LinkedIn Customer Service Issues

I would appreciate it if you could investigate a company named ANH Investments Limited and their CEO, Suhail Galadari, regarding an approved loan they offered me. The loan agreement was for $1 billion USD, and before the transaction could take place, I was asked to pay $9,[redacted] for UAE legalization fees in cash. However, the loan was never activated, and instead of conducting business, Mr. Galadari behaved inappropriately towards a female consultant. He even sent suggestive photos to my business partner, Dr. Summer Reed. I can send you the full loan agreement if you are interested in reviewing it. It is important to bring to light such misconduct by supposed professionals in the business world, such as this incident. As a respected networking platform, I feel it is crucial to make you aware of these behaviors. I can be reached at [redacted] for further discussion.

This morning, I received an email from LinkedIn asking me to congratulate Jose Feghali and others for their work anniversaries. Jose Feghali sadly passed away on Tuesday, December 9, [redacted]. As a famous pianist, his loss was deeply felt worldwide. It has been five years since his passing, and many loved ones are still mourning him. Receiving a celebratory message for his work anniversary is insensitive and disrespectful, stirring up fresh pain. It is crucial for LinkedIn to update their records and be more sensitive to these matters. While it may be challenging to identify deceased individuals, it is necessary to prioritize this task. I hope this issue can be resolved promptly, and I would appreciate confirmation that this concern has been acknowledged. [redacted]

I signed up for a free Premium subscription on July 23, [redacted]. When I subscribed, it was clearly stated that I would receive a notification from Linkedin before my free trial ended on Aug 23, [redacted], to remind me to either continue or cancel. However, I did not receive any notification via email. Upon checking, I realized I have been charged for continuing the subscription without my consent. Wasn't there supposed to be an email reminder for me to decide before being charged? It feels unethical to charge me without giving me the chance to cancel. Please refund the charged amount to my credit card. I have now canceled the subscription after exactly one month. I hope you can understand my situation and consider refunding this charge, as I feel misled and it seems like a dishonest practice.

I recently spoke with your chat representative about my situation. Unfortunately, the chat agent did not address my issue but transferred me to a technician unnecessarily, asking for a credit card for a one-dollar charge. I am seeking to decrease my monthly payment as I no longer use LinkedIn. I have resumed my interior design business and am not actively seeking employment. The current $29.99 per month fee is excessive for my minimal usage. I have tried reaching customer support via three phone numbers without success. I would appreciate speaking with a live representative regarding reducing my monthly fee to the lowest amount possible. Kindly contact me at [redacted] or email me to confirm the reduced monthly rate. I appreciate any assistance you can provide. Thank you. Marie

I prefer discussing this matter privately on a Linked In call, even if it takes 46 minutes to connect. Linked In seems to be imposing restrictions on our communications as users, which is concerning. Recently, GGA contacted me about the necessity of segregating health-related discussions to a separate platform, which I find excessive. It seems the organization's leader is leveraging our efforts for personal gain without directly engaging with us. Many of us were Linked In members before these new regulations were enforced, causing displeasure. I hope to maintain contact with fellow authors without the constraints imposed by policies. The situation appears complex with various undisclosed sub-groups operating within Linked In. Your support in navigating this would be appreciated. Thank you for your understanding. - LI member All Star.

After addressing my concern about privacy, I want to express that GGA is a large group. I feel that GGA forming a subgroup within an existing group should not involve personal matters being shared on the main board, such as someone's illness. I requested this to be kept private. It seems GGA, led by Richard DaPilla, is allowing individuals to create businesses with up to ten thousand people. If this is the case, why can't I afford to advertise through them? We, as GGA members who have known each other for some time, often share about our families and health. However, now we are being asked to use a separate group led by Richard DaPilla's Assistant President to discuss these private matters. I am puzzled why we, as paid LinkedIn members, are being directed to separate groups for discussions. I value LinkedIn for making connections with authors for my work. I am seeking clarity on why we are now being segregated into different groups. I interact with various people in publishing, editing, and authoring, and being part of GGA has been prestigious. I would appreciate a response from LinkedIn regarding this issue. Thank you.

