JustFly Customer Service Issues

I am reluctant to spend any more money seeking an answer. I booked a reservation online around 3 PM for the return flight of a multi-city trip. The first flight was from TRI in Tennessee to CLT in North Carolina, flight number [redacted], departing at 2:34 PM and arriving at 3:50 PM. The second flight, #[redacted], was from CLT to PVD in RI, scheduled to leave at 4:24 PM and arrive at 6:21 PM. I paid extra for seats across the aisle in the same row and used an American Airlines credit card. Despite my purchase being final, I have not yet received a confirmation email. This is my first time using Justfly, and I am concerned about the validity of the transaction. I only require the confirmation number and reassurance that my purchase was successful.

Before booking the ticket, we entered the passenger's first name in full for my child. However, due to character limitations on Qatar's end, the name only showed the first four letters in the PNR booking. Qatar recommended rebooking the ticket through Justfly customer service at the same price. Unfortunately, Justfly customer service refused to assist with the rebooking and requested a higher amount to do so. This experience with Justfly felt like a scam. Since I didn't receive any help, I decided to cancel the ticket and was charged $75, even though the issue was between Justfly and Qatar Airways. I advise against booking with Justfly as they are unhelpful and charge excessive fees.

I am having trouble getting in touch regarding an issue I experienced today with a customer service agent. In March, I made a reservation for a trip to Hawaii which had to be canceled due to a family emergency. Despite canceling 48 hours in advance, I was informed that I needed to utilize the $[redacted] credit within a year. Today, when I called to use the credit along with a $75 fee, I was dismayed to discover that the flight cost quoted was $[redacted] instead of the advertised $[redacted] on the website. My attempts, as well as those of my husband, to contact customer service have been unsuccessful. When I requested to speak with a supervisor, I was told they were unavailable for calls. Urgently, I need to speak with someone as I aim to use the credit for my daughter's Navy promotion ceremony this Friday. Please reach out to me via telephone at your earliest convenience. Thank you, Debbie J. [Redacted].

I made a booking for a flight on December 15th, [redacted], at 9:14 PM, from FLL to MCO. My JustFly Booking Number is [redacted]-[redacted]-17. After booking, I was informed that I would receive my confirmation shortly. I waited until 2 AM but did not receive any confirmation. Upon arrival at the airport on the 16th, I was informed that there was no reservation under my name. How can I proceed to obtain a refund for the non-existent reservation?

I recently booked a flight through JustFly on November 11, [redacted], but had to cancel it the next day due to personal reasons within the 24-hour timeframe. I contacted them to cancel and agreed to the fee, expecting my refund back on my credit card in 7-14 business days. However, when I followed up last week, they claimed I never canceled. I asked about their monitoring and recording procedures but received no clear answer. Despite being charged the fee, they have not refunded me. I've been trying to contact them daily for 3-4 hours without any response, unlike the quick replies when booking. This has been my worst experience, and I urgently need my refund.

Regarding my American Airlines flight booked from December 22, [redacted], to January 5, [redacted], due to COVID-19, I recently discovered that my flight was denied after calling for confirmation in July [redacted]. I have repeatedly requested a $[redacted].00 refund for the denied flights, first on November 3 and again on November 11, [redacted], with no response. The lack of communication regarding denied alternate Delta flights and the prolonged wait times on your customer service line have been frustrating. I insist on receiving the refund promptly to address the ongoing neglect in processing my request. It is disappointing that the service quality, response time, and overall experience have not met my expectations, and I will be sharing my dissatisfaction on various social media platforms.

Hello JustFly, I have some questions regarding my upcoming flights. I would like to clarify the COVID testing requirements - do I need to test negative 24 hours prior to the flight? Also, upon arriving at the terminal, should I check in via the JustFly website to access my tickets? What about stamping procedures? I am looking for a smooth boarding process and want to ensure I have all the necessary information beforehand. If you could provide details on check-in, COVID testing, boarding, and any other relevant flight procedures, it would be greatly appreciated. Thank you for your assistance.

I recently attempted to update my TSA Pre Check and passport information in my account online, but noticed that the email address associated with the account was incorrect. I originally used my fiance's email for a flight booking to Panama City, Panama, since she is in the Dominican Republic. I want to ensure my correct TSA and passport numbers are linked to my account. In trying to log in, I accidentally created another account which does not show my upcoming flight to Punta Cana on 01/14/21 with Booking number [redacted]-[redacted]-[redacted] and Airline Confirmation number D26UFY. I need to change the email address on the account to mine as I couldn’t do it online with my fiance's email currently listed. Additionally, I would like to delete the second account to avoid any confusion during the pre-check-in process for my upcoming flight.

I purchased a roundtrip flight from New York to Quito for December 10. My departure is scheduled for December 19, and I will return on January 11. I noticed the transaction on my card was pending for a few days, but now it has disappeared without being posted. The bank confirmed there are no issues with my card, and there is nothing pending. Even though my trip is confirmed, I am curious about why the charge has not gone through yet. Thank you.

