Kmart Customer Service Issues

I am concerned about the coupon policy at my local Kmart. I had 7 coupons that were within the manufacturer's limits but was told I could only use 5. The cashier made comments about customers saving too much money and said I couldn't use all of my coupons. This was embarrassing and frustrating as I had planned my purchase carefully. I want to know if this is the store's policy or if it was a misunderstanding. The coupon terms stating "one coupon per purchase" should be clarified for employees. If stores restrict coupon use based on how much customers save, I may have to shop elsewhere.

I visited your store at [redacted] Bruckner Blvd in Bronx, NY recently and wanted to return 2 pairs of jeans I bought 40 days ago, not realizing I missed the 30-day return window. I planned to exchange them for a coffee maker and 2 shirts. I was disappointed to learn about the policy and that club members get 45 days for returns, but I got no help despite explaining the situation to a supervisor and manager. I felt the 10-day difference shouldn't prevent my return. I decided not to buy the other items. The items were unworn, and I'll be returning a Christmas tree and decorations bought there too, totaling nearly $[redacted]. I'm switching to Target and Amazon for future purchases. Could you kindly provide contact details for your CEO and corporate customer service executives? Thank you.

I had a distressing experience at your Kmart store on Plank Road in Altoona, PA. An employee named Dana Long humiliated, disrespected, and threatened me in front of the store manager. Despite involving the Logan Township police, the situation was not handled appropriately as the employee continued to be offensive. The offer of $10 worth of points from your customer support team did not rectify the situation. This incident occurred on November 21, [redacted], between 9:00 a.m. and 10:30 a.m. I hope for a quick and suitable resolution regarding the behavior of your employee. Respectfully, Sandy Wilson.

While trying to make a purchase on Kmart’s website, I encountered technical issues during checkout despite attempting different payment methods. Seeking assistance via live chat, my intended purchase totaled $49.98. During my exchange with Gavyn, he offered to process the order, quoting $54.29, which I did not accept, as my final checkout screen displayed $49.98. After relaying this information, I declined Gavyn's offer and decided to complete the transaction later. To my dismay, upon reviewing my email, I discovered a charge of $54.29 had been applied without my consent. This situation is incredibly frustrating, as I explicitly stated my intention to finalize the purchase myself at the correct amount of $49.98.

Yesterday, I received an email notifying me that my order was ready for pickup. After waiting for over ten minutes with no one assisting me and encountering extremely rude store representatives, my experience soured. Initially, I queued at customer service, only to be redirected to another line without a clear explanation. I explained that I was there to pick up an online order to avoid delaying the only other open register, but it still took 15 minutes from the moment I handed my I.D. to the discourteous Kmart staff. This is precisely why many people choose not to shop here – the disinterested attitude of the staff is concerning. The lack of motivation to satisfy customers is evident, and it seems like they are simply going through the motions rather than focusing on their responsibilities. It's unacceptable for someone at the customer service desk to struggle to locate an item.

I encountered issues placing an order online yesterday. After attempting to use multiple cards, I kept receiving a "place order failed" message. Despite taking snapshots as evidence with timestamps, the items remain in my cart, and I am unable to complete the purchase. The shipping fees displayed seemed inconsistent, and attempting to input payment information resulted in changes to the total amount. When trying to reach customer service by phone, the high call volume on Cyber Monday led to a 30-minute hold before the call disconnected. I am now waiting to contact someone without being rude due to the frustration.

I recently visited the Kmart in Stockton, Ca to return a misshipped item and retrieve a store-shipped item, only to be given the wrong dress. I was dismayed to learn that their website is not updating store inventory accurately. It's frustrating that they sell items online that they don't have in-store. They could improve customer service by checking with other locations to have items transferred. To my surprise, I found the original item I wanted to return fully stocked in various sizes. Unfortunately, the staff didn't suggest checking for the correct item. This experience was very inconvenient, especially since this isn't the first time they've made an error with my order. The assistant I interacted with was named Jossilin.

