JustFly Customer Service Issues

I made a flight reservation through JustFly for a round trip to the Philippines for two people from April 23rd to May 11th, [redacted]. Unfortunately, we encountered an issue at the San Francisco Airport due to an expired PCR test, causing us to miss all connecting flights. We took responsibility for the oversight and purchased new tickets with a penalty fee totaling $3,[redacted].60 USD, including taxes, through Edward Sr., the Ticketing Executive. When we returned on May 11th, [redacted], we faced a stressful situation at the Manila airport as PAL did not allow check-in due to the ticket sequence error, which was resolved by paying a penalty fee we already settled with Edward. Despite Edward's assurance of reimbursing the $1,[redacted].00 penalty fee, it has not been refunded to my Discover credit card as of now. I have been in touch with Edward, who previously mentioned the refund would reflect in 24 hours, but the amount has not been returned. The Booking Reference is 49AAHJ.

I am inquiring about a flight purchased in my name through a firm without my approval. The flight was canceled right after the unauthorized purchase. I haven't received a refund from Justify and Affirm, the booking company involved, which advised me to contact Just Fly again regarding the refund. I kindly seek your assistance in this matter. My name is Jenny R., contact number [redacted]. I am eager to hear from you soon. Please advise on any necessary verifications from my end to expedite the process. Thank you and have a great day.

I noticed a misspelling in my name on the reservation, so I completed JustFly's name change form. They issued a new confirmation # and Eticket number without notifying me. After waiting for hours to reach a JustFly rep, I finally got the updated details and managed to check in for the flight. If JustFly had communicated the new confirmation # and Eticket number when they fixed the name, it would have saved me a lot of trouble.

I bought a roundtrip ticket from Dallas, TX to Manila, Philippines on April 27, [redacted]. The flight from Dallas to Los Angeles was with American Airlines and from Los Angeles to Manila with Philippines Airlines. Unfortunately, Philippines Airlines cancelled the flight, and my travel dates are fixed. They assured me of a full refund. However, when I contacted JustFly, they falsely claimed that American Airlines cancelled the flight. I have no intention of rescheduling this trip given the time constraints. I have been informed by both American and Philippines Airlines that I should receive a full refund. I feel deceived by JustFly, who seem unwilling to provide refunds under any circumstances. I am determined to pursue this matter until I receive the complete refund for the tickets I purchased.

I made a reservation for a flight to the Philippines in March. Recently, I discovered that my reservation has been canceled, and I have been informed that a new one can be arranged but at a higher cost. Unfortunately, I am not able to afford a more expensive ticket. I am trying to book online in advance to find the best deal. I have not canceled my flight yet, but I urgently need to discuss this issue with a representative. Despite multiple attempts, I have been unable to reach anyone via phone. Who should I contact to address this matter?

On December 5th, I, Rhonda J., attempted to book a flight from Brisbane, Australia to Mackay, Australia. Unfortunately, I encountered issues with my bank that led to the airfare being declined three times. Surprisingly, your company proceeded to charge my account $22.17 for each failed transaction. At no point was I informed that such charges would apply, and even after explaining the situation, your employee insisted on further payment attempts. I find these unexpected charges of $22.17 to be excessive and unfair. I request a refund for these charges promptly, as I did not authorize these deductions nor was I made aware of them beforehand. I am deeply disappointed by this lack of transparency and urge your company to rectify this situation promptly. Thank you, Rhonda J.

Hello, I wanted to share my experience with justfly. During my vacation in Colombia, my girlfriend faced issues at the airport in Punta Cana on December 5. Even though she had all the necessary documents, she was denied boarding. The Copa Airlines staff overlooked her name on the flight from Cartagena to Punta Cana on December 11. As a result, I am now in Colombia on my own. I am disappointed with how this situation has affected my vacation and caused financial losses. I am wondering who will take responsibility for this and compensate me for the inconvenience. My reservation numbers with justfly are [redacted]41 and [redacted]61.

I purchased a business class seat but was given a basic economy seat instead, despite also paying for seat selection. I am seeking a full refund due to this error. Booking number: [redacted] Philippine Airlines booking reference: 2XTEVR During check-in, the airline only showed receiving $1,[redacted] per person, totaling $3,[redacted].60, which is different from my initial payment. I have a receipt to confirm this discrepancy. I attempted to contact Justly, the booking agent, but have been unsuccessful in reaching anyone for assistance.

I made a booking for a flight on December 12 from San Francisco to Munich. Unfortunately, there was a spelling error in my husband's last name. The customer service representative advised us to cancel the original flight and book a new one from San Francisco to Frankfurt. I was told that I would receive a refund within two to ten days, but I have not received it yet. I would appreciate your help regarding this matter. My reference number is [redacted]22.

I missed my flight because Delta provided the wrong gate number during check-in. I am now unsure of what steps to take since my luggage is already in LA. Unfortunately, Delta is refusing to rebook my flight due to the ticket not being purchased directly through them. I have been trying to reach your hotline but have experienced great difficulty in getting through. I was told that an agent would be with me shortly, but after 40 minutes, I am still waiting. Please assist me in rebooking my flight from Denver to Los Angeles and then to the Philippines. This vacation has cost me a significant amount of money, and I am sincerely pleading for your help. 😢😢

I am currently facing a situation where my 92-year-old father's health has declined, and he requires my immediate care. He is under Hospice care, and I am reaching out for assistance during this difficult time. My wife and I have booked flights through Justfly.com from Kansas City to Indonesia (Booking Numbers: [redacted] and [redacted]). We did not purchase insurance, but we are hoping for a credit towards a future flight due to these unforeseen circumstances. I have seen that Singapore Airlines has provided credits for similar emergencies, and the dive crew in Indonesia is offering a credit for our dive trip. I am wondering if Justfly.com could assist in obtaining a credit from the airlines involved in our travel plans. Our original departure date from Kansas City was January 19th, [redacted]. Your help in this matter would be greatly appreciated. Thank you for your time and consideration. Sincerely, D. & C. McCashew.

