JustFly Customer Service Issues

I made a flight reservation for January 31 to the Philippines with booking number [redacted]-[redacted]-[redacted]. Following the closure of the Philippines' borders, I requested to cancel the trip. However, I have not yet received any confirmation regarding the cancellation. With the new announcement of the Philippines reopening borders on February 10, I am interested in rebooking a flight around that date. Unfortunately, I am facing difficulty navigating the website to make changes to my booking or get clarification on the cancellation process. I do not want to incur additional expenses without assurance that I can utilize the funds from the initial booking towards my new reservation. I kindly request assistance with resolving this matter.

Booking Code: 4Y4MF2 Ticket Number: [redacted][redacted] Passenger Name: Masudul Khondoker I experienced an issue during my trip from Dhaka to Seattle WA, USA via Dubai. Upon reaching Dubai, I was informed at the KLM counter that my reservation had been canceled. Despite my inquiries, they could not provide a reason and directed me to contact the ticketing agent, Justfly.com, at 1-[redacted]. Unfortunately, my attempts to reach them were unsuccessful, leaving me stranded without assistance. Upon contacting KLM, I learned that my reservation had been changed, resulting in a new ticket number: [redacted][redacted]. This crucial information was not provided in the original reservation, causing significant inconvenience during my travel. Since I was unable to board the flight, KLM advised me to request a refund through the ticketing agent. Masudul Khondoker

Hello, on January 10th, I booked a trip for March 2 from Colombia to Nicaragua with Avianca through your agency. The reservation code is 2DE5M8. The names on the booking are incorrect. I need to correct Hiram's surname from Valenzciaga to Valenciaga and Dayana's surname from Bayana to Correa Zaldívar. These corrections are needed as per their passports. I have been trying to reach customer service to rectify the error without success. I hope to receive assistance promptly. Thank you.

On January 10, I booked a flight for March 2 from Colombia to Nicaragua through your agency with Avianca. The reservation code is 2DE5M8, and the passengers included are Hiram R. Valenciaga, Dayana C. Zaldívar, and the minor Hiram R. Correa. Unfortunately, there was an error in the names provided during booking. I need to correct the surname of Hiram to Valenciaga, and the name of Dayana to Correa Zaldívar. These corrections align with their passport information. Despite reaching out to customer service unsuccessfully, I am hoping to rectify this situation promptly to ensure the passengers can travel without any issues. Thank you for your attention to this matter, and I look forward to your prompt response.

We were unable to board our flight due to a positive Covid test and attempted to change our return flight through justfly without success. Despite informing two agents prior to the flight, no actions were taken, resulting in a no-show status for our flight. When a third agent requested a $[redacted] payment per ticket for rebooking, we were hesitant due to the substantial fees on top of the $[redacted] already invested in the round trip. We seek a resolution where a return ticket of equal value can be found without excessive charges or penalties. Kindly reach out to us to address our return ticket concerns promptly.

Hello, my name is Ian E. My booking number for a flight from Salt Lake City, Utah, to Manila, Philippines on February 20, returning on March 13 is [redacted]-[redacted]-[redacted]. I have a query about the charge for my airplane ticket. I've received booking confirmation and my receipt but can't find the $[redacted].17 charge for the ticket. I purchased the ticket on February 5, Saturday evening. So far, I've only been billed for Baggage tracking ($11.95), Cancellation Protection ($[redacted].99), and Travel Insurance ($[redacted].69). Could you please clarify when I will see the charge for the ticket? Thank you.

I am requesting a full refund of $[redacted].00 for my canceled flight on 11/23/21. My booking number is [redacted]62 and my confirmation number is ULHDNZ. I received a travel credit but was only given until 3/31/22 to rebook, which I couldn't do as the Nigerian Embassy rejected my visa due to possible exposure to Covid-19. Despite planning to rebook within the timeframe, I contracted Covid-19 and have been recovering, as are my family members in Nigeria who are facing challenges. Travel restrictions and vaccine mandates have made international travel difficult for many, with those choosing not to get vaccinated facing scrutiny and challenges from airlines, TSA, and customs officials. According to the CDC, travelers are at risk of exposure to Covid-19 during their journey.

