Lowe's Customer Service Issues

I recently purchased a new Bosch quiet dishwasher for my wife. It was delivered today and I installed it. However, it does not work at all and displays an E-23 error. After researching online, I discovered it indicates a drain issue. Given that it has never been used and had no water in it, I am unsure how this can be the problem. I simply wanted to surprise my wife with a new dishwasher and now I am facing this issue. I hope to resolve this promptly to avoid any further inconvenience. Thank you for your assistance. Sincerely, D. Gonzales.

I visited Lowe's in Muskegon, Michigan yesterday. Due to a foot injury, I used a riding cart and gathered items in the home improvement section. I opted not to ask for help as employees appeared occupied. When I briefly stepped away to another area, I returned to find an employee had emptied my cart back onto the shelf. I was understandably upset with the situation and expressed my frustration. A female manager intervened, but I felt dissatisfied with the overall experience. I've received better service at Menards and plan to shop there in the future. Thank you.

I am looking to resolve this issue, however, it seems you believe it is already fixed. While you see it as resolved, I am left with a new dishwasher that remains nonfunctional. Your perspective differs from mine. I am disheartened by the experience and may reconsider future purchases at Lowe's despite my past significant investments there. This dissatisfaction may lead me to end my patronage swiftly. I am deeply disappointed by what I perceive as a waste of money on an ineffective appliance.

My spouse and I frequently shop at Lowes. On 7/5/19, we bought 20 cinder blocks. I am 58 years old, recently had back surgery, and my husband is 72 years old, weighs [redacted] pounds, and is undergoing chemo. I requested assistance loading the cinder blocks but had to load 12 ourselves before an elderly staff member helped us. On 7/10/19, my husband returned to the same store and purchased 20 more cinder blocks. Despite asking for help from three employees, nobody assisted him, so he loaded them himself. I believe the employees at this Cortland, NY store need to be more attentive to customer needs.

I recently obtained a line of credit from Lowes to acquire a Husqvarna riding lawn mower. Sadly, the mower, still under warranty, is not starting after only 15 months of use. The recommended Husqvarna dealer is delaying pickup by 2 1/2 weeks which is unacceptable. I am disappointed by the lack of prompt assistance for a product I am still paying for. This situation has made me hesitant to make future purchases from Lowes or seek services from Husqvarna. It's frustrating not being able to mow my lawn in Elkhart, Indiana.

My spouse and I recently relocated to a new residence and bought a washer and dryer from Lowe's store number [redacted]. Although the washer was new, the dryer was used with a minor scratch on the side. The salesperson at Lowe's assured us that was the only flaw. They arranged for both items to be delivered to us. However, the two delivery individuals were very unprofessional. We heard a loud noise (like a bang/thud) in the front yard and a witness helping us move saw them drop the dryer. Once they installed it in our house, we noticed it was damaged as it made a terrible noise when turned on. The delivery men dismissed the issue and left. When we contacted the local store, the staff was impolite claiming we bought the dryer 'as is' and that delivery was a favor. After speaking with the store manager, we were given the option to return it or contact Maytag for repairs. Maytag was much more helpful, despite not being at fault. The repair technician confirmed the damage was likely due to being dropped. We have been without a functional dryer for over two weeks now and the part needed for repair is on back order. This frustrating experience has led us to decide not to patronize Lowe's stores in the future.

I am concerned about the lack of attention given to regular customers like me at Lowe's. The requirement of having a "my Lowes" card to park closer and feeling like I am being singled out is unsettling. I believe that all customers, regardless of whether they are part of a special group or hold a specific card, should be treated equally. As a loyal customer who spends money at Lowe's, I feel disappointed by this recent change. The new signs and attitudes in the parking lot seem discriminatory and make me question my relationship with Lowe's. Despite not being classified as a professional by Lowe's standards, I am a capable handy worker who frequents the store. I prefer to pay with cash and do not have a "my Lowes" card, which now seems to impact where I can park. The situation is frustrating, and I hope that Lowe's can address this issue before it escalates further.

