Littlewoods Catalogue Customer Service Issues

I returned two dog coats promptly after receiving them. The first coat was sent back on 17-12-21, and the second on 18-12-21. However, on 10-1-22, both appear on my account with over £40 charged. I doubt Littlewoods hasn't received them given the time passed. I won't pay over £40 for items I've returned, as it would leave me with unnecessary credit. I'd prefer to have the money back in my bank account rather than as credit at a catalogue account. - Michelle Rushton

On December 15, [redacted], I ordered three duvet sets which were delivered on December 17, [redacted]. I opted to keep only one set and returned the other two on December 21, [redacted]. In my follow-up call to customer service on January 12, [redacted], I was informed that the returns were not reflected in my account. Although I misplaced the receipt with the item return number, I have the tracking number showing the courier collected the items on December 22, [redacted]. Despite visiting the shop to request a reprint, they could only provide receipts for the past seven days. The tracking number for the return is BDL7FL9, and I've shared the tracking details from my email for reference. I hope this helps resolve the issue promptly. Thank you, Miss Sharon Youde. My Littlewoods account number is [redacted]4.

Subject: Issue with Order Delivery Dear Sir/Madam, I am reaching out to address a concern regarding my online order. The problem arose when I ordered an item prior to Christmas. Despite allowing for ample time considering Covid-19 delays, the item has yet to arrive. I am unable to track it as it does not appear on my Littlewoods account. My account number is [redacted], and the order was placed on [redacted]-12-01. This delay has been quite frustrating. I kindly request a refund or for the order to be replaced. I anticipate your swift attention to this matter. To maintain a clear record, I prefer correspondence via this email address. Best regards, CG Registered email: [redacted] Order number: [redacted] Address: 17 Tynwald Road, Douglas Isle of Man IM2 6ja

Hi, I am Christine Fielding. My account number is [redacted]8. My address is 95 Kentmere Drive, Blackburn, Lancs BB2 5HL. I made an order on the 19th of December with a delivery set for the 22nd of December. Unfortunately, the 7 items with codes RF9MQ, RMRAT, RLFVR, RUQ7L, RW7LG, TEAGP, and TFC7W have not been dispatched. The last update I saw was on the 19th of December at 06:17 AM. Despite trying to call, I have only been able to reach an automated machine. I would like to cancel these items, as they seem to be delayed and I no longer wish to receive them. Thank you for your assistance. Best Regards, C Fielding

I ordered a Milan 5 Drawer Chest of Drawers on December 28, [redacted], and was expecting it to arrive by January 4, [redacted], as confirmed on the app and through an SMS with a tracking link from Tuffnells on December 29, [redacted]. It's now February 14, [redacted], and I still haven't received it. Despite multiple attempts to contact Littlewoods, I haven't been able to reach them due to my busy work schedule. Littlewoods has been unresponsive, and even Tuffnells redirected me back to them. I'm frustrated with the lack of communication and would like to either cancel the order or finally receive the item.

I bought a Dell Inspiron from Littlewoods, but it arrived faulty. Despite mailing it back, I couldn't find a way to print a return label from my account. I sent it back to Littlewoods at my own expense of around £17.82. They confirmed receiving the parcel, but it hasn't been updated in my account yet. I reached out to them regarding this issue, but I have not received any acknowledgment. My account number with them is [redacted]9. I'm worried they might charge me on my Littlewoods account for a product I've already returned. The parcel was sent back via Parcelforce on Thursday, 10.02.[redacted], and signed for by Littlewoods on Monday, 14.02.[redacted].

I returned the iPhone XR to Littlewoods, but they claim they couldn't find any issues and are sending the phone back to me. I no longer want the phone as I already have a better one without any problems. Despite explaining this, they insist that even if I refuse the delivery, I still have to pay for the phone. This situation is distressing because I cannot afford to pay for both phones, especially since they are both from Littlewoods. I'm unsure of what steps to take next. Your assistance is greatly appreciated.

