LinkedIn Customer Service Issues

Here are my emails to LinkedIn from today: Email 1: Dear LinkedIn Team, Today, I received a notification of a charge for using a 'Sales Navigator,' which must be a mistake. On February 16th, I only requested a one-month trial of the Premium account, which I promptly canceled (as can be seen online in my settings). I have no idea about the mentioned application. I neither know what it is nor have I used it. Kindly contact me regarding this or withdraw the invoice. Thank you for your efforts. Best regards, Michael S. Email 2: Dear LinkedIn Team, I have reviewed the Sales Navigator. I have never used it or knowingly activated it. If it was automatically activated during the Premium trial, it should have been deactivated automatically upon the trial's cancellation. I have now also canceled the Sales Navigator on its page as a precaution. I selected the reason that I "do not want to use the Navigator after the end of the free trial period," which strangely mentioned a trial period of 90 days when my "Invoice History" shows a trial from February 14th to March 16th. The cancellation was confirmed for March [redacted], after the unjustly formed "contract" has ended. Therefore, I kindly ask you to refrain from billing me due to the timely cancellation of the Premium version. Best regards, Michael S. THANK YOU in advance for your support!

Dear Sir/Madam, I am Tonmoy, and my email for LinkedIn is [redacted] I am currently using LinkedIn Premium on a trial basis as I actively search for a job. It has been beneficial for me to connect with professionals and recruiters. As an international student facing financial challenges, I am hopeful that once I secure a job, my situation will improve. I kindly request an extension of my free trial for a few more months or a discounted offer for six months to continue using the premium service. I have also recommended LinkedIn and your premium service to many of my friends. I am looking forward to your response. Thank you.

Dear LinkedIn, We are puzzled about the restrictions imposed on our PEP FORUM UGANDA account without any explanation. We are eager to rectify any mistakes that may have occurred. Our page serves as a significant business network for the youth in Uganda, and we require access to continue our important work. We have already provided a Uganda government-issued ID in the form of a driving permit as requested. Please assist us in lifting the restriction promptly. The content on our page has been carefully curated to support and empower the youth, and we are committed to positive and meaningful communication. Thank you for your support and cooperation.

Subject: Assistance Needed to Reactivate Our LinkedIn Account Dear LinkedIn Support, We are facing issues with our PEP FORUM UGANDA LinkedIn account as it has been restricted without any explanation. We are unsure of the reasons for this restriction and are reaching out to seek guidance and assistance from the customer service team. Our LinkedIn page plays a crucial role in connecting and engaging with a large business network that supports the youth in Uganda. We have already submitted Uganda government-issued ID in the form of a driving permit to comply with any verification procedures. Please help us to resolve this matter and lift the restriction on our account promptly. A significant amount of work has been invested in managing the page, and we are committed to maintaining a positive and supportive online presence to empower the youth. Thank you for your attention to this issue. Best regards, PEP FORUM UGANDA

I have had two LinkedIn accounts. I now have a new job and cannot access either of the accounts. I have tried to recover the accounts but never received a response after providing my passport copy and current email. I need to speak with someone, please. My name is Jeff Wage, and I am now working at Vermeer Corporation in Corporate Accounts after selling my shares of McLaughlin to them. My new email is [redacted], and my work email is [redacted] My previous work emails were [redacted] and [redacted] Unfortunately, I do not remember my last Gmail account. My cell phone number has been [redacted] since [redacted]; before that, it was [redacted] as far as I can recall. Thank you.

Hello, I have been a member of LinkedIn for several years using it as a platform to network and search for new career opportunities. Recently, I decided to try out the LinkedIn premium package trial to assist in my job search. However, I was disappointed when I discovered I was charged £[redacted] without selecting a payment plan. This unexpected charge has caused me stress as it impacted my finances, and I feel let down by the lack of support from LinkedIn's customer service team. Despite my attempts, I have been unable to communicate my issue as there seems to be no available contact information. I am hoping that someone from customer service can reach out to help me resolve this matter promptly and provide a refund for the mistaken annual subscription instead of a monthly one. Best regards, Desta T.

