JustFly Customer Service Issues

There was incorrect information on the Just Fly website, and they attempted to charge me a $50 fee due to false advertising. After spending over an hour on the phone, the agent promised a refund, but 24+ hours later, I have not received it. Update - I reached out to them via Facebook Messenger, which led to the quickest resolution. It took about 2 days, but my issue was finally resolved. I believe a less persistent person may not have had the same outcome.

I am inquiring about the status of my promised refund, which was supposed to be received within 19 weeks but it has been 79 weeks now. I did not fly back to Jacksonville, Florida, as my husband in Nigeria had to purchase an earlier flight for me due to immigration rules. I was assured by customer support services that I would receive a refund of $[redacted].00, which is crucial for me as I have been diagnosed with cancer. I am extremely dissatisfied with the misinformation and delays. I will not be using your services again. The ticket number is [redacted]-[redacted]-[redacted]. The individuals I interacted with, Alex, Jeff, and Magine, have not been honest in their dealings. It is now July 7th, [redacted], and I am still awaiting resolution. This situation is unacceptable as it did not take you this long to take my money. If necessary, I will involve legal representation and share my negative experience widely.

I had prebooked airport transfers through Justfly to and from Casablanca (CMN) airport. Unfortunately, my flight was changed, and I couldn't reach the transfer service or get assistance from Justfly when I was in California. Currently at the Movenpick in Morocco, I am scheduled for a 10:10 a.m. pickup tomorrow to go to CMN. However, as I've been unable to reach anyone on the reservation voucher's provided numbers, the hotel is struggling to confirm the pickup, and I'm now arranging alternative transportation to the airport. I have not been able to utilize the airport transfers due to these issues. I am requesting a refund to my credit card since I haven't had success contacting the service directly or through Justfly. My reservation is MA[redacted]70, and the provider reference on the voucher is [redacted]88. My name is Gail Kitaji, and I expect to return around Nov 18, [redacted].

Hello, I have been struggling with a refund request for nearly a year regarding a flight I missed due to not receiving my COVID test results in time. The test was taken at a drive-thru testing site in Lancaster on November 7, [redacted], with the promise of results before my flight on November 10, which never arrived. Despite no evidence being available, I recently managed to submit a refund request through changes on the refund application process. Despite American Airlines recommending a new complaint submission, my refund request was denied with generic words the next day. I feel frustrated as I fulfilled my obligations for the flight amid the confusion of COVID. The situation parallels a breakdown in public transportation leading to missed flights, suggesting a need for policies to address unique issues like mine before outright denials. The lack of effort by the airline to acknowledge and understand this issue is disheartening. I will persist until my refund is granted, hoping this message is not in vain. Thank you for listening. Carleen D. D.

I have booked flights from Sydney to New York via Tokyo with Japan Airlines on October 29. However, I recently found out from the Japanese Embassy in Canberra, Australia, that due to COVID restrictions, I can't change airports in Tokyo from Haneda to Narita for the connecting flight. I received no prior information about this restriction when booking. Despite being told by JAL that I could take a car between airports, this is not possible, leaving me unable to use this part of the flight due to the short layover time and quarantine requirements. I am upset as I am traveling with my son after a difficult time with my mother passing away. I need assistance to either rebook the Sydney-Tokyo leg to depart from and arrive at the same airport (NRT) or to rebook the Tokyo-NYC flight to depart from Haneda instead of Narita. Thank you. Natasha P.

I had a trip booked from Chicago to Honolulu on March 27, [redacted], with American Airlines and Hawaiian Airlines for the return on April 10, [redacted]. The Just Fly booking number is [redacted]-[redacted]-[redacted]. The American Airlines confirmation number is ANCWYE, and the Hawaiian Airlines confirmation number is MQUQXB. Due to COVID, we were unable to travel, and I received assurances that our travel vouchers would be honored. After contacting Just Fly on November 3rd, they scheduled us to fly to Honolulu on December 23, [redacted], with a layover in Phoenix. However, the return trip through New York with additional costs per person was not confirmed. Despite not receiving the updated itinerary via email to [redacted], I am unable to reach a live person through various phone numbers for clarification. I urgently require assistance from Just Fly to send the revised itinerary promptly, as bookings are in place at a hotel in Honolulu.