On July 5, [redacted], I placed an order for a dishwasher at your Utica store. Subsequently, I contacted Install Services to schedule the installation for July 19, [redacted]. Upon reaching out to your store on the installation day to inquire about the timing, I encountered difficulties speaking with multiple representatives before the call abruptly ended. Despite subsequent attempts to seek assistance and facing extended wait times with Install Services, I ultimately opted to visit Low's myself, where I felt disregarded. The lack of concern led me to request a refund, which was processed without much acknowledgment, despite this being a significant sale. Eventually, I sourced the dishwasher from Morehouse Appliance, settling for a Maytag instead of the desired Bosch. Regrettably, this change resulted in another week's wait and missed workday. Although I understand if you are indifferent to my experience, I wanted to share that this has led to my decision not to continue as a valued customer. Additionally, I have tried contacting for rebate cancellation via email without receiving any response.

Subject: Cabinet Order Concerns Dear Lowe’s Saskatoon and Leanne, I am writing to express my extreme disappointment regarding the recent developments concerning my cabinet order. Despite being informed that all the items were in stock and ready for pickup on Sunday, it has come to my attention that this is not the case. I had made extensive arrangements, including securing a truck, hiring assistance, and organizing additional services, all based on the assurance that my complete order would be available as scheduled. It is disheartening to learn that the stock availability was not confirmed until two days before the pickup date, leading to significant inconveniences on my end. I trusted your guidance and advice throughout the process, only to be let down by the lack of proper oversight. I am now left without a functioning kitchen and uncertain about when the missing items will be available. While I understand that the sold items cannot be retrieved, I believe that Lowe’s should take responsibility and consider offering complimentary delivery for the remaining cabinets as a gesture of goodwill. It is important to acknowledge the impact of this situation on the customer and work towards a suitable resolution. Respectfully, Carrie F.

As a loyal Lowe's customer, I recently had a concerning experience that has made me question my ongoing patronage. I needed to repair storm damage at a family home in North Carolina while residing in Massachusetts, presenting challenges with scheduling. Upon purchasing carpet and scheduling a kitchen floor installation, there were multiple delays leading to frustration. When the installers finally arrived, they discovered a calculation error that rendered the purchased materials insufficient, resulting in a cancellation and an uncompleted project. These unexpected setbacks significantly disrupted my family's time in North Carolina and caused inconvenience due to the need for meticulous planning in travel between states.

I had a disappointing experience with Lowe's recently. On 7/18, I visited the store to arrange for a home visit but did not receive the promised email with details. Then, on 7/22, the installer came but I did not hear back from Lowe's as promised. On 7/24, when I went to inquire, I couldn't find anyone to help. Eventually, the department head contacted me and I was able to get the door, but they didn't have it in stock as initially claimed. Despite being told that someone would contact me for installation on 9/26, I did not receive a call. After following up on 9/30, I was asked to wait for a call back. The delays are causing issues as I urgently need the door installed since my house is on the market, and the installer was available last week but no installation date has been set yet.

I recently had a new fridge delivered, but the delivery team could not get it upstairs due to a lack of equipment. After some back and forth, a manager promised to follow up, but I have not received a call back. The fridge was left outside, and upon inspection, there was a dent in the freezer door. Attempts to contact XPO and Lowe's for a resolution have been unsuccessful. I feel frustrated by the lack of response and would like a replacement or a refund for the damaged item. In case a higher authority reads this, my contact numbers are [redacted]. I am eager to have this issue resolved promptly. Thank you.

I recently received a refrigerator through the Peco Lowe's program, but it was not working properly, causing me to lose my insulin supply and all my food over the last three months. As a senior amputee and veteran on a fixed income, this situation has left me without the means to purchase new items. Despite speaking to Mrs. Moore, who claims to be in charge, no satisfactory resolution has been provided. I am frustrated and disappointed by the lack of action taken to address this issue. The extreme heat in Philadelphia last week made it even more challenging as I had no access to cold beverages. I urge someone to contact me promptly to rectify this situation. Your attention to this matter is greatly appreciated. Thank you, Carlos Paige.

Dear Customer Service Team, I would like to address my recent experience with Lowe's in Davie, Florida store# [redacted] regarding the purchase and installation of a front door and window in March [redacted]. After a prolonged process due to permit delays, various issues arose with the installation. The subcontractors provided incorrect measurements and delivered floor model items with price tags attached. Communication regarding timelines and updates was lacking, leading to multiple inconveniences on my end. Despite assurances from the manager, there has been a delay in resolving the situation as of August 3rd, nearly five months since the initial purchase. I am concerned about the lack of professionalism and attention to detail in handling my order. I urge for a prompt resolution and proper installation, as I have taken time off work twice for this matter. Please ensure that the necessary corrections are made, and the work is completed efficiently. I would appreciate your swift action to rectify this before considering a cancellation and requesting a refund of the amount paid ($[redacted].94). Thank you for your attention to this matter.

