JustFly Customer Service Issues

On July 8th, I attempted to book a flight from ORF to CSL but encountered multiple issues with the process. Despite facing messages stating the airfare was unavailable and subsequent card payment problems, I finally managed to secure a booking. However, I had to cancel the flight the next day because my daughter, listed on the ticket, needed to change the destination. Upon canceling, I spoke with an agent who assured me that all reservations had been taken care of. Everything seemed fine until today, the 10th, when I noticed an unauthorized charge of $[redacted] from AA in my bank account for a flight to ORF to CSL on the same date. Despite spending hours on the phone contacting your team, AA, and my bank, I learned that one of my booking attempts actually went through without my knowledge. The agent who handled my cancelation should have noticed this duplicate booking and brought it to my attention. I am seeking a full refund due to these system errors and lack of communication. Please reach out to me promptly to address this issue.

I bought a round-trip ticket from IAD to Tunis with a layover in Casablanca on May 6, [redacted]. My booking numbers were: JustFly Booking Number: [redacted]-[redacted]-[redacted] Royal Air Maroc Confirmation Number: 2OAF8U Royal Air Maroc Confirmation Number: 2OAN4I The IAD to Tunis flight on June 21/22 went smoothly. However, while checking for my return flight on July 31st on JustFly's website, I saw that Royal Air Maroc had made changes to my booking with no provided options. After checking the Air Maroc website, I discovered that all Tunis to Casablanca flights were canceled from July 16th, and I couldn't manage my booking there. I'm in need of assistance to resolve this issue and I'm open to adjusting my return date to Washington DC for a valid reason.

I need assistance regarding my reservation #[redacted]22 and booking #[redacted]-[redacted]-[redacted] with TAP Airways. Upon trying to board my return flight home from London Heathrow on 7/12/21, I was denied boarding due to excess baggage. Despite being willing to pay with cash after being robbed of my wallet and phone, the staff refused this form of payment. I attempted to have my sister pay with her card over the phone, but this was also rejected, leading to me missing my flight. I had to urgently book another flight with TAP Airways for the 16th, where my sister paid for the baggage online. The cost of this new ticket was more expensive than my original round-trip fare, and I am seeking a refund. I have all necessary receipts and documentation for this new booking and would appreciate your prompt assistance. Please respond to me via email.

My wife's original flight from PDX to Honduras on 6/5/[redacted] with American Airlines encountered difficulties at the airport. Boarding required using a phone app for check-in, which she struggled with due to not being tech-savvy. Consequently, she missed the flight even after the airline rescheduled it for the next day. Despite trying to use the app again, she missed the second flight since no one assisted her. Travel insurance covered the first rebooking, but not the second missed flight. I had to purchase new tickets through Priceline for $[redacted] to secure her travel with United, where she didn't face app issues. Now, I'm trying to reach out to JustFly on behalf of my wife, Estefania Lopez, with the AA confirmation # LCECLW and JustFly booking # [redacted]-[redacted]-[redacted] for the original 6/5/[redacted] flight from Portland International to San Pedro Sula, Honduras.

I recently booked a flight to Orlando, Florida with a layover in Toronto, but my itinerary was changed to an 8.5-hour layover in Atlanta. This change is difficult for me as I have an autistic teenager and two young children, making it impossible for us to stay at the airport for that long. I contacted WestJet who advised me to reach out to JustFly. Despite contacting them twice, I have not received any resolution or assistance. I am disappointed with the lack of support and suggestions from both companies. I hope to have this issue resolved promptly as it is not feasible for me to manage my children, especially my autistic teenager, during such a long layover. Thank you.

Subject: Request for Refund Due to Medical Emergency I am writing regarding flights [redacted]-[redacted]-[redacted] from SAN to AUS on DELTA and flight [redacted]-[redacted]-[redacted] from LAS to AUS. Unfortunately, my husband experienced a medical emergency, diagnosed with a stroke, and was hospitalized at UC San Diego while we were preparing for these flights. As a result, we were unable to take the flights. I am requesting assistance in obtaining refunds for these bookings as I have relevant hospital paperwork to support the circumstances. Refunds are crucial in this situation as I had purchased insurance for these flights. Your help in processing these refunds would be greatly appreciated. Thank you for your understanding. Best regards, Joanna K.

