The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #160. It includes a selection of 20 issue(s) reported August 15, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear LinkedIn Customer Service,
I am reaching out to you today in the hope that you can assist me in recovering my LinkedIn account. Recently, I encountered an issue with logging in when trying to access my account. Despite multiple attempts to recover it, I have been unsuccessful.
I understand that LinkedIn takes the security and integrity of its users' accounts seriously. I want to assure you that I am the rightful owner of this account and would like to regain access to my information and professional network.
As an active user on LinkedIn, I have important professional connections who rely on me to stay connected and exchange ideas and opportunities. Being a LinkedIn premium subscriber, I wish to continue enjoying the benefits it provides.
I kindly ask you to review my situation and help me recover my LinkedIn account. I am willing to provide any necessary information to prove my identity and resolve any security issues that may exist.
Thank you in advance for your valuable assistance, and I look forward to your prompt response.
Best regards,
R.H.
Reported by GetHuman-hafireem on вторник, 15 августа 2023 г., 16:39
Dear LinkedIn Customer Service,
I am writing to you today in the hopes that you can assist me in recovering my LinkedIn account. Recently, I encountered an issue with logging in when attempting to access my account. Despite numerous attempts, I have been unsuccessful in regaining access.
I understand that LinkedIn takes the security and integrity of user accounts seriously. I want to assure you that I am the legitimate owner of this account and would like to regain access to my information and professional network.
I am highly active on LinkedIn and have important professional contacts who rely on me to stay connected and exchange ideas and opportunities. Additionally, I am a LinkedIn premium subscriber and would like to continue enjoying the benefits it provides.
I kindly request you to review my situation and assist me in recovering my LinkedIn account. I am prepared to provide any necessary information to verify my identity and address any security issues that may exist.
Thank you in advance for your valuable assistance, and I look forward to your prompt response.
Best regards,
R.H.
Reported by GetHuman-hafireem on вторник, 15 августа 2023 г., 21:40
Hello LinkedIn Team,
My account has been restricted, and I no longer have access. I was informed via email on 07/11/23 that a ticket was created under Reference # [redacted]31 to restore my access, but it was unsuccessful. I noticed there might be two accounts. One account with my name Tamara Beyer from Oberhaching, which has no picture or followers, can be deleted. My correct account has my picture, resume, and followers, but unfortunately, I cannot access it. Could you please assist me again?
Kind regards,
Tamara Beyer
Reported by GetHuman8566848 on среда, 16 августа 2023 г., 7:13
On June 30, [redacted], I received a security notification about a new email added to my LinkedIn account. When I clicked the verification link, I was unexpectedly redirected to the login page. My account was compromised, and the original account under my name, Kaushiki Pandey, was changed to Pragya Shukla by a potential hacker.
The unauthorized email added was [redacted], differing from my genuine email [redacted] Despite my efforts to login, I have been unable to access my account. It seems to be a form of denial-of-service (DOS) attack coupled with cyber identity theft, as my profile details are intact, excluding inaccurate changes like my location to Norway and fake job experiences with Avalon Organics.
To continue my job search, I created alternative accounts at [redacted] and [redacted] Unfortunately, both were temporarily restricted (Reference #[redacted]21 and Reference #[redacted]42). I seek assistance in reclaiming my original account under [redacted], as these restrictions are hindering my professional endeavors.
Reported by GetHuman8567112 on среда, 16 августа 2023 г., 11:48
Hello, my name is Aimar Guillaume, an 18-year-old recent graduate. I created a LinkedIn account to explore job opportunities. Unfortunately, my account has been blocked at a crucial time. This situation is frustrating and unreasonable, especially after gaining new connections. I had sought advice and mentorship from various professionals on the platform. I am wondering why this blockage has occurred. I provided my passport for verification purposes. I can be reached at [redacted] or [redacted]. Thank you.
Reported by GetHuman8567763 on среда, 16 августа 2023 г., 17:15
Hello,
I made an error signing up for Linkedin Premium Sales Navigator as an individual, not a company. The subscription cost is burdensome, leading to financial strain as my bank account is now in the negative. Recently, I was unwell, which is why I didn't contact you sooner.
