JetBlue Customer Service Issues

I need help with my flights. Originally, I had a non-stop flight from PBI to LAX on September 14th and another non-stop flight from LAX to PBI on September 21st. However, on June 15th, I received a message stating that both my mint flight and regular flight with an upgraded seat were changed to connect in New York, which I found unacceptable. After reaching a compromise, I agreed to fly out of and back into Ft. Lauderdale on the return journey. The flights were switched, giving me a mint flight from Ft. Lauderdale to LAX on flight [redacted] and from LAX to FLL on flight [redacted] on September 21st. Oddly, yesterday I received an email stating that the September 21 flight was changing back to connecting in New York, which contradicted the previous changes. When I checked my JetBlue account, the home page displays the flights to and from Fort Lauderdale as agreed upon last month. However, when I attempted to manage the return flight, it showed I was flying from LAX to PBI with a layover in NYC, with no mention of the non-stop flight to FLL as shown on the home page. I urgently need this discrepancy to be corrected.

I made a flight booking to Jamaica in early May [redacted] for July 18, [redacted]. Unfortunately, my passport got lost, so I had to wait for the 72-hour rule from the national passport agency. They couldn't offer any appointments within the timeframe needed, so I was advised to reschedule my flight to July 20. I thought my carry-on bags would still be accepted since JetBlue could verify the original flight details and the circumstances. Considering the extra fees paid, I hope JetBlue can make an exception for me and my children to bring our carry-on bags on the new flight. This is an urgent international matter as my father is undergoing surgery in another country, and I need to be by his side. The new flight is scheduled for July 20, [redacted], at 3:30 pm under flight number QXZOQF. Kindly contact me promptly at [redacted]. Thank you.

On 7/9/21, my flight to Puerto Rico was delayed for hours, causing discomfort and a missed car rental deadline. Then today, 7/18, my flight is delayed again, leading to additional expenses for snacks and dinner. The details are Flight # [redacted] from JFK to SJU and Flight # [redacted] from SJU to JFK.

My spouse Evelyn M. and I, Frankie M. Sr, had a scheduled flight from LGA to TPA on Jet Blue Flight [redacted] for Saturday, July 17, [redacted], at 4 p.m. Unfortunately, our flight was continuously delayed, and we did not depart from LGA until 1:25 a.m. on Sunday morning. The situation at the Jet Blue Terminal was chaotic, and we did not reach our home in Spring Hill, Florida, until nearly 5:45 a.m. This was indeed one of our most distressing travel ordeals. As per Jet Blue's Bill of Rights, we are entitled to a $[redacted] credit each. However, we only received $[redacted] each from Jet Blue. We simply wish to receive what your Bill of Rights clearly states we are entitled to.

I would like to request a refund for my recent trip. The experience was terrible and caused me a lot of stress. Initially, we faced confusion at the airport as we discovered our flight was with American Airlines, not JetBlue as indicated on our ticket. We had to rush to catch our flight after this unexpected revelation. Upon returning, we faced more issues with check-in and were later informed JetBlue had canceled our flight without notification. The lack of communication and confusion between airlines has been frustrating. I believe a refund is necessary given the ordeal we went through, rather than the flight credits originally offered.

Our flight got diverted from Newark to JFK in New York. During the bus ride from JFK to Newark Airport, the baggage door of the bus suddenly opened, causing my bag to fall out onto the busy highway. This incident happened with a bus operated by Quick Transit Management LLC in Fairview, New Jersey, also known as "Tamier Rides". I reported the loss to them last night at around 9PM when we arrived at Newark International Airport. They have been unhelpful, claiming they need to contact their client, Jet Blue. It's alarming that their buses have safety issues leading to such incidents. The bag, which I carried onto the flight, is worth approximately $1,[redacted]. Luckily, my laptop was not inside. I have a detailed list of the lost items. Any guidance on how to proceed would be greatly appreciated. Thank you, Patrick H. Dutch

I had a flight from Nantucket, MA on Tuesday, July 8th that was significantly delayed due to a broken lavatory. Unfortunately, the situation was poorly handled and I was disappointed by the lack of communication and support from JetBlue. While waiting at the gate, there was only one agent who didn't provide clear information on the delay. Additionally, another JetBlue flight to JFK was given boarding priority over my LGA flight, causing confusion. Although passengers were allowed to switch to the JFK flight, that wasn't an option for me. I had to reschedule for the next day, incurring extra costs for transportation and accommodation for another night. It was frustrating to wait over 2 hours for confirmation that our flight wouldn't depart that day and never receive an explanation from JetBlue. It would be greatly appreciated if I could receive flight credit for this inconvenience. Thank you.