I have been trying to get my LinkedIn account unrestricted, but the response has been poor. My LinkedIn ID is www.linkedin.com/in/gaurav-prabhat-a4a30259. I mistakenly created another account with the email [redacted], and now both accounts are restricted. I would appreciate it if my first account could be opened without the need for additional steps or payment. I am unsure of what actions to take as I do not have clear guidance from LinkedIn support. The customer care number provided through GetHuman is not helpful. I am requesting a LinkedIn helpline number to speak directly with a representative. Thank you for your assistance.

This is my third message. I have requested anonymity, yet my words were published. How does one create a subgroup under their organization on LinkedIn after becoming the president? The size of the site with ten thousand members is not my concern. Richard Da Pilla has a history with LinkedIn. Being separated into "Pods" now prevents us from posting on the prominent page for new members, which feels problematic. People are interested because it looks good, but restrictions apply, especially regarding officers who disapprove of posts on their page. Personal issues have designated sites with pods forming. I would like the same attention for my book site; what is the distinction? Most members have been involved in charitable work from the start. I will refrain from further communication; GGA's establishment has been a years-long effort for him. It was unexpected to keep our communications confined to a Support Issue page for other members. I find it somewhat entertaining that LinkedIn has endorsed such internal company actions.

My LinkedIn account was hacked, and now there are 3 to 4 different profiles of mine circulating. Despite trying to resolve the issue through LinkedIn's customer service, I have been unsuccessful. I even visited their headquarters in hopes of getting assistance, but it was a waste of time. I have spent the last 6 months without any success. It is frustrating that LinkedIn does not offer better customer service or assistance for local customers in Silicon Valley like myself. What steps can customers take to receive help? It is concerning that a corporation like LinkedIn, especially owned by Microsoft, can have such poor customer service. Does anyone in management care about this situation?

I am currently dealing with an issue with my former employer regarding my LinkedIn profile. I have been working at Recruit [redacted] Group for almost 3 years. When asked by my director for my LinkedIn password to remove my recruiter license, I complied without thinking. However, my passwords were changed and I no longer have access to my account. I submitted my resignation on August 8th and am currently serving my one-month notice period. I indicated that I did not have another job lined up at that time and was actively seeking new opportunities. Normally, the process to remove a recruiter license (which is owned by the company, not my personal LinkedIn) takes 2 to 3 days. It is now August 28th, and I have been ignored and poorly communicated with throughout this ordeal. After speaking with a director today, I was informed that they are reviewing the leavers process before returning my profile. This new process should not pertain to my current situation without proper agreement. Additionally, I was given a letter stating my contract would be included, which it was not. In summary, I am unsure if my ex-employer has the right to change my personal LinkedIn login details and withhold access even after removing my Recruiter License. This profile is crucial for my job search and professional networking. Thank you for your attention, Kaity

Hello, I have made multiple changes to my email address on my Linkedin account, aiming to better connect with clients and prospects. These changes were not meant to violate any rules but to facilitate identification in face-to-face interactions. I apologize for any confusion and wish to revert to using [redacted] as my primary email without any secondary address. This adjustment is crucial for my Latin American Marketing Strategy. Kindly reinstate my account and confirm the email change. Thank you for your prompt assistance. Best regards, [Initials]

Hi, my name is Chris McDermott. I have a LinkedIn account that I haven't used in a while, but I'd like to start using it again. I'm facing two main issues: first, I can't remember my password, and second, my LinkedIn might be connected to a former employer based in Dubai named Athena, whom I no longer work for. I am currently residing in the UK and working as a writer and educational consultant. I need to access my account to update my information and disassociate it from any Athena affiliations. I want to ensure I have just one account as I move forward. My contact numbers are 07[redacted]45 for mobile and 01[redacted]51 for landline. Best regards, Chris McDermott P.S. Just to clarify, my email is named after my children, Ben, Hannah, and Nicholas. I have two more email addresses: [redacted] and my Cambridge University email, [redacted]

Dear LinkedIn Team, I appreciate your email, but unfortunately, the link provided is not working, and I am currently unable to access my account. Yesterday, I tried to update my email from my previous address ([redacted]) that is no longer in use to my new one ([redacted]). Although I made several attempts, it seems like the new email address and information have been updated, but I am unable to complete the final verification process as the link leads me to a white screen. When trying to sign in, I keep receiving a message stating 'wrong password'. Additionally, requesting a new password via 'forgot my password' does not result in any follow-up emails being sent. I would appreciate any assistance you could provide. Thank you, Mark

