JustFly Customer Service Issues

I had a booking for a flight on March 7, [redacted] for Yuliia Kobylnyk, who had to cancel due to fleeing Ukraine. I reached out to reschedule for April 17, [redacted], but realized I was inadvertently booking with Bansal instead of JustFly. The new booking agent mentioned they were unable to transfer the balance from the cancelled flight to the new one. I am unsure if the funds from the original booking on March 4, [redacted] are still accessible. I had purchased flight cancellation insurance, so I believe the full fare should be available, excluding insurance, taxes, and fees. I am seeking clarification on this matter promptly. Thank you for your help. Original flight confirmation number: [redacted] [redacted] [redacted] Airline confirmation number: 4YWOUS

Hello, I am inquiring about the status of my refund for Booking ID [redacted]-[redacted]-[redacted] for flights from SFO to PPT scheduled for Oct 1-11, [redacted]. I have not yet received the refund for the total amount of approximately $[redacted].00 for the tickets. Your prompt attention to resolving this matter is much appreciated. Hello, my Booking ID is ***-***-*** for the flight from SFO to PPT on Oct *-** **** with French bee. I am waiting for the refund as the flights were cancelled. I have not received any updates on the refund status. I have the flight itinerary and refund process email from French Bee, but unfortunately, I do not see any details under My Bookings back in ****. Can you please provide an update? I have not heard back from JustFly for months regarding this issue. Please contact me at *****@***.com and *****@***.com at your earliest convenience. I am looking to receive a refund of approximately $**** for the tickets paid. Thank you, Lynn May.

I made a reservation on 3/24/22 at 2:28 pm with Booking Number [redacted]-[redacted]-[redacted]. The system indicated it would take some time to process. It is now 11:07 am the next day, and it is still showing as "processing". When the reservation details finally loaded, I saw that the return flight from Denver to Tampa was not the one I selected but a different one that doesn't work for me. I tried to cancel the reservation immediately since it was just minutes after booking, but because it's still processing, I couldn't do so. I contacted customer service last night and waited on hold for nearly 2 hours. I also reached out to my bank to dispute the charge, but they couldn't do anything as no transaction had gone through. As of now (11:09 am), the reservation is still stuck in the processing phase. I believe there might be a technical glitch causing this delay. I urgently need this reservation cancelled, and if a charge has been processed, I request a prompt refund.

I have been attempting to reach out to you, but have been unsuccessful. The lack of customer service availability is disappointing. I need assistance with my booking promptly. Please provide a phone number or email to contact a representative. Refrain from providing the website phone number, as it only leads to a machine that cannot address my concerns. 1. Can the credit from the canceled ticket be used to purchase a new one to a different destination? 2. Should I re-book my flight through your agency or directly with Air Canada? Contact me at [redacted] or via email. I require a direct conversation and easily accessible help, as was the case when purchasing the tickets. - Elisa J. & Adriana A.

Hello, I encountered a serious issue during my recent overseas trip that I would like to report. My JustFly Booking Number is [redacted]-[redacted]-[redacted], and my Delta Confirmation Number is HO4W7B. Upon my return flight to Houston, I received an email confirmation from Air France instructing me to upload my attestation form and fulfill other formalities. Despite arriving at Mumbai airport at 10 pm for a 2:00 am flight, I was informed that only a cargo, not a passenger, flight was scheduled by Air France that night. The staff advised me to return the following day for a KLM flight or in two days for an Air France flight, without offering any assistance. As a 69-year-old lady, it was challenging to handle this situation, especially when I had a confirmed seat on Air France. The lack of support and guidance in the late hours was unacceptable and unjust. I have the necessary documentation to provide for review and seek compensation for the inconvenience caused unnecessarily. Please advise on where and how I can submit these documents for your review. I appreciate a prompt response with a resolution. Thank you, Shirin Deshpande

I am awaiting a refund for my flight booking [redacted] - [redacted] - [redacted], originally scheduled for April [redacted], due to the impact of the pandemic. Justfly communicated via email on 1-17-[redacted], confirming the refund and indicating it would take 12 to 18 weeks. The status on the Justfly website shows the refund as processed, but I have not yet received it. I suspect the refund may have been issued to the original credit card I used for the booking, which was since replaced due to fraud, rather than the current card linked to my account. Despite multiple attempts to contact Justfly customer service, I have been unable to speak with a representative.

Dear JustFly Customer Service, My companions and I recently traveled from Toronto to Madrid, Spain with TAP AIR through a reservation made on JustFly. We were under the impression that the baggage fees were included in our flight to Madrid; however, upon our return to Toronto with JustFly booking number [redacted] (TAP 44MHWV), TAP charged us 95 euros for each piece of luggage, totaling [redacted] euros. We have attached the receipts for your reference. We are reaching out to claim the extra payment of [redacted] euros. It is concerning that this additional charge was not communicated to us earlier, as it would have influenced our decision to purchase the tickets. We kindly request a resolution to this matter promptly to avoid any future issues. Should our claim not be addressed satisfactorily, we may reconsider booking with JustFly and Flighthub in the future. Thank you for your attention to this matter. We appreciate your prompt assistance. Sincerely, H.F., A.F., F.B.