I have been using LinkedIn for years with my email [redacted] Recently, while updating my account, I noticed it was linked to my Yahoo account that I do not want to use. I have inadvertently created a second account that I do not want with 15 contacts on it, linked to [redacted] I am unsure how to unlink them without causing any issues. Currently, when people request to connect, it goes to the Yahoo account even though I log in with my Gmail. I wish to maintain this login process but eliminate the second account with the blue background photo, keeping the one with the library desk background. I would appreciate any assistance in resolving this matter. Thank you for your understanding. Jeannie Pennington

I recently received a notification from my Identity Monitoring company regarding a security breach on my LinkedIn account and personal email. Approximately 18 months ago, I tried to contact LinkedIn's tech support via my active account to address the issue, but I was consistently directed to communicate about the breach through the compromised email. Despite my efforts to reach out through alternative channels, I was unable to get in touch with LinkedIn support without using the compromised email. As a precaution, I ended up closing my LinkedIn account. I am currently undergoing an interview with a company that heavily relies on LinkedIn for networking and references. Without my account, I may appear disconnected from professional updates. I would appreciate it if there is a way to restore my previous account, enabling me to quickly update and enhance it for professional purposes. Additionally, I am seeking assistance in unlinking my hacked personal email from the LinkedIn account and associating a different email instead. Thank you for your understanding and for providing a platform to request assistance.

Subject: Request to Reinstate Healing Little Hearts Linkedin Account Hello, I am Rajee, representing the charity Healing Little Hearts. Our Linkedin account has been inactive for over three years, and we are looking to either reactivate it or create a new account. We are urgently seeking to recruit medical volunteers for our life-saving missions. Our charity is actively present on other social media platforms like Facebook, Instagram, and Twitter, as well as having an updated website. The account was initially set up by a former colleague who is no longer with the organization, and we are unable to contact her. We are willing to provide any necessary documentation to assist with the process. For further communication, you can reach us at [redacted] Thank you, Rajee Pattni Marketing Consultant and Committee Member

A website called Neuvoo is scraping job and internship postings from both Fashionista.com and Breaking Media, displaying them without our authorization. We are receiving feedback from clients and applicants regarding outdated and irrelevant positions being promoted that were not posted by us. We kindly request that Neuvoo either remove all our job listings or temporarily suspend their account until this matter is resolved. You can see an example of the issue at the following link on LinkedIn: [redacted]. This particular posting from [redacted] was not shared through our official channels. Any guidance on how to address this situation would be greatly appreciated.

I temporarily suspended my LinkedIn account in mid-January due to work-related issues in anti-money laundering. I reactivated it on January 26 within 21 days but it seems like there was an issue, and now I can't access it using my email. I've read that you can reactivate an account within 5 months, and I would appreciate it if you could reactivate it for me. I have a lot of connections on that account that I don't want to lose, and starting over will be quite challenging.

I am experiencing issues with my LinkedIn account. It is an old account, and I cannot remember the password. When following the password reset steps, I receive a message saying they have no record of the email associated with the account. However, when attempting to create a new profile with the same email, it says the email is already in use. I create a new account with a different email, but during the two-factor authentication, I am told I cannot use my phone number. After reaching out to LinkedIn support and following their suggestions to clear cache and use a different browser, I am still unable to access my account. After some back and forth, a support staff member, Douglas M., mentioned that I would be contacted by someone else, but it has been twelve days without any resolution. I urgently need to apply for a job and cannot do so without a working LinkedIn profile. I am a recent college graduate and cannot afford to wait any longer for assistance. Your prompt help would be greatly appreciated.

I previously worked for Roco Rescue Inc. and used my company email for personal correspondence. Since leaving, I've been unable to access this email. I've attempted to verify my identity by uploading my driver's license, but it hasn't resolved the issue. I am looking to update my account with my personal email to safeguard my information. However, the "forgot password" process is still sending emails to my old company address. I'm seeking assistance to transfer my account to my personal email and disconnect it from my former employer. It's crucial for me to regain control of my information, as I did not anticipate leaving the company when setting up this email address. Your help in resolving this matter is greatly appreciated.

