Light In The Box Customer Service Issues

I emailed them regarding the hoodie I bought for my son's birthday, pointing out an error in the text. Instead of "What A Wonderful Nightmare", it reads "Whit A Wonderful Nightmare". They offered a refund if I send it back, but I had already paid $11.29 for shipping and would incur additional costs. They also proposed a 50% refund without considering the shipping fees, which I found unsatisfactory since I paid $43.29. Unfortunately, I didn't receive any further communication from them after expressing my concerns.

I received an email notification with the error message below indicating my email couldn't be delivered to [redacted] The issue seems to be with an external email server that is not properly configured to relay messages from my domain. As recommended, forwarding this non-delivery report to the email administrator would be the next step to resolve this issue. For email administrators, the error message received mentions that the email server outside Office [redacted] is not set up correctly to receive and relay messages from my domain. It's advised to check the server settings, ensuring it can accept messages from authenticated senders or include the sending domain or IP address in its configuration. This issue typically occurs with on-premises servers, smart host email services, or previous email hosting services that still have mail flow settings pointing to them. As the error "Remote server returned not permitted to relay -> [redacted] 5.7.1 relaying denied" indicates, the external server is denying relaying the message due to permission restrictions. Kindly review and adjust the settings on the external server to allow message relaying from your domain.

I ordered a dress from Light in the Box for my mother's burial and paid for express shipping. Despite not processing the order promptly, they informed me of the delivery date after I inquired. When they finally processed the order, also when they gave me the delivery date, I realized it would be too late and promptly canceled. Light in the Box replied the next day stating the dress was custom-made, offering a partial refund of 50% - 70% for not canceling in time, even though I canceled the same day they processed the order. Now, they've emailed me that they are shipping the dress I no longer need.

I bought three dresses from LightInTheBox in January [redacted] and returned them on January 27, [redacted], to a Chinese address provided by LightInTheBox, paying $44.75 in shipping fees. After not receiving a refund, I disputed the transaction with my credit card company and was credited $[redacted].96. In mid-August [redacted], the package was returned to me from China as the address was unknown. Can you provide a U.S. address to resend the return to LightInTheBox? Please advise. Thank you. - L.

I would like to return order #[redacted][redacted] because the shirts are too small. I need them exchanged for size medium. The lack of a customer service phone number is concerning. I have had better experiences with other online companies that provide phone support. Thank you.

I was pleased with the recent email selection, but I need to address that I am awaiting a refund of $59.35 for returned items before I make any new orders. I returned the products on Thursday, June 8, [redacted], and requested for the refund to be processed back to my credit card. Although the product was of good quality, the size of the LightinTheBox 'L' item did not fit me well. I want to reiterate that I will not be placing any new orders until I have been refunded for the items I returned. Thank you, Freda H. Box [redacted] Maryfield, SK S0G 3K0 Contact number: 1-[redacted]

I have made multiple purchases from Light in the Box. Recently, I ordered a pair of shoes, but they mistakenly sent me four pairs in separate shipments, which I did not agree to pay for. Additionally, I received duplicate orders of three women’s tops. Concerned about these errors, my credit card company suggested I close my card and get a new one. Despite this, I still like Light in the Box's products and continued to shop with them. During my latest order of three items totaling $49.54, I used a different credit card. Strangely, after receiving a payment confirmation email, the next day they claimed my order was declined and asked for a money transfer instead. I am puzzled as to why my credit card, which worked fine for previous purchases, suddenly faced issues. I prefer using my credit card and would appreciate assistance in resolving this matter so I can shop with ease.

I have been trying to obtain a return number for my dress. It's in perfect condition, but the wedding it was intended for has been canceled. The package contained no information for returning it. Can you please provide an address and an RMA number for the return? I promise this will be the last time I contact you about this matter. Let me know if you need a photo of the unworn dress in its packaging. Thank you.

I have concerns about the repeated process of communicating the same issue. Annually, I make substantial clothing purchases from various companies, and often I need to return items. Dealing with your company has been challenging and uncompromising compared to others. The stringent policies are frustrating and have caused me considerable frustration. Is the intention to discourage customers? Remember, there are many other places to shop for clothing. Please provide me promptly with the return address and RMA details so we can conclude our business. Thank you.

I received my order today, but unfortunately, it was nothing like the photo on Facebook. Firstly, it was not as full as depicted, and secondly, the size was much smaller and tighter than expected. Despite ordering a large size, it fit perfectly on a friend who is a size 8. As someone with a degree in textiles, I can confirm that the fabric was very thin and of low quality. I am disappointed and will be returning it, hoping for a refund. The item will be sent back in its original packaging, along with my order number: [redacted] and shipping number: [redacted]. There was no receipt or tags included in the package.

I'm Shawn Peterson. On September 11th, I placed an order for 13 suits and other items totaling over $1,[redacted]. I realized the suits were not slim-fit, so I only want to keep one suit and return the other 12. I've already made another order with your company before receiving the initial package. Could you please advise me on how to return the 12 suits for a refund once I receive the package? I would appreciate a prompt response on this matter. Thank you. Respectfully, Shawn Peterson.

