LinkedIn Customer Service Issues

There are two former employees of Riverside Financial Consultants Ltd on Linkedin who have not updated their profiles and are still listed as current staff members. The individuals are a LinkedIn member who was a Mortgage Consultant and another who was a Member Advisor Co-Ordinator. We have already contacted Linkedin to remove Jeff Smyth from the current list as his contract was terminated on 24 July. As the Operations Director at Riverside Financial Consultants Ltd, I can confirm that these individuals are no longer employed by the company. Thank you for your assistance. Helen Clague

I had two accounts on LinkedIn under different email addresses: 1.) [redacted] 2.) [redacted] When I tried to cancel the first account (#1), I lost access to my connections in the second account (#2), which I wanted to keep. I need your assistance to reconnect the account linked to the email address [redacted], as it has been active for many years and contains all my important listings on the profile page. Thank you, Michael A. Hallahan

My company email has been blocked by LinkedIn and despite multiple communications, the issue remains unresolved. I have been charged on my credit card, and I will have to seek a chargeback through my credit card company if this continues. The proposed solution from LinkedIn is not feasible for me as creating a Company Page conflicts with their policies. I am still unable to use my email and wish to cancel my account to stop further charges. The ongoing restriction on my account prevents me from using LinkedIn effectively for my business needs. I am frustrated with the lack of progress on this matter. The inconvenience caused by this situation is extremely frustrating. I am looking forward to a prompt resolution. Thank you.

Hello, I believe I had a LinkedIn account previously but may have deactivated it. I would like to either recover my old account or create a new one. I have attempted to login using three different email addresses I may have used, but it seems there is no record of them. However, when I try to create a new account with one of those emails, it says the email is already in use. Emails used: 1. [redacted] 2. [redacted] 3. [redacted] (no longer active) What steps should I take to resolve this? Thank you, S. L.

Hello, for the past year, I have been unable to access my LinkedIn account. Despite multiple attempts to reach out, I have submitted all the required documents as requested. I am uncertain why my account is restricted and am eager to regain access due to the valuable connections it holds. I have utilized LinkedIn for three years without encountering any issues until now. Despite creating new accounts, I have struggled to reconnect with the valuable connections from my previous account. I kindly request your prompt assistance in validating my account and restoring access. Thank you, Abhijeet Parmar

Hello, my name is Sofie. I recently tried the LinkedIn premium one-month free trial. However, after the trial ended, I was charged $29.99 for the upcoming month as I missed the deadline to cancel. I would like to end my premium membership and receive a refund for this charge. I find the premium features to be a waste of money, especially as an unemployed recent college graduate where $30 makes a difference. This experience has made me rethink my opinion of LinkedIn and its services. Please consider my request and feel free to reach me at [redacted] for direct communication. Thank you.

Hello, my name is Sofie. I recently tried the LinkedIn Premium one-month free trial. Unfortunately, I was charged $29.99 for the upcoming month right after my trial ended. I made a mistake in remembering the end date of my trial and didn't cancel on time. I would like to cancel my membership and request a refund for the charge. I find the Premium features to be a waste of money and do not wish to continue with it. Being an unemployed recent college graduate, $30 is significant for me. This experience has made me reconsider my opinion of LinkedIn as a social network. I hope you can assist with my request. You can reach me directly at [redacted] Thank you.

I recently received a message about updating my bank details for my Premium account. I chose not to update the information, assuming my subscription would be canceled. To my surprise, my card was still charged $[redacted]. I would appreciate a refund as I cannot afford the renewal and don't have the time to use the subscription. I have tried contacting customer service through the website, but have been unsuccessful in reaching a human. When I called the helpline, I was disconnected due to a high volume of calls. Does anyone have any advice on how I can resolve this issue?

Hello, I'm Sandra Waddles. I am reaching out about a subscription issue. I signed up for a 30-day trial of a learning program on May 19, [redacted], with order ID [redacted]. I emailed to cancel before the trial ended, but my request was not honored. Can you please forward this to the right department or advise me on how to reach Linkedin more effectively? The phone numbers provided, [redacted] and [redacted], don't seem to work. Despite a payment being taken in June, if I don't hear back by August 9, [redacted], I will be stopping any further payments and requesting a refund for the initial charge. Thank you for your prompt attention. Regards, Sandra W.

Hello, I'm Beha Zolfaghari, a LinkedIn member since [redacted]. I was charged for my one-month free trial of LinkedIn Premium in November [redacted]. I've already canceled before the trial ended. Despite receiving offers to use LinkedIn Premium for free every other month, I've lost trust in the service. I request a refund for the charge. Your prompt attention to this matter is appreciated. Feel free to reach out if you have any concerns or questions. Thank you, Beha

I was unexpectedly charged £[redacted] for a premium recruiter subscription that I didn't sign up for or use. I am not a recruiter and have never utilized this service before. This seems to be a mistake or fraud, so I have reached out to PayPal for assistance in addressing this issue. I have already canceled the subscription today, which marks the end of my subscription term. I am requesting a refund of the charged amount today as this situation is unacceptable and needs to be resolved promptly.

