How Do I Return a Faulty Item to Littlewoods Catalogue?

If you need to return unwanted or damaged items to Littlewoods — but don't know how — these instructions will make it easy. Or, if you would like to speak to a customer support agent for help instead, click here. Either way, we're here to make the process stress-free.

Littlewoods is an online retail store that is part of The Very Group. The company has a slightly older demographic, selling to mothers and women. Before Littlewoods had an online presence, it had brick-and-mortar retail stores and a catalog. But now, it strictly functions online. Because of that, it can be tricky to make returns. If you would like to return unwanted or faulty items to Littlewoods Catalogue, this article will help. Below, you will learn about Littlewoods' return policies and procedures.

Littlewoods Returns

Since Littlewoods only functions online, you're required to send returns through the mail. The following guide will help you return items and receive refunds. However, if you would like to ask an associate for help, click here.

Littlewoods Return Policy

According to Littlewoods' Approval Guarantee, customers have within 21 days of purchase to return products. All goods must be intact and include the original packaging and tags. If these conditions aren't met, Littlewoods may refuse them. For items that are unsuitable for return, contact Littlewoods for instructions. These items may include perishable goods, personalized items and personal hygiene products with broken seals.

Returning Orders to Littlewoods

There are a few things you must do when returning packages to Littlewoods:

Log into your Littlewoods account and print a return label if one didn't come with your order.
Complete the returns note, and place it in the package.
Place the sticky return label over the address on the package.
Seal the package very well.
Take the package to the nearest returns location of your choice (e.g., the post office, Collect+, Click & Collect, etc.)

If the package is too large, click here to contact a representative, and they will arrange a home pickup.

Littlewoods Faulty Products

Visit your online account at Littlewoods to arrange a return for a faulty item. Under reason for the return, select "faulty." Then, follow the instructions for the rest of the process. If the product is electrical, check to see if it's under a manufacturer's warranty by contacting the supplier. If you need to know the supplier's name or contact details, click here to speak with a technical expert. If you realize your product is faulty after the deadline for returns, or it develops a problem at a later date — contact Littlewoods to see if they will make an exception.

Littlewoods Refunds

A few days after you mail your return, you can begin tracking it online. Once Littlewoods receives the package, a team member will inspect your returned product. If they find that the item is damaged, they may reduce the amount of your refund. If you made your purchase during a promotion or sale, Littlewoods might charge you a fee. Otherwise, you will receive a full refund within three business days, and it will go back to the credit or debit card you used to purchase the item.

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