JetBlue Customer Service Issues

On 8/17-8/21, I booked a JetBlue trip from BDL to PBI for Billiel MSJYXZ and Billiel RONSOP. I recently obtained a JetBlue credit card with a $99 annual fee for the benefit of 1 free checked bag per person's trip. However, RONSOP's ticket did not include the free checked bag. Both individuals are members of the Veterans Advantage program (*LEAO[redacted]0), allowing them a 5% discount, 2 free checked bags, and waiving the $25 telephone reservation fee. I have encountered issues as it's challenging to reach a representative for reservations. I am seeking advice on how to enter this information while booking online. Thank you in advance for any assistance in resolving these frustrations. Have a great day, Theresa Billiel.

My wife and I had a flight scheduled as flight # [redacted] from JFK to Fort Myers, Florida on July 22. Unfortunately, we received an email at 11:27 PM the night before, notifying us that the flight was canceled which was really disappointing. When we arrived at JFK airport, JetBlue redirected us to a flight to Jacksonville, Florida instead. Furthermore, my phone went missing while going through security at the JetBlue terminal, causing additional frustration. The security guard was unable to locate any footage of our belongings being scanned. Due to the changes, we lost our hotel and car rental reservations in Fort Myers and had to make new arrangements in Jacksonville. This unexpected turn of events cost us $[redacted] for a new phone and $[redacted] for the hotel and car rental deposits. The lack of support and communication from JetBlue has left us extremely disappointed, and we are still waiting for a response from them regarding the entire situation. Thank you, R. and M. Deck

Subject: Assistance Needed with Flight Change Hello, In May, I purchased a roundtrip ticket from Fort Lauderdale (FLL) to Philadelphia (PHL) for November 19-30, [redacted]. However, in July, JetBlue changed my outgoing flight to include a layover in Boston. Recently, I received an email stating that my return flight will also have a stop in Boston, with a departure time of 6:00 that is too early for me to reach the airport using Amtrak. I have been trying to change my flight on the website, but it freezes before I can complete the transaction. The website instructs me to call JetBlue, but the wait time is currently four hours, which I cannot accommodate. I have attempted to make the change multiple times online without success. I urgently need assistance to modify my flight to a different one, even if it means paying a higher price. Please reach out to me before the fare increases further. As a person on Social Security Disability dealing with Stage Four Cancer, I am financially limited and cannot afford the additional charges JetBlue is requesting. Thank you, G. Myerowitz

I mistakenly paid for my flight twice using Paypal Credit, and even though the transactions went through, I received an error message from JetBlue. Here are the transaction IDs from PayPal: 1. O-7PA36473GP557731E 2. O-4XP43463MY349143H Upon trying to book the flight, JetBlue's website displayed an error stating: "Sorry, your payment transaction was unsuccessful and your booking has automatically been cancelled." This is an urgent trip for me, and I urgently need to resolve this issue. Please reach out to me promptly at [redacted] or [redacted].

My flight #[redacted] from Orlando International Airport to Ronald Reagan Washington National Airport scheduled for 12:47 PM on Sunday, August 8, [redacted], was canceled at 9:30 AM that morning. The system automatically rebooked me on the same flight two days later, on August 10, although the flight was available the next day on August 9. According to the Jetblue contract of carriage, after a canceled flight, I should have been reaccommodated on the next available flight in the same class of service at no additional charge. After calling customer service and facing a [redacted]-minute wait time, I opted to change the flight online to August 9 to avoid the long wait. However, I was charged a $[redacted] fee for the fare difference and change fee. Upon arrival, the Jetblue ticket agent at Ronald Reagan Washington National Airport acknowledged the situation but couldn't process a refund. She assured me that customer service would handle the refund and documented the issue on my reservation (UHRJWY). Despite waiting over 2 hours on hold with customer service, I was only refunded $[redacted] out of the $[redacted] I had paid for the flight change. I insist on getting the remaining $[redacted] refunded.

I had a reservation for flight [redacted] from LAS to JFK on Wednesday, July 14th at 10:55 pm. Unfortunately, due to continuous delays, the flight was rescheduled to Thursday, July 15th at 12:30 pm, causing me to incur additional transportation costs. As a person with disabilities, enduring the long delays without assistance and arranging a costly taxi ride due to the late hour was very challenging. The unexpected expenses of $97.11 for the taxi ride have left me dissatisfied with Jet Blue's service. I trust that reimbursement for the taxi fare could help restore my confidence in your airline. I had initially chosen Jet Blue over Spirit Airlines because of its reputable service, but this experience has caused me to reconsider my decision. Thank you for your attention to this matter.

