LinkedIn Customer Service Issues

Archive 108

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #108. It includes a selection of 20 issue(s) reported December 10, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I created a LinkedIn account as instructed by my boss using the company name. I encountered an unspecified error every time I attempted to create the company page, which led to my account being blocked. Unfortunately, I am unable to update the information or verify my identity as I lack the required documentation. The account is associated with Universal S.A. and not the company with a similar name that currently uses the account. The account link is www.linkedin.com/in/universal-inchirieri/ with the email [redacted] Kindly advise on how I can delete the account without verification, offline. Thank you.
Reported by GetHuman5539671 on Thursday, December 10, 2020 7:42 AM
I recently noticed an unauthorized charge on my card for $59.95 from your company. My husband thought he had canceled the trial before it ended, and we made sure his account was closed. This charge has caused a significant issue for us as the money is budgeted for our bills and Christmas expenses. I want a refund immediately as none of this was supposed to go to you. Please rectify this situation promptly. Thank you. Micki Brown.
Reported by GetHuman5539727 on Thursday, December 10, 2020 8:21 AM
I recently encountered an issue as I tried to update my email address on my account due to the original one being closed. After updating it with what I believed to be a new email, I am now unable to access my main account with my profile. The secondary account is linked to the email I am currently using. When I try to merge accounts or verify my identity, the system indicates that someone else is using the email. Both accounts reference the same company I worked for, and I have the public profile link for the account that belongs to me. I am willing to provide a photo ID to verify my identity. Additionally, I unintentionally set up my account with a nickname, while my official documents, such as my passport and driver's license, reflect my full name. I am seeking assistance in resolving these issues promptly.
Reported by GetHuman5539958 on Thursday, December 10, 2020 11:15 AM
I keep getting a "Request denied" error every time I try to log in to LinkedIn.com. The problem persists across Chrome, Firefox, and Edge browsers. I've tried clearing my cache, cookies, and browsing history, but nothing seemed to work. The error message shows Reason Codes 3, 2, 71, and mentions "Sorry, we are unable to serve your request at this time due to unusual traffic from your network connection." I haven't done anything out of the ordinary online, and it's been days since I could access my profile.
Reported by GetHuman-atbinc on Thursday, December 10, 2020 2:35 PM
I am having trouble removing my previous employer's email from my account. Even after adding a new email address, I am unable to set it as primary or delete the old one. I have already submitted my driver's license for verification and confirmed my email address. The last time I attempted to reach out via text, I was instructed to call instead. However, when I call, the only information provided by the automated voice response is the address of your location. I would greatly appreciate your assistance with this matter. Feel free to contact me at [redacted]. Thank you.
Reported by GetHuman-dawin on Thursday, December 10, 2020 8:01 PM
I believe I had an account registered under the email address "[redacted]". However, when I attempted to log in with my password, the system did not recognize my account. When I tried to create a new account, I received an error message stating it was a duplicate. I have already tried multiple troubleshooting steps such as clearing cookies, browser history, and even contacted technical support without any resolution. Unfortunately, my experience with the support resulted in being charged unexpectedly on my credit card for a service I did not sign up for labeled "JustAnswer expert" for Cdn $66. The chat Order ID related to this issue is [redacted]8-[redacted] on December 1st, [redacted].
Reported by GetHuman5542040 on Thursday, December 10, 2020 9:37 PM
I am requesting a refund to my credit card for the charge. My name is Seth Kweku Otwey, and my email is [redacted] I signed up for a promotional LinkedIn Premium subscription to explore the services, scheduled to end in October [redacted]. Despite requesting cancellation, I recently discovered the subscription was not terminated, and I was charged by LinkedIn on November 9, [redacted].
Reported by GetHuman-kosethoo on Friday, December 11, 2020 6:20 PM
I continue to receive a notification stating "Your connection request couldn't be completed at this time. Please attempt again later." My internet connection is stable. I have already cleared the cache and cookies in my browser. I have attempted to access the service on three different browsers, including Chrome, Firefox, and Microsoft Edge. I have also refreshed the page and logged out then back in. Despite all my efforts, the issue persists, and I rely on this for work purposes. I am currently in the office and only started encountering this problem today. Is there a solution to resolve this issue promptly?
Reported by GetHuman5544836 on Friday, December 11, 2020 7:01 PM
Dear LinkedIn Support, I registered for the trial premium version in September. As the trial approached its end, I received an email on September 27th stating it would end on 10/4/[redacted]. I promptly emailed LinkedIn from my "[redacted]" address requesting cancellation as I did not intend to continue past the trial. Unfortunately, I was billed the next month. Despite struggling to find the cancellation option on the site, I was billed again the following month. While I found the premium service useful, I did not need it then. I have been erroneously charged for two months when it should have been a free trial. I am seeking a refund for these two months. I am eager for your assistance and eagerly await your reply. Thank you, Tim.
Reported by GetHuman5545451 on Friday, December 11, 2020 9:58 PM
I attempted to access my account, but I received a message indicating that my account is being restricted and that I should seek help online. I have never participated in any illegal activities and am puzzled as to why my account would be restricted. It's possible that my account has been hacked, but I can't be certain. Please assist me in investigating and resolving this matter. You can reach me at adelowobademola[at]yahoo.com. Your prompt attention to this matter would be greatly appreciated. Thank you.
