LinkedIn Customer Service Issues

Hello, I am Sandeep Gulati, a marketing professional from India. My LinkedIn account ID is [redacted] I am facing ongoing cyber abuse and defamation attempts on social media. I have reported the matter to the cybercrime cell in India, and they are investigating. To prevent further issues, I need to temporarily hide my LinkedIn profile along with other social media profiles like Facebook. While I managed to hide my Facebook profile, my LinkedIn profile seems to have been restricted. My LinkedIn profile is crucial for my professional career, and I cannot risk permanent deletion or restriction. I need it to remain active but hidden for the next 2-3 months to avoid any defamation attempts by these individuals. Thank you for your understanding.

Friends of Chuck (FOC) is a leading security network focusing on safeguarding assets, businesses, and individuals. It is crucial for us to connect with like-minded professionals via LinkedIn to ensure the highest level of security services. Unfortunately, we are currently facing a LinkedIn Invitation Restriction that is hindering our ability to reach out to Chief Security Officers for an upcoming event in Houston, TX. Your prompt attention to this matter is greatly appreciated, as our services are essential globally, nationally, and locally. Kindly review this restriction quickly, as networking with professionals is vital to our mission. For further assistance, please contact me at [redacted] Thank you for your dedication to data protection, and I greatly appreciate your support in this matter. Your assistance is invaluable in our shared goal of enhancing security. Thank you.

Hello, I have a question about your user agreement. Can you please explain the specific circumstances under which you may permit clearly fictional profiles? Additionally, can you provide guidance on how these profiles should be constructed? It is crucial to emphasize the importance of authenticity on our platform. Users must use their real identities, providing accurate information about themselves. Misleading others by falsifying details about qualifications, work history, affiliations, or accomplishments is strictly prohibited. Regarding impersonation, it is against the rules to pretend to be someone else or falsely represent a business. Using another person's identity, photos, or personal data to mislead others is not allowed. Users must only create profiles for themselves as real individuals, and it is forbidden to misuse someone else's account. While there may be rare exceptions when clearly fictional profiles are permitted with prior approval, this does not undermine our policy against deceptive profiles or unauthorized affiliations with businesses or organizations.

I hired a digital marketing company for my business's online branding. They told me my LinkedIn account was restricted and requested my passport/ID for verification. Initially, I thought it was standard procedure, but then they claimed the verification wasn't possible. After investigating, I discovered they were using a pseudonym on the account. Now, even though the email for my account is in my name with the company domain, the LinkedIn account name doesn't match my actual name. I am frustrated as I have invested heavily in this and relied on LinkedIn for business, even having a premium account. I need this account back as my construction consultancy business heavily depends on it. I've been trying to contact the marketing company, but they are unresponsive. Please assist me in resolving this issue.

I have been experiencing trouble accessing my professional LinkedIn account. Due to identity theft concerns, I noticed a new account created in my name by someone from another country. Soon after, I received an email from LinkedIn stating that my account is temporarily restricted due to excessive page views. I am unsure of what is going on and have not received any further updates. I have put a lot of time and effort into my account and would like to resolve this issue without losing access to it. My email is [redacted]

I am reaching out regarding an issue with my daughter's subscription account. She signed up for a monthly membership at the advertised price of $29.99 per month. However, she was charged $[redacted].88 for an annual subscription without her consent, resulting in financial strain as she is on a DSP pension. The unauthorized deduction has been reported to her bank, and they are investigating the matter. We have attempted to cancel the subscription without success. Furthermore, we have been unable to reach anyone through the provided phone numbers. We are requesting an immediate refund of the $[redacted].88 and the cancellation of her account. Please contact us promptly using the details below: Jenni McNamara, Mother, [redacted], [redacted] Thank you.

LinkedIn After years away, I am excited to return to LinkedIn. A serious illness prompted me to take a break from my consulting business. I moved to Bali and later helped launch Harmonia Wellness Center in Sausalito. Now, back in California, I am ready to explore new opportunities. I have two potential clients in New Zealand but face a challenge accessing my old contact information due to outdated emails and phone numbers. I am unable to recall the exact details, but here are some possibilities: Phone: [redacted] (possibly a backup number) Emails: - lumicaconsulting.com - Sterling Commerce - USF school - Old Gmail with my name I appreciate that LinkedIn has kept my profile. You can reach me at [redacted] or on my mobile at +[redacted]7. I am prepared to provide proof of identity with my passport and driver's license. Looking forward to reconnecting!

I need assistance in reporting a scam involving a job offer from a company called AALOG in Dubai. I was contacted by Leonora McMillan, who is no longer a member of the company. AALOG misled me with some financial losses through a company in Ghana. The contact person from AALOG was Mr. Abdul Aziz Ghurair, the Chief Executive Officer. The information provided includes contact details such as phone numbers, emails, and company addresses. Another individual involved is Edwin Amir from Al Kafaah International Chemical. I want to report this scam and seek help with the investigation, as it all started on LinkedIn. Thank you for any assistance you can provide. Regards, Francisco Castellan

I have been a long-time member of LinkedIn with a substantial number of connections, estimated between [redacted] and 1,[redacted]. Unfortunately, I am currently facing issues accessing my account as it has been restricted due to alleged violations of the terms of service, although I am unsure of what behavior triggered this action. Upon attempting to verify my identity, I am prompted to choose between providing a passport, identity card, or driver's license. However, the request for personal details like my address and driver's license number seems suspicious and raises concerns about potential identity theft. I am seeking assistance to resolve this matter with LinkedIn so I can regain access to my account.