I had a terrible experience with customer service at a store recently. The employee was unhelpful and refused to return my plumbing items without a receipt, citing store policy. He even suggested I go to a different branch for assistance. Feeling frustrated, I questioned his explanation and realized he was not being truthful about the policy. Despite his supervisor getting involved, I was still unable to return the items without a receipt. I reached out to Lowe's via email but have not received a response. I am now considering escalating this issue to corporate as I am disappointed with how they handle customer concerns. I would appreciate it if someone could provide me with contact information for Lowe's corporate office. Thank you.

I am Bryan Wallace from a school in Canton, GA. I oversee the Student Council at Free Home Elementary. We are working on a project to provide fresh fruits and vegetables to students in need of food assistance. With a greenhouse on our campus, we aim to support 30% of our students who require food bags for the weekend. While we typically include canned or perishable items, we lack fresh produce. I am looking to partner with Lowes to obtain plants for our greenhouse to enhance the food bags program. Can someone direct me to the right contact person to collaborate on this initiative?

Instead of leaving closed Lowe's stores empty, why not repurpose them into local training centers for tradespeople? By training future tradespeople, Lowe's could contribute to local communities and address the shortage of skilled contractors in the United States. Retired professionals could even become instructors, passing on their knowledge. This initiative would not only benefit the individuals who receive training but also foster customer loyalty to Lowe's. For instance, the large Lowe's store in Mankato, Minnesota could be transformed into a training facility. This innovative idea could bring life back to vacant stores while meeting a crucial need in the construction industry. Regards, D. Hylen

During my recent visit to Lowe's at Northway Mall in Albany, NY, I encountered exceptional service from Robert. He efficiently handled my order, assisted with a return, and even helped load trucks for multiple customers, including mine. Despite the positive experience with Robert, attempting to commend him over the phone was frustrating. My initial calls went unanswered, and when I finally reached a staff member, I was bounced around, left on hold, and ultimately told the managers were unavailable. This detracted from my effort to express gratitude for Robert's hard work. Additionally, during my return transaction, I observed staff members discussing operational issues rather than providing attentive service. It would have been more customer-centric if they had prioritized assisting me first. - Michelle Brust

Subject: Invitation to PurpleStride 5K Event Hello Management, I'm Kim Vogelsang, the logistics chair for the Broward-Palm Beach Affiliate of the Pancreatic Cancer Action Network. We are hosting a PurpleStride 5K event on November 17, [redacted], at [redacted] Glades Rd, Boca Raton, FL [redacted]. With [redacted] attendees, we are raising funds for pancreatic cancer research and patient care. As a nonprofit, we would love if your company could join us by setting up a kids' table with an activity or donating a gift card. Pancreatic cancer is set to be the second most deadly cancer this year, with only a 9% survival rate. If you're interested, please contact me at [redacted] or [redacted] Donations can be sent to: Kim Vogelsang [redacted] NE 5st Court Ft Lauderdale, FL [redacted] Thank you for your time and consideration. Best regards, Kim Vogelsang Volunteer & PurpleStride Logistic Chair Broward-Palm Beach Affiliate, Pancreatic Cancer Action Network www.pancan.org [redacted] [redacted]

In January [redacted], I enrolled in paperless billing due to consistent issues with not receiving my physical bills, which resulted in multiple accrued late fees during [redacted]. Despite contacting customer service several times last year about the missing bills, I repeatedly received the same response promising to mail out a new bill within 7 to 10 days but could not reverse the late fees as per Lowe's policy. Transitioning to paperless billing was an attempt to avoid further financial losses after incurring over $[redacted] in [redacted] and another $30 in [redacted] due to undelivered bills. Unfortunately, as of August 16, [redacted], I have not received any email notifications for my monthly bills since opting for paperless statements in January. Even after reaching out to customer service and receiving an email address which did not resolve the issue, I am still at a loss. Despite confirming my enrollment in January, I was shocked to discover another $27 late fee on my July bill for an electronic statement I never received. As a disabled veteran on a fixed income, these recurring late fees are a significant burden, especially when I have never had issues receiving other essential paper bills like CareCredit, Home Depot, and utility bills. Lowes has been my go-to store for home renovations for the past 20 years, but I need this billing issue addressed before considering any future purchases. Your prompt assistance in resolving this recurring problem would be greatly appreciated.