I spent all day yesterday trying to reach 1-[redacted] but was informed about maintenance. Currently, I've been waiting for more than 2 1/2 hours on hold at [redacted]. As a disabled senior, Jet Blue has already changed my flight twice, and I now must quickly modify a leg of my trip under confirmation # EUBUCF. Jet Blue advised me via email that any alterations must be done promptly to secure my entire itinerary. Due to my disability, I require assistance with this flight adjustment. Please contact me at 1-[redacted] as soon as possible, as I cannot receive texts at that number. Thank you.

On Sunday, July 18, [redacted], my family and I were scheduled to board JetBlue Flight [redacted] departing from LaGuardia Airport. The flight, originally set to depart at 6:48 AM and arrive in Ft. Lauderdale at 9:50 AM, led to us waiting at the airport for an extended 8 hours due to multiple departure time changes caused by waiting for two additional flight attendants to arrive. The flight attendants arrived around 11:30 AM, and the rescheduled departure was set for 1:00 PM. This delay caused us to miss our cruise departure from Miami at 4:00 PM, resulting in the cancellation of our much-anticipated vacation. Despite our loyalty to JetBlue as our preferred airline, the disorganization and lack of contingency plans for staffing issues have left us questioning the airline's reliability. This experience was particularly distressing for my daughter, who suffers from anxiety and was looking forward to the vacation that was disrupted. We explored other flight options, including departing from JFK, but unfortunately, no alternatives were available. Sadly, JetBlue's delay has had a significant negative impact on our cruise vacation.

On July 18, [redacted], my husband, young daughter, and I arrived at the airport at 6 p.m. for our departure from Orlando to JFK New York for flight #[redacted] with confirmation VEWTCX. Boarding was scheduled for 8:54 p.m., but it was canceled twice, and we finally boarded at 3:00 a.m. Due to JetBlue's delays, my diabetic husband, young daughter, and I had to sleep on the floor. We also incurred an additional day of long-term parking charges at JFK. As a result, both my husband and I lost a day of work. I am requesting compensation for the lost wages and parking fees. Please contact us via email using my husband's email, [redacted], which was used for ticket purchase, or contact me at [redacted] I have tried to resolve this matter through GetHuman, and despite them promising a callback at [redacted], no one has contacted me. Please email us with a better solution. The names of the passengers are as follows: Flight #[redacted] Confirmation: VEWTCX 1) Alexander Ruiz 2) Alanie Ruiz 3) Alexandria Mendez

I received an email from JetBlue informing me of changes to my flight schedule, leading to a missed connection on my trip from Richmond, VA to Nantucket via Boston. I was given the option to change my travel dates or routes, or to request a refund. Upon selecting a refund, I discovered that the new flight had conflicting departure times, prompting me to cancel. Unfortunately, when trying to process the refund, I received an error message during payment. Contacting customer service has been challenging due to long wait times, and the closest airport is 90 miles away. Your help in resolving this issue would be greatly appreciated. - Thomas Wallace. [redacted].

I need to express my extreme frustration with the service provided by your airline's customer support line. The wait times are shockingly long, ranging from 3 to 8 hours just to speak with a representative. I recently booked a flight and applied for a new JetBlue card with the promise of a $[redacted] rebate. However, I was informed by Barclay that I need to contact your company for assistance. This runaround is completely unacceptable. The last four digits of my card are [redacted]. If this issue is not resolved promptly, I am prepared to cancel the card and cease flying with JetBlue altogether. In my attempts to reach someone, I was transferred to a supposed "Special" JetBlue department that never picked up the call. To add insult to injury, I tried emailing [redacted] only to receive an automatic response stating that the email address is invalid. This lack of communication is deeply disappointing.

I had to cancel my itinerary with confirmation number JWZQIO, but I did not receive any travel credit for it. I need to book a new itinerary, but I am unable to do so without the credit. Your assistance would be greatly appreciated. Thank you.

I flew on Flight [redacted] departing from FCA (Kalispell, MT) to LGA (NY, NY) on 7/17/21. The original departure time was 1:55pm but was delayed multiple times and eventually had to turn around due to the pilot surpassing the permitted flight hours for the day. We were rescheduled for the following day at 8:30 am. Due to a local music festival, all hotels were fully booked, and we were not allowed to stay in the terminal overnight. Despite initial restrictions, the situation changed, allowing us to stay in the terminal with law enforcement presence. However, all food options were closed. I managed to secure the last hotel room outside the airport. The next day, our flight was repeatedly delayed without any food assistance provided. It was a challenging 25.5-hour ordeal for [redacted]-[redacted] passengers without access to food in a region with differing views on vaccines and masks. I am seeking reimbursement for the flight, meals, taxis, and hotel expenses incurred during this experience on 7/17/21.

