Kmart Customer Service Issues

I had trouble using my "Shop Your Way Rewards" coupon as my account was not "verified". I made a trip specifically to the Dixie Highway store in Erlanger, KY, where Lise attempted to assist me, but I faced obstacles. When I called Kmart for help, I needed phone access to my email, which was challenging. Despite talking to a Kmart representative, I couldn't resolve the issue. My frustration grew as my limited data prevented me from using a webpage instead of an app. Additionally, my previous online order wouldn't allow me to ship selected items to the store. Even when I added more items for free shipping, some items still incurred shipping fees. It's disheartening that accessing bonus discounts requires advanced technology, which may alienate those with disabilities or limited finances. Despite watching an interview with Ralph Lauren wearing a Kmart shirt, I'm unsure if I'll make the effort to visit a Kmart store again.

I visited your Farmingville, NY store today. It is incredibly disappointing. The store consistently has only 2 registers open, creating long lines. I believed I had FREECASH, so I asked the cashier to check when I purchased pants and sandals for my daughter. She stated I only had 16 cents. Even though I recalled receiving an email about FREECASH, I was unable to dispute due to the long wait in line. Later, I received a reminder email about my FREECASH, which frustrated me even more. The store's inefficiency and unhelpful employees were a letdown, especially the staff present at 3:45pm on 9/22/18. Some employees have been helpful in the past, but the lack of service today was unacceptable.

Today at Bed Bath & Beyond, I was shopping for a Mr. Coffee 3 qt iced tea maker. I found it on Kmart's website for $18.69 and opted for in-store pickup at 1 Parkside Ave, Shillington PA. However, at the store, it was priced at $24.99. Despite showing the online price, the cashier and another employee declined to match it. This lack of price matching within the same company was frustrating. I have frequented Kmart several times in the past few weeks but the poor customer service today led me to leave empty-handed. The experience was disappointing, and I expected better service from Kmart.

I recently bought a child's bicycle from Kmart. When I made the purchase, I requested a bike in a box and paid an additional $10 for assembly. Upon collection, I realized they had given me the display bike instead of the one I paid for. I could tell because I had checked the display bike for marks and it was the same one. They still charged me for assembly. The receipt I was given was taped to the box, but it seems someone removed it and put it on the display bike, probably hoping I wouldn't notice. I am disappointed by what has taken place.

I visited the Kmart on 34th Street between 7th and 8th Avenue on Sunday, September 30th at 3 p.m. I went in to buy a bottle of water and a bag of chips. At the checkout, I tried to use my card in a malfunctioning card reader. I offered to let the worker manually process my card, but they insisted I try again. Despite not receiving a receipt, the worker said the purchase hadn't gone through. I showed them the transaction on my end and asked for the manager. After a delay, the manager arrived, but seemed disorganized. When he eventually addressed me, he didn't fully engage with the issue. Despite my insistence that the money was taken immediately, not pending, he kept mentioning the bank. This lack of attention and care left me feeling frustrated and ignored. As someone who works in customer service, I understand the importance of listening to customers and making them feel valued. This experience has deterred me from returning to this Kmart location, as my money is still missing and the customer service was lacking. -Zee

I had a disappointing experience at Kmart in Festus, Missouri. My wife and I shopped for our children and wanted to use a 20% off coupon we had forgotten. When I asked the cashier to apply the discount using a similar coupon from the previous customer, she refused. I then inquired about a military discount as a retired disabled veteran but was met with a dismissive attitude. Another disabled veteran waiting behind me was told the register was closed abruptly. Despite attempting to address the issues with a manager and customer service, I was only offered a $20 discount on a $[redacted] purchase, which I found unsatisfactory. The lack of customer service demonstrated to me why Kmart's business is declining. I would appreciate speaking to a manager or leader who values customers, especially disabled veterans like myself. My name is James K., and you can reach me at [redacted].

My experience at K Mart on Route 44 in Poughkeepsie was incredibly unprofessional. Despite just intending to browse due to the store closing soon, I ended up spending $[redacted]. While looking at picture frames, one fell on my arm along with the entire top shelf. The employee's response was indifferent when I informed her of the incident. Hurt and upset, I continued shopping. The cashier was also rude during checkout, with no prices displayed, making it difficult to know costs.

I bought a gold necklace at your Festus, MO location. Initially marked 70% off at $[redacted].00, I purchased it for around $[redacted]. Recently, I had a jeweler inspect it and was surprised to discover that it's actually silver and not worth much. This was unexpected as I have bought several necklaces there before. I believe I should receive what I intended to pay for - a gold necklace, not a silver one. I will still shop at your store and hope this issue can be resolved. Thank you for your attention.

During my visit to Kmart on 10/20/18 at [redacted] Baychester Ave in the Bronx, I had a rather frustrating experience at the checkout. After being redirected to another open register by an employee who needed to leave, I realized I didn't receive my change when I had used points for a purchase. This inconvenience caused me to be short on cash when paying for a taxi, leaving me embarrassed and inconvenienced. My receipt number is [redacted][redacted]52.

I made a layaway order on 10/11, but I am unable to make a payment through the app, website, or email. Although I can access the order through the app, there is no option to make a payment. When I try the website, it shows two layaways but goes blank when I click on manage account. In my email, it kicks me off when I try to make a payment. I contacted the store, but they couldn't find me in the system. I've spoken to various people, including customer service, but no one seems to know what to do. I've been trying to resolve this issue since yesterday, as my payment is due by midnight tonight.

