Littlewoods Catalogue Customer Service Issues

I have encountered numerous issues with a New Astbury 2-drawer bed I purchased on May 4th. It was returned to the supplier by ArrowXL, damaged. Subsequently, I placed a new order on July 19th for £[redacted].64, only to realize there are variations in pricing for the same item. To ensure a replacement for the original bed, I was advised to reorder it on July 27th, which I did at a lower price of £[redacted].00. I believe that both beds should be priced at £[redacted].00 to account for the differences in cost. Given the complications with the initial order, I request this adjustment be made. Thank you. - M J Gilford

Subject: Issue with 'LEON COMPACT SIDEBOARD' Order Hello, I am MRS M KERRIGAN, customer no. G[redacted], and I purchased the 'LEON COMPACT SIDEBOARD' from Littlewoods.com on 24 SEPT. [redacted] with product no. PH7N635. I realized a mistake with the drawer sides during assembly as I had six left pieces and no right-sided pieces, when three of each were required. As the item is almost fully assembled, I understand it may not qualify for your home approval policy. However, I would like to request replacement parts from the supplier for the correct pieces. I need six x LO3-[redacted] parts and three LO3-[redacted] parts. I appreciate your assistance and look forward to your response. Thank you and stay safe. Warm Regards, Michelle Kerrigan

Hello Littlewoods customer service team, I am reaching out for assistance regarding my recent order of a Vax hoover placed on October 25th. Upon receiving the product, I found it to be flimsy for the price paid. In my attempt to return it, I inadvertently forgot to include some attachments. I have already sent back the hoover via collect + with tracking number C6VR386 but still have the attachments in my possession. I am worried about how to return them to you now. My account number is [redacted]4, and my name is Mrs. Lynne Quirke. Any guidance on how to proceed would be greatly appreciated. Thank you for your help. Warm regards, Lynne Quirke

Hello, I placed an order on October 8th for a Venetian Sideboard and Venetian TV unit with order number [redacted]99. The TV unit was delivered on October 20th, but I have not yet received the sideboard. Despite attempting to cancel the order online, I was unsuccessful. On October 24th, the delivery company contacted me and I informed them of my desire to cancel the order. They mentioned that the item would be returned to Littlewoods. When checking my orders on the Littlewoods website and tracking the parcel, it indicates that the order was cancelled at the Wigan Hub on October 24th, which coincides with the date of contact from the delivery company. I kindly request that the sideboard be cancelled from my account as I have not received it. Thank you, Louise D.

I have been attempting to reach a team member to return a damaged item, the Gatsby foot stool with item number 46CRK. I reported the damage in September upon delivery, sent a letter, but received no response. After waiting three months for the item, I found that part of the leatherette is ripped, and the cushion is misshaped. I am seeking to return it, but lack the packaging and return note. Phone calls have been challenging and unproductive. I request a prompt pick-up by a driver as I discovered this page today, 23.11.20, after searching for your email address. I prefer a refund over a replacement due to the long wait.

I recently bought an iPhone XR, and I've been experiencing numerous issues since then. When I'm outside using my data, I struggle to get a connection promptly. The same problem occurs when I'm inside using Wi-Fi. Anyone I speak to on the phone complains that I either break up or lose the connection, whether I'm indoors or outdoors. I find myself constantly refreshing the phone, which is quite frustrating. Therefore, I would like to return this item. L. Doyle 42/2 Princes Street Rutherglen Glasgow G73 1LG Account: U[redacted]

Dear Customer Service, I recently ordered a bike to be delivered to my daughter's home. Unfortunately, she received a black bike instead of the turquoise one as shown in the picture. The order was placed on the 13th of November [redacted], and the product number is MP6VK. I understand the turquoise bike is out of stock, but I paid £[redacted] for the item, and I am unsure of the next steps to resolve this issue. I look forward to your response. Thank you, Frances Coombs