I was on Flight [redacted] on July 17, [redacted], from FCA (Kalispell, MT) to LGA (New York, NY). Originally scheduled for 1:55 pm, the flight was delayed to 3:40 pm, then to 4:00 pm. We were on the plane, waiting on the tarmac for about 30 minutes when the pilot announced he had exceeded his daily flight hours and we had to return. The staff informed us no food or hotel accommodations would be provided, and our rescheduled flight was set for 8:30 am on July 18, [redacted]. Due to a local music festival, all hotels were full, and initially, we couldn't stay in the closed regional airport. After some time, we were allowed to stay under supervision. However, with limited food options, I managed to secure the last hotel room nearby. The next day's flight faced multiple delays, with no assistance provided by the airline. During the 25.5-hour wait, food was scarce, creating a challenging situation for the [redacted]-[redacted] passengers stranded in a small space at a Montana airport. I am seeking compensation for the flight, meals, taxis, and hotel expenses incurred.

I traveled from NY to FL for knee replacement surgery on July 27, [redacted]. I had booked a flight back to NY on August 19 with confirmation FOMNVH. However, my surgeon's office has since hired an additional PA who can see me for my 2-week follow-up a week earlier. This means I can return home to NY sooner. The flights for my husband, S.K., and myself, E.K., were paid using credit or points in my JetBlue Travel Bank from canceled flights last April. I would like to inquire if we can reschedule our return flights to NY for a week earlier without penalty since this change is due to a medical situation beyond my control.

I made a flight booking on July 14th for 4 passengers, and unfortunately, one of the names was spelled wrong. I have attempted to contact customer service by phone for three days straight, enduring wait times of over 3 hours each time. My flight is scheduled for Monday the 26th, and I am in urgent need of assistance. After waiting on hold for 1 hour and 20 minutes, I have still not been able to speak with a representative. I have been unable to find an alternative contact number for assistance. Additionally, I would like to add my middle name to the ticket, but I was told the names must match my passport exactly. I urgently require help to address these issues before my flight in 2 days. My contact number is [redacted], and my name is Hilda.

I want to give a big shoutout to the crew of my flight on July 24th at 3:25 pm (Flight #[redacted]). I accidentally left my phone in the terminal just 10 minutes before departure, and even though the gate was already closed, I couldn't go back for it without being denied reentry onto the plane. I made a quick decision to stay on board and leave my phone behind. A flight attendant asked me about my phone's location, and a fellow passenger called it to help find it in the terminal. Incredibly, within 5 minutes, the flight attendant brought back my phone and charger. Their swift and helpful actions saved me a lot of trouble. The crew's excellent service on Jet Blue deserves recognition. Customer service like this is truly appreciated. Thank you so much!

Good afternoon, I am reaching out to request a complaint regarding a flight to Puerto Rico. Flight number [redacted] on 07/24/[redacted] departing at 7:56 a.m. I went to Las Américas International Airport to catch the flight. I was asked for an antigen test even though I only presented a vaccine certificate, so I purchased the test for $37 and it came back negative. After going through several checks and reaching the luggage check-in, I was denied boarding to Puerto Rico due to the entry regulations for European citizens. The airline never informed me that travelers from Europe needed to quarantine for 14 days in a non-EU country before entering the US, not during the flight purchase, check-in, or even after I had taken an antigen test where they had previously reviewed my passport information and approved my ESTA document. This situation caused me to miss the flight and incur expenses for an antigen test that I won't be able to reuse, as well as $74 for changing the flight date. Furthermore, I requested a flight date change for after the 14-day quarantine, but they added extra days. I arrived from Spain to the Dominican Republic on 07/14/[redacted], and the earliest date they provided me was 07/30/[redacted], totaling 17 days. My current stay in the Dominican Republic has incurred many expenses as I had already paid for accommodation in San Juan and now also in Santo Domingo while I wait to finish the quarantine and the additional days. Additionally, today, I stayed at the airport from early morning until 4 p.m. seeking a solution and a new place to stay. The experience with this company has been very unpleasant, causing unnecessary high expenses and new problems affecting my vacation. Therefore, I request a refund or financial assistance for the inconveniences caused, such as payment for an extra bag on the return flight from Puerto Rico to the Dominican Republic, and a refund for the antigen test I took. Also, I request a change in the departure date from Santo Domingo to San Juan that aligns with the quarantine measures, with this date being the earliest after the 14-day quarantine period. Best regards, Raquel

I recently had a negative experience with an agent while trying to secure seats next to my fiancé. The agent's demeanor was unpleasant and she was unhelpful. Despite my anxiety, I explained my discomfort with sitting in the emergency exit row and just wanted to be seated together. However, the agent was dismissive and mentioned we wouldn't be seated together. When I inquired again, she suggested we could pay for a seat that she had initially offered for free. The interaction left me feeling uneasy due to her rude attitude, particularly after she ignored my morning greeting. The situation made me anxious because I only had the options of the emergency exit row or being separated from my fiancé.