkway Columbus, GA [redacted]. As I was browsing for kitchen suite options for my home renovation, I stumbled upon ledger stones priced at $2.49 without a specified unit of measurement. When I reached the cashier, Jessica, the stones didn't ring up as marked, leading to a disappointing customer service experience. Jessica dismissed my concerns and even engaged in unprofessional behavior while the manager, Florita, failed to address the situation appropriately. As a loyal Lowe's customer, this encounter has left me disheartened, especially considering Lowe's supposed commitment to veterans. I plan to escalate this issue to corporate and request a discussion on this matter.