Kmart Customer Service Issues

I was in line with six employees, two of whom were at the customer service desk. When I asked for assistance, a gentleman at the counter responded rudely, accusing me of expecting special treatment and causing a scene when he declined to provide his name. I felt compelled to take his picture to record his identity. I intended to buy more items but am hesitant to return due to this encounter. I hope this issue can be resolved before I consider patronizing this establishment again.

I used to pick up my Brilinta 90 milligrams prescription from the Kmart at 1 Parkside Ave. in Shillington, which closed in December. Now, I need a letter from Kmart stating how much I paid for this prescription in [redacted], as AstraZeneca requires it for assistance. I am Shirley Donton living at [redacted] Madison Street, Mohnton, PA. Due to the price increase, I need help covering the cost in [redacted]. Kindly send me the required letter with details about Brilinta and my [redacted] out-of-pocket expenses to assist me in getting support. Thank you for your assistance in this matter.

I ordered a Hatchimal online for pick up at the Burlington, Washington Kmart. Although the payment went through, I received an email on the same day, March 6th, stating the item was out of stock and the order was canceled. I was assured the refund was processed on March 9th, but it has not shown up in my account by the promised date of the 11th. After following up with Kmart today, I was informed that the refund was actually processed on the 10th, which has left me feeling frustrated. I intend to lodge a complaint as this delay is unacceptable.

I just got back from Kmart in Hamilton, MT, and guess who was there? Santa! It was a nice surprise for us, and my son got to chat with Santa about his Christmas wish. The jolly old man promised my son the Hot Wheels Ultimate Garage, which got my kid super excited. While we appreciate Santa's kind gesture, we may not be able to afford such an extravagant gift. My son has been wanting this toy for a long time, so I'm worried he'll be disappointed come Christmas morning.

Order # [redacted]23 was placed on Dec 7th. Unfortunately, it was shipped to my old address despite updating it before ordering. I have contacted your team, who advised me to reach out to UPS. However, UPS directed me back to Kmart. Your team also suggested picking it up from the old address, but I am unable to travel such a distance for this error. I would appreciate your assistance in resolving this matter promptly. Thank you. - Timothy K.

I have been attempting multiple times to obtain a return label for two pairs of pants under Suborder # [redacted], bought on October 13, [redacted]. Despite being unwell for some duration, I have persistently tried to reach Customer Service. After engaging with about 6 agents unsuccessfully, I am still without the label. The items I need to return have UPC [redacted][redacted] in black coffee color. Despite submitting my request and trying to speak with phone representatives today, communication barriers and unhelpful interactions have brought me much frustration. Kmart's lack of support leaves me no choice but to consider donating these items and avoiding future purchases from them. Kmart has unfortunately lost me as a customer.

Hello, I wish to address an unfortunate experience I had at the Redwood City, CA Kmart store on two separate occasions. While trying to purchase an item, I noticed a discrepancy in the price which an associate named Mayara handled in a sarcastic manner, leaving me dissatisfied with the service. Despite proving I was correct about the pricing, the associate showed a lack of apology and professionalism in resolving the issue, further inconveniencing me in my schedule. After escalating the matter to the manager named Aruna, I was offered a $5 gift card, which later encountered technical issues. The cumulative impact of these incidents made me late for work and caused me financial loss beyond the initial $5 compensation. I respectfully request Kmart to consider sending me a $25 gift card as a gesture of goodwill to address the inconvenience and stress caused by these incidents. Thank you for your attention, Ms. Moore

I visited your Chirnside Kmart Victorian store with my wife and daughter earlier today at 11:48 am to make some purchases. While waiting at the checkout, a female employee around 45 years old was restocking Easter eggs and loudly commented, "I can't believe these stupid people are out shopping." Despite this, my wife remained respectful and did not respond. It's important to note that shopping is not prohibited during the COVID-19 health crisis, as your store remains open. If the employee was concerned about her health, she could have chosen to stay at home. Customers are essential for your business, and being respectful towards them is crucial to maintain positive relationships. Thank you. - David T.

I have been attempting to order patio furniture online. Two sets appeared to be charged to my PayPal account, but Kmart has not confirmed the purchase. When I call, I get disconnected after one or two rings. Despite the good deal, this situation is frustrating. The order shows on the PayPal account, but Kmart has not acknowledged it. Contact my husband Gary Dashner at [redacted] or reach out to me, Kellie Dashner, at [redacted]. Thank you.

Hello, I purchased an Anko vacuum cleaner from the Northcote Plaza store located at Separation Street, Northcote Vic [redacted] on October 13, [redacted]. The suction was disappointing the first time I used it, and there was no suction at all the second time. I checked for blockages with no luck. Initially unaware of the guarantee due to discarding the box, I later learned it could be returned within 12 months. Given the challenges faced – waiting for assistance and the lockdown – I request an extension on the guarantee. For contact, my email is [redacted] and phone number is [redacted]. Thank you, Jody E.

I arranged a click and collect order from Kmart Werribee Plaza (Vic) with curb side pick up. I adhered to the instructions, selected a 20-minute pick up slot, and informed them upon my arrival. However, upon waiting, I was informed by another customer that pick-ups are now conducted inside the Plaza center, not at Kmart. This situation of false advertising and deception is concerning. Knowing this, I would not have placed the order, especially with my 5-year-old with me. I have been cautious to avoid taking my children to places with higher COVID risks, and I am frustrated by the misinformation that led me to put my child in potential danger. Please update your advertising and services, as Werribee Plaza does not, in fact, provide curb side pick up as advertised.