I experienced a flight delay on Sunday, August 8th flying out from San Juan, Puerto Rico at 8pm (confirmation# IDSEDR), lasting over 5 hours. I called customer service to try to switch my flight to Monday, August 9th, but the representative was unable to assist me. Despite available flights online, I was unable to make the change. After significant wait times totaling 6 hours, including time on hold, my flight was not rescheduled, leading me to book a new flight home. I am seeking a full refund for the replacement flight (confirmation# KLJQNN) in accordance with Jetblue's policy regarding flight delays over 5 hours, which allows for changes at no additional charge within 7 days, as well as compensation for the inconvenience caused by the delays.

I need to file a complaint regarding my recent travel experience. On Monday, August 8, I flew on JetBlue flight [redacted] from Santo Domingo to Newark airport. The flight was delayed for over 6 hours without any clear explanation. Originally booked for a direct flight, we were unexpectedly put on a connecting flight to Fort Lauderdale, resulting in a 9-hour journey. Despite the long flight, no blankets were offered, leaving my husband, two children, and me in discomfort. I received a $[redacted] credit via email, but I am seeking a full refund due to the inconveniences faced. The lack of communication from representatives and the confusion at the gate further added to the frustration. This experience with JetBlue has left me extremely dissatisfied.

On July 23rd, my family and I landed in Aruba for a week-long vacation. Shortly after, we got word of a serious car accident involving our daughter and her family. We urgently needed to change our return flight to be by their side. When we called Jet Blue, the wait time was excessive at over [redacted] minutes. As TrueBlue members, we tried using our points to book a flight back immediately, but it was not possible according to the customer service representative we chatted with. With no other choice, we had to buy new tickets amounting to over $[redacted]. Though we were willing to pay any price to be with our family, we now realize this extra expense could have been used to assist them financially. We are reaching out to inquire if there is any way we could receive a credit or assistance in this situation. We find ourselves in a difficult position and hope for some understanding and help during this challenging time. -John and Kelly C. Departure flight on July 24 #[redacted]. Confirmation code: UNASFO. From Aruba to JFK.

Good afternoon, my name is Juan F. Burgos. Our family had flights scheduled for August 2, [redacted]. Unfortunately, my wife had to cancel our son's flight as his flight from LA to meet us was canceled. She attempted to obtain a refund or Travel Bank credits online on August 1, but she cannot locate the email from JetBlue with the necessary information. The website is requesting a number that may be an ID or user number, which she believes was in the missing email. Kindly resend the email to [redacted], and we would greatly appreciate it. Thank you, and have a nice day! With the required details, we can proceed to claim the Travel Bank credits for our son. Thank you and God bless you. Mr. Juan F. Burgos

Looking to book a flight for two people from Newark to Tampa from 4/21-4/24. I have a Veterans Rewards code that I need to use. JetBlue is offering a 5% OFF VetRewards Exclusive deal to Veterans Advantage members like me. This discount is available every day, with no blackout dates, even for MINT fares. Additionally, I can benefit from having two free bags waived on all U.S., Caribbean, Central America, and South America JetBlue flights. This can save me $[redacted] per round trip ticket. Another perk is the waiver of the $25 phone booking service fee whenever I call JetBlue to book my travel.

I recently booked a round-trip flight through Travelocity with Jet Blue. My outbound flight was scheduled for Thursday, August 6, flight B60386, and the return flight was on August 12, flight B60285. I received an email from Travelocity on June 23, informing me that Jet Blue had cancelled my flight without providing any reasons or alternative options. When I contacted Travelocity for a refund, I was advised to reach out to Jet Blue directly. However, my attempts to contact Jet Blue were met with a four-hour hold time, which I couldn't accommodate due to other commitments. As a result, I contacted my bank to dispute the charge, but they require a reason for the dispute. Despite contacting Jet Blue again and encountering the same long wait time, I was unable to get an explanation for the flight cancellation. I would appreciate a prompt response regarding this matter and can provide the email I received from Travelocity if necessary. Thank you.

I am a student from India who booked a JetBlue Extra ticket from Newark to Raleigh Durham for flight [redacted] on August 13 at 10:48 am. Due to a delay on my incoming flight UA [redacted] from Delhi, I had to make alternative arrangements to reach Durham in time for university. My reservation number is EMARPE, and I paid $[redacted].40, a significant amount for a student. I attempted to cancel my JetBlue flight online without success and faced a long wait time of [redacted] minutes when trying to call customer service. I kindly request assistance in canceling my ticket and obtaining a refund, which can be credited back to the original payment method. Your understanding and support in this matter would be greatly appreciated. Thank you, Aanvi Somany, a student at Duke University Medical Center.

I am writing from India, and I had booked a JetBlue Extra ticket from Newark to Raleigh-Durham for August 20th. The flight departure time was in the morning. Due to a delay on my incoming United Airlines flight from Delhi, I missed my JetBlue flight to Durham. I had to secure another flight to reach Durham on time. I tried to cancel my JetBlue reservation with the number EMARPE, which I paid USD ***, a significant amount for a student like me. The online cancellation process proved challenging, and calling customer service meant waiting for *** minutes. I kindly ask for your assistance in canceling my ticket and refunding the amount to my credit card, either in full or with deductions as needed. Your prompt help in this matter would be greatly appreciated. Thank you, A.S., a student at Duke University Medical Center.