I am inquiring about reservation TSDFES on Turkish Airlines from Ulaanbaatar to Chicago that was canceled due to Covid in July [redacted]. I requested a refund but was informed to contact Turkish Air directly. I spoke with Turkish Air, and they mentioned that the refund process needed to be handled by JustFly since the booking was made through them. I have a voucher for this trip set to expire on Dec. 31st, [redacted]. Due to travel restrictions, I was unable to utilize the voucher this year but aim to travel in July [redacted]. Is it feasible to either extend the voucher through July [redacted] or to proceed with a refund? I previously reached out to JustFly regarding this matter but have not received a response.

I have requested to cancel my trip due to unsuitable travel dates and am seeking a refund. The trip is scheduled from January 7 to March 3, and I have purchased travel insurance. On the website, the cancellation status is in progress with no refund indicated. I reached out to American Airlines for a credit, but they directed me back to Justfly for resolution. I am hoping to receive assistance to resolve this matter promptly and have the refund credited back to my Discover account. My reference number is [redacted]-[redacted]-[redacted].

I am Luis Eduardo B., and I booked a reservation on your website. My JustFly booking number is [redacted]-[redacted]-[redacted], and my Copa Airlines confirmation number is GHVQS5. Unfortunately, my reservation for March 10, [redacted], was canceled due to the COVID-19 pandemic. Since I am unable to make the trip, I am seeking a refund. Copa Airlines directed me to contact JustFly to resolve this issue. Despite calling multiple times and waiting on hold for over an hour, I have not been able to reach anyone for assistance. I kindly request a prompt response regarding my refund. Thank you.

I made a booking through JustFly with representative Mike "Mazen" from Egypt for a flight departing Dallas on December 24th at 11 am, arriving in Narita at 3:30 pm on December 25th. After that, I have a flight leaving Narita at 7 pm and arriving in Bangkok at 12:25 am. I was supposed to receive a confirmation email within a few hours, but it's been three days, and I still haven't received it. Before rebooking with Mazen, I originally booked with a different JustFly representative "Jocelyn" from Manila, who also promised a confirmation email that I never received. I've been calling JustFly for help with my reservation but have been struggling to get through. Every time I call, I end up waiting on hold for over 2 hours, once even over 4 hours, only to get disconnected. When I finally reached a representative, they assured me that my reservation is still being processed, but this whole experience has been frustrating. Next time, I'll opt to buy my ticket directly from the airline.

Good afternoon! On December 3rd, I cancelled transaction ID: JW7L_00wj for [redacted].77 with interest [redacted].78. I called Affirm to request this cancellation, and now they are saying it's in process and that you have not managed the request. I hope for your prompt and effective management regarding this matter. I have some evidence through my email [redacted] Thank you for your attention and cooperation. Sincerely, Rafael Sepulveda.

Four months ago, I purchased four plane tickets for a trip from December 15 to December 31. Upon arrival at the airport, I was informed there were no flights scheduled. Despite contacting the airline, they claimed it was not their issue. I reached out to JustFly for answers without success. I had been looking forward to spending time with family during those four months and I am still in need of clarification regarding what occurred, as I had paid for the trip that did not happen.

I have a reservation for tomorrow, December 22nd, for 2 people. I need to split the reservation because one person is not flying. I am seeking a refund for the unused ticket. The original booking number is [redacted]-[redacted]-[redacted] for Joscelyn & Troy L. Joscelyn will still be flying on a different date, returning as planned, while Troy needs to cancel due to work commitments out of town. I purchased insurance to cover uncertain plans and now request a refund for Troy's portion of the flight. Tomorrow is the flight day, and I urgently need assistance. Please contact me at [redacted]. Thank you, Lisa.

Good morning, my name is Daniel Ramirez Lugo. Today, I had a flight from Lima to Cancun with the reservation 3E68DX. I arrived at the airport at 6 am, spoke to the counters, and was informed that I needed to fill out the flight insurance form. I completed it, but when I tried to board the plane, I was not allowed as they said I needed another form. Even though I filled it out, they told me I couldn't board. I would like to know how I can reschedule my flight.

Hello, I bought a ticket for my cousin yesterday, but she can't travel due to medical reasons. I tried to cancel the ticket immediately after buying it by being on hold for three hours, but I work nights as a nurse and couldn't continue holding. Delta Airlines advised me to contact your company for refunds. I'm requesting a refund for the ticket. [redacted]. Thank you.

Hello, I need to notify the travel agency I used to book my flight about my situation after encountering challenges speaking with an Ethiopian Airlines agent and receiving no response. My cousin and I had scheduled a flight from Nashville to Lagos on December 13th. Unfortunately, the flight unexpectedly landed at EWR in New Jersey instead of New York as planned. Despite our efforts to reach the correct airport, we missed our flight at JFK in New York due to the confusion. I have been attempting to contact customer service for the past two days to explain our predicament as stranded students in New York, but unfortunately, I have not received a helpful response. I am reaching out by email to request a refund for both of us. I would be happy to provide our itinerary details if needed, please let me know where I can send it. Thank you.

I purchased insurance through justfly.com for $[redacted], claiming to cover "emergency service and armed forces recall." Despite providing all required documentation, including a memo signed by my flight chief, they have refused to refund me. I have been requesting a refund for the past month, only to be told it's too late due to my travel date passing, even though I had multi-city flights booked. Every attempt to contact them is met with automated responses, directing me to their website or phone number with no option to speak to a real person.