Good morning, We recently attempted to make 2 purchases and received these messages: "All fares for your itinerary have been sold out. Sorry for the inconvenience." We also received several cancellation emails. Additionally, we received confirmation of 2 successful transactions approved by Banco Falabella for amounts in Colombian pesos of [redacted],[redacted].20 with approval number [redacted] and the second purchase for a value of [redacted],[redacted].85 with approval number [redacted]. We are unsure why these transactions were generated as we were trying to purchase tickets and did not authorize these two transactions. Another card, from BANCOLOMBIA, was used and another transaction for $[redacted],[redacted].81 in Colombian pesos was generated at 8:09 am on August 3rd using a credit card ending in [redacted]. Therefore, we request a refund and a prompt formal response from your company.

I am a Canadian citizen traveling back from Karachi, Pakistan to Canada on August 12, [redacted], with ticket number 2SBGOV or JustFly Booking Number: [redacted]-[redacted]-[redacted]. I inquired at the Emirates booking office in Karachi about a short layover in Seoul, Republic of Korea (ICN) on my way to Vancouver. Emirates informed me that my 1 hour and 50-minute layover might not be sufficient as I would need to go through immigration in Seoul before heading to Vancouver, potentially causing me to miss my flight. I seek guidance on this matter. Thank you, Rommel.

I made reservations with Just Fly for a trip to Oregon. The following day, Delta changed my seating arrangements. Initially, I had paid $39.80 for seat selection for all 4 flights. However, now I can only choose seats for 2 flights and have been charged $59.70, which is $20 more for 2 fewer selected seats. I have tried multiple times to contact them at [redacted], but I only encounter recordings. I am concerned about the situation and would like clarification on e-ticket details, baggage payment, and the necessity of Travel Insurance when I already have Cancellation Protection. I hope to receive a response via email as soon as possible as I am feeling frustrated with the lack of human assistance.

JustFly Booking Number: [redacted]-[redacted]-[redacted] Turkish Airlines confirmation Number: SD4FM7 I needed to change my flights by a week and paid the $75 CAD charge without issue. I accidentally selected a flight with a 16-hour layover due to several confusing options. Once I realized this mistake upon receiving the itinerary, I promptly corrected it by changing to a flight with shorter layovers as originally intended. I was charged an additional $75 for this change. Could you please process a refund for the second $75 charge since it was an error on my part, as the screens were not very clear to me.

I am Luigi F., and my wife, Beiling J., received an email from Turkish Airlines stating that our flight to Bari, Italy on December 7th has been canceled. The JustFly booking number is [redacted]-[redacted]-[redacted], and the Turkish Airlines confirmation number is VA7UUK. We have not been able to reach anyone for assistance. Thank you.

I booked a one-way flight for my boyfriend and myself to Phoenix on the 26th with Spirit, and we have a return flight on Frontier on the 31st. Unfortunately, we both tested positive for Covid-19. Frontier processed our refund without any issues, but Spirit is unable to refund the original credit card as I am unsure which card was used for the booking. I am willing to resolve this but need assistance locating the correct card information. Please contact me at [redacted] to guide me through the process. I am eager to sort this out without incurring additional charges and disruptions to work, affecting my family. My name is Cheyenne L. and the reservation number provided is [redacted]. Thank you for your understanding and prompt assistance.

I purchased 2 tickets on August 28th for Elisa Maria Mendoza Nuñez and Carlos Rigoberto Fajardo Ponce for a total of $[redacted]. The payment was charged twice to my debit card, once by Spirit and once by Justfly. I have already contacted Spirit and was informed I would receive a refund of $[redacted] and Justfly $[redacted].84. However, I am still missing $[redacted] from Justfly based on the pending hold on my bank account. I am requesting a refund for that amount. My flight code is FGQBKT and my booking number is [redacted]62. Thank you.

I booked a flight from Toronto to Cebu with EVA Airways on May 13. Unfortunately, the flight was canceled by EVA, and they advised me to contact Just Fly for a refund. I reached out to Just Fly the same day as the cancellation, and they confirmed that my refund request was successfully processed. They mentioned that it would take 18 weeks for the refund to be credited back to my account. Despite multiple follow-up calls, even as recently as last August, I was informed that the refund was still pending within the 18-week timeframe. However, upon checking the status recently, it now shows as rejected. This situation is extremely frustrating! I insist on receiving my refund as agreed upon by EVA Air through Just Fly. I have been in contact numerous times with Just Fly, and they assured me that the refund was approved and being processed. I am very upset by this unexpected turn of events. I will be escalating my concerns to consumer protection agencies and the aviation industry if my hard-earned money is not refunded promptly.