I opted for Single Euro Payments Area (SEPA) direct debit, and I'm still within the eight-week timeframe from when my account was charged. I kindly request a refund of [redacted].95 euros for Linkedin account [redacted] to be credited back to my bank account promptly.
Furthermore, I would appreciate it if you could withdraw my Sales Navigator "Privileges" immediately. As I haven't utilized the Premium services beyond the initial period, I believe it's reasonable not to incur charges for services unused.
I eagerly await your positive response.
Best regards
Reported by GetHuman8568985 on четверг, 17 августа 2023 г., 9:54
I have an old account that I can't remember the password for. I received an email stating that someone in France tried to access my account on Aug 16th. I attempted to reset the password but was asked to verify my identity by downloading my ID, which I'm hesitant to provide. I'm looking for guidance on how to update my account details since I no longer use it, to prevent identity theft. It's unfortunate that there isn't a phone number for assistance in situations like this.
Reported by GetHuman8569541 on четверг, 17 августа 2023 г., 16:10
I believe there has been a mistake with the restriction of my LinkedIn account. I do not use any third-party software or browser extensions to access my account. This is my genuine account with my authentic profile, and I do not engage in any automated activities through external software on the platform. I am unsure of the reason behind my account restriction and I am unable to investigate as I cannot log in. I primarily use Chrome for accessing my account; could this be the issue as it is a third-party program? I urgently require assistance in identifying the cause of this problem and regaining access to my account. This is a concerning issue for me as a long-time LinkedIn user, and I am unsure of the necessary steps to resolve it. I kindly request your prompt support and guidance on this matter. Thank you for your help in advance.
Reported by GetHuman-mysticja on пятница, 18 августа 2023 г., 1:43
Hello,
I have had a LinkedIn account for a while, but I am unable to log in using my current email address. When attempting to reset the password for the email address "[redacted]," a new account is being created for me instead of recovering my existing LinkedIn account. I am currently trying to access my account from India, having previously accessed it from the USA about 4 weeks ago. The email addresses I associate with my account are [redacted] and [redacted] Your assistance is appreciated.
Ritesh K.
Reported by GetHuman-riteshkk on пятница, 18 августа 2023 г., 3:08
Good morning,
I am experiencing some trouble with my account. It has been restricted, and I am unsure of the reason. Since I am unable to log in after subscribing to a premium service, I need assistance in addressing this promptly. Thank you for any help you can provide in resolving this matter.
Reported by GetHuman-amethdia on пятница, 18 августа 2023 г., 8:29
Hello,
I am experiencing an issue with my LinkedIn account. When attempting to reset my password, I receive the following message: "You can only change your password from a recognized device. This is because the phone number you used for two-step verification has been added by another member, so we cannot send codes to that number anymore. If you don’t have access to a recognized device, please contact Customer Support."
This problem arose when I noticed someone else's name displaying when I tried to log in. I now cannot remember my password and am unable to reset it due to this error. Additionally, this other individual has added their educational background information, which I cannot delete.
Could you please assist me with resolving both of these issues?
Thank you
Reported by GetHuman8571514 on пятница, 18 августа 2023 г., 15:19
Hello,
I'm concerned because my LinkedIn account has been hacked. The hacker removed my email and password, making it impossible for me to retrieve my account. They used their own phone number to bypass security measures. I received two emails detailing the location, browser information, and the 4-digit mobile number they used to change my email and password successfully.
I await your response eagerly.
Thank you for your help in recovering my account.
Reported by GetHuman-thibaudp on суббота, 19 августа 2023 г., 12:28
I need help with recovering my LinkedIn account. I provided my national ID for verification, but my account is still restricted. I am sure I have not violated any of their policies. Despite reaching out to them through email multiple times, my case has not been reviewed. I have not received any warnings, despite being a loyal user for 6 years. I have created 8 company pages and have over [redacted] genuine connections that I cannot lose. I am frustrated with how LinkedIn has treated one of their best customers and I'm seeking assistance in restoring my account.
