LinkedIn Customer Service Issues

Hello, I have encountered a situation on LinkedIn that I believe is a bug and needs to be addressed. Here is the scenario: LinkedIn User X has a lock icon on the "Message" button, indicating messages can only be sent if you are connected. 1. Sent an invitation to connect with User X, which was accepted. 2. Sent a message to User X and had a conversation. 3. Removed User X from connections, but previous conversation remains. 4. Checked User X's profile, lock icon is present. 5. Found previous conversation on Messaging Page. 6. Sent a new message to User X successfully. Issue: User X received the message even after being removed from connections and having a locked message button. Desired Outcome: Messages should not be sent to User X once disconnected and the lock icon is present. I attempted to send a message from the Conversation Screen after being unable to locate User X on the Messaging Page. This situation should be reviewed. Thank you. Best regards, M.S.

As I was preparing to leave my place of employment, I collaborated with my IT team to merge my two LinkedIn accounts. The larger account was associated with my work email, while the smaller one used my personal email as the username. Regrettably, after merging the work email account into the personal one, I lost access to invitations, profile details, and recommendations from the larger account. I am now seeking advice on how to potentially reopen the closed account to undo this action and retrieve the essential recommendations, profile data, and invitations. Thank you.

I signed up for a free trial, but my credit card was charged for the full membership. Due to my mother's illness, I cannot afford this charge. I am requesting the full membership be canceled, with a refund to my credit card for the unused portion. I tried to cancel via phone but have not received confirmation. Please contact me at [redacted] I have documentation of my mother's illness if needed. Due to being at the hospital for a month, I lost track of time. I appeal to you to refund the excess amount, excluding one month's fee until December 26th. I didn't read the fine print as I joined for health reasons related to finding someone on LinkedIn. You can verify my situation on my Facebook profile, Jonxy Richy. The amount charged to my husband and my credit card was unintended. Please acknowledge this message and confirm the refund process. Jonica van R.

I signed up for a free trial of LinkedIn Premium on 11/8/[redacted] with the intention of canceling after the month was up. However, I was charged $65.99 for December earlier than expected, at 6:44 PM PST on 12/7/[redacted]. I have already canceled my subscription but am requesting a refund as I cannot afford the charge at this time. I believe the charge may be due to time zone differences as it was not yet the 8th when I was billed. I plan to consider LinkedIn Premium again in the future when my finances improve, but for now, I would like to end my service with a refund. Thank you for your assistance in maintaining a positive relationship with LinkedIn.

I noticed a charge of AUD 39.99 for LinkedIn Premium on my account without receiving a reminder 7 days prior as usual. It's frustrating since I got charged on a weekend, making the service not useful for me. I had planned to cancel tomorrow before leaving for Ireland, assuming a non-working day wouldn't involve charges. I configured the premium to expire after leaving Australia so that I could cancel in advance, which was my plan for tomorrow. As my phone will be inaccessible for the next month, I prefer communication via email regarding this issue. If not resolved, I may have to involve my bank for a refund or seek assistance elsewhere. Regards, D.T.

I would like to pause my premium subscription as I don't find it worth the money. I followed the steps to manage my premium subscription on LinkedIn, but unfortunately, it didn't work. I want to make sure that my subscription doesn't extend beyond this month. Here are the steps provided to manage the premium account: 1. Click on the "Me" icon on your LinkedIn homepage. 2. Choose "Premium subscription settings" from the dropdown menu. 3. On the "Manage Your Account" page, you can: - Check your subscription status. - Review the date and amount of your next charge. - Explore the unique features of your subscription. - Access your purchase history and manage payment methods. - Monitor your remaining InMail messages. - Cancel your subscription. - See the subscription renewal date. - View premium insights.

Hello everyone, I recently created a new LinkedIn account for my startup company and used my company logo as my profile picture. I was informed by the LinkedIn Security team that this goes against their rules. I apologize for the mistake and am eager to regain access to my account. I will replace the company logo with a personal photo. My new connections are essential for my business, and I uploaded my Indian Driving License for ID verification. If any additional details are needed, please contact me at +91 [redacted]. Thank you, Ram [redacted]

I accepted a premium account offer for a free trial month but missed the automatic payment after the trial. Last August, I had a similar trial where I wasn't charged after subscribing, giving me the impression I wouldn't be billed without prior notice. I recently found the charge in my bank statement without receiving any notification about it, unlike the free trial. This seems unfair and deceptive, especially for a reputable platform like LinkedIn. I've already canceled future subscriptions, and request a review and refund for December. Thank you, A.

I created a LinkedIn account using my personal email: [redacted] Here is the link to my account: linkedin.com/in/miri-alef-[redacted]06. I have forgotten my password, which could be miri69, and have been unable to access my account for a month now. The account does not recognize my email address or phone number (+[redacted]-54-[redacted]). A friend tried to help me by creating a new account with the same email ([redacted]) and the password for this account is @Amsterdam18. I need assistance in regaining access to my original account (linkedin.com/in/miri-alef-[redacted]06) and closing the unused new account. Your help with this matter would be greatly appreciated. Thank you.

Hello, My name is Chris Jonathan Micşa. I need assistance deleting my old LinkedIn account associated with the email "[redacted]" as I no longer have access to that email address. I have already started a new account with a different email ([redacted]) and urgently require the old account to be completely removed. I have tried following the steps on the LinkedIn Help page that involve verifying the account with a government ID due to the lack of access to the old email address, but I am unable to proceed as the initial step requires entering the corresponding email or phone number, and I never added a phone number to that account. This situation has been causing me stress, and I would greatly appreciate your prompt assistance in deleting the old LinkedIn account. I give my full permission for you to take the necessary actions as soon as possible. Thank you for your help; I am eagerly waiting for your response and assistance.

