Kiwi.com Customer Service Issues

Hello, my name is Guzal Khayteembetova. I booked a flight to Sofia via Tel Aviv for March 15th at 10:10 a.m. with flight number W64428. However, I discovered at the airport that I cannot fly through Tel Aviv without a visa. Therefore, I changed my ticket from Uzbekistan to Tel Aviv to now fly from Uzbekistan to Istanbul. I now need to change my ticket from Tel Aviv to Sofia to Istanbul to Sofia. Since I booked the ticket through your site, I would appreciate your assistance in this matter. Thank you.

I received a notification from Kiwi about a flight delay (Booking no [redacted] [redacted] [redacted]). The flight from Djerba to ORY was scheduled for 10:45 but delayed until 11:30. Upon arrival at the airport around 10:00, I was surprised to learn that boarding passes could not be issued as the check-in counter closes an hour before the original departure time. It was confusing because the message did not mention the need to stick to the original check-in time. As a result, I believe Kiwi should take responsibility for our extended stay, covering expenses for accommodations, meals, transfers, and rebooking the flight for each of us at €[redacted].

Subject: Refund Request - Booking Reference: [redacted] [redacted] [redacted] Hello Kiwi.com Customer Service team, I am reaching out to share my disappointment and frustration regarding a recent booking I made through Kiwi.com for a trip to Milan from May 8th to May 14th. The total cost of the tickets was 90 GBP, and the booking reference number is [redacted] [redacted] [redacted]. I applied for a VISA for my travel but discovered that the tickets provided by Kiwi.com were not acceptable. Despite my attempts to seek help from Kiwi.com, I was directed to contact the airline directly. Unfortunately, my efforts to resolve the issue with the airline were unsuccessful. The service I received from Kiwi.com has been unsatisfactory, resulting in significant inconvenience and the rejection of my VISA application. This situation has forced me to consider canceling my trip due to the lack of available slots and the additional expenses incurred for VISA fees and other arrangements. I kindly request a full refund for the ticket amount paid, as I believe the handling of this issue could have been improved. I trust that Kiwi.com will address this matter promptly and with due consideration. I am eager to receive your feedback on the refund procedure. Thank you for your attention and assistance in this matter. Best regards,

I recently booked a flight with Kiwi.com. Unfortunately, the inbound flight got canceled due to a general strike in Greece. The airline should have refunded the ticket, but Kiwi's chat box only offers a refund request for the entire booking, including the outbound flight with different agencies. I specifically want a refund just for the inbound flight, but there is no option for that. The airline can't refund directly because Kiwi is the intermediary. I had to book a new flight, which I believe shouldn't have been necessary due to the strike. Normally, airlines allow flight changes for free in such circumstances. However, Kiwi processed the refund without consulting me. I'm frustrated as I can't reach them by phone and the chat box responses only mention full booking refunds. It's been a nightmare dealing with this situation, and I advise others not to use Kiwi.com. In addition to the cost of the original flight, I ended up losing an extra [redacted] euros.

Dear General Manager of Kiwi Tickets, I, Takeki Furukubo, used my credit card to pay for booking number [redacted]54. Regrettably, I mistakenly cancelled flight booking [redacted]54 for my client, Natharia Lacorte, a few hours ago. I am hoping to reinstate the flight and I am willing to cover any associated transaction fees. Additionally, I would like to include a 20kg baggage allowance for Natharia, and I am prepared to pay any additional charges for this service. Thank you for your understanding, prompt attention, and assistance in this matter.