Hello, my name is Paul C., and my account number is [redacted]. I was approved a credit limit of £[redacted]. I purchased an item for £[redacted], agreeing to pay £9 per week over 20 weeks. Upon delivery, I immediately made a payment of £9. Later, I received a statement requesting a minimum payment of £36 on 18.03.[redacted]. By that date, I had already paid £27, including the initial £9. I clarified with customer service that I had made the first payment before the statement date. Subsequently, I paid another £9 on 23.03.[redacted], and Littlewoods refunded my initial £9. To my surprise, I was charged £12 for a late payment, leaving me £9 in arrears. The new statement indicates a payment of £57 by April 15th, which is higher than the agreed £9 weekly payment. I was unaware that payments were to be made after receiving a statement. I feel frustrated with this situation, as I believe I have been misled by Littlewoods into paying more than the item's cost. I urge Littlewoods to review my account, waive the late payment charge, and address the discrepancy in my payments. I hope to receive a fair resolution to this matter promptly. Thank you. Paul C.

I recently was asked for my account number instead of my password for security reasons, which I understand. However, since I haven't used it in years, I've forgotten it. I've been trying for two days to get help through various phone numbers on the site and emails, but I haven't made any progress. Additionally, I returned an item instead of canceling it, and it still shows up on my account, potentially leading to a charge. The delivery person arrived to pick it up, but the item hadn't even been delivered yet. This situation is quite frustrating, and I hope to resolve these issues more easily. Best Regards

Hello, my name is Renata Peixoto. My account number is [redacted]8. I recently purchased a Rowlinson garden retreat, but upon checking my account, I noticed that it is set up for only 20 weeks instead of the 52 weeks I agreed upon. I would appreciate it if you could review my account and adjust the payment plan to 52 weeks interest-free as originally advertised. Thank you.

I purchased a dishwasher from Littlewoods on 13/04/[redacted]. However, I was informed a week later that the item was returned to the warehouse without a clear explanation. After contacting an advisor who mentioned the order was likely cancelled due to possible damage, I opted to cancel the order entirely. They assured me a refund of £[redacted].98 would be processed by early May. Despite this, the dishwasher is still displayed on my account, prompting payment reminders despite a £[redacted].99 balance after making an £80 payment in May. I have proof of the refund and should have a £20 credit, but customer service claimed I must continue payments under the 20-week plan. When seeking clarification, the advisor abruptly ended the call without a resolution. I am frustrated by the ongoing harassment for payment when I am financially ahead, and I am considering closing my account due to this poor experience. Thanks, Leanne

I purchased two curtain poles, and due to being away on the initial delivery date, I rescheduled it for the 20th May. Unfortunately, I was unaware that the new delivery would go to a depot in Livingston instead of my home, making it difficult for me to collect the parcel. After reaching out to Yodel via email, they had promised delivery at my home, but that did not occur. Although the items are marked on my statement, I have yet to receive them. I'm seeking guidance on the next steps to resolve this issue.

I recently received a defective record player and am looking to exchange it. The turntable is malfunctioning, and I did not receive any return labels with the item. I am unable to return it until I receive the necessary labels from you. There was no paperwork enclosed with the item, causing frustration as I navigate through screens to resolve this. I am in need of speaking to a representative and feel disappointed with the lack of support from Littlewoods regarding this matter. Despite being a customer for 30 years, it seems my loyalty is not valued.

I recently received a Daewoo 3 in 1 portable air conditioner. After unpacking and using it for an hour, I found it to be extremely loud. As someone who is hypersensitive to noise, I was disappointed by the level of noise it produced. It makes it impossible to hear the TV unless it's turned up to a volume that disturbs my neighbors. When I tried to return it, I discovered that opened items are non-returnable and can only be exchanged. There is no other product in the same price range of £[redacted] that I am interested in. Despite being a customer for 15 to 20 years and never having returned anything before, the return policy is not accommodating for someone with disabilities like myself who struggle to visit a store due to my physical conditions. I am appalled by the lack of consideration for customers with disabilities. I am planning to close my account and escalate the issue. The air conditioner has been put back in the box after just an hour of use. Your assistance would be greatly appreciated.