Reported by GetHuman-adelowob on Saturday, December 12, 2020 1:01 PM
I recently activated a trial for Linkedin Recruiter Lite and unfortunately forgot to cancel before the trial ended. I received a payment notification from PayPal. I promptly cancelled my subscription but am now facing financial hardship, especially since I am a student. The charge of [redacted].99 CAD is a significant burden for me at this time. I initially signed up for the trial to utilize inMail credits for a customer discovery practice during an Accelerator program. I am sincerely hoping for a refund as this charge is causing me distress during my studies. Your understanding and assistance would be greatly appreciated. Thank you.
Reported by GetHuman-mseyyed on Saturday, December 12, 2020 1:10 PM
Hello, my name is [redacted]. I created an account some time ago under the name RI, but I forgot the email I used for that profile since I didn't use it much. This old account has zero connections. Currently, I have another account under the name Randall Grant and I want to start building connections on it. The issue I'm facing is that I need to delete the old account with zero connections because it could affect recruiters' perception of me when they see it. They might lose interest in my profile due to the lack of connections. How can I delete the old account I created in the past?
Reported by GetHuman-rangranl on Saturday, December 12, 2020 1:29 PM
Hello, I am writing to inform you that I have canceled my subscription recently. I noticed that I was being charged $64.00 USD monthly, even though I haven't been active on LinkedIn for a while and haven't used the services. After checking my credit card statements, I realized that the charges were still being deducted. I would appreciate it if you could refund the charges for the last two months since this was not an intentional purchase on my part. Thank you for understanding.
Reported by GetHuman5546951 on Saturday, December 12, 2020 2:41 PM
I am having trouble merging two accounts. Whenever I try, I receive an error message stating that the account cannot be closed yet, and that something needs to be resolved. My active and updated accounts are [redacted] and [redacted] I am attempting to merge the account [redacted] into the [redacted] account. I have attempted this process multiple times but keep encountering the same error message. Thank you for your assistance. Tara
Reported by GetHuman5547702 on Saturday, December 12, 2020 6:54 PM
I have noticed a charge of Rs.[redacted] for the past 2 months without any prior notification or confirmation. Even though I provided my payment information during the 30-day free trial subscription, I did not agree to continue the subscription for the LinkedIn premium account. These charges occurred twice in the last 2 months without any notification beforehand. I have already canceled my premium account. Kindly reverse the charges for both months since I did not utilize any premium account benefits.
Reported by GetHuman5549378 on Sunday, December 13, 2020 3:19 PM
Hi Team, My account has been hacked, and I am unable to log in. My email id is [redacted] When I tried, it showed that the email id does not exist. I also received an email from the LinkedIn security team notifying me that another email address has been added to my account. Please see the message below. I am unable to access my account due to this, please investigate this issue further. Hi Shrashti Sai, The email address [redacted] was recently added to your LinkedIn account. If you do not want that email associated with your account, here's how to remove it: 1. Type the link provided into your browser. 2. Sign in with your email address and password. 3. Find Primary email in the upper left and click Change/Add. 4. Click Remove next to the email address to delete it. Thank you for using LinkedIn and for your cooperation in maintaining the security of your account. Regards, Shrashti
Reported by GetHuman5550979 on Monday, December 14, 2020 8:08 AM
My name is Linda Lashendock. In [redacted], I created a LinkedIn account with an email that I can no longer access. I've tried but failed to retrieve it. How can I reset the account password using the [redacted] email address? I would like to delete one of the accounts. What steps do I need to take to get this done? Thank you for your help. I rely on LinkedIn for job searching after losing my job due to COVID-19. Happy Holidays!
Reported by GetHuman-sunsetem on Monday, December 14, 2020 9:50 PM
I set up the LinkedIn page for the company I work for but deleted my personal LinkedIn account for personal reasons. Now that I've re-registered, I can't manage the company's page because it seems that my admin privileges were revoked when I deleted my profile. I've asked for the admin role to be reinstated, but I'm unsure of the status of my request. I'm not sure if it's being processed or overlooked due to the lack of customer service from LinkedIn. Any assistance or advice would be appreciated.
Reported by GetHuman5554685 on Tuesday, December 15, 2020 6:01 AM
Hello, I have two LinkedIn accounts: 1. [redacted] 2. [redacted] I aim to merge my contacts into the account [redacted] However, I encountered an issue where my profile has been altered. Can my correct profile, which is www.linkedin.com/in/lievenvrijders, be reactivated as it has been closed? Thank you for your assistance. Best regards, Lieven Vrijders
Reported by GetHuman5554878 on Tuesday, December 15, 2020 8:48 AM
I am having trouble setting up a LinkedIn business page. Every time I try, I receive the error message: "An error has occurred, please try again later. Learn more." I have attempted this multiple times over the past two weeks and even created a new separate private account to use as an admin, but the issue persists. After researching, I discovered that having too many pages linked to one account could be causing the problem. I deleted the previous account and created a new one, but I am still facing the same issue. This situation is becoming very frustrating for me. Your assistance would be greatly appreciated.
Reported by GetHuman5555145 on Tuesday, December 15, 2020 12:14 PM

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