Kiwi.com Customer Service Issues

Booking number [redacted]37 Unfortunately, I missed my previous flights due to unforeseen events and won't make my connection today. I'd like to reschedule my flight for Sunday the 9th. I'm scheduled to arrive in Lima on Saturday the 8th at 19:25. I appreciate any assistance. The airline has the same flight available on Sunday at different times, or if necessary, I can consider switching to another airline. My top choice is Q4 [redacted]. Thank you.

We have reservations with Kiwi for a flight today, April 9, from Lisbon to Toronto, connecting to Orlando with Air Trans, and then to San Juan with Frontier Airlines. The Lisbon to Toronto flight was delayed by two hours, and an Air Trans agent in Lisbon only tagged our luggage to Toronto, not to Orlando as requested. Due to the delay and luggage mis-tagging, we had to collect our luggage in Toronto but no one was at the Air Trans counter to check them in for our Orlando flight. As a result, we missed our connection with Frontier Airlines and will not be able to arrive home tonight.

Hello, I purchased plane tickets through your agency. My name is Vitor Hugo Gonçalves de Castro, traveling from Funchal, Madeira to Orly Paris Airport on the 15th of April. Unfortunately, I made an error in typing my email address during the booking process. I have not received the flight ticket via email, but I did receive a confirmation on my phone. Could you please assist me in correcting my email address to [redacted] so that I can receive the tickets electronically? Thank you for your assistance.

I attempted to book a flight from CPH to RNN for four passengers, including my daughter, Tanja K.N. Oswald, but the website only allowed me to complete the booking for one person and charged me for that one reservation. I received booking number [redacted] [redacted] [redacted] on 4/2/23. Unfortunately, I couldn't proceed with booking the rest of us. DAT has refunded [redacted].38 euros to the credit card ending in -[redacted]. However, my bank statement doesn't reflect this refund yet. Despite promises, Kiwi customer service has not followed up on my concerns. This $[redacted] transaction has caused me nothing but stress and frustration.

I bought two tickets recently for my trip to Vegas for a gynecologist appointment. The first ticket was booked yesterday with a reference number [redacted] [redacted] [redacted], and the second one was purchased today with reference number [redacted] [redacted] [redacted]. My husband and I are excited about trying for a baby. I received an email from the fertility clinic mentioning high estrogen levels, which may affect my need to travel for the appointment. I would like to know if I can add change and travel protection in case I need to make alterations due to my estrogen levels. Thank you.

I booked two Ita Airways tickets (outbound and return) through Kiwi.com. Unfortunately, I missed my outbound flight due to an accident. Ita Airways informed me that because both flights were under the same PNR code, missing the outbound flight resulted in the cancellation of my return ticket. Despite not seeking a refund, I would like to utilize my return ticket scheduled in 10 days. Kiwi.com has been unresponsive. I am seeking assistance to resolve this issue and save my return ticket. Thank you.

Dear Customer Service, I am reaching out regarding Booking [redacted]42. The airline canceled my family's flight, and I see that the carrier has transferred the refund to you. I am requesting a refund to my credit card. Unfortunately, clicking "choose refund" below is not effective. I am unable to locate where I can request the refund on my login screen. The only trip displayed is a previous one, not the canceled flight. Please process the refund to my credit card as I prefer this method. Thank you, Yoram Doron

Dear Sir or Madam, I am currently unable to travel on my flight due to a serious medical issue. My reservation was made through Kiwi with the reservation number DJII5X, under the name Malliakas Georgios for a total of 4 persons. I have attached an official medical document in Greek from the hospital for your reference. If you require a translated version from a lawyer, please let me know. I was planning to travel with my family, but I now need their assistance at home for the next 10 days. I have requested a refund through the application process and kindly ask for your understanding and full refund considering the circumstances. Missing this trip is disappointing, and I hope to have the opportunity to travel at a later date. Please reach out if you need any additional information. Thank you, Malliakas Georgios

Dear Sir/Madam, I hope this message finds you well. I wanted to inform you that I have canceled my ticket from Cairo to Belfast. Here are my details: Name: Omar Nagy Abdo AL-Garady Booking No: [redacted]55 I was not aware that I would not receive a full refund, so I kindly request your assistance in rebooking the same ticket for me. I do not have the funds to purchase a new ticket to the UK. Thank you for your understanding and help in this situation. Best regards, Omar

Hi Kiwi.com, I, Nur Atika Dewi, made a ticket reservation through your app with booking number [redacted] [redacted] [redacted]. However, Kiwi.com has changed our flight and the change has made our layover too short because our initial flight was a transit. From SDK to BKI at 10:00 in the morning, it usually takes at least 45 minutes to reach the destination. Yet, Kiwi.com has changed our flight too early, for the next layover from BKI to KUL at 10:25 in the morning.

I need to update the address for my grandson's deluxe crate. I attempted to do so on the website but encountered difficulties. My grandson, Olsen Gomez, who is 2 1/2 years old, enjoys his Kiwi Crates. His new address is [redacted] Adair Road, Prosper, Texas, [redacted]. The billing information remains the same. I would like to ensure he receives the appropriate Koala Crate for ages 2-4. Thank you for your assistance. Deborah McCormick. Email: [redacted] Kindly confirm the address change.

