JetBlue Customer Service Issues

Good afternoon, I urgently request your assistance. In [redacted], I purchased an airline ticket for my daughter to travel in April [redacted]. Due to the pandemic, airports were closed, preventing the trip. You provided a credit of [redacted] points and $[redacted].25 in Travel Bank credit under TrueBlue #[redacted]. I now need the money refunded urgently due to being unemployed for several months because of the pandemic. The company I worked for went bankrupt, and I am in a dire financial situation. Additionally, my daughter's lodging plans with a family member fell through as they are facing hardships after the passing of my sister-in-law. We lack the funds to travel. I had not claimed a refund earlier hoping for a better situation, but given the current circumstances, it is not feasible. Thank you in advance for your assistance. I would appreciate a prompt refund to my card or via transfer or check, whichever is deemed most suitable, as this money will help me pay two months' overdue rent and other obligations.

Hello, I recently made a booking for a two-flight journey with Confirmation Code SRDIIO. One of the flights, LAX to LAS, had its time changed by JetBlue. Following their instructions, I reached out on 4/18 to cancel for a refund, which I was assured would be processed in 3-5 days. However, upon checking, I discovered the cancellation and refund were never executed. When trying to contact them again, I encountered a lengthy 5-hour wait time on the phone. I attempted to cancel online but was only offered a refund in travel credit which has since expired ($[redacted].10). Had I known about this outcome beforehand, I would have opted to change the flight rather than cancel. Since a flight time change typically allows for a refund, I am seeking assistance in obtaining a credit of $[redacted].10 or exploring alternative solutions. Although the first leg of my journey remains unaffected, I am hesitant to make changes without guidance. Could you please assist in reviewing the BOS to LAX flight for cancellation procedures and refund processing? Thank you for your help. Sincerely, Andrew.

I am reaching out because we have been unable to speak to anyone over the phone despite waiting for hours, and this situation is urgent for my daughter's health. My daughter arrived in Dallas on a JetBlue flight on Monday, but her luggage, which contains vital medication for her chronic illness, is missing. JetBlue informed her on Tuesday that the bag would be delivered, but it never arrived. The same thing happened on Wednesday morning. We have been attempting to contact JetBlue for hours without success. This ordeal has caused my daughter to miss two days of her vacation, left her without any clothes, and more importantly, without the necessary medication. It is challenging to replace the medication as the prescriptions have already been filled. We need immediate assistance. Please reach out to us promptly. Thank you.

My wife and I missed our flight to Puerto Plata, Dominican Republic on Tuesday, August 3 due to police action that closed Terminal 05. We were left in the street with the explanation that the terminal was closed because of a bomb threat. We couldn't reach JetBlue until... Our flight was [redacted] and our ticket codes are: DFAIBI for Jorge Espinoza and for my wife, Delia Espinoza, the code is DTCJAF. Due to poor communication, we had to buy new tickets to travel the next day to Puerto Plata. We are requesting to transfer the value of our tickets to our credit bank for future use. Please assist the customer, as I have been waiting for two hours to contact your personnel.

Looking for help regarding my upcoming trip from 8/17-8/21 to PBI from Bradley. Sharing last name/confirmation number: Billiel (MSJYXZ); Billiel (RONSOP) 2 concerns: 1. Recently got a JetBlue credit card with a $99 annual fee. Was informed by a representative that I would receive 1 free checked bag for each traveler's trip paid with my credit card. The RONSOP ticket does not include the free checked bag benefit. 2. Both travelers are part of the Veterans Advantage program (#LEAO[redacted]) offering a 5% discount, 2 free checked bags, and waiving the $25 telephone reservation fee. Issues: a. Facing long wait times to make reservations. Seeking advice. b. Wondering where to input this information when booking online. Appreciate any assistance to address these frustrating challenges. Regards, T. Billiel

I am dismayed that my reservation departing from LAS to BDL on the Friday after Thanksgiving at 12:00 PM was switched to a red-eye flight on Thanksgiving evening at 11:10 PM. My confirmation number is JNCBBK. I am frustrated that I cannot view the changes made to my seat assignments, and I suspect that my husband and I have been separated. Unfortunately, I encountered a [redacted]-minute wait time when contacting customer service. This situation is unacceptable, and I am left uncertain about the specifics of my flight until I am at the airport.