I received notice from Spirit that my flight with confirmation Number [redacted]-[redacted]-[redacted] (PWWUXE) was cancelled. Spirit issued a refund of $[redacted].59 to the Visa card ending in [redacted], which belongs to JustFly, not me. I did not use my card for this booking, and I am now seeking a refund to my own card. I require assistance to ensure I receive the refund owed to me.

My name is Maria, and I booked a flight on December 22 from El Salvador (SAL) to YYZ. The ticket I purchased from JustFly clearly stated I had the right to 2 checked bags and a carry-on. When I went to check in at Avianca Airlines, they claimed JustFly was falsely advertising and insisted I pay for all my luggage, costing me $[redacted].00. I couldn't bring my carry-on as they wanted to charge an additional $[redacted].00. I am very disappointed and upset, and I am requesting a refund for my flight with Avianca, flight [redacted], 36ZFKL from SAL to YYZ departing at 8:05 am and arriving at 1:55 pm on December 22nd.

I booked a flight through JustFly and received a confirmation email. However, I haven't received any further updates, and now the flight with Spirit Airlines cannot be found. I contacted Spirit's customer service, and they mentioned that even if the flight was canceled, it would still appear in their system, which is not the case. They advised me to contact JustFly. Unfortunately, JustFly's automated phone system keeps disconnecting my call before I can speak to anyone. As a result, I have two young men who might be stranded in Miami without a return flight.

Hello! I could use some assistance regarding baggage charges on our Air Canada flight change. Originally, we were entitled to two pieces of checked baggage per person. Due to flight modifications, we are now being asked to pay $75 for each additional bag after the first complimentary one. Our flight details are YVR-ICN-MNL, departing on October 18, [redacted], and returning on March 14, [redacted], with reference number 45MQR7. As senior citizens on fixed incomes, this cost increase is challenging for us. Any help you can provide would be greatly appreciated. For further communication, please reach out to me via email at [redacted] or by phone at 63-[redacted].

We, a family of five, had made reservations for round-trip flights from Boston to Dublin on 12/26/22, returning on 1/1/23, through JustFly on Aer Lingus. Unfortunately, before the flight departed, my husband experienced a medical emergency, leading us to leave the plane for a hospital visit, rendering us unable to proceed with the trip. Aer Lingus declines a refund or credit due to the booking being through JustFly, which states a no-refund policy. Nonetheless, we have submitted a claim to Chase, our card issuer offering travel interruption insurance. To finalize the claim, Chase requires a letter or email from JustFly confirming the denial of ticket refund, alongside our names and ticket details. JustFly has refused to cooperate, mentioning their inability to provide such documentation, even after multiple attempts to escalate the issue with higher-level agents. Frustrated with the lack of progress, I seek assistance on how to approach this matter promptly to avoid prolonging the resolution and the Chase claim process.

I recently booked a flight using my Capital One card. However, I received an email stating that my card was declined and I followed the instructions to accept the decline. I then booked another flight directly through American Airlines with a different credit card without any issues. Yet, I later received a confirmation email for the flight that was initially declined. Now, I have two separate flights booked but only need one. I have attached a photo of the email stating my card was declined. There are four charges on my Capital One card that I would like refunded: $[redacted].74, $[redacted].90 twice, and $84.78. Please assist me with resolving this situation promptly. Thank you for your cooperation.

I recently made a reservation with Qatar Airways through Justfly. I received an email from Qatar Airways this morning informing me that my flight has been canceled, and they have rebooked me on alternative flights that are not convenient for my family. I am in urgent need of a refund, but Justfly's online portal does not offer this option, and I am unable to request a refund directly from Qatar Airways due to booking through Justfly. I have attempted to contact Justfly via phone numerous times, but I have been unable to reach anyone as I am left waiting on hold endlessly. Securing a refund is crucial for me to make alternative arrangements for my family, especially as we are traveling with young children. I am feeling quite helpless at the moment with no accessible customer support option available to me. Your assistance would be greatly appreciated.

I recently booked a flight through your website with Turkish Airlines. Unfortunately, I was unable to board the departing flight from JFK as Turkish Airlines closed all flights due to my inability to upload the COVID-19 app on my phone. I had my negative test results on paper but was not assisted by the airline, causing me to miss the flight along with a group of five others. This was a frustrating experience as I needed to travel to Israel for personal reasons but ended up empty-handed at the terminal. I kindly request a refund as this situation has been financially challenging for me.

Hello, I have a concern about the ticket I booked. Our itinerary includes a 9-hour 16-minute wait at one stop and a 5-hour wait at another, which is difficult for me as a 76-year-old with mobility issues. I have a health history of suffering from Covid and being on a ventilator for 17 days, which has left me with no use of my left leg. I would appreciate a refund or credit to rebook a flight with shorter layovers. My booking number is [redacted]. Thank you.