Hello, Today, I tried on four new short sleeve shirts that my wife bought for me from the K-Mart Moe store. These shirts are all Clothing & Co brand, which I understand is one of K-Mart's brands. To ensure the right size, my wife compared them to one of my 2XL regular shirts that I purchased from K-Mart last Christmas. However, the four new shirts in sizes 2 x 3XL regular, 1 x 3XL slim, and 1 x 4XL slim turned out to be smaller in both size and length compared to my original 2XL shirt, making them too small for me to wear. I have noticed a sizing change over the past few years, seemingly moving towards Asian (Chinese) sizes. It is concerning that the sizing has shifted so drastically. This issue, along with a previous experience of inconsistent sizes in cheap shoes, has led me to believe that your quality control needs improvement. I hope this feedback can help address these sizing discrepancies going forward. Regards, Ian

I placed an online order yesterday for pickup at Kmart in Belleville, NJ #[redacted], but upon arrival, my order was not ready despite receiving an email saying it was. The customer service representative took 20 minutes searching for my order, which delayed the process. Today when I opened the item I ordered, it turned out to be the wrong one - a multi-color light tree instead of the clear light one. I now have to figure out how to return it, which will be inconvenient, especially during this busy time of the year. I hope there is a pick-up service available for returns. I also need to reorder the correct item. Please advise on the best course of action. Thank you. -S.L.

Yesterday, I attempted to purchase a coffee maker online from home but encountered difficulties with the shipping address. Despite entering my correct address, the system kept directing the shipment to a location [redacted] miles away. Frustrated, I went to the store and placed the order using the in-store computer, paying $75 with my points and owing a balance of $40.88. Upon payment at the register, I received a receipt. However, when I try to track the order online, it indicates that payment is pending. Despite multiple calls to the local Kmart, I have been unable to resolve the issue. The automated system only prompts me through past orders without connecting me to a live person. Additionally, I was mistakenly transferred twice to the Sears credit card department, which is not relevant as I paid with cash.

As a loyal customer, I had an unpleasant experience today picking up my layaway at Kmart. When I inquired about a price adjustment, the customer service representative suggested I return everything and repurchase, which was a new process for me. Normally, adjustments happen when the receipt is scanned, and any refunds go back to my card. The way I was spoken to was disrespectful, and I found it disappointing, especially since I was courteous throughout. The suggestion to contact corporate was unwelcoming. While I generally enjoy shopping at Kmart, this particular visit at the Bear, Delaware location on Route 40 was unsettling. I will not return, and I will ensure my family avoids this store as well. I am curious about Kmart's policy on price adjustments, as each store may have different procedures. Additionally, I had trouble getting my items bagged, so I am transporting them home in boxes. This level of disrespect is a first for me as a long-time customer of Kmart, and it's disheartening.

I recently placed an order online for 2 coats at a store pickup. I was disappointed to find out that the size of one of the coats was incorrect. The boys' coat was labeled 8-20, and I expected a large size to be 14-16, but it was actually 10-12. I had to return it and wait 35 minutes in line. When I called the customer service number to address my concerns, I had difficulty communicating with the representative and was asked unrelated questions. This experience has left me feeling upset and frustrated, considering I am a frequent customer at Kmart. I hope for improved online accuracy and better customer service in the future.

I ordered the VTech Soothing Songs Bear in Pink on 12-30-18 and paid for it along with $6.25 for shipping. It was delivered yesterday (12.07.18). However, I received the WRONG color - a blue bear instead of the pink one I wanted for my new granddaughter. The order number is [redacted]44, and my name is Carol Cosgrove. I am disappointed that I apparently have to pay more for additional shipping to return the incorrect item. This has been quite upsetting for me. I would appreciate it if you could send me the correct Pink Bear along with the return postage for the Blue Bear. Thank you for your attention to this matter, and I hope to hear from you soon. Thank you, Carol Cosgrove.

