Light In The Box Customer Service Issues

Beste medewerker, Ik heb 2 casual broeken van jullie ontvangen, model [redacted] in maat 36, in marineblauw en legergroen. Helaas zijn ze te groot, ondanks het raadplegen van de maattabel. Zou het mogelijk zijn om ze te ruilen voor maat 32? Helaas belandde mijn bestelling in de spam en werd verwijderd. Contact opnemen via de app bleek te ingewikkeld. Zouden jullie het ruilen van de broeken voor mij kunnen regelen? Alvast bedankt! Met vriendelijke groet, Ingrid S. De Bonk 69 2761EG Zevenhuizen 06 [redacted]2 [redacted]

I am incredibly frustrated with my recent experience trying to contact customer service at LIGHT IN THE BOX. Years ago, working as a tour manager in Hong Kong, deals were closed with a simple handshake and the work was always completed reliably. However, I have encountered multiple issues with this company, including unanswered phone calls, returned emails, and a complete lack of reimbursement. My advice to anyone considering doing business with LIGHT IN THE BOX is to steer clear, as my attempts to communicate have been futile. - Edie Hatzig

I purchased a dress for my daughter's wedding in September. Unfortunately, the dress is too tight around my arms, even though it fits well everywhere else. The company is asking me to provide measurements and photos to process a refund, which they never requested when I placed the order. I am disappointed with their customer service, especially since there is no phone number to reach them. They claim the clothing is made to order based on the measurements I provided, but the sleeves have no stretch at all, making it extremely frustrating.

Hello, I have ordered 3 items of clothing from your store. Unfortunately, they are much too small in the size I usually wear. I would like to return them now. Unfortunately, I was unable to access the "My Orders" page on your website. Therefore, I am also unable to find any return forms, etc. on your site. I would be very grateful if you could please send me my invoice and return address, etc. via email. Thank you very much in advance. Mrs. R.

I recently purchased a dress with order number [redacted][redacted] on 5-05-23 and received it on 06/09/23. The dress is lovely, but unfortunately, it is too small for me. I would like to return it for a refund, excluding shipping costs. I noticed the instructions mention filling out a refund form, but I am unsure how to obtain this form. After reading various reviews about your company, I am hoping you can assist in guiding me through the return process and issuing a refund. I have placed three orders with your company in the past, so I trust we can resolve this issue promptly. Thank you for your help in facilitating the return and refund process.

Dear Sirs, I recently placed an order for clothing with you (Order [redacted]), but unfortunately, the items didn't work out for me. We opted to return them to Light in the Box, but were surprised by the £80.00 cost. Given this, we chose the 30% refund offer. However, we were informed that we couldn't receive the refund due to returning the parcel. This was disheartening as I had just returned home after a 22-month hospitalization following a serious car accident. The accident led to the loss of an eye and my reliance on a wheelchair. I was looking forward to uplifting myself with new clothes, and your response left me quite upset. I kindly ask for your assistance in resolving this matter with my package. I anticipate your prompt response. Thank you, Victor.

To whom it may concern, Yesterday, I placed an order for $[redacted] but mistakenly attempted to place a separate order for $99; both orders are for the same products. I would like to cancel the $99 order and only receive the products from the $[redacted] order. About 3 weeks ago, I received a coat that did not meet my expectations. I returned it the next day, but I have not seen a refund credited to my credit card. I have been a loyal customer and have always appreciated your products. Could you please check my account and provide a prompt response? Thank you for your attention to this matter.

Hello, I am at a loss... I contacted you through Paypal... received a response from you today... can't figure it out... can't log in... therefore, I have no access to my account... want to return the item... because it doesn't fit... when I try to request a new password... I don't receive an email... please send me the return forms by email and refund my money... Thank you for your understanding... Kind regards, V. Noack

I haven't received my order number yet. My bank in Spain, BBVA, provided me a code to reset the password for my account [redacted] The new password is MOLIhoz21. Once a payment is made to PayPal, the order should be shipped. I can be reached at [redacted]97 if more information is needed for the order number. Additionally, I forgot to include a cardigan called "Arco Iris" in Eur size 46-48. If possible, please add it to my order.

Good morning, 35 days ago, I placed an order for two mats and paid for the shipping. I am unable to locate the order number as I may have accidentally deleted it along with my previous orders. I can provide some details for reference. I am hesitant to place any more orders until this matter is resolved. In the past, everything has gone smoothly, which is why I am feeling confused. Attached is an image showing that I ordered two small mats and paid €14.89 with my card, including the price of the mats and shipping. The transaction date was 28/05/[redacted] at 03:42:48. Please clarify the status of my order or let me know if I need to continue waiting and for how much longer. Thank you for your help, and I apologize for any inconvenience. Sincerely, C.