Hello, I paid for a baggage upgrade, but when we checked in our luggage with AirAsia, the upgrade was not reflected in the system. We had to pay an additional charge at the airport of [redacted] yen for the baggage. I am requesting a refund for both the baggage upgrade and the additional charge. I have a receipt as proof of the extra payment, which I can email to an agent once they contact me. Booking Reference: [redacted]02

Our booking number: [redacted] [redacted] [redacted]. We initially booked seats for both flights, but received an email stating one seat reservation was canceled with a refund of 48 euros. We are unsure how to reserve new seats now. When attempting to select seats on the booking site, it indicates reservations are already in place for both flights (although one was canceled). Thank you for your assistance! :-)

I booked a ticket from San Diego to Atlanta to Manchester using my friend's credit card. I have transferred the money to him. He is aware of the transaction on his card. At the airport, I was informed that trips must be booked using the passenger's card, not a friend's. I paid $[redacted], with an initial payment of $[redacted]. I was told $[redacted] would be refunded to my friend's credit card, but he hasn't received it yet. This delay is inconvenient. I request a prompt refund.

On March 17, [redacted], my partner and I had a flight scheduled from Marrakesh to Milan with Kiwi.com, Flight W65536 with a connection to Prague, Flight U22583 with EasyJet. Due to a strike in Italy, our Wizz Air flight was delayed by 4 hours, resulting in us missing our Prague flight. Despite reaching out to Kiwi.com multiple times, we received no assistance. We had to buy new flights the following day, incurring additional costs for accommodation, transfers, and meals. I requested a refund and reimbursement of expenses from Kiwi.com, but they rejected my claim, stating there was no flight disruption. We are seeking full reimbursement of our expenses totaling [redacted] Euros. Regards, SJ and RC.

Subject: Refund Request for Booking Reference No: [redacted]33 Dear Kiwi.com Customer Service Team, I am writing to express my disappointment and frustration with my recent booking experience with Kiwi.com. I had booked travel from Brussels to Bucharest for December 17th, [redacted], to January 8th, [redacted], with a total cost of [redacted] EUR and booking reference number [redacted]33. Unfortunately, my return flight from Bucharest to Brussels was canceled. Despite contacting Kiwi.com for assistance, I was directed to the airline with no further support. My attempts to reach the airline were unsuccessful due to long waiting times and lack of proper assistance. This experience has caused me significant inconvenience and disappointment. I am therefore requesting a full refund for the tickets as the service provided fell short of expectations. I hope for a prompt resolution from Kiwi.com on this matter. Thank you for your attention and cooperation. Best regards, Vlad G.

I was trying to book a ticket for my partner, but my name auto-filled instead of hers. I submitted her passport copy to correct it. However, I was surprised to find out that the cost of this minor correction is [redacted] Euros. The booking number is [redacted], for an EasyJet flight from Pisa to London on June 28th with a return on June 30th. Any assistance would be appreciated. Best regards, Olav O.

Dear Customer Service, I'm writing regarding my flight reservation number [redacted]76. I made a booking for a round-trip flight, but unfortunately, I noticed that the return date on my ticket displayed incorrectly. Despite my efforts to fix this by logging into my account on your website, I couldn't locate an option to adjust the return date. To clarify, I selected May 24 as my return date, but it shows as May 31. I kindly request a correction to change the return date on my ticket to May 24. If this cannot be done, I would like a full refund of my reservation. I'd like to stress that this error is not due to any actions on my part but appears to be a website issue. Therefore, I urge you to resolve this promptly and efficiently. Thank you for your attention to this matter. I anticipate your prompt response. Should I not receive a satisfactory resolution soon, I will regrettably have to involve my bank in canceling the transaction. Best regards, Amine OUACHTOU

Wrong Email Address Good day, I recently made a reservation for a trip from Amman to Copenhagen through Rayn Air for departure on the 21st of April. Regrettably, I provided an incorrect email address, entering [redacted] instead of the correct one ([redacted]). Consequently, I have not received the confirmation and booking details due to this error. I kindly request your assistance in rectifying this mistake promptly. I am eager to receive your response directly to my accurate email address ([redacted]). Thank you in advance for your prompt attention to this matter. Best regards, Wafa Yihya Jarjis

Hello. For over a week, I have been trying to get in touch with someone genuine. During my search, I looked into booking a flight with Kiwi, but after entering all my banking information, the transaction was not completed, and I did not receive a confirmation code. However, a few days later, I noticed two unauthorized charges on my account. I am reaching out to you to clarify this situation. Thank you.