I apologize for any inconvenience, but I am a bit perplexed about why I am encountering issues when attempting to place an order from your catalog. The system keeps indicating that my order cannot be processed, even though the item I wish to purchase falls within my credit limit. Earlier in the year, I faced difficulties with my payments due to health problems. Although my health still poses challenges, I am managing it more effectively now. I would appreciate your assistance in resolving this matter. Sincerely, Mr. D Wilkinson-Hayes

I purchased an LG 65-inch TV that broke down. I contacted customer service, and they sent a repair technician. He mentioned it would take three days to get the part, but after waiting for two weeks, I reached out to the repair company. They claimed they were awaiting my confirmation to proceed with the repair. Upon contacting Littlewoods, they arranged to pick up the TV, which has now been done. I am currently awaiting my refund as I have been without a TV for weeks and do not have the funds to purchase a new one.

I purchased a gift for my 2-year-old on November 21st and have been checking for tracking updates. The latest update on November 27th mentioned it was "on its way" to the distributor, but it has been 22 days since then. I reached out to the distributor, and they informed me the item hasn't reached them and advised me to contact you. I usually order from Littlewoods without encountering any issues, so this situation has upset me greatly.

Dear Customer Service, I am writing in regards to my account under the name of Mr. P Gordon, with account number [redacted]3. I am seeking clarification as to why my Direct Debit payment has ceased functioning, resulting in a late fee charge. We have not terminated the Direct Debit from our end, which raises confusion on our part. Could you please shed light on why the payment failed to process through our designated method and kindly remove the £12.00 late fee from the balance? Our history with Littlewoods spans several years, with a credit limit of £[redacted].00. This payment issue is unprecedented for us, considering our prolonged usage. Despite not utilizing the account recently, the failure of the direct debit remains perplexing. Your prompt attention to this matter is greatly valued. Thank you.

Subject: Issues with Recent Order and Refund I recently placed an order for a gold wedding band with the account number [redacted] on 15th December. Despite returning the initial ring due to a sizing issue, I was disappointed to find that the replacement ring I received, with an additional charge of £42 for a larger size, arrived with a different diamond cut and without the promised engraving "Sealed with a Kiss." Unfortunately, the size S ring is still too small. I am eager to understand why I was charged extra and why the engraving was omitted from the replacement. If the received ring is indeed a size S, I would require a size T instead. My attempt to contact you via phone was unsuccessful as I could not locate a contact number on your website. This has been my first interaction with Littlewoods, and regrettably, it has not been satisfactory. I kindly request a prompt resolution to this matter. Please reach out to me at your earliest convenience, preferably via phone at 07[redacted]02. Thank you, J. W.

I placed an order for a sofabed on January 7th and decided to cancel it on January 13th. After inquiring about the cancellation, I was informed that it was processed, but I have yet to receive a refund. However, when I called a week later, I was told that the order was still active and scheduled for delivery on January 26th. The item never arrived, and I was informed that it was actually canceled on January 13th, and a refund would be processed within 5 days. Despite the cancellation date, I have not received my refund yet. During my calls to customer service, I experienced long wait times, being placed on hold for at least 20 to 30 minutes each time. The representatives I spoke with were not very courteous, asking me to speak slower when answering their questions. This entire experience has deterred me from ordering from your company in the future. I am eager to understand the delay in receiving my refund. Thank you, E. Enright

Dear Sir/Madam, I am encountering issues with accessing my account to settle my bill due today. Despite trying to pay my bill from overseas, your website consistently displays an access denied message. I received a reminder text about the payment deadline today, but I'm unable to process it. Earlier today, I attempted to contact the customer service line for assistance with financial difficulties. Unfortunately, I was placed on hold and subsequently disconnected, costing me E2.00 per minute. I arrived in Brazil for a two-month stay last week. Could you either suspend my account or suggest an alternative method for payment? My attempts to transfer money using my bank account number have not been successful. Regrettably, I am unable to retrieve my account number at the moment. However, please find my contact details below: Kathorina Gavin Leacarrowmore Loughgeorge Claregalway Co. Galway Phone: [redacted] Date of Birth: 17/09/[redacted] Thank you for your attention to this matter. Kind regards, Kathorina Gavin

