JetBlue Customer Service Issues

Last week, my flight was delayed by six hours, and I received credit in the travel bank as compensation. Unfortunately, I missed the 48-hour window to claim it as the link expired. I am now seeking guidance on how I can access the credit since the link expired. Additionally, I would like to utilize the credit to change my upcoming flights. My previous flight experience was less than ideal, so having a smoother experience this time would greatly improve my satisfaction.

Subject: Request for Refund Due to Flight Cancellations Regarding the unfortunate circumstances surrounding our canceled flights on July 10, and July 11, [redacted], from Portland, Maine to JFK New York due to my husband's health issues, I am reaching out for assistance in resolving the situation. During the initial cancellation on July 10th, the support from JetBlue employees was appreciated. However, the subsequent booking for a Sunday flight through what we later learned was FareoBuddy under the impression of dealing with JetBlue, led to further complications. Despite our attempts to cancel the Sunday flight, the long waiting times on the phone caused additional distress. Our decision to travel by bus to New York on July 12th was taken to ensure my husband’s well-being, resulting in unused flight tickets and an unexpected charge on our JetBlue credit card. The total charge of $1,[redacted].82 from JetBlue and TRAVEL UNRAVEL seems to be connected to FareoBuddy. We are hopeful that JetBlue can investigate this matter promptly and consider a potential reimbursement. Thank you for your attention to this matter. Margaretha Jones-Eggenberger

I booked a flight with Jetblue due to a family death. Unfortunately, Jetblue canceled my flight because the plane broke down and they didn't have a replacement. My nephew and I were left stranded at the airport for hours. I was supposed to receive a voucher or free tickets, but I haven't heard anything from Jetblue. My confirmation numbers were VCBBLN and AHBBXQ on 7/23/21. I am extremely upset and disappointed by Jetblue's lack of communication and assistance. I am seeking compensation for the inconvenience and stress this situation has caused me and my family.

Good evening. I am Wellesley Johnson. I had a flight booked from FLL to MBJ on July 19, [redacted] for July 28, [redacted], costing $[redacted].20 with booking number/ID (EMXHPI). I got my COVID test on July 26 at 12:50 pm, within the 72-hour requirement, but didn't receive results until after 1 pm on the 28th due to delays at the clinic. Despite being checked in and having paid for 2 checked bags costing $80, I couldn't make it to the airport on time due to living an hour away plus traffic. I spent close to 4 hours on hold with JetBlue, unable to cancel or change my itinerary. Consequently, I missed my flight and had to rebook for July 29, incurring almost $[redacted] in losses, totaling over $[redacted]. I seek reimbursement due to the circumstances beyond my control, as travel funds won't be useful for future trips. I look forward to your response. Have a good day/night.

I arrived in Orlando on June 30th and encountered significant issues with my JetBlue flights. Initially, upon arrival at the airport, the lines were incredibly long which caused me to miss my flight and wait 8 hours for a new one. On my return trip, my flight was canceled last minute due to lack of JetBlue staff available to fly the plane. With no same-day alternatives from JetBlue, my family of 6, including 3 children, had to pay $[redacted].22 for a hotel when vouchers were not accepted. Additionally, our rebooked flight landed in Westchester instead of JFK, forcing us to rent a car for $[redacted] to reach our vehicle. Despite numerous attempts, I have struggled to reach JetBlue's customer service for assistance and now face a [redacted]-minute wait time on hold. I am seeking refunds for the hotel and car rental expenses incurred. My name is Peggi Reilly.

Dear JetBlue, I am writing to express my dissatisfaction regarding the return JetBlue Flight #[redacted] from Orlando, FL (MCO) to Boston, MA (BOS) on Wednesday, July 28, [redacted]. The original departure time from Orlando, FL was changed from 11:36 AM to 12:30 PM, and then experienced two additional delays, resulting in final boarding around 1:15 PM. Unfortunately, takeoff was further delayed due to inclement weather, eventually happening close to 3 PM. Upon nearing Boston, the pilot announced a diversion to New York, JFK, due to low fuel, around 6 PM. After spending more time grounded, we departed close to 8 PM and finally reached Boston around 9:30 PM. This extended flight time of 10 hours caused significant stress for my family after what was meant to be a relaxing trip. The increased flight duration also impacted my need to retake medication for a health issue. I believe a refund should be considered for the inconvenience experienced on this flight to Boston. Thank you, Mrs. Debbie Chan