I was able to easily reach an agent when booking, sadly, reaching one for issues is a challenge. Recently, I checked my British Airways flight and seats status. Even though my seats are confirmed on my form, British Airways claims they're not. They mentioned that Just Fly needs to confirm the seats. A Just Fly agent asserts that my seats are approved. My confirmation number for seats is 3BNYEB, and my flight is in Business Class. Outbound: PHL to Heathrow seat 11A, Heathrow to Manchester 3A. Return: Manchester to London seat 3A, Heathrow to PHL 11A. I kindly request assistance with this matter. I can be reached at [redacted] or [redacted]

Good morning, I am reaching out to you because there has been an error regarding my reservation. I asked for help to make a change to the dates a few days ago, and when I checked my account, it shows that it is in the process of being canceled, which worries me a lot. I request that this action be canceled because I need a change of dates, not a cancellation. JustFly Booking Number: [redacted]-[redacted]-[redacted]

Due to a significant increase in Covid-19 cases in my country, my flight from LAX to SCL on 4/20/[redacted] was canceled, and I received an ecredit. I had purchased travel insurance through CSA Travel Protection for such situations. I have contacted Delta Airlines corporate and Delta Global Ticketing to request a refund for the ecredit. Despite multiple attempts, I have been unsuccessful in reaching JustFly, Momentum Ventures, or any related company to access my credit. Facing a 3-Day Rent or Quit notice from my building management, I urgently require the refunded amount returned to my card to avoid potential homelessness. Your assistance is greatly appreciated.

Bonjour, Je souhaitais partager une situation qui m'est arrivée en Juillet [redacted]. J'ai réservé un vol pour deux personnes sous le numéro [redacted], mais j'ai rapidement découvert que les citoyens canadiens ne peuvent pas transiter par la Belgique, où j'avais un arrêt prévu à Bruxelles. Après avoir annulé ma réservation Booking :[redacted]-[redacted]-[redacted] et payé une pénalité de 150CAD à Just Fly, j'ai appris que je devais contacter Air Canada pour utiliser le crédit de [redacted].34 CAD par personne, soit un total de [redacted].68 CAD. Malgré les indications reçues, j'ai découvert, après quatre mois, qu'il fallait en fait contacter Just Fly et non Air Canada pour utiliser ce crédit. Cela a été déconcertant après une communication contradictoire, car je souhaite utiliser ce crédit en Décembre [redacted]. J'ai déjà eu une expérience similaire en [redacted], finalement résolue avec l'aide du gouvernement fédéral. J'espère que cette situation pourra être clarifiée rapidement afin que je puisse soit obtenir un remboursement, soit utiliser ce crédit dans les meilleurs délais. Merci.

Hello, I am Daymar Perez. I had a reservation number HU328M for flight [redacted] from ATL to SFO. I faced issues checking in online, so I went to the airport. The Delta Airline staff mentioned that my ticket was suspended. After several attempts to reach out, a Justfly agent assisted me and communicated with Delta to resolve the matter. Despite available flights with Delta that night, no solution was provided by Justfly. As a result, I had to purchase a new ticket with Frontier for flight [redacted] at 10 pm, costing $[redacted]. This unexpected situation not only caused inconvenience but also led to additional expenses, doubling my budget. I am seeking accountability for the troubles faced, the extra costs incurred, and the unused ticket.

I made a purchase on November 12th with JustFly for a ticket to travel from Houston to Ontario and back. When I tried to board my flight from Houston to Ontario on Friday, November 19, [redacted], I was informed that the ticket was not valid and had to buy another flight. The same issue happened on my return flight on November 22, [redacted], being told the ticket was not valid again and asked for an extra $[redacted] to board the plane that night. I had to purchase another ticket and fly the next day. Now, neither United nor JustFly will take responsibility or refund my money, claiming the tickets are non-refundable. However, if the tickets they provided were not valid, it's not my fault. I was at the airport on time and did not cancel. They sent me invalid tickets, which feels like theft since they refuse to refund the money.

