LinkedIn Customer Service Issues

Hello, I have been charged for my LinkedIn subscription after my free trial, even though I tried to cancel it over the weekend but had technical difficulties. I managed to cancel it at work, but $[redacted].68 was already deducted. I need a refund promptly as this is a significant amount for me, and I cannot afford to be short on funds. I didn't use the service and only signed up due to persistent emails about a free trial. Kindly reach out to me as soon as possible so we can resolve this matter. Thank you.

Hello, I'm Janet Nwiwagbo, a LinkedIn user. I signed up for a premium account on October 18, [redacted], as the first free month trial. After realizing I didn't need it, I cancelled between November 15 and 16 last month. I received a message confirming the successful cancellation after providing feedback. It mentioned that I would revert to a normal account once the trial period ended with a few days left of premium features. Despite my repeated attempts to cancel, the premium features persisted. Realizing it was likely an error, I eventually stopped trying to cancel. Today, I was charged for the same premium account I had cancelled, and I am seeking a refund. Since the cancellation was confirmed by you, I shouldn't be charged for a feature I no longer require. Please address this promptly. Thank you for your assistance.

I have a LinkedIn account, but I'm not a heavy user. My name is Mihaela Silvia Surugiu. Today, on December 3, [redacted], I received the following message: "CONGRATULATIONS!!! Reference no: LKD/IN/[redacted]25/19 Dear Surugiu Silvia, Thank you for using LinkedIn. You have been approved to receive a reward payment of $[redacted],[redacted] for regularly using our service. Your profile was selected among second category users, and you are eligible to claim this reward. Your Identification Reference Number is: (LKD/IN/[redacted]25/19). Contact the instruction officer via email at: [redacted] for claiming instructions. Please reach out within 24-48 hours to avoid cancellation of this reward. Thank you for being a part of LinkedIn. Best Regards, LinkedIn Corporation © [redacted]" I would appreciate any guidance on the next steps I should take. Thank you.

I am having trouble changing my old employee email address. This issue has been ongoing since last June as seen in the previous attempts to solve it. Numerous users are experiencing the same problem, including not receiving verification emails to update their primary email addresses. The emails sent for verification do not seem to be reaching the new email accounts. This situation is causing inconveniences for many users, impeding their communication and job applications. It appears that despite attempts to rectify the problem, it persists, leaving users frustrated with the platform's user-friendliness. Hopefully, the technical team can address and resolve this issue promptly.

Hello, I am currently facing an issue accessing my LinkedIn account as it shows a temporary restriction. After attempting to reset my password, I received an automated email from LinkedIn addressing me as Bailey, my wife's name. Despite her having a separate account under "Bailey Kurtz" with a different email domain, it seems our accounts may be linked. I am hesitant to provide my ID for account recovery for two reasons: Firstly, I only created an account, not a profile, and secondly, if the account is somehow connected to my wife's name, I am unsure of recovery success. I would prefer to delete the current account and create a new one or request a manual override. Thank you.

I've subscribed to LinkedIn's premium service but am currently locked out of my account. I find it frustrating that I cannot access the service and have been given an unhelpful phone number with just a voicemail message. As a paying customer, I expect better support and direct communication instead of waiting for email responses. It feels deceitful to provide clients with inaccurate contact information. I hope LinkedIn addresses this issue promptly and considers providing better customer service in the future.

I was recently charged Rs 55,[redacted] for a LinkedIn premium account. This was supposed to be a trial, but I only used it once before realizing it was not needed. I did not receive any email informing me about the transition to a paid subscription, which I do not want. I have already cancelled my account and would like a refund as the service was hardly used. Additionally, LinkedIn keeps prompting me to re-confirm my email address even after I have done so multiple times. I believe this email verification issue might be related to the problem. Rs 55,[redacted] is a substantial amount for a service I have no intention of using, and I am looking for a prompt resolution to this matter.

Hello, I wanted to share my recent experience with the LinkedIn Premium subscription. When I initially signed up, I intended to explore the features and benefits of this account type. I was under the impression that I would receive an email notification a week before my payment was due, allowing me to cancel the subscription if needed. However, I did not receive any communication from LinkedIn and was surprised to find the subscription fee charged to my account yesterday. Although I acknowledge that I should have been more diligent about checking the payment date, I was given assurance during the setup process that I would be notified about upcoming payments. Therefore, I kindly request a refund for the charges and cancellation of my subscription. Thank you for your assistance. Sincerely, M.C.

Hello, I am reaching out regarding an issue with my LinkedIn Premium subscription. Despite declining the transaction, I was charged for another year on November 25th. I received an email from LinkedIn stating that the charge was declined by my card issuer, yet the payment went through. I no longer require the Premium service as my company now covers my SalesNavigator account. I am requesting a refund for the full yearly charge, as I intentionally declined the transaction. My bank requires written confirmation of the refund. Please confirm this refund at your earliest convenience. Thank you. Regards, Claudia C.

I signed up for the free trial of Sales Navigator a few months back but didn't really use it much. I don't use LinkedIn often, so I was surprised to see a recent charge of $79.99 for the subscription. Upon checking my billing history, I realized I had been billed for the last three months. I understand that I should have canceled the subscription before the trial ended. However, considering my infrequent use of the site, I kindly request a refund for at least the last month. I would appreciate it if you could look into this and let me know if a refund is possible. Thank you.

I am having trouble adding my alternate email address [redacted] to my official LinkedIn account linked to “[redacted]”. An error occurred stating that an account with the name “Sameer Jain” is associated with my alternate email. Strangely, I could access this account using my password. Despite requesting the closure of this unknown account, I am unable to add [redacted] as an additional email on my official LinkedIn account. This issue is urgent. You can contact me at either email address or at +91-[redacted].