Hello Admin, I am looking to reactivate my LinkedIn account linked to the email address "[redacted]" which was recently closed. However, I am encountering an error message stating, "Hmm, we don't recognize that email. Please try again." Additionally, when attempting to find the account, the message indicates, "We couldn't find a LinkedIn account associated with [redacted]" I received the closure notification email from LinkedIn stating that my account is now closed and my public profile will take a few weeks to disappear. The email also mentioned the possibility of reactivating the account within 20 days or using a specific link for reactivation within 48 hours. Thank you, R.N.

Upon completing a free trial, my payment failed causing my LinkedIn premium account to be suspended. I received a notification requesting me to update my payment information to avoid losing access to premium features. Despite not being informed about multiple payment attempts, I plan to dispute the charge with my bank if necessary. I have already canceled my premium account and submitted a review request to LinkedIn.

Hello, I want to address an issue I encountered after reporting a comment on LinkedIn. After reporting a sexist comment, I lost the ability to view any comments, including the responses to mine. This unintended consequence has left me unable to defend myself or monitor the situation. I reported the comment due to its unprofessional nature and did not expect to lose access to the conversation. The comment in question, posted by Tommy Young, Executive Director at WV Dept of Education, remains visible to others. For my planned actions to address this with the Department of Education, I require the ability to see and respond to comments on the post by Sascha Davis titled "Big news for me!". Swift resolution is appreciated. Best, Jenna Higginbotham, SHRM-CP

I sought to test the effectiveness of a LinkedIn job posting for our firm with a $50 coupon code received via email. When posting the job and entering the coupon code, I was prompted to enter my card details, causing concern as the coupon should cover the cost. Help Center guidance confirmed the card requirement is for charges exceeding the coupon value, suggesting setting the spending limit to match the coupon amount. Despite following these steps and applying the code, my email receipt showed no evidence of the discount. Contacting LinkedIn support, I shared the coupon screenshot with Kareem, who clarified that the code was for advertising. To avoid further charges, I requested the posting be closed, but had already been billed $12. Kareem advised seeking a refund through Support due to feeling misled about the coupon's coverage.

Since October, I have been repeatedly charged $32.39, accumulating to a significant sum. Despite not having a LinkedIn account, the charges continue with different phone numbers under a CA state label, which do not check out according to the phone company. When attempting to contact customer service, the automated system only provides the option to hear the address and promptly hangs up, offering no resolution. I plan to contact the bank to dispute the charges and consider cancelling my current card as a last resort. The phrasing "Voice the Issue Clearly" from LinkedIn feels ironic given the lack of response or assistance regarding this matter.

I recently opened a new account and set up my preferences. When I tried to build my profile, it asked me to log in, even though I thought I was already logged in because it displayed my name. When I tried to re-login, it kept prompting me for a security check that has been loading for 10 to 15 minutes on another tab. I tried adjusting my cookie settings and removing all protections, but it still won't let me access my account. I'm seeking advice on how to resolve this issue.

Could you please confirm the validity of the email we received from LinkedIn? We are hesitant to click on the link provided. Thank you. From: LinkedIn <[redacted]> Sent: 22 March [redacted] 12:08 AM To: [redacted] Subject: LinkedIn Account Update! Dear LinkedIn User, Due to an increase in abandoned LinkedIn accounts, we are conducting a database clean-up and refresh. To confirm your account's existence and functionality, kindly click on the link below to update your account. If you do not complete this validation within 48 hours, your account access will be restricted until the verification is finished. Thank you for choosing LinkedIn. The LinkedIn Team Unsubscribe | Help This email was intended for ([redacted]). © [redacted], LinkedIn Ireland Ltd. All rights reserved. LinkedIn Ireland Unlimited Company, Gardner House, Wilton Plaza, Wilton Place, Dublin 2, Ireland