Light In The Box Customer Service Issues

Hello, I am struggling with the return process for my order [redacted][redacted] due to late delivery and poor quality and fit of the items. Despite sending 7 messages to customer service, I am only receiving the same return instructions that I find difficult to follow online. I canceled one item successfully for a refund, but I need assistance returning the other items including a semi-formal dress, a party dress, a whiteness item, and a swing dress totaling £[redacted]. I tried to do the right thing but was only offered a 40% refund, which is not satisfactory. I am extremely frustrated and considering filing a formal complaint. Can someone please help me with this issue? Thank you, Jayne M.

Hello, I placed order number [redacted]5 on 02/07/23. At the payment stage, it stated that the order would arrive within 6 working days. However, I have not received any information about the dispatch or the expected delivery date. This lack of communication is disappointing as I relied on the specified delivery time. I would appreciate a prompt response to address this issue. Thank you. Elizabeth

Hello, my name is Jeffrey. I recently ordered a men's button-up shirt in white, size XL for $30.81 on July 4th at 7 am. I was expecting an email confirmation or shipping notification but upon checking lightinthebox.com, I found no record of my order. I am concerned that they may have taken my money without fulfilling the order. Could you look into this matter and arrange for a refund? I appreciate your assistance and will keep an eye on my email for updates. Thank you.

I've noticed that the women's cardigans listed don't specify what material they are made of. It would be helpful if this information could be included. For other products like shirts and trousers, details such as color, size, and material are provided, but for the cardigans, the material type, like cotton or polyester, is missing. Having this information would make it easier to decide whether to purchase a cardigan or not.

I am looking to order a case for my Samsung Galaxy S23 and want to ensure it has the appropriate side, bottom openings (on-off, volume, charger slots), and back slots (3 vertical, large round holes on back left side and 1 much smaller hole next to the top large hole) for camera shots. The photos on your site lack the detail I need for this specific phone. I recommend having a single conversation for clarity instead of multiple emails that may not provide accurate information. It's surprising that a company selling phone cases doesn't prioritize direct communication via phone. Any help you can provide will be appreciated. Thank you, Doreen H.

Sehr geehrte Damen und Herren, ich habe gestern meine Bestellung bei Light in The Box erhalten, bestehend aus 1 Damensportweste ARSUXEO in Größe M in Weiß und 1 Damensportweste ARSUXEO in Größe M in Grün. Leider entsprechen die Artikel nicht meinen Erwartungen, daher möchte ich die Ware gerne zurücksenden. Bitte teilen Sie mir umgehend eine Rücksendeadresse mit, an die ich das Paket zurückschicken kann, und veranlassen Sie eine Rückerstattung des Kaufbetrags. Ich bitte um eine schnelle Rückmeldung auf DEUTSCH und bedanke mich im Voraus. Mit freundlichen Grüßen, C.Z.

I need help with returning an unsuitable suit. My son had a motorcycle accident right before prom, leaving me busy at the hospital tending to his broken leg, collarbone, ribs, and toes. I no longer need the suit and want a refund, not an exchange. However, I can't see my order when I log in, causing me worry. I have the suit hung up in its original bag, though the outer bag has dog food residue. Please provide the correct return address and instructions; I only bought this specific item from your site. Thank you for your assistance, Miss R.

I purchased 3 tops from LightintheBox, but unfortunately, none of them flatter me. The return process requires measuring the tops, which seems unnecessary because I'm not returning them due to size issues but rather because they don't look good on me like they did on the website. The measuring request is confusing. I'm unsure if they expect me to measure the tops or provide my own measurements. This part of the return process is frustrating and unclear.

Good morning, I placed an order with the number [redacted] for two men's shirts on March 25, [redacted]. The delivery was scheduled for April 7, but was incorrectly marked as an address issue and returned to the sender on April 21. I contacted the local GLS with tracking number [redacted] and they confirmed the return was due to the address problem. I have been in touch with LightInTheBox's online customer service, and they mentioned they will resend the package once they have it back, but it may take five weeks. Considering it was sent back on April 21, today being July 15, [redacted], the five weeks have already passed. I would like to receive the package soon or a full refund of the total amount of €51.42. I look forward to your response.

Hallo zusammen, ich habe vor einiger Zeit eine Bestellung aufgegeben und superschnell erhalten. Jetzt möchte ich wieder sehr viel bestellen (mein Konto ist super gedeckt). Ich logge mich bei Paypal ein. Dann werde ich wieder auf die Seite von Ligthn Box weitergeleitet und muss meine Adresse ändern. Aber was soll ich ändern? Erstens geht nichts zu ändern und ich habe bei Euch ja schon bestellt und alles erhalten. Die Bezahlung mit Paypal hat auch funktioniert. Bitte helft mir ganz schnell, ich möchte die Sachen unbedingt so schnell wie möglich bestellen. MfG Ingolf

Sehr geehrte Damen und Herren, Ich hätte nicht gedacht, dass es so kompliziert ist, eine Bestellung umzutauschen oder zurückzugeben. Es erweckt bei mir den Eindruck, dass seitens des Unternehmens kein Interesse besteht, einen Umtausch oder eine Rückgabe vorzunehmen. Leider kann ich Ihre auf Englisch verfasste E-Mail nicht lesen, da ich des Englischen nicht mächtig bin. Ich hoffe, dass eine Lösung gefunden wird, die für beide Seiten zufriedenstellend ist. Mit freundlichen Grüßen, Nicole Wilhelm, Hartlebenstr. 6, [redacted] Berlin

I would like to return a dress I bought from Light in the Box. The dress is described as white, but it is actually off-white. They are asking for a barcode from the product packaging, but there is none. They have also requested a photo of the dress, and I can email it to them. However, I am not very tech-savvy. Although I have emailed them multiple times, I keep receiving the same response. I am hoping for a full refund for the dress. Thank you, N. Molyneux.