Subject: Urgent Attention Needed - Booking Number [redacted] Dear Kiwi.com Customer Service, I am writing to bring to your attention the travel disruptions experienced by passengers Mr. Kumara Minipura Amarasiri and Ms. Ma Namalee Priyanka Kumari Gunawardana on their recent trip from Colombo to various destinations including New Delhi, Kathmandu, and Madras. Despite following international travel guidelines and having all the necessary documentation, they were not allowed to board their flight at the Colombo airport. The passengers purchased tickets under Invoice No. 2[redacted]5 on April 3, [redacted], and incurred additional expenses for visas and other travel arrangements. They were denied boarding due to a visa issue related to the airline's policy, which was not made clear during the booking process. I kindly request clarification on the involvement of Sri Lankan Airlines and IndiGo Airlines in this matter, as well as a refund for all expenses, including visas, transportation, and accommodation costs. The passengers have faced significant physical and emotional stress as a result of this ordeal and are seeking a resolution at the earliest convenience. Your prompt attention to this matter and reimbursement of expenses would be greatly appreciated. Please reach out to me with further instructions on how to proceed. Thank you for your cooperation. Sincerely, Dr. Sunethra Nugawela, Legal Consultant of the Passengers

I am encountering a problem with my boarding pass for Booking no. [redacted]23, Flight W65098 on 22 April under E-Ticket no. [redacted][redacted] for Halina Shamshins. I got a notification from KIWI that my boarding pass was issued, but when I attempt to print it, the system says I have no scheduled trips, preventing me from accessing the Manage My Booking section. Could you please resend the boarding pass to my email address at [redacted]?

Dear Kiwi.com Support Team, I am reaching out about a booking concern regarding a flight from San Francisco to Mumbai with layovers using AirWander's platform. I discovered a great deal through AirWander that redirected me to your website, Kiwi.com, for booking. I am looking to reserve 2 adult and one infant business class tickets. The issue I encountered was that the cabin class information was not visible on Kiwi.com for the specific itinerary I found on AirWander. This has made me hesitant about proceeding with the booking. I am seeking clarification on whether booking through AirWander's referral supports business class and if I can ensure securing those seats. I have attached a screenshot for reference and compared prices directly on Kiwi.com for the same itinerary. Prices were higher booking directly with Kiwi.com than the deal I found on AirWander. Your guidance on this matter would be greatly appreciated to help me confidently secure the tickets I need. Thank you for your help, and I await your swift response. Sincerely, M.

I encountered an issue while making a reservation. I entered my credit card details, successfully paid, but encountered an error in the application. Unfortunately, the reservation was not completed. I am currently unable to find a means to contact you, which is quite frustrating. It is concerning that the amount was deducted from my bank account without securing the reservation, and even more frustrating that there is no visible customer service number provided. I would appreciate an urgent response to address this matter promptly.

Sehr geehrte Damen und Herren, Ich habe für meine Tochter, Katrin Säuberlich, geboren am 07.04.[redacted], einen Flug von Berlin nach Varna für den 17.06.[redacted] gebucht. Der Abflug ist um 5.30 Uhr von Berlin nach Varna mit Sundair geplant und die Rückreise um 6.20 Uhr von Varna nach Berlin mit Wizz Air. Leider habe ich einen Fehler in der E-Mail-Adresse gemacht, weswegen ich keine Rückmeldung erhalten habe. Der Flug wurde bereits im Februar von mir bezahlt. Ich hoffe, Sie können mir bei diesem Problem weiterhelfen. Mit freundlichen Grüßen, Uwe Fricke

Hello, I recently booked a flight ticket from Cyprus to London. After realizing I needed a passport to travel to London, I tried to change my traveling document ID number to my passport. The instructions provided were to edit the passenger details by myself, including attaching a picture of my passport. However, I am unable to proceed with submitting the changes as it seems I need to completely update all passenger details. Can someone assist me in resolving this matter?

Hello, I have been attempting to reach out to you for the past few days regarding our tickets. There seems to be an issue with one of our return flights being canceled. The reservation number is [redacted][redacted], and it is under the name of Christina Lagou. I have already been in touch with the airline, and they mentioned that there might be an error on your end. I have already made payments for these tickets, and the flight is still showing as scheduled. I would appreciate it if you could provide me with more information as soon as possible. Thank you for your attention to this matter.

I recently booked airline tickets for Cyndi Parker, Nancy Hopkins, and Rebecca Weir for a trip from Memphis, TN to Las Vegas, NV, departing on May 14 and returning on May 18. However, there was a mistake in the email address provided during the booking process. The correct email should be [redacted] with the ".net" at the end, not ".neet". Due to this error, I am unable to create an account to access my booking details. I urgently need assistance to correct the email address on file before I have to take further action. Thank you.

I have been receiving text messages on my phone number ([redacted])-[redacted] regarding a Kiwi booking. Initially, I was suspicious of it being a scam. However, now I am receiving messages regarding a rescheduled Frontier Airlines flight with the booking number: [redacted]72. I am unable to seek help on the website as I do not have an account with Kiwi or any booking associated with them. The only communication option available is via email. I am concerned if someone is misusing my information to book a flight or if this is a genuine mistake. I am unsure if this is a scam and if I should disregard these messages. Thank you, Nolan