The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #159. It includes a selection of 20 issue(s) reported August 7, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am writing to address the recent restriction placed on my LinkedIn account, [redacted] I have submitted an appeal with the requested identity verification documents, but unfortunately, it was denied due to concerns about the accuracy of my profile information.
I want to clarify that any changes made to my profile were not meant to mislead or provide false information. I respectfully request a reconsideration of my appeal and the removal of the current restriction on my account. This will enable me to update my profile with accurate details.
Your understanding and assistance in this matter are greatly appreciated. I am confident that with your support, we can resolve this issue promptly. Thank you for your attention.
Reported by GetHuman-artemvaz on الإثنين ٧ أغسطس ٢٠٢٣ ١٥:٥١
Hello,
I would like to bring up an issue I experienced with my complimentary premium subscription. Regrettably, I was unable to cancel it prior to the new billing cycle starting because I was using my phone instead of a computer. Since I didn't have access to a computer then, I had to cancel the subscription after the initial billing period had passed.
I terminated the subscription just two days after the billing cycle had ended, and I hadn't utilized any of the premium features during this brief period. Given these circumstances, I kindly request a refund for the month of August.
Thank you for your comprehension and help in addressing this concern.
Best regards,
Nathan
Reported by GetHuman8551724 on الثلاثاء ٨ أغسطس ٢٠٢٣ ٠٨:١٠
En recherchant mon nom sur Google, j'ai découvert l'existence d'un profil LinkedIn au nom de Nelly Behrens, télévendeuse chez Ophtalmic à Reims et ses environs. Je souhaite supprimer ce profil car il contient des informations inexactes, cependant, je n'arrive pas à accéder avec les identifiants utilisés lors de mon inscription initiale. On me demande de créer un nouveau profil, ce que je préfère éviter, surtout avec les informations incorrectes qui y figurent. Je vous prie de bien vouloir supprimer ce profil. Merci.
Reported by GetHuman8552789 on الثلاثاء ٨ أغسطس ٢٠٢٣ ١٨:١١
Dear Sir or Madam,
I am writing to inform you that my LinkedIn account has been suspended. I am unable to understand the reason behind this action as I have not violated any of the terms mentioned on your website. My name is unique on the internet and is associated with a single profile, often accompanied by a photo. Additionally, my professional information can be found on my personal website, www.weidt-consult.de, where I am depicted in my roles as a representative for one of Europe's largest ports and a commercial judge at a regional court. I respectfully decline to provide any further identification or personal documents. I kindly request a review of the suspension and clarification regarding the cause.
Sincerely,
Hartwig W.
Reported by GetHuman8553891 on الأربعاء ٩ أغسطس ٢٠٢٣ ٠٨:٤٠
My account is currently temporarily restricted. I tried to verify my identity on LinkedIn by submitting my ID card, but the system keeps saying the request is already submitted. It has been two days, and there is no update. I have attempted multiple times to resolve this, but it's not working. How can I lift the restriction? I need a prompt solution.
Reported by GetHuman-byusrm on الأربعاء ٩ أغسطس ٢٠٢٣ ١٥:٣٦
I am currently unable to access my LinkedIn account. Despite trying various methods, I remain locked out. The one-time sign-in link provided does not work, and the password reset function is displaying an error message. Additionally, the retrieval email linked to my account has not been used in over seven years. I am disappointed by the lack of available human support to assist me with this issue, especially considering my premium membership status. These technical difficulties are quite frustrating.
Reported by GetHuman-drweller on الأربعاء ٩ أغسطس ٢٠٢٣ ١٨:٥٠
I suddenly found my account restricted, notified of a violation of a community standard. Not being an active poster, I am unaware of any such violation. After verifying my identity with my driver's license, I was promptly denied with no explanation. Despite reaching out to LinkedIn for help, I have yet to receive a response and do not anticipate one.
Reported by GetHuman-mosimpki on الأربعاء ٩ أغسطس ٢٠٢٣ ٢٢:٣٨
My account has been restricted, and I am eager to regain access.
When attempting the security check to unlock my account, I immediately received a message stating my account has been permanently restricted.
I am surprised at how quickly they processed my identity verification. The case reference number is [redacted]49.
I am open to undergoing video verification to restore access as I have a pending job offer which requires communication through LinkedIn only.
Reported by GetHuman-manikr on الخميس ١٠ أغسطس ٢٠٢٣ ١٦:٥٨
Hello,
I am reaching out about my account being restricted for the past two weeks. The ID verification is pending, and I am unsure why the restriction occurred.
I require access to my account for professional purposes and would appreciate information on when it will be unlocked.
On July 28th, I noticed an unfamiliar email address added to my account. I promptly removed it, changed the password, and set up 2FA, which appeared successful. However, immediately after that, my account was restricted. I submitted my passport for identification, but it has been two weeks without any updates.
I understand there may be a high volume of requests, making it challenging to keep up. Thank you for your assistance.
Sincerely,
Gabriel G.
Reported by GetHuman8558008 on الجمعة ١١ أغسطس ٢٠٢٣ ٠٨:٢٩
I am from the EU and signed up for a free one-month trial of the Learning Premium subscription. Unfortunately, I forgot to cancel and was charged [redacted] euros for an annual subscription without any prior notification. I've requested a refund, but their website states that no refunds are provided after the first 14 days of the trial. I am disappointed with this lack of notification and feel deceived by this experience. Any advice would be greatly appreciated.
Reported by GetHuman-lucatsve on الجمعة ١١ أغسطس ٢٠٢٣ ١٤:٥٥
I reside in the EU and recently signed up for a free one-month trial of the Learning Premium subscription. Regrettably, I forgot to cancel it and was charged *** euros for an annual subscription without receiving any prior notifications. I've requested a refund, but it appears unlikely as their policy states that the trial period begins within the first ** days, and after that, no refunds are granted. I am disappointed by this lack of notification towards the end of the trial period. As a student, this unexpected cost is burdensome for me. I feel disheartened by this situation and would appreciate any helpful advice.