I'm seeking assistance with obtaining a refund for a flight I booked in 08/21 that was subsequently canceled. Despite cancelling well within the grace period and receiving email confirmation of the cancellation and the promised refund, I have yet to receive it. I utilized Affirm for payment, settling the amount well before the due date. I've been communicating with Affirm regarding the refund, and they have stated that Justfly is responsible for the refund processing. After waiting the initial timeframe, I followed up to find no refund had been issued. Affirm informed me that the process might take 12-18 weeks, a timeframe which has now passed. Following another interaction with Affirm today, they confirmed that Justfly has not issued any refunds and advised me to contact them directly. The Delta/Alaska airlines ITIN# for the 08/23/21 booking was [redacted]-[redacted]-[redacted], with a payment of $[redacted].80. I have provided Affirm with the cancellation email and complied with their instructions. I am simply looking to resolve this matter and receive my long-awaited refund. Any assistance in resolving this issue promptly would be greatly appreciated. Thank you.

My family booked flights for May 4th, [redacted], last year. Sadly, my father passed away in March [redacted], and he was also scheduled to travel with us. We reached out to customer service to request refunds for all our tickets due to our change in plans and provided all the necessary documents, including my father's death certificate. However, we have not received any updates from them yet. When I checked the booking number, it indicates the status as "flown." How can we proceed with obtaining our refund, as we were unable to use the tickets because of these unforeseen circumstances?

I have been attempting to contact customer service for over a month without success. Despite calling at least 20 times and waiting for hours, nobody has answered my calls. I cancelled a reservation on Dec 13th immediately after booking it, as I found a better ticket on the website. I have been waiting for a refund ever since. However, despite JustFly charging me a $75 cancellation fee immediately, I have not received my refund after 8 weeks. My family and I typically use JustFly at least twice a year, but due to this frustrating experience, we will not be using their services again.

I purchased a return ticket with Air Canada from Pointe-À-Pitre in Guadeloupe to Montreal. The return was scheduled for March 16, but Air Canada canceled the flight and now offers the return on March 18. This delay, along with the outbound flight on Air Transat, no longer works with my vacation dates. When I tried to get a refund from Air Canada, they told me to contact my provider. Last week when I called Just Fly, they advised me to deal with the airline. If everyone keeps passing the buck, as a customer, I feel cheated and disappointed. I really want to know what to do to get my refund. Here are my flight details and personal information. Danielle A. [redacted] Flight AC-[redacted] departing Pointe-À-Pitre on March 16, delayed to March 18. 3KFBQY I would greatly appreciate an update soon. This is the response I get from Air Canada when I try to request a refund: Pointe-À-Pitre to Montreal Changes and refunds: It appears you bought your ticket through a travel agent, an online agency like Expedia or Priceline, or one of our partner airlines like Lufthansa or United Airlines. Since each partner has its own booking system that Air Canada cannot access, please contact them directly, as they are better equipped to assist you. Make sure you have your reservation or ticket number on hand.

I made a reservation for 5 people on a United flight from RDD to GSP, selecting free seats at the back of the plane. However, I noticed I was charged for it. United mentioned they did not charge me, suggesting it was done by the booking agency. Waiting on hold for over 30 minutes to resolve this issue was frustrating. Additionally, I am struggling to utilize the credit from a previously canceled flight from Texas last September. I would appreciate assistance in applying these credits and perhaps arranging a callback. Thank you. ~ Mary R. Reservation # [redacted]-[redacted]-[redacted] (RDD-GSP seat credit) Reservation # [redacted]-[redacted]-[redacted] (OMA-IAH flight credit)

I made a flight reservation through Justfly on March 4, [redacted]. The flight got canceled due to Covid-19, and I received travel credits. I paid $[redacted].34 for this booking, and I need to use the credits before 3/31/[redacted]. Even though Justfly's website allows me to book a new flight with the credits, I attempted to do so and was told a service request was initiated, promising a follow-up in a few days. It has been two weeks, and I am yet to receive any response from Justfly. When I tried contacting their customer service at 1-[redacted], I couldn't reach a representative. They do not take calls over the weekend for flight bookings, and during the week, I had to wait on hold for several hours, once even for 4 hours.