Subject: Non-Delivery of Kitchen Faucet Order Vendor: LIGHT IN THE BOX Ord [redacted]: [redacted][redacted] Order Date: June 19, [redacted] Cost: CAD $[redacted].58 paid via Visa Tracking Number: DHL [redacted] DHL Return Tracking Number: [redacted] Outstanding Duty Fees to DHL: $36.47 Dear Gethuman, I am seeking guidance on obtaining a refund for a product that was returned to Light In The Box. The following are the key events: 1. I placed an urgent online order for a kitchen faucet on June 19, [redacted], unaware of the duty fees associated with the delivery. Eventually, I had to purchase a replacement faucet locally due to the delayed shipment. 2. After returning from vacation, I learned that Light In The Box indicated my order was held by DHL. 3. Despite no attempts made by DHL to collect the duty fees from me, the item was sent back to Light In The Box. 4. Numerous attempts to contact Light In The Box were unsuccessful, as my emails remain unanswered. 5. Upon contacting DHL today, I discovered that the return was due to failed communication, which I was unaware of during my overseas trip. Kindly advise on the next steps to resolve this issue. Thank you, Hoang Nga Vu

I have yet to receive two dress shirts. The delivery service continually leaves packages in the open mailroom. If I did this during deliveries, I would be fired. They appear too lazy to bring the package to my apartment door. This has been happening since June [redacted]. Light In The Box offers great items, but I cannot monitor the building's mailroom all the time. I have lost around $[redacted] due to this issue. Consequently, I have decided not to order from them again. If you reside in an apartment building, you may want to consider the same approach!

I am very frustrated that your company does not ship to APO addresses. Many businesses successfully ship to APO addresses, so I fail to understand the rationale behind this restriction. Please provide a detailed explanation of why you do not ship to APO addresses. Just citing company policy is not satisfactory. I hope for a sensible justification for this decision.

I recently purchased three mother of the bride outfits from Light in the Box, My World Store, but unfortunately, none of them fit me. I am currently attempting to initiate a return and receive a refund for these items. However, I have encountered an issue as I was informed that these outfits are not eligible for return. Despite being brand new and unworn, the company states that made-to-order items are non-refundable. The only customization I selected was the size, and at no point was it made clear that these items were classified as made-to-order.

I would like to initiate a return for my recent purchase. The dress I received did not have any attached tags, invoice, or written instructions for returning. It has been challenging to navigate the online process to locate the invoice. I also found the shipping charges to be quite high for this item. Unfortunately, the dress is too loose and oversized on me despite being the smallest size available. I am disappointed by the lack of contact options for customer service. Could you please provide guidance on what I should write on a piece of paper to include with the return package, and the address to send it to? Thank you for your assistance. - Jane P.

I purchased a formal pants outfit for $[redacted] on July 24, [redacted]. The payment was debited from my bank account on the same day. Strangely, I did not receive any email regarding the order. Upon receiving the outfit, I found it stuffed in a plastic bag emitting a horrible smell. The size was labeled as 16 instead of the 12 that I ordered. The outfit appeared to be tailored for an extremely tall and slim woman, not close to my size. There were no receipts or packing slips included, and my saved order information mysteriously disappeared from my favorites. I am disappointed by the lack of contact information available to resolve this issue. I possess evidence of the purchase from my bank statement, which I can provide upon request. I plan to return the outfit and may file a consumer complaint if this matter is not rectified promptly.

I received the hoodie I ordered for my son's birthday today, but unfortunately, the writing is incorrect. It should say "What A Wonderful Nightmare," but it says "Whit A Wonderful Nightmare." The return process will incur additional costs, which I find unreasonable considering the original shipping fee was $43.40. If I have to cover return shipping and an additional fee for the replacement, it will total $65.00. I am requesting a full refund of the amount I paid and do not wish to receive a credit or coupon for future purchases. My order number is [redacted]-08-13~[redacted]-08-17.

Order Reference Number: [redacted][redacted] I returned this order following your instructions, as evidenced in the documentation I sent you and can be verified in your communications. The return of the products was completed on July 6, [redacted]. As per the return verification, I was informed to wait. It has been over four weeks, and I have not received the refund. Upon investigating the package via the tracking number, it appears to be in customs in China. A MISSING INVOICE IS NEEDED TO COMPLETE THE RETURN PROCESS. The package was sent according to your instructions at all times, and I kindly request that you proceed definitively to resolve the refund for the order since I do not have an invoice, and you did not mention sending any invoice. I hope you can resolve this matter with the documentation you have on hand.