Dear Mr. David Neeleman, I am extremely disappointed with my recent experience with your company. I am Adrian Sandi, a first-time customer who had to cancel my flight twice and is now struggling to receive a refund. My flight, initially scheduled for July 5th, [redacted], was abruptly canceled due to a lack of a pilot after hours of waiting. I faced financial difficulties as I had urgent bills to cover and was left stranded at the airport without assistance for food and lodging. Unfortunately, the same situation occurred on July 7th with no support provided during both cancellations. I borrowed money for accommodation and food expenses as the $[redacted].00 USD travel credit in my JetBlue wallet was inadequate. The incurred cost of $[redacted].58 USD may seem trivial to you, but for someone living paycheck to paycheck, it is significant. Subsequently, I encountered further issues upon arrival in Costa Rica due to flight registration problems. I kindly request a refund to my credit/debit card or PayPal within five business days. Failure to do so may result in seeking assistance from relevant consumer protection agencies and social media platforms. I urge you to address this matter promptly. Please feel free to contact me if further details are required. Sincerely, Adrian Sandi M.

My husband and I have a flight booked to Cancun on 8/15. When we made the reservation, we were aware that we would be fully vaccinated before our trip, so we were not concerned. However, we have now become aware that Cancun is experiencing a surge in cases of the Delta variant of Covid-19, and we have learned that vaccinated individuals are also contracting this variant and falling ill. Given these recent developments and considering that we are both over 65, we are interested in exploring the possibility of receiving a refund for our trip.

I am a frequent flier and my name is MARY GORDON. My frequent flier number is [redacted]. I had a reservation for a flight from June 17th to June 21st with confirmation code RMUMWV. Unfortunately, I had to cancel due to a family death and had to depart earlier than planned. I canceled on June 12th, several days before the scheduled departure. However, I have only received two partial refunds of $45.00 each instead of the full amount of $[redacted].80 I paid for my trip. I expect the entire cost to be refunded to my credit card promptly, or I will dispute the charge. I have tried contacting JetBlue by phone without success due to high call volumes. My spouse and I used to fly frequently but haven't been able to due to COVID-19 restrictions. I am missing $[redacted].80 from my original purchase, and a travel bank credit is unacceptable. If there are further issues, I request a supervisor to contact me. Thank you for your attention to this matter.

On October 17, [redacted], I had an awful experience at JFK Airport with JetBlue. During a 7-hour layover coming from an AirFrance trip, my flight got cancelled after 3 hours. To make matters worse, the rescheduled flight wasn't until two days later! The line to rebook was incredibly long. I ended up renting a car for $[redacted] to drive to Rochester, NY, where I needed to pick up my kids. Retrieving my checked bag took 90 minutes, despite my polite requests. After multiple attempts, my bag only appeared after I expressed my frustration. The whole ordeal left me stressed before facing a 5.5-hour drive. As a dedicated JetBlue customer with a Trueblue number: [redacted], I fly with them frequently but was disappointed by this experience.

Regarding: July 14, [redacted], Flight [redacted] from Buffalo to LAX My flight was initially scheduled for 6:00 pm on July 13 but got canceled because the pilot exceeded their allowed working hours. The service from your customer agents, especially Silvia K., was unpleasant and slow. The compensation of $[redacted] per person was insufficient as I faced additional losses with my rental car and Airbnb bookings which were non-refundable. My main concern is that upon rescheduling, limited seats were available, and I had to pay $86 to secure adjacent seats, 1A, 1B, and 1C, for myself and my teenage children. I request a refund for these seats since I wouldn't have needed to purchase them if the original flight hadn't been canceled. I attempted to call about this matter but the estimated hold time was unreasonably long, around [redacted] minutes. Kindly assist me in resolving these issues. True Blue member: TrueBlue #[redacted]

I would like a refund for my recent flight to PR. We arrived at the baggage check-in with 10 minutes to spare before the 45-minute cut-off time. The Jet Blue representative assisting us informed us that we were fortunate to arrive on time because just a few minutes later would have been too late. As she was processing our bags, her supervisor inquired if there were PR travelers in line. Our representative confirmed, and the supervisor stated it was too late to check in. Despite our bags being processed, she asked us to retrieve them, mentioning the lengthy security line as a reason for not completing the check-in. I offered to address the security line concern myself by requesting to skip ahead if she finished processing our bags. It was frustrating to be told we missed our flight with over 45 minutes remaining, especially when the check-in process was already in progress. The supervisor's decision to halt the process due to the security line delay seemed unjust and unreasonable.

I flew from JFK New York to Kingston, JA on July 19, [redacted], on JetBlue flight B6 [redacted]. At check-in, I handed the JetBlue attendant my passport, which was in a case with my green card. She removed the passports from the case (old and new)... After she helped me, she returned the passports in the older case. I'm unsure if the green card was left in the case or if it was kept by mistake. I didn't realize it was missing until I checked in at the counter to come back to the US and the agent asked for my travel document. I need to know if a green card under the name Donnette Mmere was given to the JetBlue lost and found office. Please consider that it might have also dropped during the flight, so I'm inquiring if this item was returned to your office.