Subject: Concern Regarding Purchase of Luxor 32" Smart TV from Littlewoods I am writing to address the issues I have encountered with my recent purchase of a Luxor 32" smart TV from Littlewoods. I used my debit card to buy the TV for £[redacted].99 on June 2nd. Upon delivery on the 4th, I discovered that the bottom of the screen was shattered. I promptly contacted Littlewoods on the 6th to request a return and replacement. Although the replacement arrived on the 10th, the faulty TV was not picked up as arranged. After further communication and rescheduling, the TV was supposed to be collected on the 24th, causing me to spend my day off waiting. As the 30-day return period is ending, I am now facing losing £[redacted].99. According to the Consumer Rights Act [redacted], products must be as described, fit for purpose, and of satisfactory quality. Given the circumstances, I am entitled to a refund. I kindly ask for confirmation of the resolution within 14 days from today. Sincerely, Audra B.

After receiving your response regarding my mother's account [redacted], Ref CET[redacted], I am disappointed with the decision not to address her complaint. The account opened on August 28, [redacted], with a £[redacted] limit. The last payment was made in October [redacted], shortly after opening the account following my brother's passing. Despite your claim of conducting proper credit checks, my mother had a poor credit rating prior to this. She is currently facing mental health challenges, making your approach insensitive. I am escalating this matter within your company as this situation is unfair and distressing for my family, who has already endured significant loss. Lowell has been understanding throughout this process, but your approach has been unacceptable. We are prepared to take this matter further if necessary to ensure my mother's well-being. She is struggling financially, relying on support services, and cannot afford additional stress from debt collection. Your lack of empathy regarding mental health concerns is concerning, and we will take action to protect her. Sincerely, M Doyle (daughter)

I recently bought your Littlewoods Aran sweater pattern [redacted]. The pattern instructions are excellent. However, I usually find wool itchy and scratchy, so I plan to use a softer yarn like alpaca or cashmere for this project. Could you recommend a different fiber yarn for this beautiful sweater? Also, I have a question about the sleeve length. The pattern suggests 17 3/4 inches for a 40-inch bust size, but when I measured my arms, they came out to 24 inches each. Is it possible my arms are 6 1/4 inches longer than your model's? My aunts, who knitted sweaters for me in the past, usually added 3-4 inches to the sleeve length, never over 6 inches. Am I measuring incorrectly? Any advice would be greatly appreciated. Thank you.

I have been trying to contact you regarding a missing return invoice from our previous conversation. I am unable to access my account after relocating temporarily due to illness. I changed my address to receive orders and mail from Littlewoods at my friend's place, but now we have decided I will be staying there permanently. I need to speak with an advisor by phone to address payment and return matters. Despite trying for three days, I am blocked from my account and have not received any communication explaining the situation, which I find unprofessional. It is concerning that despite speaking with an advisor four days ago, no information was provided.

I reached out to Littlewoods on the 26th to request a return code. I attempted to send the item back at both the post office and a parcel shop, but was told I needed a code to process the return. Being disabled and recently discharged from the hospital, this was frustrating. I followed all the steps on the return page, but never received the necessary code. My attempts to contact them over the phone and online were unsuccessful, and I even got blocked from contacting them online. I was shocked that I couldn't pay for my previous orders due to this communication issue. This level of customer service is unacceptable, especially coming from a UK-based company like Littlewoods.

Hello, I contacted you regarding a return request on 22/08/22. I received a confirmation email from you, but I have not received the return label from the post office. I followed up with another email on 01/09/22 to remind you that I am still waiting for the label and requested your assistance. Unfortunately, I have not received any response from the post office or from you regarding my second email. I still need to return the items I have and an additional item, the bamboo plus oversized button blazer with the code V23WQ. Can you please assist me with this matter? Thank you.