Hello, I flew out of New York (JFK) with my fiancée and have some feedback to share about our experience, hoping for reimbursement or compensation for our travel complications. Our flight to Portland, Oregon (PDX) on August 1st, [redacted], was challenging. Arriving at JFK, we faced obstacles with traffic cones directing incoming cars, causing congestion and confusion. Inside the terminal, there were issues with a lack of staff at the self-check kiosks for luggage, leading to long wait times. The airport seemed severely understaffed, making the reaccommodation process frustrating. Conflicting information about flight delays further complicated our experience. The next day, August 2nd, had its own set of challenges when returning for our rescheduled flight. I hope for a prompt response to this email as reaching a human by phone has proven difficult. Regards, Jon-Tyler Glennon

I recently changed a flight for my niece and ended up with the refund in the travel bank instead of being returned to my card. I tried to use the travel bank but found it challenging to process the purchase. After researching the issue, I attempted to contact customer service, but faced a [redacted]-minute wait time initially. Despite a callback option, it took 12 hours to receive a response. The email link provided by the representative did not work, and subsequent attempts to rebook online have been unsuccessful. With the flight approaching soon, I need assistance over the phone to guide me through the process. As a frequent traveler and business owner, I find the complexity of using the travel bank frustrating and would appreciate a step-by-step walkthrough to rebook the flight efficiently.

I reached out to you initially on July 6 without a record, but received an automatic email with case #[redacted]. My son's flight #[redacted] from BZN to JFK was supposed to land at 6:30 pm. However, the flight did not arrive on time, and the flight tracker was not updated for over 50 minutes. I tried calling but the wait time was [redacted] minutes, causing me great concern. I followed up with multiple emails and have yet to receive assistance. My son's flight got diverted to Atlantic City where passengers were left without much information. They eventually deplaned after waiting for hours. Due to the lack of clarity, my son took an Uber back to New York, incurring costs. I want to express my dissatisfaction with the poor communication and service during this difficult situation. Despite understanding the weather-related delays, better proactive handling would have been appreciated. I urge you to contact me to discuss these issues and hope for improvements in the future. This is my third attempt to reach out, and it has been more than 14 days since my initial email, surpassing your stated response time. Please address these issues promptly as promised, given the lengthy phone wait times.

I would like to request the cancellation of confirmation code UZEMGO for a purchase made on August 8, [redacted] due to a double booking issue on the Jet Blue app. I have successfully replaced it with confirmation code QBNJCZ for the same date. I kindly ask for a refund for the transaction with confirmation code UZEMGO. My name is Maria Isabel Santana, and my member number is [redacted]. Thank you.

On August 7th, I was charged three times for one extra bag by your agent at Ft. Lauderdale Airport. The agent initially used my Wells Fargo card to charge $[redacted] and claimed it didn't go through, then asked for another card. After swiping my second credit card and encountering the same issue, I provided it again, and the charge finally went through. However, my bank notified me of being charged three times for the same bag. Despite my pleas, the agent did not void the additional charges but advised me to dispute them with my card company. I am requesting a refund for the two extra charges of $[redacted] each, one to my Wells Fargo card and the other to my Emirates EBD Card. My booking reference is [redacted], and my name is Yohanna Al Hassan. I was traveling on August 7th from Ft. Lauderdale to JFK and then to Abu Dhabi on Etihad. Thank you for your assistance. Best, Yohanna

My flight was canceled, and after waiting in line for three hours, I was only put on a full waitlist for a different flight. I ended up spending over 9 hours at the airport before they rescheduled me for the following day. Without any money, a place to stay, or anyone to help me, I felt overwhelmed and ended up in tears. The airline gave me $16 for food and instructed me to book the cheapest hotel, promising a refund. I had to spend $40 on an Uber to get to the hotel and endured a night in subpar accommodations. Since my baggage was checked, I couldn't change clothes or access my personal items. This experience has left me deeply disappointed, and I won't be flying with this company again.

I made a booking through an external site and received a confirmation number. After canceling the initial flight, I rebooked using the travel credit. The new flight has the same confirmation number, but when attempting to manage it on the Jetblue website, I encountered an error. I require confirmation regarding the status of my new Jetblue flight to be able to manage it properly and add my frequent flyer number.