I signed up with GetHuman and was promised a call within a minute, which I haven't received even after 15 minutes. I tried calling JetBlue, but the estimated wait time was 3 hours, so I hung up after 20 minutes. My JetBlue flight [redacted] from SFO was scheduled to depart at 11:59 pm, but it has been continuously delayed, now set for 2:14 am and the total flight time increased from 5 1/2 hours to 27 hours and 33 minutes. JetBlue's website mentions no fees for flights delayed over 2 hours but doesn't provide instructions on how to change the flight without additional charges. I am frustrated by JetBlue's service and puzzled by GetHuman's lack of response. I am seeking a refund and assistance.

I have regularly bought an additional seat for myself when flying, as I require more space due to being a larger woman. When traveling with my husband, we make sure to have an extra seat between us. Recently, when booking an extra seat through another airline's reservation line, I noticed that there were two fees, the US passenger fee and the September 11 security fee, that were not applied to my ticket unlike my usual experience with JetBlue. JetBlue has consistently charged me the full seat price without deducting these fees for the extra seats. I believe I should receive a credit from JetBlue for each extra seat I have purchased over the years, which adds up to quite a few.

I purchased a total of 10 tickets for my upcoming birthday trip in November, costing almost $5,[redacted]. Initially, I booked 7 tickets, and when trying to book the remaining 3, I had to change one of the return flights to a 6pm flight with a layover. I opted for a 9:35pm flight to gain an extra day, but now received an email that the first 7 passengers were moved to a 3pm direct flight, contrary to my preference for a nighttime flight. I'm disappointed by the lack of communication and the extra cost I incurred for the desired flight time change. As a devoted Jetblue customer who solely travels with this airline, I believe I deserve either a credit or a partial refund for the inconvenience and unexpected change.

I have photographic evidence of what occurred on Flight [redacted] departing from FLL to PVD at 9:25pm. The passenger in seat 13D had his mask below his nose upon boarding. Despite cleaning my area with wipes (a practice I've adhered to before Covid), he grunted at me. I then moved to an empty seat, 13F. Throughout the flight, he failed to put his mask back on despite crew members passing by multiple times without addressing the issue. When I informed him of the FAA mask requirement, he ignored me. I tried to get the crew's attention, but they ignored me as well. Upon deboarding, the passenger did not wear his mask and was not confronted by any staff members. I reported the incident to a staff member at the gate, who confirmed they saw it too. Despite your advertised policy of removing non-compliant passengers, this was not enforced in this case. It is disappointing and unacceptable.

In the past 48 hours, my flight has been cancelled three times. Each time, I rescheduled, but the last time I was charged for the change when the flight was cancelled. The hold time on the phone is over 8 hours. Despite calling Orbitz 7 times, I kept getting disconnected. They informed me that I had to pay to change my flight even though it was cancelled by the airline. This level of unprofessional service is unacceptable. I am seeking a refund for the fees I had to pay to reschedule my flight due to the multiple cancellations. It is unjust to charge passengers to rebook when it is the airline that cancelled the flight. Currently, my children have flights booked with the same airline, and I have another trip booked as well. Unfortunately, my kids' flight was also cancelled, and I have been told it will take 3 months to receive a refund for those tickets.

Good afternoon! I need your assistance with receiving a refund of US $[redacted].00 to my credit card. I bought an airline ticket for my daughter, A.O., in late [redacted] to travel in April [redacted]. Due to COVID-19 airport closures, the flight was canceled, and I received a credit of: [redacted] points $[redacted].25 Travel Bank Credit TrueBlue #[redacted] The email linked to the account is [redacted] Because of the pandemic, job loss, and the death of a family member due to COVID-19 whom I was planning to visit, I kindly request a refund to the original payment method - whether through a check, transfer, or another method of your choice. I am unable to travel under the current circumstances. I appreciate your cooperation and assistance in advance. M.S.

Good afternoon, I urgently request your assistance. In [redacted], I purchased an airline ticket for my daughter, A.M. Ortiz, who was supposed to travel in April [redacted]. Due to the pandemic, airports were closed, preventing the trip. You issued her a credit of [redacted] points and a $[redacted].25 Travel Bank credit with TrueBlue #[redacted]. I now urgently need the money refunded as I have been unemployed for several months due to the pandemic. The company I worked for went bankrupt and had to close. The place where my daughter was going to stay was with a relative who is in a worse situation than mine as my sister-in-law passed away, and we are not financially able to travel. I had not made a claim earlier because I intended to use the ticket when things improved, but given the circumstances, this will be impossible. Thank you in advance for your help, and I would appreciate it if you could credit my card, transfer the money, issue a check, or choose the most suitable option promptly as this money will help me pay two months' overdue rent and other commitments.