Littlewoods Catalogue Customer Service Issues

I was expecting a package on the 2nd, but it didn't arrive. Today, a parcel was delivered, but not the one from yesterday. Another package is scheduled for the 5th, and the delivery driver mentioned they might deliver that one too. I asked if the missing package from yesterday could be with today's delivery. Can you please check why it wasn't delivered and provide me with an update on when I can expect it? It's a Child paw patrol mini sofa.

I had a very poor customer experience on Tuesday, September 7th. I couldn't complete the online return process past the 2nd stage using the app or website. The advisor I spoke to was patronizing when I explained the issue was not my fault. When I inquired about alternative options for customers without internet access, I received no response. I requested to file a complaint and was told by the advisor's manager that I couldn't do so. As a loyal 30-year customer with a high credit limit of 8k, I was left feeling very disappointed. I am choosing to settle my account and leave due to this mistreatment. I plan to escalate my concerns to the ombudsman as I believe I have been discriminated against and denied my right to complain. The advisor had disruptive background noise during the call, unlike the usual quality service I expect. I hope for a callback to address this situation.

I need assistance arranging for a courier to collect my parcel due to my disability. Trying to return it online does not provide a courier option. Contacting customer services didn't work as I lack some required information. I cannot find an updated orderline number to speak to a representative. There are no return labels in the parcels anymore, and I am unable to print one. The online numbers for LW I found are not in use. The return process is not simple at all. I am frustrated and struggling to send the item back. Other companies provide return labels and courier services, making it easier. Not having an updated orderline number or a person to talk to is challenging. I hope to receive the orderline number to speak with someone or to have a label sent with a pickup arranged. It may be helpful to review your returns policy.

Subject: Issue with Order and Promo Code RTW4H I am encountering difficulties contacting your call center on this Sunday. The email address provided on your website seems to be incorrect as my messages are being returned. This is my third attempt to address an issue regarding my recent order. I used the promo code RTW4H for a £30 discount, but upon receiving the Buy Now Pay Later confirmation, the £30 offer is not reflected. My account number is [redacted]0. I tried calling, but the line is closed. Can you confirm the £30 refund as stated in the offer letter? If not, please cancel the order. This purchase will be my last with Littlewoods if this matter is not resolved promptly. Dennis J. S. [redacted] [redacted] Home number: 01[redacted]03 Mobile: 07[redacted]79 Order Details: Item: Air Purifier 4 HE400UK TFCL911** Total: £[redacted].73 Delivery: £0.00 Total Amount: £[redacted].73 I would appreciate your prompt response to avoid cancellation of the order. Thank you.

Good Afternoon, I am reaching out regarding the candy Fridge freezer my daughter, Y. F., purchased from Littlewoods. Despite being only 3 months old, it is unusable. The engineer's report was sent to the insurance, but we are unable to reach anybody, including their complaints department. This situation is unacceptable, leaving us without a fridge for 3 weeks, impacting my daughter who has two small children and a newborn. The lack of assistance is causing immense stress. We expect the faulty product to be replaced promptly before any payment is made. It is crucial that this matter is addressed promptly to avoid further complications. Thank you for your attention to this matter.

I purchased an Adidas t-shirt for £25, but it was never delivered to me. Despite being home with a controlled entry system, Yodel claims the driver delivered it, which is untrue. I requested photographic evidence, which they denied. Littlewoods promised a response within 24 hours and a refund, but neither occurred. I had to pay £25 for an undelivered item, which is frustrating. I've been a loyal Littlewoods customer for years but now feel reluctant to shop due to this experience. I hope this issue can be investigated as I am disappointed with Yodel and Littlewoods for not resolving the matter as promised.

I recently returned a pair of boots, but the refund has not been reflected in my account balance. Littlewoods is asking for a payment of £64 this month instead of the expected £25. Despite contacting them multiple times to adjust my account for previous returns, the issue persists. I need the £48 refund for the returned item to be deducted from my balance and my monthly payment adjusted correctly.

I received a delivery that was mishandled by the Yodel delivery driver. The package was thrown into the garden fish pond, causing all the items, which were clothes for Christmas presents, to get wet. Despite being home during the delivery, the parcel was left outside unnecessarily. To reach our back garden, the driver had to throw the parcel over my neighbor's garden fence. The delivery company advised me to contact you regarding the return and replacement of the items. Since the items are too wet to send back at the moment, I seek guidance on how to proceed. My account number is [redacted]3. Thank you.

Hello, I am reaching out regarding several items I returned that have not yet been credited to my account. Unfortunately, I am unable to reach anyone by phone and have not received a reply to my email. The items I returned are as follows: 1. Barbour sweatshirt (Order date: 23 Oct) - R4UKF2J 2. Adidas tracksuit size small (Order date: 1 Nov) - RQFYP11 3. NA-PA pants size 16 - RVHDX11 4. Adidas tracksuit medium and small - RHWYEIK 5. Adidas pants medium (Order date: 5 Nov) - RRC7GIZ I appreciate your assistance in resolving this matter promptly. Thank you, Ann K. 37 King Street Clydebank G81 1DS Account number: [redacted] The items were returned to the Clydebank post office on 18 Nov. Thank you.