I encountered an issue while booking my flight from Hartford, Connecticut to Los Angeles, California. The website mistakenly reserved two different sets of dates for me - January 11th to 18th and January 12th to 19th. I only intended to fly out on the 12th to the 19th. I promptly noticed the error and canceled the first booking within a few minutes, although I had not purchased the 24-hour cancellation policy initially. After reviewing the cancellation policy, it states that I can still cancel within 24 hours with a refund and a $75 fee even without the additional policy. I am willing to pay the fee if necessary to rectify this situation, but I am seeking a full refund due to the website's glitch. Your assistance in resolving this matter promptly is greatly appreciated as I cannot afford the cost of two flights.

I am seeking a refund for my flight, which was cancelled twice due to COVID-19. TAP airlines informed me about the cancellations. Unfortunately, I am unable to travel due to a health issue and reached out to TAP 30 days before our scheduled flight in September to request a refund. I was told they would contact me via email. I had purchased travel insurance, and it should be visible on my reservation number from JustFly: [redacted]-[redacted]-[redacted]. I would appreciate any assistance you can provide in facilitating the refund process considering my health condition. Thank you, Sincerely, S.A. Palace

My flight from Kelowna to Tokyo on April 6, [redacted] was cancelled by Air Canada. Skyscanner issued me travel credit for future flights. Later, Air Canada announced full refunds for cancelled flights, so I opted for a refund. I'm still waiting for confirmation and details on when the refund will be processed. Can someone assist me in obtaining the refund for the cancelled flight?

In June [redacted], I contacted Justfly regarding my flight cancellation and refund. They advised me to wait until the end of November [redacted] to receive a full refund to my debit card. As November has now passed, I am inquiring about the status of my refund. I would like to mention that the debit card linked to my refund belongs to a bank that has since been acquired and will become inactive in January [redacted]. Due to this change, my bank and account numbers have been updated. I am looking for alternative refund methods that Justfly can use to return my money.

After being informed of changes to my itinerary, I had to cancel my flight. Despite not receiving a refund, I went ahead and purchased a new ticket after the cancellation. It has been over a month, and the cancellation process is still pending. My flight was scheduled for next Tuesday. To my dismay, JustFly, the company I used to book my flight, has been unreachable. I have endured hours of waiting on the phone without any resolution. This has been my most frustrating experience with a travel agency, and I am hesitant to engage with them in the future.

Hello, I've been trying to reach you by phone but haven't had any success. I've made a booking for a flight from Miami to Santa Cruz for Jeremy Beale with booking reference [redacted]-[redacted]-[redacted] and Airline confirmation 42ZNXG. I've completed the payment by submitting the correct credit card details, and then was asked to confirm the details again, which I did. I'm currently waiting for the payment to go through. Can you please provide me with an update on when I can expect the payment to be processed? Thank you. Regards, Andrew

I purchased a round trip ticket from YYZ to YXX with a return to YYZ through JustFly. My booking number is [redacted]-[redacted]-[redacted] and my Flair Air confirmation number is S26VDU. Everything went smoothly on my outbound flight, but upon my return from YXX to YYZ, I was informed there was no return flight booked, despite having my itinerary. I had to pay an additional $[redacted].75 out of pocket to return home. I have reached out to JustFly multiple times but have not received a resolution. I was informed that there is an ongoing investigation regarding a computer issue on your end that failed to book my return flight, even though I was charged for it. I would appreciate a refund of the $[redacted].75 I had to pay due to this error. Please respond to my email as I have had difficulty reaching someone on the phone.

On November 28, [redacted], I bought a ticket through Justfly with Booking Number [redacted]-[redacted]-[redacted] for my flight from Yaounde Nsimalen Airport (Cameroon) to Dulles Airport (USA) on Turkish Airlines with Confirmation Number S7N52U. Post-purchase, Justfly prompted me to select a seat without disclosing the cost, resulting in being charged twice: approximately $72 to $78 initially and then about $52 to $58 later for the seats. I was caught off guard by the high seat fees, as this was unexpected. I kindly ask for a refund of the total seat charges exceeding $[redacted] to be returned to my bank account promptly. Please notify me via email or phone call ([redacted], [redacted]) once the reimbursement is complete. Thank you for your assistance.