Dear Support Team, I am reaching out to recover my LinkedIn account under the name Melissa Passmore. After a period of inactivity due to a motor vehicle accident, I reinstalled the LinkedIn app recently. Unfortunately, I forgot my password and no longer have access to the original email associated with my account, which was [redacted] Today, I created a new account using my new email, [redacted], and added my phone number, [redacted], for security purposes. I would appreciate assistance in resolving this matter to avoid confusion between the two accounts. My preference is to regain access to my original account, update my email, and set a new password. Thank you for your help in advance.

Hello, I am Gaurav Prabhat, a Lead IT Recruiter for US Staffing based in India. I recently had my LinkedIn account restricted without prior notice. I had been using this account for the past 4 years. Unaware of any restrictions, I created a new account using my name 'Gaurav,' which may have triggered the request for ID verification. Unfortunately, after providing my ID, both accounts were restricted. I value my presence on LinkedIn and seek your assistance in resolving this issue promptly. Thank you for your help. Subject: Jumio ID Verification for Appeal [redacted] Response (08/02/[redacted] 23:41 CST) Dear Gaurav, I have two LinkedIn IDs: [redacted] and [redacted] Thank you for reaching out. Regrettably, your account has been permanently restricted for violating our User Agreement and Professional Community Policies.

I am concerned about a scam on LinkedIn through a fake user profile. The scammer is deceiving people out of money, using a false account despite several reports to LinkedIn. The fake profile link is: linkedin.com/in/joseph-williams-[redacted]74/. The legitimate profile is: linkedin.com/in/joe-williams-71b13192/. The real Joe Williams is verifiable at joewilliams.goldengatesir.com/eng. The imposter is misusing the true Joe Williams' real estate license. I would appreciate it if you could contact me via email to discuss addressing this issue.

Dear LinkedIn Team, I understand that LinkedIn is a platform for connecting businesses and individuals, not endorsing organizations. However, I believe LinkedIn should monitor and exclude criminal and inappropriate groups from utilizing the platform. Regarding the promotion sent, it's important to note that ESP, led by Keith Raniere, no longer exists due to legal issues. Many leaders have resigned and faced legal consequences. The skills taught in this program have been redirected to support victims and aid in recovery, not aligning with LinkedIn's values. It's recommended to disassociate LinkedIn from ESP, NXIVM, and related groups. Additionally, Barbara Jeske passed away five years ago. This situation doesn't reflect well on LinkedIn. Sincerely, Jim Edmondson

Hello, I have a legal inquiry regarding the use of LinkedIn. I have received a threat accusing me of stalking someone's profile, which I did not do. I am puzzled by this accusation since I believe that viewing public profiles is allowed on the platform. I did not engage with the person in question, nor did I attempt to connect with them. I simply viewed their profile once. I am unsure of my rights in this situation and it has made me hesitant to engage with others on the site. I would appreciate some clarification on what actions are permissible on LinkedIn to avoid any misunderstandings in the future.

Hello, I recently lost my job at Sydney Water Corporation after almost 30 years of service. My LinkedIn profile was connected to my work email ([redacted]). I attempted to update my profile by changing my primary email to [redacted] and my mobile number. Unfortunately, I am having trouble logging in using several email addresses. I need assistance accessing my account and guidance on how to maintain my original profile with all its connections while updating relevant information. It is crucial for me to retain my profile and connections spanning different disciplines I have expertise in. Your help in this matter would be greatly appreciated. Thank you, Assad

Good afternoon, I recently left my previous company and no longer have access to my work laptop or email. I need assistance transferring my Linkedin account from Chris Howe at Badger Daylighting to Chris Howe at gmail.com. I am concerned that individuals at Badger who have access to my old email could view my personal communications on Linkedin. I aim to restrict Badger's access to my contacts, messages, and emails associated with my previous email at Badger Daylighting ([redacted]). My new email addresses are [redacted] and [redacted] Any help in this matter is greatly appreciated. Thank you and Kind Regards, Chris Howe

Hello, I am having trouble accessing my LinkedIn account. I used a different email address two years ago, and now I have a new one. I also need to change my password. I attempted to make the changes but was unsuccessful. I find the process very user-unfriendly and have been trying for the past two hours. If you could assist me in simplifying this process, I would greatly appreciate it. However, if you are unable to help, that is completely fine. Thank you for your time. My new email address is [redacted].

Hello LinkedIn, I am writing on behalf of Serrala EMEA BV regarding an unidentified charge on our company credit card statement for a LinkedIn subscription renewal on 29.06.[redacted] amounting to [redacted].88 GBP, with invoice number [redacted]*[redacted] and charged to credit card ending in [redacted]. We are unable to link this charge to one of our employees at Serrala EMEA BV. Could you kindly provide us with the name associated with this invoice/subscription, or clarify if this charge is an error? Thank you for your prompt attention to this matter. Warm regards, S. Haan Office Manager Serrala EMEA BV

I signed up for a premium account trial but did not use it. I was charged £[redacted].88 for an annual membership without any warning four days ago. I am requesting a refund on my credit card. I decided to try the premium features like profile anonymity and profile views, but found the navigation too complicated. I was dissatisfied with my experience during the trial. I do not plan to continue using LinkedIn and am willing to delete my account if necessary. Can I please be refunded at least for the 11 months, if not the first month? According to The Consumer Rights Act [redacted], I have the right to reconsider my purchase within a certain period of being charged. As an ordinary employee, these costly services are not within my budget.

Dear Sir, I am the Business Development Director of an Italian Construction Company, Intercantieri Vittadello Spa. In the past, the Company had two different linkedin pages created by some of our employees. Unfortunately, they have lost the passwords for these pages, and now we are unable to access them. We are looking to regenerate these web pages and would like to inquire if it is possible to have the old pages cancelled. I will be preparing a new linkedin page from my contact information. Thank you.