Our Abu Dhabi to Frankfurt flight is canceled, and the refund from Kiwi is insufficient for a new ticket. I am wondering if Kiwi contacting the airline could secure more than [redacted]€. Is it worth waiting for 3 months and possibly missing affordable early flights? Despite attempting to call your hotline multiple times, my birthdate was not accepted for personal assistance. Please reach out to me at +[redacted][redacted] for necessary details to aid my booking.

I have been disputing a transaction with Kiwi.com for months due to an issue with tickets I purchased. On Nov. 3, I bought 3 tickets (2 for Air Asia and 4 for Cebu Pacific) for P19140.76. On Nov. 13, Air Asia canceled the flight, and I requested a refund. Despite not being able to use the Air Asia tickets, Kiwi.com processed a partial refund. Despite my efforts to resolve this, Kiwi.com has been uncooperative and failed to communicate effectively. They acknowledged receiving a refund from Air Asia but claimed they were waiting on Cebu Pacific. In reality, Cebu Pacific confirmed my tickets were valid. Kiwi.com finally refunded P5,[redacted].80 for the Air Asia tickets but has not addressed the remaining P13,[redacted].96. Their poor customer service has caused unnecessary stress and financial loss. I attached relevant communications for reference. I seek help in resolving this matter. Thank you.

Hello, I have a flight from Kathmandu to Delhi to Kolkata to Ho Chi Minh scheduled for today. I contacted a representative from my airline, Indigo, regarding the need for a visa for the transfer. Indigo informed me that no visa was required (I have evidence of this conversation). Currently, at Kathmandu Airport, they are refusing to let me board the plane stating I need a visa, indicating that Indigo provided incorrect information. I am in the process of seeking refunds from Indigo and Nepal Airlines for my flights. Once I resolve this with them, I kindly request Kiwi to facilitate the refund to me. Please advise if there are any additional steps I should take with Kiwi regarding this matter. Thank you, Sam

Hello, my name is Judit. I would like to seek your assistance. On March 14, [redacted], I booked tickets for four people - two adults and two children, to fly to France on March 18, [redacted]. About an hour later on the same day, I canceled the tickets due to unforeseen circumstances. I read that there should have been a refund within 10 business days, but I have not received the money back yet. Please help me by contacting me via email at [redacted] or by phone at +[redacted]39. Thank you, I will await your response.

I purchased a multiple cities ticket recently. Unfortunately, I encountered a problem with booking number [redacted]08 as the flight from Ontario to Atlanta got canceled. When I contacted Delta, they mentioned that the reservation number was not valid. The alternate flight provided did not align with my intended destination of Atlanta but was bound for Miami instead. Consequently, I not only lost my Atlanta hotel reservation but also missed out on a round trip to Raleigh for a business commitment. As a result, I had to purchase a separate return ticket to El Salvador, disrupting my planned itinerary.

Hallo Kiwi, Ich habe eine Angelegenheit zu besprechen. Ursprünglich hatte ich für den 17. März [redacted] einen Flug von Düsseldorf nach Antalya in die Türkei gebucht. Leider wurde dieser Flug aufgrund von Demonstrationen abgesagt. Ich habe daraufhin Pegasus kontaktiert und die Buchung storniert, in der Erwartung eine Rückerstattung von 90 Euro zu erhalten. Nachdem ich erneut mit ihnen gesprochen habe, behaupten sie jedoch, dass sie mir dieses Geld bereits erstattet haben und ich mich an Sie wenden muss. Warum habe ich bisher noch keine Rückerstattung von Ihnen erhalten? Der Flugausfall war auf die Demonstrationen zurückzuführen. Ich bestehe darauf, mein Geld zurückzuerhalten. Meine Flugnummer war: PC5678 Mein Name ist: Serkan Yurt Mit freundlichen Grüßen