I recently booked flights for myself and my significant other for October 4th departing from Orlando, FL. My booking was made through the mobile app. Unfortunately, I encountered an issue where I couldn't enter the name of the second traveler and kept getting prompted if I was a musical instrument. Despite this, I managed to secure seats for both of us. I am concerned that we may not be seated together. The departure date is approaching, so I would appreciate any assistance with this matter. The confirmation code for Robert L. Johnson is GHVBIP for the flights on October 4th, [redacted], returning on October 10th, [redacted].

I have a reservation for two travelers from Boston to Ft. Lauderdale (round trip) on 2/1/22. I recently got a Jetblue credit card. Can I transfer the flight transaction from my Capitol One card to my new Jetblue card for convenience? Thank you for your help. Regards, JS

I would like to dispute a charge on my card. When I tried to book a flight online, I received an error message in bright red stating "error." I attempted to book the flight again but encountered the same issue. Without a confirmation code or any indication that my booking was successful, I assumed it failed due to the persistent red error message. Subsequently, I proceeded to book a flight with another company. To my surprise, I later discovered that the initial flight was indeed booked and charged to my card, despite never receiving a confirmation code. The error message persisted, causing me to believe the booking wasn't processed. I only realized the charge after booking another flight. I kindly request the cancellation of the erroneous booking and a credit for the charged amount. Thank you.

I had a red-eye flight from JAX to LAX, then headed to SFO. The flight was supposed to be 4 hours and 40 minutes, landing in SFO at 7 p.m. on July 31st. Unfortunately, the flight was delayed in JAX, causing me to miss my connecting flight at LAX. In addition to this, my wheelchair did not make it onto the flight, leaving me stranded at the airport. Elizabeth from JetBlue customer service assisted me, but the process was difficult. Despite efforts, delays and miscommunications ensued, leaving me without a room for the night and still missing my wheelchair. The JetBlue staff tried to make amends by offering a $[redacted] voucher for a future flight, but given the ordeal I experienced, it does not seem sufficient. I am also struggling to get information about my wheelchair from JetBlue. Your help in resolving this issue would be greatly appreciated. Thank you.

I experienced significant delays and missed my connecting flight from Jacksonville to LAX and then to SFO on July 31st. I was left without my wheelchair at LAX and had to wait for hours before getting any assistance. A helpful lady named Elizabeth tried to assist me in getting a hotel room voucher but was unable to do so. Despite her efforts, I didn't receive the help I needed and had to stay overnight at the airport. Elizabeth shared her food and tried to make me comfortable during the ordeal, but it was still a distressing experience. My husband had to drive a long way to pick me up and we had to spend money we couldn't spare on accommodations due to the flight delays. I am still waiting to receive my wheelchair and feel that I deserve more compensation for the inconvenience and distress caused by the entire situation. Please, I urgently need assistance in resolving this matter. Thank you.

Dear Customer Service Team, I am reaching out regarding our travel plans booked for the 24th of September [redacted] under reference QDPRCN. Originally scheduled for July [redacted], the trip was impacted by COVID-19 restrictions leading to a rescheduling. Our concerns are with the ongoing travel uncertainties between the UK and the USA, affecting our journey to Jamaica with connecting flights. While fully vaccinated, we await updates from the FCDO for further guidance. Additionally, we noted differences in luggage inclusion and the need for insurance, though we haven't received policy details via email yet. Our travel bank holds an expired voucher requiring an extension, and we seek clarity on the possibility of extending it along with our full travel wallet in light of persisting travel limitations. We understand the challenges faced by the travel industry and appreciate any assistance or guidance you can provide. Sincerely, Mr. and Mrs. P Harris

Hello, I have been unable to contact anyone through phone or the business messaging service, and my attempts to seek assistance via Twitter from JetBlue have gone unanswered. My flight with booking code MZIKER was canceled, and I am requesting a refund. The lack of communication has been a significant inconvenience and financial burden for this trip. Reaching the company for a refund has been difficult. I have had no communication regarding the cancellation, and there was no customer service representative available at the airport. It feels as though JetBlue is intentionally making it challenging to secure a refund. Kindly process the refund for the flight promptly. This level of customer service is unacceptable. Additionally, I am requesting a travel credit of at least $[redacted] as compensation for this inconvenience. Thank you.