I signed up for the free trial of Sales Navigator but didn't cancel in time to avoid being charged for a subscription I can't afford. Despite making minimal use of the service, a lack of notification led to an unexpected charge on my account. Upon checking my email, I found the cancellation information was not presented distinctly, similar to the routine emails from LinkedIn I receive daily. This oversight is frustrating. LinkedIn should improve its communication about trial expiration to prevent such situations. I kindly request a refund for the charge.

Hello Team, I am reaching out for some urgent assistance regarding my billing matter. My billing cycle ended on the 12th, and I intended to explore other options and discontinue my paid account. Unfortunately, I was in an area with no network for the past 10 days, making it impossible for me to cancel. Upon returning today, I discovered that the payment was automatically deducted. I kindly request a refund and a review of my profile. I have already cancelled the subscription, and I hope for your understanding as this was an inadvertent error on my part. Your prompt attention to this issue would be greatly appreciated, as the amount at stake is significant for me. Thank you for your assistance.

I have an account on LinkedIn that I opened a few years ago, but I forgot the password. I've tried to recover it, but I haven't been receiving the emails with the new password. I ended up creating a new account, but this new account doesn't seem visible to others, and invitations sent from it are not reaching people. I attempted to merge the two accounts, but since I can't recall the password for the old account, I am unable to do so. I would appreciate your assistance in resolving this issue so I can have access to a single functional account on LinkedIn. Your help is greatly appreciated as I really need to use LinkedIn now. Thank you. - KV

I signed up for a free trial of LinkedIn's Premium service. Unfortunately, I discovered they have been charging me without any email notifications for the past year. Despite not using the service and not receiving any benefits, I was unaware of the ongoing $60 monthly charges. Since I have been unemployed since June and only begin working again this month, I just realized the situation when the latest charge emptied my bank account. I have canceled the service as soon as I noticed. I am seeking a refund for a service I did not use or want. I am also disappointed that their contact phone number is unresponsive. It is frustrating not being able to speak with anyone about this issue as a paying customer.

I am affiliated with King's College London, which grants me access to Lynda.com. Recently, LinkedIn prompted me via email to activate my account. However, after attempting to do so, the site does not recognize my email address. Despite resetting my password, I am still unable to activate my account. Additionally, I have misplaced my login credentials for King's College. I have contacted the IT department at King's College to reset my login information with a new password. I am seeking assistance in activating my linked learner account, as it holds significant importance for me. My college K number is K[redacted].

On July 21, I was charged $32.46 to upgrade to a premium membership. I only noticed this charge on July 23 on my credit card statement. Immediately upon noticing, I cancelled the premium membership as I had not intended to sign up for it. Unfortunately, I did not receive any prior email notification about the charge, which would have led me to cancel the membership earlier. Despite numerous attempts through various channels, I have not received any acknowledgment of my situation. I have been patient, but I find it challenging to contact customer support efficiently. I am seeking a refund of $32.46 and request to be reverted to a regular member status.

Your account is currently under temporary restriction for violating the LinkedIn User Agreement. One or more browser extensions are suspected of engaging in unauthorized actions on your account. To ensure the security of our website and our members' data, the use of any third-party software that alters, automates activity, or scrapes LinkedIn is prohibited. Your account will be restricted until August 19, [redacted], at 3:43 AM PDT. Kindly refrain from such activities to prevent permanent account restrictions. Disable or uninstall Linked Helper to avoid further issues while using LinkedIn. Thank you for your cooperation.

I am the Communications Manager at the Township of Scugog, overseeing our social media accounts under @TwpofScugog. Recently, we discovered a LinkedIn account under the name Corporation of the Township of Scugog which was created by a former employee and is now inaccessible to us. Despite multiple attempts using various email accounts linked to our corporation, including the former employee's email, we have been unable to regain access. Our IT Manager and I have tried to recover the account through the "forgot password" function without success. Contacting the former employee directly has also proven fruitless. We are seeking assistance in reclaiming administrative rights to the account, transitioning it to our official email, and resetting the password to align with our other platforms. Building on the existing following is crucial, and we wish to avoid creating confusion by starting a new account. Any support in this matter would be greatly appreciated. Thank you for your consideration.

Dear Invitation Guru, I have unfortunately exceeded my LinkedIn invitation limit due to my eagerness to expand my connections in the industry. This oversight has left me unable to connect with relevant professionals effectively. I regret not being aware of this limitation earlier and understand the importance of using invitations wisely. Moving forward, I would like to retract any pending invitations and use them more thoughtfully to establish meaningful connections with industry influencers. LinkedIn is a valuable tool for professionals, and I am keen on rectifying my previous missteps to leverage its benefits correctly. I work in the video game industry and attend various events where networking is crucial. I assure you that my intention is not to spam or misuse the platform but to forge genuine connections within my field. I value the opportunity to correct my error and am willing to improve my approach to invitation management. I appreciate your consideration and seek your understanding in this matter. I am eager to learn from this experience and demonstrate a more thoughtful use of LinkedIn going forward. Warm regards, Paul Rhone