I sent an email on December 4, [redacted], and have not received a response. I was overseas without email access from Nov 20 to Nov 30. I missed canceling my LinkedIn Premium subscription on Nov 20 due to my trip. Only after returning, I noticed the charge on my credit card. I can provide trip documents if needed. I request a refund, cancellation of Premium, and a return to a regular LinkedIn account. My name is Michelle B. from the Worker's Compensation Board of Manitoba. Please reply by the week's end. Thank you and have a great day.

LinkedIn has really let me down! I initially signed up for a one-month trial, missing the cancellation deadline. I was under the impression that I would be charged monthly, only to find out they billed me for the entire year upfront - over $[redacted]! When I tried to cancel on their website, I discovered they scheduled the cancellation for twelve months later. It's frustrating that there is no contact information available. I believed LinkedIn was a trustworthy company, but now I see they are not customer-friendly. I am seeking a refund for the ten unwanted months. If this isn't resolved, I plan to share my experience on social media to warn others.

I signed up for the 30-day free trial of Premium. On December 9, [redacted], I received an email from LinkedIn Ireland charging me $[redacted].88 for an annual Premium membership. I immediately logged into LinkedIn, canceled the membership, and emailed LinkedIn requesting a refund. I have never had a Premium membership before, except for a trial a few years ago. In the past, LinkedIn would remind users when the trial was ending and offer an option to cancel, which didn't happen this time. Unfortunately, my assumption led to this oversight. Unfortunately, my wife lost her job in November due to the challenging Alberta economy, making it difficult for us financially. As a one-income family, I kindly ask for the $[redacted].88 refund as this expense is currently unmanageable for us. I apologize for the inconvenience my mistake has caused and appreciate your assistance in resolving this matter.

We placed an ad believing it cost $30 in total, not per day. It was a local position, but 80% of applicants were not local, being from New York, Philadelphia, and other areas. The remaining 20% were from the Bay Area but not from the North Bay as expected. This resulted in no suitable candidates for us. As a small company, this unexpected $[redacted] expense is significant with no successful outcomes. We have been long-time Premium Linkedin members and are dissatisfied with the ad's performance and cost. We kindly ask for a refund on this bill. Thank you.

I am a consultant and educator who frequently travels for speaking engagements, interacting with new individuals and groups. I have a successful track record of engaging with new contacts on LinkedIn. Occasionally, I lack complete contact information for new connections due to not collecting business cards. I kindly ask for the removal of the email address requirement. I am dedicated to using LinkedIn effectively for myself and my business prospects. Let's collaborate to enhance our experience on this valuable professional platform.

I recently received a phishing email that prompted me to report the conversation, but the "More" option was not available. The email came through as a sponsored message from LI. It requested banking information for a Shopper job signup. To prevent further contact, please block the sender swiftly. The account name associated with this is Karyn Pershad. The email contained information about part-time job opportunities and the chance to earn extra money by becoming a Shopper. It emphasized evaluating customer service in various establishments and getting paid to shop and dine out. The email also mentioned the perks of shopper jobs, like good pay, free merchandise, and flexible schedules. The message ended with an invitation to click for more details and to apply. -Karyn Pershad

I have been trying to verify my identity for my account for several days now. My account was unexpectedly restricted over the weekend, preventing me from sending essential emails, making calls, and attending meetings. This situation is affecting my reputation, even though I have not violated any rules or terms of service. I have two separate accounts for different networking purposes—one for clients and executives and the other for hiring managers and recruiters. I have not engaged in spamming and have only used the platform for introductions. I recently received an email instructing the account holder (after multiple attempts to submit my driver's license) to contact LinkedIn directly. Unfortunately, the method for doing this was not provided, and it seemed like a generic response was sent without a clear solution. I kindly request assistance in reinstating my account promptly. Thank you.

My account was locked due to verification issues. After completing the process, I received an email from LinkedIn Help Center informing me that the restriction would be lifted in 24 hours. However, it has been 36 hours now, and I still cannot access my account. As I rely on LinkedIn for work, this is causing significant disruptions. My case number is [redacted]16. Below is the email response I received: Hi Lara, Thank you for reaching out. My name is Raphael, and I am here to help you with this matter. We have detected suspicious activity related to your account, suggesting the use of automated tools to access LinkedIn. This behavior goes against our User Agreement and Professional Community Policies, which prohibit such actions to ensure the security of our platform. I recommend checking your devices for any software that could be triggering this activity and removing any potentially harmful applications. By resolving this issue, you can avoid further disruptions and regain access to your account. Thank you for understanding and complying with our policies. Your account restriction has been lifted, and I suggest trying to log in after 24 hours. Best regards, Raphael LinkedIn Safety Operations Support Specialist

My name is Ed G., a LinkedIn member for many years. This year I tried the Premium business membership as a trial, but later cancelled it. You confirmed the cancellation to me. However, my account profile still displays me as a Premium member. It also mentions that my premium membership will renew on 12/23/[redacted] automatically. Unfortunately, I am unable to rectify this issue on your website as it shows conflicting information. I kindly request a confirmation that I am not a premium member and that I will not be charged over $[redacted] soon. If this matter is not resolved, I will have to terminate my use of LinkedIn. Your prompt response is greatly appreciated. Thank you. Ed G.

Hello, I represent a Junior Business in Brazil, a student-run organization. We have encountered an issue with a LinkedIn page created by a former member who is no longer accessible to retrieve the login details. The page still reflects our current logo and name, so we are seeking assistance in either resetting the account to grant us access or deleting it to start fresh. We are eager to manage our profile professionally as our business grows and would appreciate guidance on the necessary steps to verify our identity for account recovery or deletion. Thank you in advance for your assistance. Best regards, Brenda L.