I had a frustrating experience with Afterpay online shopping. I ordered a bike and 5 hats with order number [redacted]2, but only received one item. Despite assurances and multiple calls, the rest of my order did not arrive, causing me to reorder and incur additional costs. The lack of communication and delays have made shopping online a nightmare. After speaking to various customer service representatives, I have been promised delivery on Thursday. This whole situation has been disappointing, especially since my daughter's surprise gift has been ruined. I hope for a resolution and a refund of my additional payment as this experience has been far from enjoyable.

Order #[redacted]11, Item #SSIN: A[redacted]71. I bought this item as a gift for a family member, but it didn't fit well due to its poor quality. I attempted to return it unused with the tags still on, but I was informed that I exceeded the return window. I wasn't aware of the short return period since I purchased it on sale and gifted it on a birthday. Despite my efforts with the store, online chat, and phone, I couldn't get assistance. I offered to accept store credit rather than a cash refund, but they insisted it was too late to process any returns. I paid $59.99 plus tax and feel frustrated about the lack of flexibility. Please assist me with this matter as a loyal Sears & Kmart customer who hopes for a resolution.

I ordered a [redacted]-piece Craftsman tool kit from Sears, which was shipped to the Kmart store in Marshall. Despite being informed via email that the expected arrival date was Tuesday, December 11, the tools arrived early on Thursday, December 6. Unfortunately, when my partner Donna went to pick them up on December 8, she was informed that they had already been collected and she was not authorized to retrieve them. After returning on December 9 and speaking with the store manager, Rene, it was alleged that I had picked up the tools, which is untrue. The store is investigating the disappearance of my tools, and I am hopeful for a resolution by the end of the week. I anticipate Kmart to identify the individual responsible for taking my items, recover them, replace the set, reimburse me, and issue a personal apology for the inconvenience caused. The referenced order number is [redacted] with various details provided.

Your customer service experience was unacceptable. I am requesting a refund for an order that did not arrive, as well as an apology. I will share my experience publicly if this issue is not resolved. During my call around 10:20pm EST, I spoke with a representative named Kyra who was unhelpful and blamed me for the order discrepancy. Kyra's behavior was disrespectful and she repeatedly placed me on hold. She refused to transfer me to someone else out of fear of losing her job. My order number is [redacted]64, and I urge you to review the call for context. The app failed to save my updated address, preventing me from making changes. Kindly process my refund or arrange for the order to be collected from the incorrect address. Your prompt attention to this matter is appreciated. Thank you.

I bought some Adam Levine clothes in October and specifically inquired if my sister could exchange for a smaller size in December. When she tried to exchange at your Hayward store, the manager rudely refused, citing a 30-day no exchange policy. Despite having the gift receipts and being willing to spend more than the credit amount, she was still denied. This experience has left me extremely frustrated as I was misled by the clerk at the time of purchase. The manager's behavior was unacceptable and now I don't feel comfortable shopping at Kmart anymore. I would like an explanation for this store's incompetence.

I recently had an unpleasant experience trying to return some sheets at your store. The staff member at the service desk was quite cold and insisted that I couldn't return the item based on company policy. If she had been friendlier and more understanding, it would have made the situation much easier. It's frustrating that I wasn't informed about the return policy when I made the purchase. Usually, I enjoy shopping at your store, but this experience left me feeling disappointed. It's disheartening to encounter such rudeness from the service center staff.

I am very disappointed with the customer service I received from Kmart/Sears over the phone. I encountered two incidents where the representatives were extremely rude. The first issue was regarding my missing Shop Your Way points for a layaway purchase. The customer service agent was dismissive and informed me in a rude manner that I would not receive them due to a promotion expiration. Instead of being rude, he could have apologized for the lack of information. The second problem was with a dollhouse I had put on layaway online. Two weeks later, I couldn't pay for it, and after multiple calls trying to resolve the issue, I requested to speak with a manager, Sebastian. However, he was unhelpful and seemed to brush off my concerns. I placed the layaway on Nov. 16, paid $10, and was supposed to receive a refund two weeks ago, which I still haven't gotten. Now, I'm being told my layaway is delinquent and advised to pay in-store. I just want my $10 refund back, please.