This is my third attempt to request a return ticket for the four bathing suits I purchased in June. Despite contacting both Mastercard and calling the provided number ([redacted]), I have not received a response from your company. Instead, I received a lengthy notification from "Anna" stating it was too late to return the items for a refund. I am frustrated as I have been without properly fitting swimwear all summer. I have reached out to your shipping company in Compton, California, only to find they are no longer in operation. I hope to hear from you soon regarding the return of the unused bathing suits. Otherwise, I will have to escalate this issue to the Better Business Bureau. Thank you. D.Garriola

Subject: Issue with Recent Delivery Hello, I am writing to address an issue regarding a recent delivery from DHL, where I was unexpectedly charged CHF 27.26 in customs fees, which I find excessive and unacceptable. This additional charge was not communicated to me beforehand, and had I known about it, I would not have placed the order. I refuse to pay such high delivery costs along with unexpected customs fees. Unless this matter is resolved, I will return the entire order for a refund. I urge you to respond to this email promptly. I am incredibly disappointed and surprised by these extra charges, especially since previous orders placed with your company did not incur such fees, even when the amount was below [redacted] CHF. This situation is unacceptable and needs to be rectified. Thank you for your attention to this matter. Best regards, R.P.

Subject: Inquiry Regarding Non-functioning Solar Panel Dear Sir or Madam, I have previously contacted you on September 14th via email but did not receive a response. Could you kindly provide me with a return label so I can send back the item to you free of charge? I previously informed you that the solar panel is not working properly. When I connect my smartphone, it does not charge. The charging indicator briefly appears and then disappears immediately, indicating a sudden drop in voltage. Taking pictures of the solar panel is unnecessary as it is not physically damaged; the issue lies within the panel itself. Instead of a voucher or discount, I request a fully functional replacement solar panel. Should I return the panel to [redacted] Kelsterbach free of charge, or can I trust that you will send me a functional replacement without any additional costs? Best regards, Gerd H.

I ordered large fabric storage boxes, but instead, I received medium ones which was a mistake on your part. I kindly request a courier to collect the four wrong medium boxes via DHL express. I also ask for a full refund for the medium boxes and the correct shipment of two large boxes, as originally requested on Light in the Box website. Please contact me at 07[redacted]76 to arrange the same-day courier. My address is 46 Mansford Street, Bethnal Green Road, London, E2 7AJ. Due to a head injury, phone is the best way to reach me, but you can also email me at [redacted] Thank you. -Manni

I am currently facing an issue with making a return due to simultaneously breaking both my wrists. Initially, I was in splints as my hands and wrists were swollen, which were later replaced with casts for several weeks, and now I am wearing braces. Because of my limited mobility, I required assistance and was placed in healthcare. Although I can remove the braces during the day, I still need to wear them at night and experience occasional discomfort. Unfortunately, I missed the return deadline due to my injury, but I truly appreciate your wide selection and hope for your understanding and assistance with this matter. Thank you. - Marylyn

Order R[redacted]32 Hello, here is what I tried to write to Temu today: I want to inform you that the parcel I paid 53.33 Euros for has not arrived. It was an order from Lightinthebox. What is your connection with this other company? It seems like I have been hacked because I was contacted by "helpcolis" and recently by "CLS," who changed my order number. Additionally, on one hand, you informed me that the delivery was delayed, and then on the other hand, you said the delivery could not be completed without providing a reason. On August 31st, you mentioned that the order was shipped. Please reply to me and ultimately deliver. - Barbara M.

I purchased 3 men's flannel shirts: #[redacted] in brown size XL, #[redacted] in black size XL, #[redacted] in black size XL; along with 1 men's cargo pants in coffee color, size 34, and 1 women's cargo pants in army green, size XL. None of the items I received matched the descriptions on the website. The quality is very poor, and they were supposed to be cotton blend but turned out to be polyester. The colors and patterns were completely different from what was displayed online. I'm unable to access the returns and refunds section on my order to request the return address. I would like to return all the items and get a full refund. Your prompt assistance is greatly appreciated. I was hesitant about the negative reviews, but unfortunately, they have turned out to be true.

I placed an order on your website on 08/10 and paid with PayPal for a total of 55.11 Euros. However, my order is not showing up in my profile, and I'm unable to track when I will receive it. Although I received an email to confirm my email address, it seems to be malfunctioning. I appreciate your assistance in providing me with details about my delivery. Sincerely, Mrs. Patricia FALZON

I sent back 5 clothing items worth £[redacted] to Light in the Box through Interparcel, order number [redacted]5, on June 15, [redacted]. The tracking information from Interparcel shows the parcel reached China on July 19, [redacted]. I am having trouble reaching Light in the Box because the phone line only offers support in Chinese. I am unable to inquire about my refund through other means. I appreciate any assistance. - Mark S.