I recently bought a Hamilton Beach BrewStation ([redacted]0) at K Mart. The shelf tag had it listed for $39.99 as confirmed by two store associates. However, at checkout, it was priced at $44.99. The cashier advised me to pay the amount and seek a refund at customer service. To my dismay, the service desk declined a refund, with the manager, Lisa, asserting that $44.99 was already a discounted price from $49.99. Despite the shelf tag clearly showing $39.99, she was unyielding. Lisa even removed the $39.99 tag and photographed the original $49.99 tag. I plan on sharing this experience with K Mart as I was treated poorly, with no refund offered. The location at [redacted] Military Rd, Niagara Falls, NY [redacted], needs to improve its customer service and attitudes, or it's no surprise they're struggling. It is disappointing, and I don't expect the $5.40 overpayment to be refunded. Lisa could benefit from customer service training. I won't be returning to K Mart after this experience.

My daughter and I witnessed the worst customer service ever at the Kmart in Watertown, CT. While waiting in line, a man was trying to buy a watch, but before the purchase was completed, he asked the cashier how to remove the plastic security packaging. The cashier didn't know and called a service desk clerk over. The clerk, with an unpleasant attitude, claimed she didn't know either. The man asked to cancel his order and requested to speak to the manager. The clerk helping with the cancellation turned out to be the manager and showed indifference to the customer's concerns. Understandably upset, the customer thanked the manager for their assistance. My daughter and I were shocked by the rude behavior of these employees. This incident happened on Sunday, October 28, around 11 am. The disrespect shown to customers in this store ensures I will not return. The customer service clerk and the manager displayed conduct unsuitable for a customer-centric environment.

I purchased a Kenmore bagless vacuum cleaner, model #[redacted], on August 7, [redacted]. Unfortunately, the vacuum stopped working due to a faulty cord just two months later on October 20, [redacted]. When I tried to return the appliance to the Mauston, WI location, I was informed that I could not return it as the 30-day return period had passed. I was provided with a series of phone numbers to call for assistance, leading me on a frustrating runaround. Despite my efforts, I was left with no resolution. I am disappointed with the lack of customer service I have received and the inability to return a defective product. As a loyal customer, I am now considering taking my business elsewhere due to this situation. I have already bought a new vacuum from Shopko and plan to continue shopping there in the future instead of Kmart.

On the night of October 30th, I bought a Halloween costume for my 2-year-old at Kmart, located at [redacted] Hamburg Turnpike, Wayne, NJ. The costume hanger labeled it as size 2-4T. Unfortunately, when I got home, I discovered it was actually for a 6-12 month baby. On November 3rd, at 10 am, I returned to the store with the unworn costume and tags still attached. However, I was informed that I couldn't get a refund due to their policy. The staff suggested I dispose of the costume or donate it. I was dissatisfied with the customer service and their handling of the situation. It's not merely the monetary loss but the overall experience that disappointed me. Customer service representatives should empathize with customers and understand their perspective, something the staff member I encountered failed to do.

While visiting the Phoenixville, PA location today, I overheard a manager yelling at employees from the stocking room. The individual shouted, "WHY CAN'T YOU JUST LISTEN AND DO WHAT YOU'RE TOLD!" Despite understanding the stress of store closures, such behavior is unacceptable. I have previously worked with K Mart/Sears and have attached a photo from an event hosted for the company in Times Square. I am uncertain how to escalate this to ensure action is taken to address this issue. It's important to prevent any potential lawsuits for mistreatment of employees during this already challenging time.

I purchased two Halloween items and paid for expedited 3-day delivery to my home. When I contacted customer service the day after it should have arrived, they informed me that the items were at a FedEx location for pickup instead of delivered to my home. Despite my explanation that the delivery was late, I was told a refund couldn't be issued as the items had already been shipped. I have made four calls regarding this matter and have yet to receive the refund I requested. I am becoming increasingly frustrated with the situation and feel like I have exhausted all options in trying to get this resolved.

I purchased a pair of booties online, but unfortunately, they are too small. I have been trying to reach the online customer service team without success. Contacted my local Kmart for help, but they were unable to assist. Finally, called [redacted], and the advice was to return or exchange them at Kmart, which is inconvenient for me as I currently lack transportation. I am a dissatisfied customer; I need assistance exchanging the item online. My order number is [redacted]26, and I am Melanie Dumas. Please help me resolve this issue.

While shopping at Kmart on October 29, [redacted], at the location on [redacted] Charleston Highway in Columbia, South Carolina for my son's birthday, we encountered a disrespectful retail employee in the toys section. This employee made derogatory comments about us and other customers, creating a very uncomfortable atmosphere. Despite my past experience as a pregnant employee at another Kmart location, I was shocked by the lack of professionalism displayed. The staff member's behavior of gossiping and following us around was unacceptable. This incident has left such a negative impression that I am hesitant to return to Kmart in the future. The disrespectful conduct of this particular employee needs to be addressed for the benefit of all customers.

It would be beneficial to have a high-ranking individual go undercover in Miami to observe employee behavior. Some workers are taking advantage of discounts and buying items while on the clock. The behavior of employees cutting in line ahead of paying customers is concerning. As a long-time customer, I feel disrespected by the rudeness displayed in your store. I am willing to volunteer my time to help address these issues by providing evidence through pictures. If you are interested, please email me back, and I will gladly assist in any Kmart store in Miami to ensure the integrity of your business is maintained.

I have been shopping at this Kmart for 45 and a half years, spending thousands of dollars with my family of 7. On 9/15/18, I bought reading glasses. Due to a medical issue, I was unable to return them within the 45-day policy. Recently, when I tried to return them, the manager refused, citing the policy. Despite explaining my situation, she was unhelpful and rude, even embarrassing me in front of other customers. I paid in cash and would appreciate a store credit for the $10.79 total. After years of loyalty, I am disappointed by the lack of customer service shown to me.