Dear Light in the Box Customer Support, I am reaching out regarding my recent purchase issue. Unfortunately, the three dresses I received are of poor quality. To initiate the refund, I require your company address for the return. Kindly provide the accurate address to prevent delivery issues. Order Date: [redacted]-05-20 Order Number: [redacted][redacted] Order Total: AED 1,[redacted].76 I seek guidance on the item return process. Should I arrange the shipment or will Light in the Box handle the collection? Please advise on the most suitable approach. Additionally, I request clarity on the refund timeline post-return. Kindly update me on the expected processing duration and the refunded amount for the items. Awaiting your prompt and satisfactory resolution. Thank you for your cooperation. Warm regards, Bochra Order Number: [redacted][redacted]

Dear Light in the Box Customer Support, I am reaching out regarding the recent purchase I made from your online store. Unfortunately, the three dresses I received did not meet my expectations in terms of quality. In order to process a refund, could you please provide me with your company address for the return shipment? It is essential that the address is accurate to ensure a smooth return process. Order Details: Order Date: [redacted]-05-20 Order Number: [redacted][redacted] Order Total: AED 1,[redacted].76 I also seek guidance on the return procedure. Should I arrange the shipment myself, or will Light in the Box organize a courier service for pick-up? Please advise on the best course of action. Additionally, could you provide more information on the refund timeline and the amount I can expect to be refunded for the items once they are returned? I eagerly await your response and a favorable resolution. Thank you for your assistance. Sincerely, Bochra Order Number: [redacted][redacted]

I am having an issue with Light in the Box regarding an order I placed. They are currently disputing my request for a full refund. I ordered a standard size 26 outfit in a specific color offered, without any customizations or special measurements. Despite this, Light in the Box informed me that my order is considered custom because they did not have that size and color in stock. I was not made aware of this when I placed my order. I believe that a standard size order in a selected color should not be classified as custom. Light in the Box is only offering me a 40% refund, but I am adamant about receiving a full refund.

I recently placed an order under the name Shelley Spears. Unfortunately, the delivery address registered was my old one at [redacted] Twisting Sweetgum Way, Ocoee, Florida. Despite my attempts to change it, the system would not allow modifications, leaving me concerned about the delivery location. I urgently need the shipment redirected to my current address at [redacted] Hydro Rd., Mount Gilead, NC [redacted]. Ensuring it reaches the correct destination is crucial. In case of any issues, please contact me at [redacted]. The order total was $[redacted], and I believe it includes a mother of the bride pant outfit. I fear the package might not be forwarded if sent to the old address, posing a risk of it being lost. Thank you for your prompt assistance in resolving this matter.

Hi there, I am Shelley Spears. I recently purchased a mother of the bride outfit with pants for around $[redacted]. However, I am concerned because the shipping address is incorrect. The item is currently being sent to my old address at [redacted] Twisting Sweetgum Way, Ocoee, Florida. I need it to be delivered to my new address at [redacted] Hydro Rd., Mount Gilead, North Carolina, [redacted]. I tried to change the address on my own, but I was unsuccessful. Please contact me urgently to update the shipping information. I placed the order on Thursday, June 29th, at 10:45 AM. I want to ensure that the outfit reaches me at the correct address as I will not accept responsibility if it is delivered to the wrong location. Thank you.

I recently made a purchase for a mother of the bride pant suit but realized my old address was used on the order. The correct address should be [redacted] Hydro Rd., Mount Gilead, NC [redacted]. The package was being sent to [redacted] Twisting Sweetgum Way, Ocoee, FL, [redacted], which is incorrect. I would appreciate it if the delivery address could be updated to ensure it reaches me at the right location in North Carolina. Please reach out to me for any further clarification. Thank you.

Good morning, I recently received a flashlight to replace a defective mini lamp, but unfortunately, it is not the one I originally ordered. The replacement flashlight also does not work properly - the on/off button stays red, it doesn't charge, and the light does not stay on when unplugged. I am frustrated to have received two faulty products from your website. Please ensure the quality of the items you sell. I simply want a functioning mini flashlight like the one I originally ordered. Kind regards, PS - The packaging was damaged.

Good morning, I recently received a replacement flashlight for a defective mini lamp, but unfortunately, it is not the correct model that I originally ordered. The replacement flashlight also does not work properly; the on/off button stays red, and it doesn't charge correctly. When unplugged, the light doesn't come on, and when plugged in, it flashes but doesn't charge the battery. I am disappointed to have received two faulty items from your website and hope you can ensure the quality of your products in the future. I simply wish to receive the correct mini flashlight I initially ordered. Thank you for your attention to this matter. Best regards, [initials] P.S. - The cardboard box the item arrived in was damaged.

Bonjour, Upon receiving order [redacted]7, I requested a refund. French law does not require me to provide a reason. However, I did inform your team that the size was incorrect, even though I was not obligated to do so. Your response, offering a partial refund or measurement of the items, does not align with the law. I graciously accepted your proposal, again, not obligated. After confirming the measurements, I asked for an exchange for a larger size. As I have not heard back from you, I request that you comply with the French law on right of withdrawal. Please promptly process the refund for this order. Cordially, Paul Thabourin

Hello Everyone, I am Montfory Pierre, and I want to express my gratitude for the recent order I received. The black shoes I purchased were beautiful, but unfortunately, they are too small and uncomfortable for my toes. I would like to exchange them for a larger size, specifically 9-9.5 instead of 8.5-9. Could you please provide me with the return address for this purpose? Your assistance in this matter would be greatly appreciated. For further communication, feel free to contact me at [redacted] between 11:00 a.m. and 11:00 p.m. or email me at [redacted] Thank you, Montfory R Pierre [redacted] NW 49th AVE COCONUT CREEK FL, [redacted]