Dear Customer Service, I opened a new account with a £[redacted] limit and bought a Sharp TV, but I missed a payment due to a mistake on my online banking system which I promptly rectified once notified by your messages. Although I fixed the issue and made all subsequent payments on time, my credit report shows a late payment notice and a reduced credit limit, which has upset me. I have been working hard to repair my credit after past struggles with mental health, and this incident is now my only negative mark. I would appreciate it if you could review the situation, change the late payment entry to a mistake, and restore my original credit limit. I am eager to avoid any misunderstandings about my financial situation when applying for credit in the future. I have been a customer for years and have never encountered such a reaction without any prior contact. I urge you to phone me back or provide a contact number for a discussion. Thank you for your attention to this matter. Sincerely, Nick Esch

Good morning, I recently received the cordless drill set. The first battery charged without any issues, but the second one is showing as faulty on the charger. I've attached a photo for reference. Regards, Yvonne Please complete the following details for quick assistance: 1. Account Holder: Yes 2. Full Name: Yvonne B. 3. Account Number: T[redacted] 4. Date of Birth: 05.01.[redacted] 5. Email: [redacted] If this is about an order, kindly include: - Order Date: - Product / Item Number(s): [redacted]00 Expect a confirmation when we get your email.

On April 14, [redacted], I purchased the Ring Spotlight Cam Wired in white with order number [redacted]87. A few days later, I decided to return it through Royal Mail. My husband had bought a video doorbell on eBay, and we felt that was sufficient, so the Ring camera from Littlewoods was no longer necessary. The package was returned on Wednesday, April 21 at 10:38 am, and was delivered to Littlewoods on 04-23-[redacted], as indicated by Tracking no. (DA[redacted]85GB) Royal Mail Tracked Returns 48™. I have not received the refund in my account or any confirmation email from Littlewoods. I am reaching out for assistance with this matter and have attached the proof of delivery for your reference. The Ring camera was returned in its original packaging and unused. Thank you for your help and understanding.

I was informed multiple times by Littlewoods staff that I would not have to make a payment in June as a goodwill gesture, and my bill for July would return to the regular amount. However, upon reviewing my bill today, I noticed that I am being charged significantly more than usual. Littlewoods assured me I would not be double-charged, so this discrepancy is concerning. As a loyal customer for several years with a spotless payment record, I am troubled by this situation. I require immediate resolution of this issue to prevent further action, as I am considering escalating this matter if not resolved promptly. I am disappointed by the recent misinformation provided by Littlewoods staff and the discrepancy between what was promised and what is reflected on my bill.

I've been a loyal customer of Littlewoods and Very for over 15 years. Recently, I encountered a problem when trying to use the Buy Now Pay Later option at Littlewoods due to my retired profession. However, I've always managed my payments responsibly. Interestingly, I had no issues with Very's Buy Now Pay Later option. Additionally, I faced challenges in setting a strong password for my account. Despite meeting the criteria, the system flagged my password as weak or incorrect. I seek guidance on creating a robust password to understand the issue better. I appreciate any assistance and have also informed Very about the password problem.

I am looking to place an order again, but I am experiencing issues with the password. It keeps crashing and I find it hard to believe that I forgot it within an hour. I can log in, but when I proceed to check out, it declines the password, which is frustrating. This process feels more challenging than pursuing a degree. I have never encountered such difficulties with other stores or businesses. Additionally, I am going away on Friday, July 16th, returning on July 28th. I need the delivery to arrive on July 16th by 8:30 am so that I can receive it before leaving at 9:30 am. I will proceed with the order once you confirm the delivery date and time. For items scheduled to arrive after July 28th, please deliver them accordingly. I will confirm the order once I receive your response. A more user-friendly password system would greatly help in the future.