Hello, I want to report an incident where my online identity, specifically a photograph used in my LinkedIn account profile, has been found being used by another member on the platform. When searching for my name on Google Images, I discovered that clicking on my image redirects to a different LinkedIn member named Vijay Singh, who is a Digital Marketing Executive at Globtier Infotech Pvt. The image source can be found at the following link: [redacted]. I am concerned about how my photo identity shared on LinkedIn is being utilized by another member. Thank you for your assistance with this matter. Sincerely, Ashish Chakravarty

I experienced a billing issue when £[redacted].88 was withdrawn from my account on August 23rd for LinkedIn invoice reference [redacted]. I was under the impression that the Life annual renewal subscription was on a free trial basis and anticipated receiving a notification before the trial ended to decide whether to continue or cancel. However, I did not receive such notification. After trying the product, I found it unsuitable for my business requirements. Could you please process a refund for the amount charged and provide guidance on downgrading from premium status without closing my account entirely? I would appreciate a swift response. Contact Information: Jamie Herbert Office: 01[redacted]88 Mobile: 07[redacted]62

Hello, I am Christine Ghazal, an educator, writing to request assistance in transferring my Linkedin account from my previous work email, [redacted], to my current personal email, [redacted] Due to changes in my employer's email access, I have been facing difficulties accessing my account. Several colleagues, who are educators, have asked to connect with me on Linkedin, but I have been unable to do so because of these issues. Despite changing my password, I still encountered login problems. I hope you can help me with this account transfer so I can continue to connect with my professional network. Thank you for your anticipated support. Sincerely, Christine Ghazal Teacher

Ten days ago, my account was compromised after opening an attachment from a LinkedIn contact, resulting in all my [redacted] contacts receiving a similar malicious email. Contacting LinkedIn support led to advice on changing my password, enhancing security measures, and notifying others of the breach. Following their recommendations, I already took these steps. However, when I attempted to access my account yesterday, I encountered a "restricted" status. LinkedIn requires me to confirm my identity by providing my driver's license or passport numbers, a request I find suspiciously similar to the original scam. I refrained from sharing this sensitive information. I seek guidance on reclaiming control of my account. Kind regards, K. Y.

I encountered a woman named Sherri Scott Wilder, also known as The Ghostwriter. She was supposed to be a songwriter. After communication with her, I had concerns about her behavior mentioning thoughts of suicide, drug use, and delusions about speaking with famous individuals like Michael Jackson and TMZ. Despite my belief that she was joking, her distress seemed genuine. It's troubling that she gained 46 mutual contacts on LinkedIn within a week of us connecting. I suspect these connections were made through me. I have severed ties with Wilder but wish to have LinkedIn remove these connections gained during our association to protect my professional reputation. Your urgent assistance with this matter is appreciated. Best regards, Jeffrey T. Allred

Hi, months ago after joining LinkedIn, I used the free trial for the premium account. I intended to keep the premium account for another month (March) to use email features. On March 28, I successfully unsubscribed from the premium account and received a message confirming it. To double-check, I logged in again and confirmed I only had the basic account. However, upon checking my PayPal account last month, I noticed that I had been charged for an extra 2.5 months, totaling around $[redacted]. I never authorized this charge, as I had canceled the premium subscription months ago. I am disappointed by this error in your system and cannot accept these unauthorized charges. Please refund the money for an upgrade I did not request. I look forward to your response. Thank you, Nitzan.

I encountered an issue with a free trial course I signed up for at the end of July named "Excel [redacted]-Validación de datos". Due to personal commitments, I could only attend a couple of sessions and was unable to continue. I tried to end the course before the trial period expired on the LinkedIn Learning website but did not receive any confirmation. On August 24, without my knowledge, LinkedIn charged my company's corporate credit card, a VISA from Bank of America ending in [redacted], for the course ($33.94). Please see the attached copy. I kindly request a review of my situation to verify that I did not finish the course and would like a refund for the charge. I look forward to your prompt response on this matter. -Pedro B.