Dear Community, My name is James Dana, and I want to share my recent experience at the Kmart in Watsonville, California. Although I've always enjoyed shopping at Kmart, I was disappointed with the customer service during my last visit. I had spent over $[redacted] on my previous shopping trip and was satisfied with my purchases. However, when I attempted to return a couple of items that were in perfect condition but slightly outside the 30-day return window, I was denied a refund. Despite having my receipt and being enrolled in the rewards program, the staff couldn't find me in their system, making it impossible for me to process the return. Even speaking with the store manager didn't resolve the issue, as he was unhelpful and dismissive. This experience has left me discouraged, and unless this matter is resolved, I will not be returning to Kmart in the future. It's disheartening to see that the customer isn't always valued. Thank you for listening, James Dana

I received the boots I ordered in the wrong color, black instead of green. I didn't notice the error as I expected black boots from another company. After wearing them, Kmart asked for a review of the "olive green" boots I received via email. I would like Kmart to help me get the correct green boots without being charged for two pairs, considering I have black ones on the way from a different company. Thank you.

I am a customer of the K-Mart pharmacy at the Guam location (Store #[redacted]). I have prescriptions on their auto-fill service. This service is meant to call customers when their prescriptions are ready for pickup. However, it only works sometimes (less than 50% of the time). The prescriptions sit in the pickup section for 5 days and then go back into stock because the notifications are not being sent correctly. The pharmacy mentioned that many customers have complained about this issue. When I inquired about the steps taken to address it, they didn't have a response. As a loyal K-Mart customer, I am seeking answers, a solution to the service problem, communication confirming that the issue is being resolved, and an explanation of the corrective actions being implemented. This recurring problem of missed notifications needs to be identified and fixed promptly.

I visited Kmart in St. Croix to make a return and was met with a sign indicating staff would return in 15 minutes. Unfortunately, it took nearly 30 minutes for assistance to arrive. The manager was unhelpful, insisting we wait. Even though the store seemed understaffed, I was shocked that no one could handle a simple return, especially the manager. An employee named Elle was dismissive and rude, adding to the poor experience. This encounter has soured my vacation, and I intend to warn others about the poor service in St. Croix. The lack of prompt customer service was disappointing, with a long line forming by the time the staff member returned. The overall rudeness and lack of apology from Kmart staff were unacceptable. This level of customer service is truly appalling and disappointing, prompting me to reconsider shopping at Kmart in the future.

Hello, I am Alex, the purchasing manager at Company’s ASGM LLC based in Albuquerque, NM. We are an eCommerce retailer on the lookout for new high-quality products to offer our customers. After exploring your website, we came across several appealing products and believe there are great partnership opportunities. We are interested in establishing a wholesale account with your company to collaborate as a retail partner, showcasing your products and leveraging our resources to enhance your brand. Please provide us with the following details: 1. Estimated delivery times and MOQ 2. Necessary information from us to proceed and the subsequent steps to initiate a wholesale account setup. We are excited about the prospect of working together and fostering a mutually beneficial relationship. Best regards, Alex

Dear Sir/Madam, I am writing regarding my interest in purchasing your products in bulk and would like to establish an ongoing order. Despite reaching out to the homewear department at your head office and leaving messages, no arrangements have been made so far. The products I wish to buy are the 3.8 litre cork top jars (SKU: P_[redacted]4) in a quantity of [redacted] and the 2.8 litre cork top jars (SKU: P_[redacted]0) in a quantity of 50. These items seem to be out of stock in most of your Gold Coast and southside Brisbane stores. I would appreciate it if you could confirm the possibility of fulfilling this order. Please contact me at [redacted] [redacted] [redacted] or via email at [redacted]@hotmail.com. Best regards, Jade S. Pimpama, Gold Coast, QLD

Hello! I made a purchase of work pants on Kmart's official website on September 28. The total amount was $40 Australian dollars, including a $10 delivery fee. The item arrived on October 5, but unfortunately, the size didn't fit, so I proceeded to return it to my local Kmart store for a refund. The staff informed me that I would receive the refund within 5 days. It has now been a week, and I still haven't received the $30 refund. Typically, refunds are processed within 3-5 days after returning an item through the official website. Could you please assist me in finding out the reason for the delay? Your prompt response would be greatly appreciated as I have been waiting for too long. Thank you for your help!

I visited the Kmart on Ruthven Street in Toowoomba yesterday. I usually buy Anko products there and enjoy shopping at the store. However, I had a concerning experience during my recent visit. As I was about to leave, I noticed a young male employee wearing his face mask incorrectly, covering only his mouth and nostrils. When asked about it by a female colleague, he replied that he was "setting a new trend." This lack of adherence to safety guidelines made me uncomfortable, especially considering the current need for everyone to wear masks. I refrained from reporting the incident in-person, as I didn't want to get the employee fired. However, I believe better supervision of staff is necessary to ensure everyone's safety. Thank you, Alan H.

On January 5, [redacted], I placed an order with number [redacted]60. Unfortunately, the items did not fit well, so I had to return them. Despite being told there would be no charge for the return, $6.49 was deducted from my account. I paid off my credit card fully, expecting to see a credit for the return charge, but it was not refunded. Instead, I was surprised with a $2.00 late fee that I was unaware of due to an unexplained balance. I have been in communication with Sears.com via email since January 20, with promises of resolving the issue within 7-10 days, but deadlines keep getting extended. Phillip, whom I spoke with on January 19, provided me with a case number [redacted]2, reassuring me that the charge on my credit card would be taken care of soon. Despite my efforts, I have been unable to reach anyone to resolve this matter directly. My credit card payment is due on February 10, [redacted], and I want to avoid incurring further charges for a return that I have not been credited for. Your prompt attention to this issue would be highly appreciated as I need this resolved urgently. Thank you. - M. Marrero