I have been charged $[redacted] by LinkedIn for a pay-per-click ad promoting a personal assistant, but the quality of responses has been unsatisfactory. I attempted to cancel the ad today on their complex website with no confirmation. I would appreciate confirmation that the ad has been canceled and no further charges will be made. Moreover, the lack of phone support for account management is frustrating. Navigating the website for basic tasks is impractical, and without clear instructions, customers are left confused. LinkedIn risks losing customers by not offering direct assistance like other successful companies. Sincerely, A.C.

Another member, Kiki Y. not in my network and I do not know falsely mentioned me in an article post. She did this four times to me and other members of the International Coach Federation Group. I commented on her post and now my comments are showing on my profile activity. I want these comments removed from my LinkedIn profile for my privacy and profile viewing. I would like the two comments I made on the mentioned post to be deleted from my LinkedIn profile activity.

Hello, I was unexpectedly charged for the renewal of my Sales Navigator Professional Subscription (Annual) without sufficient warning on December 5th, after the one-month trial. I had planned to cancel the subscription before the renewal date since I am a full-time student and cannot afford this expense on top of my basic living costs. I am contacting you to request the cancellation of the subscription and an urgent refund of the total amount of NZ$[redacted].88 charged to my credit card. While I hope to utilize this subscription in the future, it is currently not financially feasible for me due to being a personal account. Please confirm the cancellation and initiate the refund promptly. If necessary, you can reach me via mobile at +64 [redacted]9. Invoice number: [redacted] Thank you, Olivia Risi

Hello, I am reaching out because I am experiencing an issue with one of my LinkedIn accounts. It has been temporarily restricted, impacting my job search as I rely on the platform for employment opportunities. Following LinkedIn's instructions, I attempted to log in to file an appeal but cannot do so due to the restriction. I also tried contacting customer service without success in speaking to a representative. The restriction stemmed from unknowingly exceeding the page limit while browsing job postings. This setback led me to create a new account and email address, disrupting the continuity of my professional network. Resolving this matter promptly is crucial for my job search efforts. Please advise on the necessary steps to regain access to my restricted account. Your prompt attention to this matter is greatly appreciated. Thank you, Mabry P.

Good morning, I recently joined Ravenscourt Engineering in Yate, Bristol, England, and discovered multiple accounts for the company. I'm seeking assistance to merge the accounts into one and update the information and images to optimize our LinkedIn presence. The Operations Manager, Roger Markell, has granted me administrator access, but I am unable to make changes. I am working as the Business Development Consultant for the company. Our website is www.ravenscourtengineering.co.uk. Although I believe merging the accounts is a simple task, I am unsure how to proceed. Please advise on the necessary steps and any additional details required. Thank you, Laura.

My name is George B., a long-time member. I changed companies and am trying to regain access to my account. My previous email was [redacted] I've been trying to update it to [redacted], sending my passport for verification. Last night at 5:02, I got an email to reset my password within 24 hours, but the link requires my email again, and I receive no further emails after entering it. Please advise on the next steps. Thank you, George.

My LinkedIn account, which I have diligently built up to [redacted] connections for networking and business purposes, has been hacked into by someone using the email [redacted] They have taken total control and changed my password, locking me out of my own account. My email address is [redacted], and my password, which was noraAnN98, has also been compromised. It is disheartening to lose access to the account that holds all my hard work and connections. I am reaching out for support to reclaim my account, which is essential for my professional life. My girlfriend in Arizona tried to assist by contacting you from her computer, but now the account seems to have disappeared. I urge the necessary steps to be taken to restore my account to its rightful owner, Brian H. Baldwin.

Hi Angela, Thank you for your email regarding the Career section opportunities. I'm interested in taking advantage of your offer, but I have some questions. As a senior professional with diverse expertise, I am qualified for various positions with different specialized requirements and competencies. However, LinkedIn only allows for the posting of one profile, which hinders the ability to focus on the specific needs of different professional roles. Upon reviewing my LinkedIn profile, you will notice my broad areas of expertise, including: - Performance Management Specialist - Learning & Development Specialist - Facilitator - Human Capital Management Consultant - Change Management Consultant - Speaker - Unit Head - Profit Center Head - CEO - Director - Consultancy Services - Recruitment Consultancy and others. How can I create one profile within the space constraints to address one or a few of the mentioned areas? Currently, my profile is generic and may not adequately highlight the specific skills necessary for selection. I would appreciate your guidance on this matter. I prefer discussing this over the phone, and you can reach me on my cell at any time. Thank you. Yogesh Shah CMC* Cell: [redacted]

I am receiving LinkedIn requests meant for a former colleague at the email address [redacted] We would like these requests to stop as they are not intended for us. Below is a sample of the email we keep receiving: --- From: David Rom via LinkedIn ([redacted]) <[redacted]> Date: Thu, Dec 6, [redacted] at 10:46 AM Subject: David Rom's invitation is awaiting your response To: <[redacted]> LinkedIn David Rom is requesting to connect on LinkedIn. How do you wish to respond? David Rom David Rom Unique [redacted]° Data, Telecom, Encryption devices, Cyber, Intelligence & Electronic Warfare Officer Lt Colonel (Res.) at IDF Acknowledge acquaintance with David Unsubscribe | Help LinkedIn will utilize your email for member suggestions in features like People You May Know. This notice was sent to [redacted] LinkedIn