Reported by GetHuman-lucatsve on الجمعة ١١ أغسطس ٢٠٢٣ ١٥:٠٦
My LinkedIn account has been compromised and hijacked by someone of a different gender. My name is Thomas Dixon, but the account now displays m i r a Dixon. The recovery information links to my email but now requires two-factor authentication with an authenticator app I don't have access to. I can provide all necessary information and government IDs, but the response has been slow. This issue is affecting my job search and causing confusion among my contacts, who have been misled by the imposter. Please reach out to me at [redacted]-[redacted] or email [redacted] for further assistance.
Reported by GetHuman8558820 on الجمعة ١١ أغسطس ٢٠٢٣ ١٧:١٢
As a social media manager, I unintentionally downloaded a malicious program on my laptop, leading to a security breach on three LinkedIn accounts - including my own and two clients'. The hacker changed login details, making account recovery impossible without LinkedIn's intervention. Despite reporting the scam and emphasizing the urgency of the situation, I have not received any response from LinkedIn support even after a week. I attempted to contact them through various channels, but it has been a challenging task. These accounts are essential for my business, and all I seek is to regain access to them promptly.
Reported by GetHuman8558826 on الجمعة ١١ أغسطس ٢٠٢٣ ١٧:١٣
Hello,
I believe my account has been compromised. I am unable to take any action as I keep receiving emails from China, which is quite unsettling. I have tried to change my password and delete the account, but I am facing difficulties. It seems there is an app involved that requires a pin, which I am not receiving as my account is not linked to that app. I am receiving strange emails mentioning people being added from California and China, which I find very concerning. My email is [redacted] I would appreciate any assistance in resolving this issue.
Thank you.
Reported by GetHuman8559241 on الجمعة ١١ أغسطس ٢٠٢٣ ٢٠:٥٦
Hello LinkedIn Support Team,
My name is Yazan Kassam, and I work as a DevOps Engineer. I am writing to inform you that my LinkedIn account has been restricted without a clear explanation. I was requested to upload an image of my passport, but it was rejected without any provided rationale. This incident has left me feeling disheartened as LinkedIn holds significant importance for me. It has been a valuable platform for job opportunities and networking in the IT field, which I have been a part of for several years. I am in disbelief over the situation. Any assistance in recovering my account would be greatly appreciated.
Thank you,
Yazan Kassam
Reported by GetHuman-yazankas on الأحد ١٣ أغسطس ٢٠٢٣ ١٠:٠٨
Hello LinkedIn Support Team,
I'm Yazan Kassam, a DevOps Engineer, reaching out for assistance. Recently, my LinkedIn account was restricted without clear justification. I was required to submit a passport image, which was rejected without clarification. This experience has left me feeling disheartened as LinkedIn has been crucial for job opportunities and networking in my IT career spanning several years. I am surprised and troubled by this incident. I would greatly appreciate any assistance in recovering my account.
Sincerely, Yazan Kassam
Reported by GetHuman-yazankas on الأحد ١٣ أغسطس ٢٠٢٣ ١٠:٠٩
Dear LinkedIn Support Team,
I hope this message finds you well. I am experiencing difficulties accessing my LinkedIn account associated with the email address "[redacted]".
My full name is Boujemaa Bouhouda and my username (if applicable) is: [Your LinkedIn username, if different from your full name].
Unfortunately, despite multiple attempts to log in using the correct login information, I am unable to access my account. I have also tried to reset my password using the usual procedure, but I have not received a reset link in my inbox.
As my LinkedIn account plays a crucial role in my professional network and career opportunities, this situation is causing me great concern.
I kindly request your assistance in recovering my account. I am willing to provide all necessary information to verify my identity and prove that I am the legitimate owner of this account. I can also provide information about my connections, my recent posts, or any other details you may require to facilitate the recovery process.
Thank you sincerely for your attention and for any help you can provide in resolving this issue. Your assistance is greatly appreciated.
Best regards,
Reported by GetHuman-boujemaa on الأحد ١٣ أغسطس ٢٠٢٣ ٢٠:٥٩
On 08/04/[redacted], when I tried to access my LinkedIn account, I was prompted to complete a verification process by solving a puzzle to confirm I am a real person. Subsequently, I received a message indicating that the password I entered was incorrect, leading to the temporary restriction of my account. To restore access, I have submitted my US Passport for identity verification. Though my passport shows my first name as Abbas, I am commonly known as Alex on my LinkedIn profile. I am awaiting further contact from customer support regarding the status of the access restriction.
Reported by GetHuman8564008 on الإثنين ١٤ أغسطس ٢٠٢٣ ١٨:٥٦
I have two accounts on LinkedIn:
1. [redacted]
2. [redacted]
I deleted the first account, but it is still showing on Google. Please remove it entirely!
For the second time, I have been blocked and cannot log in, even though I have submitted my ID twice. I am about to make a payment for Sales Generator through this account! Please delete my account and cancel the Sales Generator subscription to avoid any costs for me. Thank you!
Reported by GetHuman-msteink on الإثنين ١٤ أغسطس ٢٠٢٣ ١٩:٠٨
My account access is currently restricted for security reasons. To ensure the safety of my account, I am required to submit a government-issued ID for identity verification. Once this is done, it will be deleted. Following the review process, a customer support representative will reach out to provide further information about the situation and whether the restriction will be removed. Thank you for your cooperation in this matter.
Reported by GetHuman8564896 on الثلاثاء ١٥ أغسطس ٢٠٢٣ ٠٦:٥٤