I purchased a round-trip ticket from Budapest, Hungary, to Baltimore, USA, for April 20th to April 30th with the following itinerary: Budapest to London on April 20th, London to Baltimore on April 20th, Baltimore to London on April 30th, and London to Budapest on May 1st. Recently, I received several emails from JustFly on January 7th, 17th, and March 22nd regarding an update to my itinerary by British Airways. When I checked my bookings on the British Airways website using my reservation number, I noticed a change in my arrival airport from Baltimore to Dulles in Washington, with a one-hour delay, which is acceptable. However, my concern is that my flight back from Baltimore to London on April 30th is missing from My Bookings. Despite contacting British Airways multiple times via email and speaking to a representative who was unable to assist, I am stuck in the middle without a solution. JustFly and British Airways are both pointing fingers at each other, leaving me unsure of the next steps to resolve this issue. Any assistance would be greatly appreciated. Thank you.

Hello, my name is Hyoung Jun Kim. I purchased tickets for my family: Bokyung Song, Chaelyung Kim, and Donyoung Kim to travel to Korea through Justfly.com. I am concerned about our 26-minute layover in Canada while switching flights to Korea. Previously, we had a 2-hour layover, but it changed recently without notice. I tried contacting Air Canada and JustFly, but due to limited staff, I was unable to get a callback. Our flight number is [redacted], and the booking number is [redacted]-[redacted]-[redacted] for our trip from Atlanta, GA to Seoul, Korea on Friday, May 27th. I hope to resolve this issue without canceling our tickets, as I purchased them early to secure a better price. You can reach me at [redacted] or at [redacted]. In case I am unavailable, please contact my daughter at [redacted]. Thank you, Hyoung Jun Kim.

I corrected an issue with the airline, but I wanted to inform you that the email you provided with the confirmation numbers worked for Delta but not for American Airlines. After requesting a new email with details, there are still no American Airlines confirmation numbers included. When I contacted American Airlines, they explained that their confirmation numbers do not match what was sent. I am grateful that I did not wait until the last minute to print my boarding passes. Your Itinerary: Check-in with Delta - Airline Confirmation #: F9FJCP Gainesville, FL (GNV) to Syracuse, NY (SYR) 1 Stop: Delta Flight [redacted] 6:00am Tue. Jun 07 - 7:09am Tue. Jun 07 1h 46m Layover in Atlanta Delta Flight [redacted] Terminal S 8:55am Tue. Jun 07 - 11:06am Tue. Jun 07 Syracuse, NY (SYR) Total Trip Time: 5h 6m Baggage Information Return: Check-in with American Airlines Syracuse, NY (SYR) to Gainesville, FL (GNV) 1 Stop: American Airlines Flight [redacted] 6:12am Sun. Jun 12 - 8:08am Sun. Jun 12 Charlotte, NC (CLT) 0h 52m Layover in Charlotte American Airlines Flight [redacted] 9:00am Sun. Jun 12 - 10:34am Sun. Jun 12 Gainesville, FL (GNV) Total Trip Time: 4h 22m Baggage Information

Good day, Warm greetings. I am writing to respectfully request a refund for the cancellation of flight tickets with reservation number [redacted]-[redacted]-[redacted] under my full name as shown on my ID: ANNERIS FABIOLA MENA RODRIGUEZ with ID number 36.[redacted].[redacted] from Santa Marta. The tickets were paid for from Vienna, Austria, on a card under the name of Mr. RICHARD JESCHEK, U [redacted] with a passport number. I kindly ask for the refund to be made to the account used for purchasing the tickets, as it has not been processed within the specified time frame, and we need the funds to buy new tickets. Thank you for your attention, and I look forward to a prompt response.

Good day, Warm greetings. I am writing to respectfully request a refund for the canceled airline tickets with reservation number [redacted]-[redacted]-[redacted] under my name as shown on my identification document: ANNERIS FABIOLA MENA RODRIGUEZ, ID number 36.[redacted].[redacted] from Santa Marta. The ticket payment was made from Vienna, Austria, using the card of Mr. RICHARD JESCHEK, U [redacted] with a passport number. I kindly ask for the reimbursement to be made to the account where the funds originated for the ticket purchase since it has not been returned within the expected timeframe, and the money is needed to buy new tickets. Thank you for your attention, and I look forward to a prompt response.

Hello, I made a flight booking for my daughters in [redacted] but had to cancel due to Covid-19. We rescheduled for December [redacted], paid extra, but had to cancel again due to travel restrictions. We have been trying to reach customer service to inquire about our refund but have been left on hold for hours without getting through to an agent. We were advised to check for a refund status by April 28th after 17 weeks, but we have not received any money back. The cancellation request has also disappeared from the website. We are extremely disappointed and frustrated as we have been unable to speak to a real person since December. We need assistance in getting a refund as the cancellations were beyond our control due to the pandemic. Thank you for your help. Best, M. K.