Hello, I am writing in reference to Reservation # [redacted]-[redacted]-[redacted]. My trip had to be canceled because of the COVID situation and the quarantine regulations in New Zealand at the time of the scheduled flight, making travel impossible. Despite several assurances from your staff, I have yet to receive the promised refund. I was informed by Air New Zealand that they agreed to the refund. I kindly request you to process the refund promptly. Your cooperation in this matter during these challenging times is greatly appreciated. Thank you, A. Barton

I recently discovered another re-booking option that was not clearly explained, leaving me feeling frustrated with my insurance purchase. I am unable to locate the charge for my flight, assuming it hasn't processed yet. Currently without income, the added stress of potential payment issues is concerning. Despite trying to cancel since September 7th, I am uncertain if it will affect my upcoming flights on the 25th and 30th. Following my mother's passing, I urgently booked a flight through Justfly to visit my 83-year-old father before it's too late. I opted for cancellation insurance, believing I understood the terms, which turned out to be misleading upon further inspection. The lack of coverage for job loss, despite it being included in the sales pitch, was disappointing. Despite submitting my mother's death certificate and proof of job loss, the claim was denied, leading to immense emotional strain. Dealing with grief, job loss, and family conflicts has made this situation even more challenging. The lack of compassion in these circumstances, especially during the ongoing pandemic, has been disheartening. I hope sharing my experience will encourage a shift towards a more empathetic approach within the business to benefit both customers and the company's reputation. Moving forward, I will seek travel services from a more reputable and customer-oriented platform.

Hello, My name is Lute Manumanu. I booked 2 flights for myself and my parents with Justfly last year. Due to the pandemic, our flights were canceled. I submitted a refund request on August 22, [redacted], which was accepted, stating a processing time of 18 weeks. However, it has been over a year and we have not received the refund. Despite multiple attempts to contact customer service, I have been unable to speak with a representative. We were also charged a $50 fee per passenger, totaling $[redacted]. I spoke with customer service rep Carla on May 28, [redacted], who informed me the refund is still being processed. We are simply seeking our refund and are puzzled by the continued delay. It feels as though they may be intentionally delaying the refund until after December 31, [redacted], the credit travel deadline. If not resolved, I may have to involve my lawyer. Your prompt attention to this matter is appreciated. Reference Numbers: [redacted]-[redacted]-[redacted] [redacted]-[redacted]-[redacted] For further communication, please reach me at [redacted] or [redacted]. Thank you, Lute Manumanu

Subject: Refund Request for Cancelled Just Fly Reservation (Booking #[redacted]-[redacted]-[redacted]) I recently canceled my Just Fly reservation within the 24-hour window for a full refund totaling $[redacted].83, including the seat request fee and cancellation protection. I kindly request a refund for the seat reservation fee as well. Your prompt assistance is greatly appreciated. Thank you, C. Loffredo

I had a flight booked to leave for Cancun on March 1st, [redacted]. The Canadian government canceled all flights starting on January 31, [redacted]. I booked through JustFly. The first leg of our flight was with WestJet, and they refunded our money in June [redacted]. The second leg was a return flight with Sunwing. When I contacted Sunwing, they stated that they refunded the money to JustFly, and JustFly was supposed to refund me. I have spoken to 5 different representatives at JustFly, and 4 of them mentioned that I am on a list for a refund. The most recent representative informed me that I was refunded on February 3rd. Despite checking with my bank and Visa, I have found no evidence of the refund. The remaining amount for the last leg is $[redacted]. While it is not a significant sum, my family worked hard to save for this holiday, and it is frustrating that a refund has not been issued promptly, as WestJet did. Any assistance with this matter would be greatly appreciated.

I believe my flight ID is 19[redacted], which I think is my reservation number. I've been trying to cancel today's flight to Europe due to medical reasons. However, your automated service is not allowing me to cancel and keeps redirecting me. I attempted to call but couldn't reach anyone to assist with canceling my reservation for the 2 p.m. flight today.