Hello, I am Juan Carlos Palencia. On February 15, I made a reservation with Justifly using Affirm for financing. I cancelled the same day directly with Spirit as it was impossible to do so with you. The cancellation code provided by Spirit is as follows: Booking Date: Tuesday, February 15, [redacted] Confirmation Code: YHKC8G I would like to ensure that Affirm does not charge me, as I have to make my first payment this Friday, the 18th. Despite my attempts, it has been challenging to communicate with them; they mentioned that Justifly needs to confirm the cancellation. Your cooperation in this matter is appreciated. Thank you, Juan Carlos Palencia

Good morning, my name is Juan Sebastián Correa Rios. I bought a plane ticket for March 2nd from Malaga, Spain to Miami. The day before my trip, I went to the airport to inquire about my vaccines for traveling to the United States. They confirmed I was all set, so I paid 70 euros for the COVID-19 PCR test. When I was about to board in Madrid, they stopped me, stating my vaccines were not acceptable. They mentioned I could request a refund or change of dates due to the mistake. Although the flight was with American Airlines, Iberia handled the check-in. I contacted Iberia, but they directed me to file a claim with the ticket agency. I am looking forward to your assistance. Best regards.

I encountered difficulties using the JustFly website to book my seats. Despite multiple attempts to contact JustFly, I only received automated responses and was unable to speak with a live agent. The experience was frustrating as I was continuously redirected from one automated message to another. Since JustFly did not address my refund request for the seat booking charge, I reached out to the airlines directly to purchase my seats for all my flights. I am now seeking a refund from JustFly for the charge related to booking seats.

I made a flight booking in early [redacted] from Salvador, Brazil to Manchester, UK with Booking No. [redacted] [redacted] [redacted]. The flight was scheduled for March 23rd with the return on May 25th. The flight, unfortunately, got canceled by KLM due to Covid-19. After waiting for almost a year for things to normalize, I attempted to contact Just Fly about my booking but faced difficulties due to high call costs and long wait times. Despite reaching out to KLM, they directed me back to the agent. This delay in resolving my travel issues has caused me significant personal and financial hardships, including missing out on my NHS-covered hip replacement surgery in the UK. I’ve incurred additional medical expenses locally due to the postponed surgery. I am now in need of further medical attention in the UK, and I cannot afford to pay for another surgery. Given the exceptional circumstances, I urge Just Fly to reinstate my flight without a time limit as I am ready to travel whenever necessary. Improved communication and understanding my situation better would have prevented this ordeal. Kindly assist. K.McMullan.

On March 2, [redacted], I visited justfly.com to buy two roundtrip tickets from Frankfurt, Germany departing on April 4, [redacted]. I received the trip confirmation and receipt on April 4, with the Justfly.com Booking number [redacted]. The tickets were for Freddie Joe Alexander Jr and Irmtraud Quant. Unfortunately, on March 6, [redacted], my fiancée fell ill, forcing me to cancel the trip. I kindly ask for a full refund of $1,[redacted].74, which was debited from my American account by Justfly.com on March 4, [redacted]. The situation has been challenging as my fiancée is still in the hospital, leading to financial struggles with medical expenses. Due to the circumstances, I urge Justfly.com to refund the full amount to my Visa card. I can be reached at [redacted] or +49 [redacted]1. Despite my attempts to call, I have been unable to reach Justfly.com for assistance, only encountering voice recordings. It has been frustrating to wait on hold for 50 minutes with no response. I respectfully request the cancellation of this booking and a complete refund, including booking fees. The American Airlines Confirmation number is JFYBKK. Thank you, Freddie Joe Alexander Jr.

I have a $[redacted] credit from Justfly that I would like to use to book a flight. Justfly said I can only use the credit with Aeroflot, which isn't an option for my May travel plans. They advised waiting for the travel ban to lift, which is inconvenient. I want to use the credit with a different airline. Aeroflot directed me back to Justfly for a refund. Unfortunately, despite multiple attempts, contacting Justfly has been challenging due to poor service. I would appreciate a callback to resolve this issue promptly.

I had to cancel my flight to the UK twice during Covid. I have a credit available that must be used by March 31, [redacted]. Despite multiple attempts, agents have failed to book me on a new flight. I'm frustrated by the lack of online updates and spending hours on hold. I require this credit to visit my parents, one of whom is ill. It's disheartening to be denied a manager's assistance and to feel like my money is at risk. I've exhausted email communication and feel at a loss for how to resolve this except for visiting their Montreal office.