I made an error on my return flight date; instead of 4/23/22, I mistakenly put 5/23/22. I quickly canceled my ticket on JustFly within 24 hours and received a refund from Frontier Airlines for one of the confirmation numbers, RFV38K, totaling $[redacted].96. However, the other confirmation number, M6UBUY, for $[redacted].96 was not refunded by Frontier Airlines as I only provided one confirmation number initially. I canceled both reservations through JustFly's website within the 24-hour window, but Frontier Airlines denied my refund request because I didn't mention both confirmation numbers originally. I need advice on how to resolve this situation. Thank you, Mina.

I have had a very frustrating experience with Justfly regarding my recent booking to the Philippines. I initially booked a trip for 4 people from Tucson to Manila with layovers in LA and Japan. However, upon arriving at the airport, I was informed by American Airlines that they had no record of our reservation for the LA to Japan leg. After contacting Justfly, I was informed that the carrier had been changed to PAL and the route was now direct from LA to Manila via Honolulu. Despite multiple attempts to obtain the revised itinerary, I did not receive the necessary confirmation. Upon arrival in LA, PAL had no record of our booking, leading to further disappointment and confusion. Despite my efforts to reach Justfly for clarification, I was unable to connect with a customer service representative, resulting in significant stress and financial loss due to purchasing additional tickets. I am deeply disappointed by this experience and seek a refund for the inconvenience caused. Any assistance would be greatly appreciated.

My spouse and I, both seniors, had encountered issues with two flight credits we had from Justfly. Attempting to rebook online or seek assistance over the phone was incredibly difficult. Despite multiple efforts, we were unable to make progress. After waiting on hold for over an hour, I finally spoke to an agent regarding the credit, only to find that the information provided was inaccurate. Despite the agent's attempt to resolve the issue before the booking deadline on 6/3/22, unfortunately, it was rejected. Although I possess an email indicating the credit's availability for booking by the deadline, I was informed that we needed to fly by then, which contradicted the email. Despite assurances of a prompt resolution via email, nothing materialized. Even with travel insurance, the situation remains unresolved, resulting in a loss exceeding $[redacted] with no flights secured. I strongly advise against engaging with this travel company based on my disappointing experience. In hindsight, I regret not heeding the negative reviews before attempting to book with them. Unsure of our next steps, we are left in a frustrating predicament.

I booked a ticket through Justfly in late February for a flight on May 30, but they canceled my reservation without my permission 15 days before the flight. I have been unable to reach a real customer service representative using the phone number provided. Upon checking my account, it shows my flight as canceled. The automated system when I call states that my itinerary was sent via email and the flight is still active. However, when I contacted ANA to verify my booking, they said it was canceled on May 30 and advised me to resolve the matter with Justfly. Even though my online account mentions a refund within 2-10 business days, I have not received it yet. I have discovered through the Reddit community that others have faced similar issues with Justfly.

I experienced multiple cancellations, lost luggage, overbooked flights, and a lack of medication and wheelchair service, which is unacceptable treatment for a person with a disability. I need to dispute the entire ordeal and receive a refund as this experience was truly appalling. Additionally, I had a return flight from Miami to LaGuardia, but was mistakenly sent to Newark, resulting in extra expenses for an Uber and a stressful search for my luggage at LaGuardia. The whole situation was horrific, especially having to sleep in a chair at the airport due to flight delays from June 3rd until June 4th, as well as sleeping at the airport again for my return on June 8th to June 9th with no morning flights and then being flown to the wrong state. I reside in NY and incorrectly ended up at Newark airport. I am requesting full compensation, including the seat fee I paid.

They misled me saying I could change my flight, but then I faced issues when I tried to. I couldn't board my flight due to a COVID-19 test problem, despite being fully vaccinated. The airline insisted on rescheduling. When I wanted to change my flight with Justfly, they asked for a high fee of around $[redacted] plus an upgrade to Upper Class. Originally, I paid $1,[redacted] for a round trip, but now I had to consider Upper Class at a much higher cost. It felt unfair. Trying to meet my fiancé after three years apart, we were devastated. The airline's policies seemed excessive, and I felt stressed about the situation. I believe there should be more flexibility given the circumstances we faced. I hope for a fair resolution as customers have rights in such situations.

We traveled for 4 hours to the airport, arrived on time, and were informed by an agent that we required a COVID health test to enter the Bahamas. This would cause us to miss our flight if we registered online due to the time it would take. There is a flight departing tomorrow at 2:55 pm, and we request to be accommodated on that flight or receive a flight credit for the entire trip. Losing $[redacted] is significant, especially considering the time off work, hotel expenses, and additional costs incurred for parking, the health test, and accommodation due to the unforeseen circumstances. It would have been helpful to have prior warning about the COVID health requirements to avoid such inconvenience.