Hello, I recently received an email stating that additional checks were done on my account, but I couldn't use the £[redacted] credit. I accidentally put £[redacted].98 into the account to pay for an item. Since I no longer need the account, I would like to get my money back that I deposited into it. I want the £[redacted].98 returned to the bank account from where I mistakenly transferred it. I haven't made any purchases, so I would appreciate your help in returning this amount. Thank you.

Subject: Confusion Regarding Recent Return Dear Sirs, I hope this message finds you well. I am writing regarding my recent return of a twin pushchair product. My account number is ‪[redacted]5‬. Upon returning the product, I was credited the amount to my account. However, on December 7th, I received a text message stating that you had received the product. Since then, I have received conflicting messages indicating that the product has not been received and that my account has been charged for it. I am quite confused by this situation and would greatly appreciate it if you could clarify why I have been charged despite the return and the mixed messages I have received. I eagerly await your prompt response. Kind regards, Chelsie L.

I placed an order on your website, and it was shipped to Yodel, which received it on Tuesday, December 7th at their depot. Today is Wednesday, December 15th, and the parcel has not been sent out for delivery yet; instead, it's been sitting in their depot. I've reached out to Yodel twice, and the second time, I was advised to contact Littlewoods. This parcel is a Christmas gift for my daughter, and it would mean a lot to have it in time for the holiday.

I recently ordered a Hugo Boss Orange perfume and received a ladies coat instead due to a mix-up. Despite returning the coat and explaining the situation to Littlewoods customer service, the perfume has not been credited back to me. While the second return has been refunded, the perfume is still showing on my bill. I have contacted customer service twice, but have not been able to resolve the issue as they seem to misunderstand the situation.

Hello, I placed an order for a Superdry Studio Lightweight Taupe Men's Coat in size XL through BNPL on December 10th. Realizing it was quite expensive, I promptly cancelled the order. I received an email confirming the cancellation, but I am concerned the item might still be shipped. As of December 18th, I have not received the coat, yet I see I am still being charged for it on my account. Kindly assist in removing the charge from my BNPL bill. Thank you, Mrs. O. [redacted]3.

Account Number: T[redacted] Hello, on December 14th, I placed an order with number [redacted]49 at 16:40. I wanted to avail of the 20% discount offer using the code RTVDE, but I couldn't find a place to apply the code during the checkout process. I have been a loyal customer of Littlewoods for many years, and I believe it is unfair that I couldn't use the discount as expected. Can you assist me with this issue? Thank you, Lorna S.

I received my package a few hours ago, and upon opening it, I was disappointed with the quality of the coat. It appears to have been worn before, with fabric pulls, threading on the edges, blonde and white hairs both inside and outside, as well as a 3-inch dirt mark at the front. I am surprised this passed quality control. I have taken photos for you to review. Please replace this expensive coat. My account number is [redacted]0 under Samantha J. Order number [redacted]. Thank you.

I'm reaching out for assistance with my Candy washer/dryer purchased through my mother's catalogue. It's been over a year since I bought it, and the manufacturer's warranty has expired, but I have a service guarantee for three years. Unfortunately, I've misplaced the paperwork and am experiencing issues with error codes, strange noises, and water filling up during drying cycles. I'm interested in arranging a repair as soon as possible, especially since I'm still making payments through the catalogue. My name is David Wooding, and the delivery address is 25 Pollys Lock, Newport, Shropshire TF10 7FW. The order was placed under Account No. [redacted]2 for Mrs. Linda Wooding at 93 Hinksley Road, Flitwick, Bedfordshire MK45 1ES. I hope there is a record of the warranty I purchased for the appliance.

I made a purchase from Littlewoods and arranged for CPlusyodel to deliver it to a different address. I missed the delivery due to personal reasons, and now the item is being returned to Littlewoods by CPlusyodel. I am wondering if the refund will be credited back to my account. I have a payment due in a few days, and I want to make sure I am not charged for an item I did not receive. Thank you, Hannah.

I made an online payment, and the amount has been deducted from my bank account. Usually, I receive a text or email confirming the payment, which I haven't received yet. Additionally, the transaction is showing as pending in my bank account. Typically, this does not happen. I'm concerned because if the payment isn't processed within 8 days, it will be refunded, a process that might take up to 30 days. Unfortunately, I don't have extra money to make another payment before then, and my deadline is the 7th of January. My bank has informed me that once you accept the payment, the pending status should disappear. Could you please resolve this issue promptly?

I returned 6 items for credit, but I am still being billed for all 6 items. I paid one bill to avoid overdue charges, essentially paying for items I have not received. I tried calling and reaching out on social media platforms but received no response. I also emailed but have not heard back. I contacted trading standards because Littlewoods has not addressed my concern.