My wife and I had our flight canceled while we were at JFK on our way back to New Orleans. Our confirmation code was FTJSON. We were not provided with any information or alternative flights. We had to purchase one-way tickets with Delta for over $1,[redacted] to get to Dallas the same night, arriving at midnight. We then rented a car to make it to court in Dallas by 9 am Monday. After returning the rental in New Orleans, the total rental cost was an additional $[redacted]. Upon returning to Baton Rouge, Jetblue texted me offering a $50 credit, which was not enough to cover our unexpected expenses. As a regular Jetblue customer with several Jetblue credit cards, I am disappointed and seeking a detailed explanation and reimbursement for the extra costs incurred. Thank you, Richard T.

My name is Angela Fava. I was on Flight [redacted] from Aruba to Newark on Sunday, August 8th, [redacted], with my family including two 4-year-old twins. Close to landing, we were informed that we were not cleared to land, and shortly after, the captain announced we didn't have enough gas to circle Newark. We landed at JFK instead and were asked to stay onboard without AC while other passengers crowded around us. The flight attendant had to improvise to address restroom issues, which was uncomfortable. We chose to leave and take a taxi to Newark to await our luggage. After spending $[redacted], we arrived in Newark to find our bags hadn't been unloaded. Despite the delay and lack of information, no JetBlue staff assisted us effectively. The whole experience caused stress, leading to health issues for both me and my grandsons. The lack of communication, safety measures, and support were disappointing, especially during a pandemic. I have been on hold with JetBlue for 2 hours now. Given the flight cost and the lack of service provided, I believe the situation could have been managed better.

Hello, I have been trying to reach JetBlue since August 9th, making daily attempts with at least 2 calls each day. I have been on hold for a minimum of 1.5 hours per call, totaling approximately 24 hours of hold time over these days. I am reaching out because I had booked tickets for myself, 2 children, my cousin, and her son without insurance. Unfortunately, my cousin had to leave early due to her son being ill, leaving me with their return tickets. My JetBlue confirmation number for the flight from San Juan to JFK on August 19th at 2:30 am is XBYQFF. I am not seeking a refund but would greatly appreciate a credit for the unused tickets for Lesly Uyanik and Zion Villaruel. Thank you for your understanding, contacting JetBlue has been a challenge.

We had a flight booked on Flight [redacted] for August 7, [redacted], for 5 people. After experiencing 4 gate changes, the flight was cancelled at 9:50 PM, leaving us stranded with no assistance, food, or accommodations as Nevada residents. Eventually, at 1:00 AM, we secured a hotel in Jamaica Queens for the night. Due to no available flights the next day, we had to stay an extra night. Jet Blue then rebooked my wife and me on the third day with a significant delay between connecting flights, while my daughter and her two handicapped children were booked on a flight from Boston. To make it to our destination, we had to fly on American Airlines at a cost of $[redacted].22. I am reaching out for assistance regarding this situation. Thank you.-Jane and Henry Missig, Carole Deangelo, Ava, and Caden Deangelo. Feel free to contact me at [redacted].

In June, I had an emergency flight to STI, initially booked for June 27 with confirmation number CXTEAB. Due to a Covid-19 policy change at the passport agency, I had to reschedule for June 28 and 29 to secure an emergency passport appointment. I planned to fly out at 11:59 pm on June 28 with confirmation number WXYLBJ. After the passport appointment, due to my disability, I couldn't sit, so I reached out to Jetblue to cancel the June 28 flight with confirmation number WXYLBJ and stick to the June 29 flight with confirmation number GHGTOW. However, Jetblue informed me that the June 28 flight was canceled and moved to the 29th, crediting the amount to my account. But, I discovered that the June 29 flight with the confirmation number GHGTOW was canceled instead of the June 28 flight, causing a $[redacted] difference in the fares. I have contacted Jetblue several times to address the issue and request the price difference, as they made the cancellation without my consent.

My experience at the Jet Blue check-in for Flight [redacted] from BDL to FLL was frustrating. I arrived at the airport early, downloaded my boarding pass, and waited in line to check my baggage. The kiosk didn't print my baggage claim after several attempts. When I asked the attendant for help, she said it was too late to check my bag and refused to check it at the gate. I had to book a different flight to Miami, Flight [redacted], and pay an extra $89. The attendant was unhelpful, insisted on the additional fee, and was rude during our interaction. She mentioned Jet Blue's policy of checking bags 60-90 minutes before the flight, but her behavior was disrespectful, lacking in customer service. This experience has left me feeling dissatisfied, and I will avoid flying with Jet Blue in the future.