Reported by GetHuman8575632 on понедельник, 21 августа 2023 г., 8:46
Hello,
I am experiencing difficulties accessing my LinkedIn account with the email [redacted] The account was blocked a month ago, and after providing a scan of my passport, it was successfully unblocked. However, the account has been blocked once again. Unfortunately, I am unable to reattach the passport scan as I receive an error message stating that it has already been submitted. I have been struggling to address this issue for quite some time now. I kindly request your assistance in resolving this matter.
Reported by GetHuman-xramoval on вторник, 22 августа 2023 г., 13:43
I registered on Linkedin the week of 8/14 after graduating from university in May, eager to explore job opportunities. On 8/19, my account was unexpectedly flagged, requesting additional identification. I promptly submitted images of my driver's license as requested. However, on 8/22, I received an email informing me that my account breached LinkedIn's policies, resulting in a permanent restriction, despite my genuine attempts to comply. In response, I created a new account and reached out to support on the same day. Frustratingly, my new account has faced a similar flagging issue, and I am now awaiting a resolution to my support ticket. Feeling at a loss, I'm unsure how to proceed. My original account is linked to [redacted], and my name is Logan Weiner.
Reported by GetHuman-lweinerh on среда, 23 августа 2023 г., 0:18
I have recently inherited a non-profit organization named Surf For Life. Unfortunately, I do not have access to the old account which is still active. The previous administrator listed is no longer available. The account still has followers, and I would like to retain them rather than deleting the account. Without the sign-in credentials, I am unsure how to proceed. Creating a new account with the same name is not an option as it would lead to duplicate accounts. My goal is to regain access to the original account. Thank you for any assistance you can provide.
Reported by GetHuman8579907 on среда, 23 августа 2023 г., 14:01
Dear Sir or Madam,
We are facing difficulties logging into our LinkedIn account as the verification process with a passport, driver's license, or ID is not possible. Initially, the account was created for our IT department without realizing there is a separate registration process for the Business sector.
The first name "IT" and last name "Support" were used to avoid linking the account to a specific employee. Should an employee connected to the IT department's LinkedIn account leave the company, it creates an issue.
Since IT Support is not a natural person, verifying the account with the provided documents is not feasible. We would like to regain access to our account for which we have been making payments via credit card.
Please assist us in restoring the account or converting it so we can resume using it. If this poses a problem, an alternative solution could be deleting the account to allow us to recreate it and repurchase the premium options.
Best regards,
Sascha Sander
IT Support
Reported by GetHuman8579971 on среда, 23 августа 2023 г., 14:41
Dear Support Team,
I accidentally deleted my private LinkedIn account when I was trying to remove a previous professional account associated with my former company. I need help recovering my private account and deleting the professional one.
Additionally, I couldn't receive the security code sent to my phone number because it was linked to my former professional number, which I no longer have access to. Can you assist me in recovering my private LinkedIn account and updating my phone number for security purposes?
Thank you for your help.
Best regards,
F.L.
Reported by GetHuman-loncelle on четверг, 24 августа 2023 г., 10:45
Hello, my name is Marcel Burian. I've been trying to regain access to my account for several weeks as it seems to have been closed. I've uploaded my ID and passport multiple times without success. I'm not receiving any confirmation emails either. Every time I retry, it says the request is being processed, but then nothing happens. If I attempt to register again, I have to repeat the process. I'm at a loss about what to do next. Customers are contacting me through LinkedIn, and I don't know who to reach out to for help. Please get in touch with me via phone at +49[redacted] [redacted] or email me at [redacted] Thank you.
Reported by GetHuman8581534 on четверг, 24 августа 2023 г., 11:24
I have recently created two accounts, both of which have been restricted. I'm unsure of the reason as the first account was set up two weeks ago and the second just a day ago. I haven't engaged in any suspicious activities. Surprisingly, I have not received any emails about the restrictions. Although I provided a picture of my passport for identity verification, it has been a while since I submitted it. I urgently require access to my accounts. What further steps should I take to have the restrictions lifted?
Reported by GetHuman8583384 on пятница, 25 августа 2023 г., 12:30